Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Clifton State College, PA

Whenever I've talked to them it was fine. I tested it when it was new and that's it.

4 years ago

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Mark Fry Latrobe, PA

You had some of the best reviews and the service was excellent.

4 years ago

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Pat Hobbs Boulder, CO

Didn't get it. Just going research for later. Customer service was instantaneous.

4 years ago

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J Carideo Portland, OR

excellent service swift kind considerate just perfect in every way

4 years ago

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Barbara and Paul North Miami Beach, FL

Fast, calm response. Nice to know someone's available if anything happens.

4 years ago

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Rich Gano Windham, OH

Nice system, easy set up, great customer service. Already recommended to others

4 years ago

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John Loux Indio, CA

So far, response to test each month have been prompt and courteous.

4 years ago

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Anonymous Honolulu, HI

It is easy to use. During the day whe I am wearing it, I do not notice it.

4 years ago

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Todd Garrett

great customer service. listen to the needs, made appropriate suggestions.

4 years ago

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Carmen Amick, DPOA for Minerva Castro

Easy to use. My mother feels very secure with this medical alert.

4 years ago

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Margaret Durst

Prompt response when button is pushed, pleasant people checking on me

4 years ago

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Chloe Eichenlaub

They have been responsive every time I've needed them to be.

4 years ago

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Gisele

Worked great. First time we had to use it it worked great. Response time quick

4 years ago

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Carol

I like it it is easy to use I like that you can use bracelet or necklace

4 years ago

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Anna Dougherty

Received equipment in timely manner. Easy setup and test procedure.

4 years ago

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Bernadette McDonald

Difficulty using the pendant. Blue light shuts off at least every other day must recharge or turn on and off.

4 years ago

Reply from Medical Guardian

Greetings Bernadette, and thank you for the review! If you would like to discuss your device and it's functionality then please give us a call at 1-800-313-1191 and we will gladly help you! Please also let us know if there is anything else we can do to earn your 5-star satisfaction! Thanks Bernadette, and have a great day!

Apr. 22nd, 2020

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Phyllis McConahay

4 years ago

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Don Stimax

The first time I tested it, it failed and I had to have it replaced. I was out of protrection for that period of time

4 years ago

Reply from Medical Guardian

Greetings Don. We are sorry that you found your experience to be less than satisfactory. Please let us know if there is more we can do for you in order to earn your 5-star satisfaction! Please reach out to us at 1-800-313-1191 and let us know if there is more we can help you with, and have a great day. Thank you Don, and thanks for choosing us as your medical alert service!

Apr. 22nd, 2020

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Josette Livingston

So far they have answered the emergency button test in a fast time

4 years ago

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Victor olbur

So far I have not had to use it. I have not had any issues that required me to use the syste

4 years ago

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Donna

seem it needs to be charged more often than I thought it would and for a longer period of time

4 years ago

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Ferne J Nihil

Responsive, courteous monitor techs & customer service. Patient re questions.

4 years ago

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Christine Straube ( Elizabeth Davidson daughter)

Works as advertised - have no complaints gives us added security

4 years ago

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Cheri, daughter of Harold

Wonderful customer service. Prompt response to a call button

4 years ago

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Susan alter

We haven't really used it yet. We are thankful we have it in case we need it

4 years ago

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Lynne Yates

Very good product and service. Like the pricing and the people are very nice

4 years ago

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Jean

I got good customer support. I like it but my rucksack keeps setting it off.

4 years ago

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Jennie Coachella, CA

It's there whenever you need. After I got it they answered me right away.

4 years ago

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Gail Brooklyn, NY

Customer service were expedient and the device is convenient.

4 years ago

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Pj Lucerne Valley, CA

I like it, I dislike that its heavy around my neck. The lady was very nice.

4 years ago

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Linda

It's convenient to wear. It was fine when I tested it. Sometimes I set it off accidentally.

4 years ago

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Robert

They are always there. I've tested it every month and it works fine.

4 years ago

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Carmen

It was real good and prompt when I tested it. It's heavy around my neck.

4 years ago

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anonymous

customer service help at Medical Guardian answered all of my questions.

4 years ago

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anonymous

They always answered all my questions. It was good when we tested it.

4 years ago

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Shelby L

Customer service is very courteous and it gives me a better sense of security.

4 years ago

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Judy Kratz

Helpful Staff, and the product performs flawlessly and as advertised.

4 years ago

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X

Unit does not work in all parts of the home and I believe there is a solution but that do not offer it

4 years ago

Reply from Medical Guardian

Hello, thank you for your review. We would like to contact you to help troubleshoot your device to see if there any issues with it or if it is the cellular connectivity. We sent you a private message to obtain your contact details. Thank you!

Mar. 6th, 2020

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Verified Customer

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emily mcfadden

I use it every day but have not had any sort of emergency. I've had several false alarms go through.

4 years ago

Reply from Medical Guardian

Hello Emily, thank you for your review! We're sorry if you've experienced some false alarms. This may happen from time to time if you have fall detection. Please ensure the device doesn't swing too much. Was there anything else that would improve your experience with Medical Guardian? Thank you!

- The Medical Guardian Team

Feb. 28th, 2020

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Steve

They are easy to work with and it is a great service at a affordable price

4 years ago

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Mary Trapp

I had to get a bracelet instead of using th necklace. Necklace had magnets on itl

4 years ago

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anonymous

There are no definitive instruction manuals. I tested it and it was alright, but I haven't really had to use it yet.

4 years ago

Reply from Medical Guardian

Hello, thank you for your inquiry! Instruction manuals are included with all of our devices. If you did not receive one for some reason, we would be glad to send you out an instruction manual that walks you through the activation steps, diagrams, provides best practices, and helpful FAQ's. If we could be of assistance in any other way, we would be happy to help. Thank you for choosing Medical Guardian!

Feb. 21st, 2020

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Helen

The little light seems to go in and out. I have to bend it back and forth to get it lit again.

4 years ago

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anonymous

I've only used it once and it was fine. They responded immediately.

4 years ago

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Donna Salt Lake City, UT

The only time I've used it is when I called in to get it set up. The lady was very nice.

4 years ago

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darrellbarton

great secure friendly reponsive alert staff thnk you for ur help

4 years ago

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Randy

The device is kind of bulky when it hangs around your neck.'

4 years ago

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Eileen M

I tested it and it was easy. The customer service was helpful.'

4 years ago

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Steve

I didn't like the old wristband but the new ones are much better.'

4 years ago

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Gloria Garden City, MI

I've tested it on the first of every month. They are always pleasant.

4 years ago