Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Marilyn

Customer support has answered all my questions any time I need help. It's all working fine. They were quick to answer when I needed their help.

5 years ago

check_circle

Verified Customer

star star star star star_border

Eleanor

Too sensitive, you don't even have to fall, you just have to move faster and they call to make sure you haven't fallen. When I test it, everything was great.

5 years ago

check_circle

Verified Customer

star star star star star_border

anonymous

When I tested it everything was fine. I had thought on the portable G. P. S. device that it would talk to me. Everybody's been courteous and understanding.

5 years ago

check_circle

Verified Customer

star star star star star

Lois

I test it once a week and know it's always working. They're always helpful and very knowledgeable when I've had to call.

5 years ago

check_circle

Verified Customer

star star star star star

Catherine

Mobilehelp answered all our questions really well and we were satisfied. I like that I can go outside and not be confined to the house.

5 years ago

check_circle

Verified Customer

star star star star star_border

Susan Baltimore, MD

system seems fine. Billing is inconvient. Monthly invoices are not provided. Need to call billing every month to request an invoice, which I need for insurance reimbursement.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Richard Houston

The button is so sensitive that I accidently set it off unknowingly, then have trouble cancelling it. I wish it had some kind of key to sessen the touch it takes to set it off.

5 years ago

Reply from MobileHelp

Hi Richard, Thank you for your feedback, We have created a ticket for Tech Support to reach out to you to provide way to limit false alarms, as well as, test your button and make sure it's working properly. You can always reach us as well at 877-827-6207. We look forward to speaking to you. Kind Regards, MobileHelp

May. 21st, 2019

check_circle

Verified Customer

star star star star star

Eleanor Beach Haven, NJ

When I had to use the Mobile Help system, it went very smoothly. They notified my daughter and the rescue squad was dispatched quickly.

5 years ago

check_circle

Verified Customer

star star star star star

Gabby Port Saint Lucie, FL

they followed through after purchase to make sure I was happy wit purchase and to see if I needed any help setting up or any questions

5 years ago

check_circle

Verified Customer

star star star star star_border

William H. Young

They answer when I push either the base button or remote. Do not know how an actual call will work out. Can they get in? Do they know my lock box combo? hence 4, not 5.

5 years ago

check_circle

Verified Customer

star star star star star

5 Phoenixville, PA

You just push the button and it's easy. I've had little experience with it, but it's good overall. Low value for my money though

5 years ago

check_circle

Verified Customer

star star star star star

5 Philadelphia, PA

Love how convenient the device is. I think anyone who lives alone should use it. It gives you security because you can get help when you need it.

5 years ago

check_circle

Verified Customer

star star star star star

5 Troy, NY

MobileHelp gives me security and confidence. The quality is okay. I like that the wristband is waterproof. It works as promised.

5 years ago

check_circle

Verified Customer

star star star star star

5 Albuquerque, NM

They have been courteous with my button going off all the time. I don't wear the necklace because when I bend over, it sets it off.

5 years ago

check_circle

Verified Customer

star star star star star

5 Amarillo, TX

I would advise anyone who fall who's afraid of falling to have one. When I have pressed the button accidentally, they have always forgiven me.

5 years ago

check_circle

Verified Customer

star star star star star

5 Belding, MI

MobileHelp has helped me several times when I needed it. I fell and I knocked myself out and I don't drive so I couldn't get to the hospital.

5 years ago

check_circle

Verified Customer

star star star star star

5 Seminole, FL

Love the watch design. The device has worked great when I have tested it, but I have never had to use it for an emergency.

5 years ago

check_circle

Verified Customer

star star star star star

5 Virginia Beach, VA

We are new customers and we are very pleased with the service. If you accidentally press the button, they call right away to check on you.

5 years ago

check_circle

Verified Customer

star star star star star

Joe Chama, NM

I don't like that it's too sensitive. I tested it a couple of weeks ago to see how it works, they answered pretty quick.

5 years ago

check_circle

Verified Customer

star star star star star

Cathy Hemson & Tracy Harrison, TN

It let's me know if there's an ambulance or anybody who can get in touch and comes to me quickly. I like everything about it.

5 years ago

check_circle

Verified Customer

star star star star star

Frances Allendale, NJ

They're very quick to respond. The response when testing was very quick and very clear. I'm very happy and very satisfied.

5 years ago

check_circle

Verified Customer

star star star star star_border

Carol Elmira, NY

I think the fall thing around my neck is a little sensitive. It goes off when you least expect it, even just bending over sometimes and touching me it goes off.

5 years ago

check_circle

Verified Customer

star star star star star

James Garden City, MO

Whenever my brother has an issue he pushes a button he gets help and I get a text message on my phone and figure out what's going on.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Baltimore, MD

The service is excellent. When I tested everything, it's working and they tell me my location. MobileHelp is an excellent company.

5 years ago

check_circle

Verified Customer

star star star star star

Jennifer Liberty, TX

The necklace goes off too easy. I accidentally hit the button a few times. Everyone at MobileHelp has been very grateful and very helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Big security assurance, I am glad I have it. They've been very courteous and helpful. My complaint is that it goes off too easily.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

So far I am pleased with everything. We haven't had any problems with the service and everything is fine. I carry it when I am going out.

5 years ago

check_circle

Verified Customer

star star star star star

Shirley

The answered when my alarm went off and that was fine. The thing I dislike is that the pendant I have goes off too easily, it causes problems.

5 years ago

check_circle

Verified Customer

star star star star star

Mrs Gladys Schechter David C. Schechter, MD Naples, FL

We wear the bracelet, The device is on continuously. Fortunately, we have not had to activate it since we have had no falls

5 years ago

check_circle

Verified Customer

star star star star star

Joan

Several times I wasn't doing anything and it went off by itself for no reason. Other than that, I like it all. Anytime I need it they're there.

5 years ago

check_circle

Verified Customer

star star star star star_border

Jackie

Like than I can take it with me. It is easy to use and I know how to cancel a false alarm. Everything is good except I can't hear anyone if I fall in the back.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Customer support was very helpful and went the extra mile. They answer all my questions and provide additional information.

5 years ago

check_circle

Verified Customer

star star star star star

anonymous

The service has done a great job. I haven't had it very long, but I keep in contact with the company, and recommend it to everybody I talk to.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Judie

The device goes off on accident, and seems unreliable. The paramedics don't know the code to the lock on my door that MobileHelp gave me. I had to call 911 for an emergency, MobileHelp didn't help me.

5 years ago

check_circle

Verified Customer

star star star star star

Karol Niles, OH

Every time I accidentally bump the button, the alarm goes off, and someone from MobileHelp is there on the other side. They are responsive.

5 years ago

check_circle

Verified Customer

star star star star star_border

Susan Franklin, PA

I really like how MobileHelp follows up on it's customers. I would recommend this service to anyone. I like how the alert goes off easily if you bump it.

5 years ago

check_circle

Verified Customer

star star star star star

Ronnie Eatonton, GA

I like everything about MobileHelp. The device was set off when I was sleeping and MobileHelp called to ask if I was ok.

5 years ago

check_circle

Verified Customer

star star star star star

Norma Harrison, AR

I live alone and fall a lot, so MobileHelp is perfect for me. I use both the wristwatch and pendant, and it works great.

5 years ago

check_circle

Verified Customer

star star star star star

Joan Virginia Beach, VA

I think MobileHelp is excellent. When I was in the shower, I bent over to pick up something and the device went off, so it is a little sensitive.

5 years ago

check_circle

Verified Customer

star star star star star

Michelle Morristown, TN

The customer service is great because they are very helpful and understanding. I like the GPS feature and that you can take it in the shower.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Olympia, WA

I was wearing the device to low on my chest and it kept on setting off false alarms. So I adjusted it and it works great now.

5 years ago

check_circle

Verified Customer

star star star star star_border

Alean The Bronx, NY

They always keep in touch with me, which is fantastic. I don't wear the necklace because my clothes get in the way so I wear the bracelet all the time.

5 years ago

check_circle

Verified Customer

star star star star star

Steven Watsonville, CA

I've tested it and gotten immediate responses. The device is convenient. It is reassuring to have it with me when I am out.

5 years ago

check_circle

Verified Customer

star star star star star

Rosie Fairview, TN

I like that I can get help I f I needed it. I have not had any problems with the company and I don't dislike anything about it.

5 years ago

check_circle

Verified Customer

star star star star star

L Greer, SC

Their customer service has helped me a lot and I am don't dislike anything about the device. I like that it gives me a night light in my room.

5 years ago

check_circle

Verified Customer

star star star star star

Beverly Glen Allen, VA

The customer representative I had was absolutely sweet, she didn't pressure me, she walked me through everything. It was a very good experience.

5 years ago

check_circle

Verified Customer

star star star star star

June Eagle River, WI

It calls me back on my regular phone when I couldn't reach the fall button to talk to them and say it was a false alarm.

5 years ago

check_circle

Verified Customer

star star star star star

Melissa Liberty, SC

I wish the fall button had voice response for it but other than I like everything. They always go out of their way to help you.

5 years ago

check_circle

Verified Customer

star star star star star

Jeanetta Ryan

I did receive the unit but it was never used therefore I cannot rate it. I can rate the Customer service though. It was excellent.

5 years ago

check_circle

Verified Customer

star star star star star

Colleen Taylorsville, UT

It is very handy to use, when you push the button they are there. When I called with a problem they were very cordial and nice.

5 years ago

MobileHelp Reviews