Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Linda S Santa Fe, NM

Signed up with MobileHelp because you do not need a landline. It has GPS technology that can find you when you are away from home.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

When I hit the button, customer service comes right in and verifies everything is ok, and answers any questions we might have.

6 years ago

check_circle

Verified Customer

star star star star star

Sarah

It's a little device that I can carry around with me. I have hit it a few times and they answered right away each time.

6 years ago

check_circle

Verified Customer

star star star star star

Wendy Wappingers Falls, NY

I've activated it a couple times by accident. They actually sent an ambulance to my GPS location one time where I didn't realize I had activated it.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous San Diego, CA

I had numerous problems and wanted to cancel it, they were willing to replace the device, but I didn't want it anymore. It wasn't functioning properly, but they were good about canceling it.

6 years ago

check_circle

Verified Customer

star star star star star

Christine Estero, FL

The piece around the neck is a little device that I keep on my table and it doesn't take up much room, and it's very light.

6 years ago

check_circle

Verified Customer

star star star star star

Bessie Norfolk, VA

One time, my sugar was up high and I was afraid so I just pushed the button and it did not take the ambulance long to get here.

6 years ago

check_circle

Verified Customer

star star star star star

jeanne liebermn New York, NY

because an accidental drop of a device in a bag ignited a storm of responses that scared my relatives but reminded me how it works

6 years ago

check_circle

Verified Customer

star star star star star_border

Alice Cummings Cleburne, TX

I have not had to use it yet. but it went off by accident and I was immediately called being by myself it gives me confidence that should I need help you would be there.

6 years ago

check_circle

Verified Customer

star star star star star

Jazzy Jean Redford, MI

I feel more secure to know that if something should happen to me helps is on the way, someone will call you immediately if they detect a fall.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Riverview, FL

My system did not activate with 2 pretty hard fall. Unreliable equipment False Promises- tell you up front there will be no questions asked or hassles upon cancelling service- the operator did, then she transferred me to another sales person offering me a better deal and then I got a call a few days later from another person. A typical.com company- nice up front to catch you then not deliver on anything they stated up front.

6 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Nov. 9th, 2018

check_circle

Verified Customer

star star star star star

Simone - Customer Support 10/30/18. She assisted me and my parents with testing and questions. Was friendly, helpful, patient, and thorough. Alpena, MI

Customer Support is exemplary. She assisted me and my parents with testing and questions. Was friendly, helpful, patient, and thorough.

6 years ago

check_circle

Verified Customer

star star star star star

Kathye Hilgendorf Harrison, MI

Great customer service during my recent move. Also I accidentally set off my alert button a few times, but they were very understanding.

6 years ago

check_circle

Verified Customer

star star star star star

B R Coloma, MI

One time I accidentally touched the button and you were right there and asking if I was ok. I was amazed. I think it's a great service.

6 years ago

check_circle

Verified Customer

star star star star star

Larry Pinellas Park, FL

The button was hit accidentally and they called right away so that was good. When I first started with them, they were great customer service.

6 years ago

check_circle

Verified Customer

star star star star star

Eleanor Lady Lake, FL

I cannot wear the necklace part because it's too long. It has gone off on me three times. The customer service has been really nice to me.

6 years ago

check_circle

Verified Customer

star star star star star

Julia Suwannee, FL

Everybody has been very courteous and got me set up very fast. I felt the company was very efficient and got me set up right away.

6 years ago

check_circle

Verified Customer

star star star star star

Angela Ellijay, GA

They were always there. They answered no matter what. They were very courteous and thoughtful with all their responses and help no matter what.

6 years ago

check_circle

Verified Customer

star star star star star

Karen Blythe, CA

The product is sensitive. They have sent out emergency responders to my home though I didn't need them. They are fast at their response.

6 years ago

check_circle

Verified Customer

star star star star star

Carmen Stockton, CA

It is a little too expensive for us, but the service is great. They are very responsive to our calls, and we are able to use it all over the U.S.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Dayton, OH

MobileHelp has been so attentive towards me. They sent someone out to check if I was ok when I accidentally hit the button.

6 years ago

check_circle

Verified Customer

star star star star star

Marcelle Naples, FL

It was a very good response when I first got it. I don't know if it touched the table or anything, but suddenly there was a gentleman speaking.

6 years ago

check_circle

Verified Customer

star star star star star

Alan Colbert, WA

It seems like a pretty good set up. I can talk back to them and I hear what they say. They also have answered all questions I have asked

6 years ago

check_circle

Verified Customer

star star star star star

Carolyn Bradenton, FL

They've always been polite, courteous, and gotten back to use when we needed anything. It's comfortable to use, and we have no concerns.

6 years ago

check_circle

Verified Customer

star star star star star

Catherine Indianapolis, IN

Due to an accident, one of the technicians went through a test to see what the problem was and as far as I know she solved the problem.

6 years ago

check_circle

Verified Customer

star star star star star

Judy

I kept falling so I got this, but I haven't used it yet. The people I have dealt with have been very nice, pleasant, and helpful though.

6 years ago

check_circle

Verified Customer

star star star star star

Donald

I find that it is very sensitive, it goes off when I don't even do anything. But, they always come right on and ask what's wrong.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Simpsonville, SC

There are three ways I can use the bracelet, and it's easy to put on and take off. I like that they have a necklace you can use.

6 years ago

check_circle

Verified Customer

star star star star star

Ina

I pushed my button accidentally and they answered right away. That's the only time I've worked with their customer service.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Lady Lake, FL

Every time I've asked them a question, I've had a good answer and they followed through. I'm very well pleased and so far everything's been great.

6 years ago

check_circle

Verified Customer

star star star star star

Peggy Milwaukee, WI

It's very convenient and you don't have to wait a long time. You push the button and that's it and they come right away.

6 years ago

check_circle

Verified Customer

star star star star star

Barbara Avon, OH

I've had very little contact with the customer service, but the few times that I have tested it and talked to people, they've been excellent.

6 years ago

check_circle

Verified Customer

star star star star star

Marilyn Miami, FL

Every time I've spoken with them, they have been polite and professional as well as informative. I've tested it and it always works.

6 years ago

check_circle

Verified Customer

star star star star star

Sylvia R Beeville, TX

I called in and they were extremely polite and it seemed like a good idea to get it so I did. The device is so easy and simple to use.

6 years ago

check_circle

Verified Customer

star star star star star

Elvira L Salem, OR

They've answered my questions and at my age, sometimes you don't understand things and I've called them back and they've been very helpful.

6 years ago

check_circle

Verified Customer

star star star star star

Joyce Gloucester, VA

With the little bit of interaction I did have with them, they were very helpful. They answered all my questions. They were very helpful and patient.

6 years ago

check_circle

Verified Customer

star star star star star

Chuck Portland, OR

One of the belt loops broke so I called them and they sent me one free of charge right away and it only took three days to get her.

6 years ago

check_circle

Verified Customer

star star star star star

Donald Port Charlotte, FL

Very satisfied with the service offered by MobileHelp. Every time I have had an incident, they responded quickly and helped me.

6 years ago

check_circle

Verified Customer

star star star star star

anonymous

It's an excellent product, and very convenient. When I accidentally set the alarm off, customer service responded right away.

6 years ago

check_circle

Verified Customer

star star star star star

Juanita Oxnard, CA

The Sales representative who sold me the product was very helpful. I had a very fast response time when I pressed the alarm.

6 years ago

check_circle

Verified Customer

star star star star star

Dorothy Gwynn Oak, MD

Everyone at MobileHelp has been outstanding. They have been very helpful and supportive. They help immediately when I call.

6 years ago

check_circle

Verified Customer

star star star star star

Barbara L Annapolis, MD

Often times the necklace that I have will fall and come loose. Customer service was very nice and understanding regarding a false alarm.

6 years ago

check_circle

Verified Customer

star star star star star

Lila Trinidad, CA

At first, I didn't know how to use the device, and so a representative from MobileHelp walked me through it step by step. She was very helpful.

6 years ago

check_circle

Verified Customer

star star star star star

Shirley Clarks Summit, PA

I like the fact that it has a GPS tracker on it. I also like how I am able to place it in my pocket instead of wearing it around my neck.

6 years ago

check_circle

Verified Customer

star star star star star

Leo Frankfort, IN

It accidentally went off on me, I bumped it wrong but they were very kind. They are right on the ball, they answer the call right away.

6 years ago

check_circle

Verified Customer

star star star star star

Dona Dunedin, FL

For a typical day when I go out from my apartment, I always wear my apparatus. it's easy to wear. The device is convenient

6 years ago

check_circle

Verified Customer

star star star star star

Frances Mesa, AZ

I'm not happy with the pendant because it's too sensitive, but they answer very quickly, and I get responses very quickly.

6 years ago

check_circle

Verified Customer

star star star star star

Debra Clinton, TN

False alarms happen when I drop it, but it does work when it hits the floor. The operators on the phone that answer the alarms are fantastic.

6 years ago

check_circle

Verified Customer

star star star star star

Jim Canton, OH

I like to use the watch, it's not too bulky and it's nice. They're on top of everything, when I tested it they were there right away.

6 years ago

check_circle

Verified Customer

star star star star star

Lou Cellia Sacramento, CA

I fell and had to use it, and everything went well, they were right on time. I enjoyed talking to them, they are very helpful.

6 years ago

MobileHelp Reviews