Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Pat cheek Ashland, KY

Seems a little slow in calling 2 check if we r ok. Thought it would b speedier. Fortunately it was not an emergency

3 years ago

Reply from Medical Guardian

Greetings and thank you so much for your review. We are sorry that you found your service to be less than satisfactory. In order to continue to improve and check your monitoring speeds be sure to run tests monthly, or however frequently you desire to help maintain your peace of mind. Thank you for choosing us and if there's anything we can do to earn your 5-star satisfaction then please let us know. Have a great day!

Feb. 16th, 2021

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Verified Customer

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Gary Oakland, MD

Product works very well. I have tested it, but have had no emergencies.

3 years ago

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Victor Luedke Fort Worth, TX

So far things have proven to be as advertised and response time is 5.

3 years ago

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Jimmie Monroe, GA

The device is small and lightweight, never getting in my way.

3 years ago

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Sue Youngtown, AZ

When I accidentally set off, they were so kind. Everyone is so nice.

3 years ago

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Theresa Diaz-Certosimo Sun City Center, FL

Mom was found on the floor after 3 nights ‚Äö√Ñ√≤no response from your gadget! Dealing with hospital, then I will have lawyers reach out to you

3 years ago

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Denise Garlow Pittsburgh, PA

Easy and clear to work with- both the people and the product.

3 years ago

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Linda Elmhurst, IL

Great response time. My Dad was on the floor a couple of times.

3 years ago

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Joan M Hecht Las Vegas, NV

It is doing what I need it to do. Works and doesn't take up much space

3 years ago

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Joyce Palmer Lindale, TX

We've been able to contact an communicate with them very easily.

3 years ago

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Pat New York, NY

The device is easy to use and reliable. It is a comfort having it there.

3 years ago

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Walter Keenan Islip, NY

Flawless, easy to set-up and test. Recommend this service to others.

3 years ago

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Larry Peabody Havertown, PA

Everything is as advertised. It is very easy to activate and to keep charged.

3 years ago

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Rose Adrian, MI

Very easy to set up. No need to have people in your house to set up.

3 years ago

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terri Laplace, LA

They answer all my questions. Mckinley in customer service is the best.

3 years ago

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Annabelle

Their device is comfortable to wear, nice looking, and meets my needs.

3 years ago

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M

Every time I push a button they are there. I like everything about it.

3 years ago

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Anonymous

So far everything has been good. It is easy to use. I wear it all the time.

3 years ago

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R

The people that work for Medical Guardian are very polite and nice so far.

3 years ago

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Jean Manahan

When I had questions they were answered right away. Very friendly!

3 years ago

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Gerrie

ABLE to assist trouble shooting problems to ensure coverage of services

3 years ago

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Pam Idol

Don't like the idea you have to pay extra if you fall and you're knock out no one comes to check on you.

3 years ago

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Barb

The rating was good, like the longer cord and nice helpful people

3 years ago

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Jacqueline mccrimmon

They do really good and they are really nice to and affordable to

3 years ago

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Herbert Knieper

because I had to use it and ambulance came quick and everything was smooth

3 years ago

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David Moneypenny

Easy and quick to set up but I've not had to use the service.

3 years ago

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Jenny Schramm

The device worked great! The problem was my mom refused to wear it.

3 years ago

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Eleanor

Never used it because we couldn’t get it to work so it is in on the way back, I hope I get my refund.

3 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

I am happy with it. I like that I can wear it on my wrist like a bracelet.

3 years ago

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Anonymous

It is very convenient to have for safety’s sake in case I am in need of help.

3 years ago

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Gabriele

It is very large and very heavy but it worked fine the time I tested it and it sounds good to me.

3 years ago

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Geri

When I first got it hooked up, I tested it and it was adequate. They answered right away.

3 years ago

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Connie

The device is fine. Customer service was timely with their service.

3 years ago

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Madelyn

My medical alert device from Medical Guardian is working very well for me.

3 years ago

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Melba

I like it really well. It will help me if I fell so that I can get help.

3 years ago

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Jim Fry

Fast response. Very easy to wear. Becomes a habit. You never forget it

3 years ago

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Johnathan Carter

Reputation. Customer service very knowledgeable and professional

3 years ago

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Jean Ridenhour

I hav had several phone calls telling me I owe for the unit I received after my old one failed.

3 years ago

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B. M.

Prompt, courteous service - love the device. I feel safe while wearing it

3 years ago

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Linda Gregory

Service and reliability are excellent. They are there when you need them.

3 years ago

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Carie Fillion

They are there when we need them. The staff are always courteous and kind.

3 years ago

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Ralph Carlson

1.Fast response when I tested system. 2.Nation wide coverage.

3 years ago

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Darrin Green

My grandfather passed away before the equipment was even received. when I returned it, I was NOT given a full refund because it was "USED". It was never even activated

3 years ago

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Loreen

You can seriously put it around your neck and forget about it. I like that.

3 years ago

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WILLIAM L KROGMAN SR

service and product, ORDERING is easy and telephone communication efficient.

3 years ago

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Evelyn S

I don't like the green light that flashes every few seconds. I've had to replace the necklace a few times because I dropped it.

3 years ago

Reply from Medical Guardian

Hello, Evelyn. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Dec. 1st, 2020

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Verified Customer

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Dorothy

I like that I don't have to charge the device every day! I charge it once a week and then it's good to go. The customer service is great.

3 years ago

Reply from Medical Guardian

Hello, Dorothy. Thank you for your review. We are glad to hear you have had a good experience with Medical Guardian!

Dec. 1st, 2020

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Edward

This device works fine. I've tested it, and it's been excellent.

3 years ago

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Anonymous

It was fast and easy to understand during setup. It's easy to wear and low maintenance.

3 years ago

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Ruth M Gonzales

Fast and courteous service. Always a friendly helpful person on line.

3 years ago