Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Ruth Richmond, VA

Quick response time and understanding when button is pushed by accident.

5 years ago

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Deborah Morgan

if it were less weighty I would have given it a 5 but it feels heavy around my neck

5 years ago

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Gary harris

Very good customer relationship with system setup and monthly monitoring.

5 years ago

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Anonymous

It works very well. It is trustworthy. It is a quality product.

5 years ago

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Leslie Rossiter

I hit button x2 by mistake and both times was contacted right away!

5 years ago

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Joe

It was easy to sign up. The equipment came quickly and was easy to set up.

5 years ago

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gerald armstrong

they are professional, friendly and explain if we have questions.

5 years ago

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Marilyn McCabe

Awesome response speed / even an email when it needs charging.

5 years ago

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Art

Ease of setup was great. customer service was great and accomodating.

5 years ago

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Frances Sutera

I am very pleased the way it works. It is an excellent system.

5 years ago

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Elizabeth Stogdale

Love the security it provides, but it is a little too heavy to wear for all purposes.

5 years ago

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Kathy Keeling, Mary Lima's daughter

They answered my mother's alarm promptly and contacted me immediately

5 years ago

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Jerry Beebe

Customer service didn't return phone calls or email. I continued to get sales calls daily even a month after I had signed up for the product.

5 years ago

Reply from Medical Guardian

Hello Jerry, thank you for your review. We're going to send you a private message to get more information to ensure that these calls stop. You shouldn't be getting any calls if you're an active customer. Thank you!

Oct. 9th, 2019

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Verified Customer

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Mary

They were there when I needed them got me assistance quickly.

5 years ago

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Lynne

I can wear it like a watch and I don''t have to wear it like a necklace!

5 years ago

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Lecharls Peoria, AZ

So far I like it. It's accessible, very responsive, and easy to set up.

5 years ago

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Ernest Jonesboro, GA

I charge it every day so it won't run out. I'm very pleased with it.

5 years ago

Reply from Medical Guardian

Thank you for your review, Ernest. Thank you for choosing Medical Guardian!

Sep. 24th, 2019

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Ronald Snohomish, WA

I've hit it by mistake a couple times and that was handled very well.

5 years ago

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Gladys

I'm glad I have it. I tested it when I first got it and it seemed to be ok.

5 years ago

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anonymous Reston, VA

If I do fall down I've got someone to call. Everything went fine when I tested it 2 weeks ago.

5 years ago

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Phyllis Fountain Hills, AZ

I think the company is great. I wear it in the house it doesn't work outside.

5 years ago

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Anonymous 45431

Great customer service....I feel safe while wearing my pendant

5 years ago

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Anonymous Philadelphia, PA

Everybody with medical guardian has been attentive and pleasant.

5 years ago

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Katrine Northville, MI

I like the small size and the quick contact. Testing it went smoothly.

5 years ago

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rachel k

they called me twice to check on me, they though I pressed the bottom,

5 years ago

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Verified Customer

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Laurie mojabi

Easy to set up for peace of mind for my elderly parents living in a remote area

5 years ago

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Verified Customer

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Debbie Simmons

This device might work better in a city but my mother lives in a rural area. It works but takes a long time for the operator to answer.

5 years ago

Reply from Medical Guardian

Hello Debbie, thank you for your review. We're going to send you a private message requesting your contact details and account-specific information so we can investigate. Thank you!

Sep. 17th, 2019

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Verified Customer

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Doris witt

Convenient and easy to use. Good value........................

5 years ago

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Janet

Really haven't been able to use that much since I have not been alone often.

5 years ago

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Mary apeacock

My mind is at ease knowing our mother wears the wrist band ALWAYS!

5 years ago

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Lisa McDonald

We have only tested it but they called immediately to confirm it worked

5 years ago

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Melody Sumas, WA

The necklace is very heavy putting pressure on the neck and mom cant wear it long.

5 years ago

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Russ

My dad fell and pushed the wrist alert and it didn''t work. Mom found him hours later and hers worked and help was called

5 years ago

Reply from Medical Guardian

Hello Russ, thank you for your review! We're very sorry to hear that your father's device did not work. We'd like to have our technical support team take a look into the incident for you and test his device to ensure that it works. We're going to be sending you a private message to get your account details. Thank you!

Sep. 11th, 2019

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Verified Customer

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Louise Tabone

It doesnt have a back up system such as a arm braclet to wear while the main necklace is being charged

5 years ago

Reply from Medical Guardian

Hello Louise, thank you for your review. Your feedback is very important to us. It looks like you have an Active Guardian. Since this is an all-in-one device, there are no other buttons that can be used in conjunction with this device. We recommend that our clients charge the device at night while sleeping and keep the device within arms reach should they need them while charging. Thank you!

Sep. 17th, 2019

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Verified Customer

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Patty Preuss

it was easy to hook up; the people were very helpful, didn't try to sell me unnecessary items.

5 years ago

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Sandy Vaughn

Easy to order, easy to set up and test, and so far no problems.

5 years ago

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Harry Lassiter

No problems with Medical Guardian.I still think it is a little pricey.

5 years ago

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Michael Lee-Whitehouse for Annah Whitehouse

Customer service, ease of installation, availability of responders.

5 years ago

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Paige Curtis

It was easy to sign up and there was flexibility in the plan.

5 years ago

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Betty J. Carson

Although I have not had to use the equipment, it is topnotch.

5 years ago

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Nell Thackston

I put my trust in them and think they have my health and well being at heart.

5 years ago

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Dolores

efficient and responsive when necessary, and I feel safer in my home and away

5 years ago

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Alison Fulford

No stars they ( customer service ) sucks- I''m sending the unit back! Went with First Alert they came to my mothers home and installed their unit, no problem.

5 years ago

Reply from Medical Guardian

Hello Alison, thank you for your review! We apologize if you had a bad experience. We would like to still hear what happened and understand your experience more. We're going to send you a private message to get your account details. Thank you.

Sep. 6th, 2019

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Verified Customer

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Barry Moser

I'm not used to it yet. It's bulky. It seems overly sensitive to mild impact, as when putting it on a table top.

5 years ago

Reply from Medical Guardian

Hello Barry, thank you for your review. We're sorry to hear that the device is too bulky. We'd like to discuss other options that might better fit your needs. We're going to send you a private message to get your contact details. Thank you!

Sep. 5th, 2019

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Verified Customer

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Eileen Baer Posner

The constant charging is a nuisance. Too bad it needs to be charged more than once a week.

5 years ago

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Donald Archuleta

contrary to what I was told by your sales person your delivery date was off by a week

5 years ago

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Keith Castlen

System works very well, someone is on the phone very quickly

5 years ago

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John

Very helpful in getting me set up. Very easy to set up my Guardian Unit.

5 years ago

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Myrna Bachiochi

So far I haven''t needed them yet but very satisfied with communication

5 years ago

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Jl

It hasn''t failed to connect like our old ADT system because it''s wireless.

5 years ago