Name: MobileHelp
Rating: 4.6

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Verified Customer

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Nancy

I like the equipment they gave me, and they have been very helpful. The service is a lot more efficient than what I had before.

6 years ago

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Verified Customer

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Jerry Yakima, WA

A lot of the other companies cost more than MobileHelp. I haven't been with MobileHelp very long, but they supplied everything that I needed.

6 years ago

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Verified Customer

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Muriel

There are some times that the necklace comes loose but otherwise the device works well. Customer service has been good to me.

6 years ago

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Verified Customer

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Anonymous Mountain Grove, MO

Customer service is very knowledgeable. They responded very fast to false alarms. MobileHelp has good value with their products.

6 years ago

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Verified Customer

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Anonymous Macclesfield, NC

I wanted to be able to be protected where ever I go not just at home. I have the thing around my neck and I am protected where ever I am.

6 years ago

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Verified Customer

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Don Mesa, AZ

Everything that I have experienced with them so far has been excellent. They were there immediately and very nice people to talk to.

6 years ago

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Verified Customer

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Dorothy

They test to make sure that it's still working. I like that you can take it with you in the car, the transportation monitor is the best.

6 years ago

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Verified Customer

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Eric

It would be nice if you could talk to the watch or necklace, but that would make the cost go up too high. They are polite and answer questions.

6 years ago

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Verified Customer

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Lechana

I got an allergic reaction to the watch band, and so I do not like the material that they use. Customer supports is always very polite and efficient.

6 years ago

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Verified Customer

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Anonymous

My device has accidentally been set off three times. Each of those times, customer service has responded positively and with concern.

6 years ago

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Verified Customer

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Dorothy Broughton, IL

Everyone that I deal with at MobileHelp is very nice. They return your phone calls right away. I can rely on them in an emergency.

6 years ago

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Verified Customer

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Shirley Murfreesboro, TN

I like how this device is enabled with GPS. The device is very easy to take with me. The service is a lot cheaper than others.

6 years ago

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Verified Customer

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Elise

Customer service helped set it up without a problem. The device has gone off a couple of times by accident and customer service quickly responds.

6 years ago

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Verified Customer

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Anonymous

MobileHelp is very attentive and really seems to be there for you. The device is small and comfortable to wear around your neck.

6 years ago

Reply from MobileHelp

Thank you for your feedback! We appreciate you taking the time to send us a message! :)

Jan. 17th, 2019

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Verified Customer

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Patricia

Customer service is willing to answer any questions regarding the service. I really like the device that just hangs down your neck.

6 years ago

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Verified Customer

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Kathy Sun City, CA

We decided they were the right company for us because of the product and the price. I think the design could be a little better. Everybody's been very pleasant and we haven't had an issue of any kind.

6 years ago

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Verified Customer

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Lucy Starke, FL

I like having the wrist band because it goes everywhere with me and I don't have to take it off to take a bath or anything like that.

6 years ago

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Verified Customer

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Katie Bartlesville, OK

I've had to use it several times. It is helpful and people really need it. Customer service is good and they really get with it.

6 years ago

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Verified Customer

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Jack

When I set it off by accident, they were right there in two or three minutes. I could always depend on them to be there. It is worth what it costs.

6 years ago

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Verified Customer

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Margaret

I was very impressed with them. I set is off and they immediately called to see if everything was alright. That gives me great confidence.

6 years ago

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Verified Customer

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Carol Ann Victor, ID

The customer service is really nice. They're clear about the cost and how to cancel. The device is really sensitive, which is good.

6 years ago

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Verified Customer

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Sally Quincy, IL

The only thing I would like to change is the necklace. It would be nice if you could just talk into it rather than having to go to the speaker.

6 years ago

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Verified Customer

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Theresa Syracuse, NY

On occasion I have had to call in to change a couple of the contact people and their numbers. They update it quickly and it goes very smoothly.

6 years ago

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Verified Customer

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Winnie Sand Springs, OK

I've only had to use it once and they were very helpful and fast and I just thought they did a good job. They answered right away to the call.

6 years ago

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Verified Customer

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Beverly Fort Lauderdale, FL

When I called the center for a test, it was immediate. So the technical support is there. I really think it's a good program.

6 years ago

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Verified Customer

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Dale Seneca, SC

The reply to my mistakes was very quick. One thing I wish is the button was on the other side of the watch so I would not accidentally set off.

6 years ago

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Verified Customer

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Dan Winter Haven, FL

I saw it advertised in the A.A.R.P book. It seems to be very good, I have tested it a few times. They seem to be trustworthy.

6 years ago

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Verified Customer

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Sally Seneca, SC

The device is very sensitive and it doesn't take hardly anything to set it off. They're right there if I needed anything.

6 years ago

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Verified Customer

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Robert DeLorenzo

Great customer service when the service was initiated. No pressure, just took care of my questions and provided all the answers

6 years ago

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Verified Customer

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Alice Bozeman, MT

They are very nice people. They are definitely my heroes. I check my device once a month and they're there and check if you're fine.

6 years ago

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Verified Customer

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Annie Kennesaw, GA

The representatives have been very nice to me. I have accidentally set it off twice before I got used to it. They don't get mad.

6 years ago

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Verified Customer

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Lillie Sacramento, CA

When I called in to give all the information, they helped me with the questions that I needed. They were very helpful. The device is so easy to use.

6 years ago

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Verified Customer

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Mary Mukilteo, WA

They were there when I accidentally pressed the button and they assured me that everything was okay and checked on me. It was great.

6 years ago

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Verified Customer

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Elizabeth Charlottesville, VA

The medical alert device is always with me whenever I go out. It is very comfortable to wear. It looks solid and has the best price in the market.

6 years ago

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Verified Customer

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Karen

MobileHelp's response time was very quick. I have pushed the call button by accident many times but they've responded quickly each time.

6 years ago

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Verified Customer

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Elizabeth New Orleans, LA

I had it before and I tried I get back it in case I need it. I have only used it one time and I got the help that I needed there.

6 years ago

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Verified Customer

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Anonymous Eugene, OR

Everyone from the company that I've talked to, they've been very helpful. I got the necklace and I like it better because it's not so bulky.

6 years ago

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Verified Customer

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Anita

It goes off when I'm not falling several times and there was no fall involved so it's not accurate. My account has inaccurate information too. It was very frustrating getting everything set up.

6 years ago

Reply from MobileHelp

Anita,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Dec. 21st, 2018

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Verified Customer

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Brenda

They came out whenever I called on the device and everything. We got it all set up over the phone and they sent me the device immediately.

6 years ago

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Verified Customer

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Lisa

When I set up the system, the customer support talked me through it. The device is good out in the yard or in the house.

6 years ago

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Verified Customer

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Haim

When I called the company, the guy was very nice on the phone. They are very nice. Once my wife pushed the devie by mistake and they let me know.

6 years ago

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Verified Customer

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Moxie

If something happens and there's a test or a mistake with pushing the button, they've answered and taken care of me. Everyone's been very nice.

6 years ago

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Verified Customer

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Anonymous Portage, MI

They are very attentive. If my device gets touched at all they'll call me to make sure I'm ok. It gives me the sense that I'm not alone. They're very efficient.

6 years ago

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Verified Customer

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Cheryl Brandon, MS

I really like that it has GPS location of you in case I'm not home. It's alright on the money, and I don't have to worry about anything.

6 years ago

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Verified Customer

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Laurie Keefe Jamestown, CA

We have not had it very long, but the couple of times she has accidentally hit her button, the contact people have been professional and nice!!

7 years ago

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Verified Customer

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Bruce And Carole Williamsburg, VA

They seem to answer all our questions and the staff they sent us is pretty good. We only tested it out and it seemed to be fine.

7 years ago

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Verified Customer

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Linda North Richland Hills, TX

After getting an advertisment in the mail, I thought that the 24/7 coverage sounded good. It's easy to wear, and once when I accidentally pushed it they immediately called.

7 years ago

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Verified Customer

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Wilma Ironton, MO

It seems to cover me in the way I would like to have coverage. It can give me good coverage even if I am away from home vacationing or whatever.

7 years ago

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Verified Customer

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Robert Maple Grove, MN

They were so quick in getting here and they helped pick me up. After pressing the button, I was back in bed within 10 minutes.

7 years ago

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Verified Customer

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JoycieW Ocala, FL

The 4G wi fi system is the main reason. Testing the system from various locations has been successful. The service backup is well done

7 years ago

MobileHelp Reviews