Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Howard Parmentier Grosse Pointe, MI

With an accidental button push, I wish they would can the home before dispatching.

4 years ago

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Verified Customer

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Ann Marie Greensboro, NC

They are very responsive - even when my mom accidentally hits the button :)

4 years ago

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Arneta Sanders Drexel Hill, PA

They have contacted me immediately if the alarm is activated asking if I'm okay

4 years ago

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Verified Customer

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Richard Carle Richmond, KY

I have to charge the battery every other day even though the instructions say it will hold a charge 5 days.

4 years ago

Reply from Medical Guardian

Hi, Richard. Thank you for your review. While the battery on the Active Guardian can last a maximum of five days, this is affected by both signal and usage. We see that your concerns regarding the battery were addressed by a Customer Care Specialist on August 26th. If you have any further questions or concerns, please do not hesitate to reach back out at 800-313-1191. Thank you.

Sep. 2nd, 2020

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Verified Customer

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Karen McQuillen Columbus, NJ

Delivered on what was promised. Prompt responses to my questions. Set up was easy.

4 years ago

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Don Rock Hill, SC

Very professional and caring. Easy to setup and simple to use

4 years ago

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Monica Gibbs Mason, OH

I really like the gps feature and the price seems reasonable

4 years ago

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Mary Ann Corbin Lawrence, KS

They are ready to answer all your questions, with a lot of patients.

4 years ago

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Elizabeth Reed Sonoita, AZ

I have no problems, device is easy to use. So far, all is okay.

4 years ago

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Verified Customer

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Pat Thousand Oaks, CA

My unit failed the first week! The customer service rep failed to check on me as she said she eoulf

4 years ago

Reply from Medical Guardian

Hi, Pat. Thank you for your review. We are sorry that your experience with the device has been less than satisfactory. We're going to send you a private message to obtain account-specific information so that we may investigate this for you. Thank you.

Aug. 25th, 2020

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Verified Customer

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Sally Page Bradford Grandview, WA

Ease of purchase; prompt delivery; excellent customer service;

4 years ago

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Carol Round Rock, TX

I am happy with medical guardian. I like the ability to put it on my wrist.

4 years ago

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Helene Delray Beach, FL

Very easy to set up and easy to use. Support is very responsive and nice.

4 years ago

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Lois Hilliard, FL

They were fast, immediate when I used it when I passed. They work quickly.

4 years ago

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Luann Oak Creek, WI

Everyone had been very helpful and very nice. I like the security of having it.

4 years ago

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Anonymous Whitney, TX

Everything is fine. It works fine. I like that it is available.

4 years ago

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Anonymous Saint Charles, MO

Customer support is very good. I like that I can carry the device in my pocket.

4 years ago

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Catherine Blue Island, IL

I used it this morning. They were alert and took action and someone called and came to the rescue

4 years ago

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Madelyn Milton, FL

Customer support walked me through it when I got it. I have to charge it all the time.

4 years ago

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Shirley Richmond, MN

Overall they are very good. I like it. I have tested it and it does work.

4 years ago

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John Clarksburg, MD

I dislike having the pendant hanging around my neck all the time. It works fine and they were fine.

4 years ago

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Anonymous Columbus, OH

Prompt service, they are very responsive to me. They take good care of me.

4 years ago

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Peter Garfield, NJ

The price is good. The unit works pretty good so far. Everything has gone well.

4 years ago

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Vicky Altoona, PA

Medical Guardian really helps me. Their device is really good.

4 years ago

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Sheila Camden, AR

I like medical guardian. I got it for when I am by myself and it is just fine.

4 years ago

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Jean South Portland, ME

It’s easy and it works but it is nothing special. Support seems to be good.

4 years ago

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Frederick Portsmouth, VA

I am satisfied with their services. I was satisfied with the response. It was easy to use.

4 years ago

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Laurens Madison, WI

They respond very fast when I used it and it is always there if I need it.

4 years ago

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Verified Customer

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UNDER STEVE WEBB Rockport, TX

because every time i tested to make sure it was working they anwerd

4 years ago

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Verified Customer

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John Oviedo, FL

When we tested it, it came through loud and clear. It’s good.

4 years ago

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Sandra Saint Louis, MO

It is convenient and it provides me an additional source of safety.

4 years ago

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Robert Redding, CA

We have tested medical guardian’s device and it works fine.

4 years ago

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Anonymous Lake Havasu City, AZ

When I have questions, I am answered promptly. When I tested it, it went fine.

4 years ago

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Anonymous Cleveland, OH

Everything went well when I tested it. I feel safer with it here.

4 years ago

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Anonymous Penryn, CA

It is for my mom. It works fine. They were responsive and friendly.

4 years ago

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HELEN Milford, CT

PRESENTATION WAS VERY UNDERSTANDABLE INSTALLATION WAS EASY AND SO EASY TO USE

4 years ago

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James L Hensley Marion, IN

Working very well. Provide peace of mind to my wife when she is away.

4 years ago

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Rex Janesville, WI

Very helpful and pleasant on phone. Very easy set up of unit

4 years ago

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starley buchanan Magnolia, TX

so far - easy to get started. just started using but if continues well will def be a 5

4 years ago

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Verified Customer

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ARNETTA DUNCAN Okatie, SC

It has not failed me.Even when it,s hit by mistake it gets in touch..

4 years ago

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David Meyer Defiance, OH

AT&T does not work great at our home. It connects there but response is slow. Other areas where we go work well.

4 years ago

Reply from Medical Guardian

Hi, David. Thank you for your review. Have you heard about our Mini Guardian? That works on Verizon 4G. You can contact our Customer Care team at 800-313-1191 for more information. Thank you.

Aug. 4th, 2020

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Diane Hawkins Advance, NC

Quick customer service. Could understand the CSR voice on the phone.

4 years ago

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Drkarjck Euclid, OH

Because my dad is 91 and this was needed. He likes it and easy to use

4 years ago

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Kia Douglass, daughter of Ronald who purchased this.

My father has fallen twice and he doesnt push the button. Im now believing I need to find a company that senses the fall.

4 years ago

Reply from Medical Guardian

Hi, Kia. Thank you for your review. We are so sorry to hear about your father's falls, and we do hope that he is OK. We looked into the account and noticed that Ronald does not currently have a fall detection pendant. This can be added for $10 per month. Please contact Customer Care at 800-313-1191. One of our friendly specialists will be happy to assist. Thank you.

Jul. 28th, 2020

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Verified Customer

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Alan & Louise Dean

The response to Alan's fall in the bathroom. Fast and efficient.

4 years ago

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Gregg Price

The device is reliable and the customer service alert reps are great!

4 years ago

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Sandra Baden

Have had no problems. People are courteous equipment works as promised.

4 years ago

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Frances Barnes

equipment is good, some of the activation team gave me wrong info, others were very good

4 years ago

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Buster

We're very helpful in setting up the alert system. Have not had to use it yet.

4 years ago

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Walter

Actually have not had to use the device yet which is a good thing. But customer service was great!

4 years ago