Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Millicent Grayslake, IL

I get good service with MobileHelp. They answer my calls, and care about me.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Russell, PA

The device is pretty easy to use. They answered all of my questions.

6 years ago

check_circle

Verified Customer

star star star star star

M & G Golden Valley, AZ

When my husband drops it, it takes a while for the voice to come through on it.

6 years ago

check_circle

Verified Customer

star star star star star

Walter And Diane Dunbar Grand Rapids, MI

It's gone off twice by accident and they had a prompt response.

6 years ago

check_circle

Verified Customer

star star star star star

Alonzo Belgrave The Bronx, NY

This is a good unit. It's handy that you can take it outside.

6 years ago

check_circle

Verified Customer

star star star star star

Jewel Westmoreland De Leon, TX

It is easy to use. They are very polite and answered all my questions.

6 years ago

check_circle

Verified Customer

star star star star star

Michael Hayti, MO

The device is very handy and their customer service is good.

6 years ago

check_circle

Verified Customer

star star star star star

Margaret Young Beverly Hills, FL

I think the alert device works well and it gets help as soon as it is needed.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Price for this device is lower than others. I really like it.

6 years ago

check_circle

Verified Customer

star star star star star

Kevin Leawood, KS

The customer service is really helpful but the mobile station should be louder.

6 years ago

check_circle

Verified Customer

star star star star star

Lorena Saint George, UT

They're always right there to help me and the device is pretty good.

6 years ago

check_circle

Verified Customer

star star star star star_border

Kathryn O'Fallon, MO

I take it with me wherever I go. I thought the nurses that came out to start me on it were great.

6 years ago

check_circle

Verified Customer

star star star star star

5

I got the service very fast when I applied for it and that was a good thing.

6 years ago

check_circle

Verified Customer

star star star star star

5

When I accidentally hit the button, they answer as soon as I call.

6 years ago

check_circle

Verified Customer

star star star star star

5

Every time I called, they gave me an answer to my questions very thoroughly.

6 years ago

check_circle

Verified Customer

star star star star star

5

Every time we've called, we've gotten help. It's been very easy.

6 years ago

check_circle

Verified Customer

star star star star star

5

The customer support was nice to me and I like the way they do business.

6 years ago

check_circle

Verified Customer

star star star star star

Norma

MobileHelp always answers my calls and is there to help when I need them.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kathy Lawson Saint Augustine, FL

When we needed help and pushed the button, it took them too long to answer the call. This made 911 take a long time as well.

6 years ago

Reply from MobileHelp

Dear Kathryn,
We received your review and would like to contact you to review that incident. What is the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you do not experience anything less. We look forward to speaking with you soon.
Kind Regards,
MobileHelp

Mar. 3rd, 2019

check_circle

Verified Customer

star star star star star_border

Peggy Patton

I had to use this when I fell and it did not go off and let them know that I had fallen.

6 years ago

check_circle

Verified Customer

star star star star star

Doug Mcintyre

You can have the necklace always on and it also has a lot further range.

6 years ago

check_circle

Verified Customer

star star star star star

Claud Gant

When you drop it on the floor to see if it would work it really does.

6 years ago

check_circle

Verified Customer

star star star star star

John Mullins Ballard, WV

It's a great system and I am very satisfied with it and the price.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They do exactly what they say, and they are nice and professional.

6 years ago

check_circle

Verified Customer

star star star star star

Nancy Schantz

I haven't had to use it but I haven't experience any problems with it yet.

6 years ago

check_circle

Verified Customer

star star star star star

Zachary Mackey

When they called me to help me install it, they were very polite and warming.

6 years ago

check_circle

Verified Customer

star star star star star

Zella Harrington

The device is easy to wear and the installation was very easy.

6 years ago

check_circle

Verified Customer

star star star star star

Micheal Shores Lexington Park, MD

I've had to call the customer service once and they fix our problems.

6 years ago

check_circle

Verified Customer

star star star star star

Barbara Hanks Morgan City, LA

I take it with me every time I leave the house. They can find me anywhere I go.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

David Abt Mount Prospect, IL

We ran into a problem with our first device, so they sent us another one. I like the features and the price.

6 years ago

check_circle

Verified Customer

star star star star star

B.N.

Their responses are very prompt and the device is easy to use.

6 years ago

check_circle

Verified Customer

star star star star star

Jenny Megill

The customer service people have been very supportive and helpful.

6 years ago

check_circle

Verified Customer

star star star star star

Rosaleen

The device is really efficient and customer service is easy to deal with.

6 years ago

check_circle

Verified Customer

star star star star star_border

Katherine Carey

When I first plugged the system in and tested it, the customer service responded immediately.

6 years ago

check_circle

Verified Customer

star star star star star

Larry Miller

Whenever I have called, they have responded without hesitation.

6 years ago

check_circle

Verified Customer

star star star star star

Calvin

The device is very accurate and customer service is very helpful.

6 years ago

check_circle

Verified Customer

star star star star star

Ila

I have the choice of wearing a bracelet or a necklace and it is lightweight.

6 years ago

check_circle

Verified Customer

star star star star star

Albert Borsella

Easy to use. Quick response to alerts. Good quality and value for the money.

6 years ago

check_circle

Verified Customer

star star star star star

Nancy Nemia

Quick response and persistent in trying to reach family members

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Karen Brouillette

twice now I have had to call because I don't receive my equipment only to find it is on hold for a reason that nobody can explain

6 years ago

Reply from MobileHelp

Karen,

We apologize for any inconvenience you experienced by having your shipment delayed. When an address does not verify, we place the order on hold and reach out to the customer to confirm the address before shipping the order. This is to make sure your equipment does not go to the wrong location. Once again, we apologize for any inconvenience this has caused you.

Kind Regards,

MobileHelp

Feb. 27th, 2019

check_circle

Verified Customer

star star star star star

Hannah McDowell

Great coverage, and not needing to have a phone line to use the service.

6 years ago

check_circle

Verified Customer

star star star star star

Scott Sumner

Great service and device that I can trust in emergency situations

6 years ago

check_circle

Verified Customer

star star star star star

Joyce Lyons, WI

I hardly know it is around my neck, & the mobile device fits in my purse

6 years ago

check_circle

Verified Customer

star star star star star

Nancyrose

Product is so easy to use. Customer service was great. Easy set up.

6 years ago

check_circle

Verified Customer

star star star star star

Very. Satisfied customer

I am secure at home and away. Have had a instant response to an alert.

6 years ago

check_circle

Verified Customer

star star star star star_border

Ethel Beaman

The mobile needs to cover more area - i doesn"t reach to my brdroom. I take the mobile to my room

6 years ago

check_circle

Verified Customer

star star star star star

Connie

Everyone I have talked to has been wonderful and extremely knowledgeable .

6 years ago

check_circle

Verified Customer

star star star star star

Michael

Ease of setup of equipment, and wireless connection for emergencies

6 years ago

check_circle

Verified Customer

star star star star star

Cleveland Williams

Device works exactly as advertised with speedy first responder notification

6 years ago

check_circle

Verified Customer

star star star star star

Ray Onyett

prompt, courteous aervice. Had my interest at heart. No contract.

6 years ago

MobileHelp Reviews