Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Patricia A. Willis, TX

They've been very good. I haven't had any medical emergencies so but the customer service staff is always very helpful. They've been very polite, very, very considerate, and very, very good-natured. If I've had to call them, they've always been very prompt, so everything's okay. I chose the bracelet and it seems a little heavy on my wrist. At the end of the year it started to give. It was too lose, and it slid off a time or two, but I just switched to the neck pendant. it's more lightweight.

6 years ago

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Vivian Tartak

My family decided that Medical Guardian was the best option, and I listened to them and bought it because of their information. I think I paid more than other people did, but I just feel secure with it, so that doesn't bother me. I wear it especially when I'm outdoors. In the house I'm with my family, but afterwards, with broken pavement and cars coming by, I feel more secure when I have it.

6 years ago

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Anonymous Sierra Vista, AZ

I decided on them by calling around and talking with different companies. Before I got it set up on auto pay I had to call quite often because I'd forget to pay, but everybody was just wonderful, and very helpful. It's for my mom, and we've never had a problem; she's never had to use it, but I have her test it every once in a while. She has hit the button once by accident, and of course they were right there.

6 years ago

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Anonymous Pawleys Island, SC

We did some research on the internet. It's got a good speaker on it, the range seems good, and my Dad's able to hear it, so that works. We've been fortunate in not having had to use it, but we've done a couple of tests, and the people were really nice to talk to. It has been set off accidentally, and they respond right away. When we call them and we have a question they always are able to answer. The employees are professional and really nice to deal with; very respectful courteous. We've always gotten the help we need. I'd recommend it.

6 years ago

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Anonymous Canton, MI

My husband has epilepsy and I purchased a guardian alarm for him to have in the house while I am gone. I left written as well as verbal instructions that if he pushes the button 911 is to be called 1st and then myself. One day he started to get the aura that a seizure was going to happen so he pushed the button. The dispatcher verified it was my husband and that it was an actual emergency, but called me 1st instead of calling 911 1st like I had asked to be done. My husband was at home with our 3 year old by himself when he pushed the button. I was able to call my neighbor to run across the street and stay with him and my son until first responders arrived. Luckily my husband just had the aura and not the full seizure that time. I just felt that my specific instructions were overlooked and by calling me first it delayed first responders to get to him first.

6 years ago

Reply from Medical Guardian

Thank you for the feedback. We would like to take a closer look at the situation you are discussing here. Would you help us in locating your husband's account? Please provide his full name, phone number and address, as well as the date of the incident in question. Any information provided in your response will not be posted publicly. Thanks again for reaching out!

Mar. 27th, 2018

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Jan Dixon Sugar Land, TX

I have only used them a couple of times, but they got an ambulance to my house quickly and stayed on the phone with me until they arrived. The one thing I didn't like was that they took almost $600 out of my bank account for the next year's payment for my usage of their services and they did this without asking me first if this was okay. They should not have done this without my permission. They did put it back into my account within a few days which is good. But the fact that they took it out to begin with keeps me from giving them 5 star. my account could have been overdrawn because of that!!!

6 years ago

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Ken Cain Mentor, OH

I got it because of the cost. I've never really had to use it, but they have been quick to respond when I've tested it and during some unnecessary taps. Customer service is always very thorough when explaining the services and everything. Overall it's pretty good, though I'd like them to put the speaker on the pendant itself so I could communicate using that.

6 years ago

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Ruth Burbank Cincinnati, OH

My step daughter helped me pick it out. I've never had to use it but I wear it all the time in case I need it. I like the idea of having both the bracelet and the neck piece. I'm supposed to test it every month, but I don't always remember to do it. Whenever I do it, or if I push the button by accident, they're right on target. They respond immediately and ask me if I'm alright. Customer service is always pleasant.

6 years ago

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Gladys Smalley

My mom has fallen a few times since we got it and having it has been a great help for her. She has been able to press the alarm button that goes around her neck and they've responded quickly. On one occasion they couldn't get a hold of us so they sent the ambulance out and they got to her right away. It's an excellent product and it gives us peace of mind to know that she has something she can push to get medical attention when she's home alone. The only thing is that I wish the price was lower, it's a little bit expensive for my mom's income.

6 years ago

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Anonymous Corpus Christi, TX

My son decided to get it for me. I've only had it for a month or two and they have been good. I have not had to use it but I accidentally set it off a couple of times already by leaning on it. They've called me right back whenever that happened and I just have to tell them it's an accident and they cancel the call. I'm still waiting to get gift cards for recommending other people to the service though.

6 years ago

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Helen Davidson Spokane, WA

I've never had to use it for any injury or fall, but I've set it off several times by accident when I'm out shopping or in my house. Actually, it happened this morning while I was trying to reach a top shelf. They always call me almost immediately and ask me if I'm ok. I'm happy with it, I'm sure it's the best it can be. It's really worth my money.

6 years ago

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R.T. Gallitzin, PA

I used to have another one that wasn't as good as this one. We switched since this one had a good deal and so far it has been perfect. I have the wrist one and the one that goes around my neck. I keep that one on me most of the time and put it by my bedside when I sleep. It's all perfect and I feel safe with it. I'd recommended to anybody else that lives alone or needs something like this.

6 years ago

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Myerlene Spiess Airway Heights, WA

When I called to find out more about them they were all very friendly and explained everything to me in a way that I could understand. I haven't had to use it thank goodness, I've only pushed the button to check on it every month. When I do that though it works and they get to me quite quickly. One thing I'd like them to change is the place where the microphone is. Instead of having to use the other bit to talk to them, I'd like to be able to use the button to do that.

6 years ago

Reply from Medical Guardian

Myerlene, thank you for reaching out. We're happy that you like your Mobile Guardian overall. If you are looking for a device that has both the button and speaker in a single unit, we would suggest our Active Guardian. Please reply directly to this message if you would like for us to reach out with additional information about the Active Guardian. Have a great day!

Mar. 19th, 2018

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Richard W Charlottesville, VA

At the time I wanted a good wrist-located device and they seemed to have a very fair offer. More importantly though, I just wanted to get started. After a bit of exploration online I just decided they were the way to go. Fortunately I have not had any medical reason to call them. I have checked the button every 7 to 10 days to make sure that the system is up and running. I've gotten very good responses then, they're very effective. It meets my needs and I've been satisfied with it. It gives me a tremendous feeling of safety and comfort.

6 years ago

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Frances Schimpf

I wanted to get something that had GPS so I could take it with me when I traveled. I looked up various places that offered this service online and decided to give them a call. I spoke with this gentleman and since they had the feature that I wanted I thought I'd give it a try. I haven't had to use it, thank goodness, but I've tested it every month or so. Every time I press it somebody answers. I'm satisfied with it.

6 years ago

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Rosalie Murch Phoenix, AZ

I got it as a gift from my son. I've never had to use it, but I wear it every day. I also have the lock on the door and the information on my window for emergency personnel. That way, should they arrive before my family does, they can get to me easily and help me. I feel comfortable knowing that it's there in case I need them. Anytime I've called to get information, everybody has always been more than willing to help me.

6 years ago

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Helen Barnes Calhoun, GA

They seemed like the most efficient out of all the services that we researched. Besides, it was pretty economical. I also liked that they had the locks that you can put on the door. That way someone can get in and help you easily. I haven't had to use it, thank goodness, but I do know that it works since my mother in law has the same device and lives right next door to me. She has used it twice and it didn't take long for someone to get out here and respond to her call.

6 years ago

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Jane Gyory Beaver, PA

I picked them for my mother after looking through the different companies available, what they had to offer, and their cancellation policies. She has not had to use it yet, but we have done tests with it and have been happy with the response time and everything else. The only thing is that sometimes my mother has a hard time hearing the person that comes on the line to talk to her. It's convenient though and anytime I've ever had a question or whenever we need to call, they are very helpful, respectful, and prompt. We're happy with it.

6 years ago

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Ron Holmes Rochester, MN

I needed something for my husband and was looking at the pricing of different companies. Medical Guardian was actually the first one to call me back and I talked with them for a long time before signing up. The system was easy to set up and use. They have been very courteous and helpful so far. The only time we used it was when my husband couldn't get out of bed. The ambulance came out to help me with that and that was it. He was since passed but I still have it.

6 years ago

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Anonymous Pittsburgh, PA

I purchased this for my aunt. Fortunately she never had to use it in the time she had it. Our real problem with it was that we couldn't really teach her how to use it. I mean, it was all very easy to learn, but I think she was past the point where she could learn it. Still, they never gave me any problems. They did a good job overall, including when we had to cancel the service.

6 years ago

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Elizabeth Schrider Smyrna, TN

I have not needed to use it, but it made a difference just knowing that it's there. It looks like it's just really simple and easy to figure out what to do. Not too long ago, I got a call just kind of checking in on me, and telling me I should probably check my equipment. I felt like I was kind of being looked after. It gives me and my husband a good peace of mind that it's there, and the fact that they called and checked on me for no reason but just to keep in touch and make sure things are okay, I like that.

6 years ago

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Patricia Coble Whittier, CA

I checked the pricing of a lot of different services and they seemed to be the lower one. I can afford it even while being on Social Security. I haven't had to use it but I have it with me. The necklace is easy to wear, it's easier than the wrist band to be honest. The wristband is just too sensitive and I might hit it and set it off a lot more than the necklace. When the button is pushed by accident they call back right away and make sure that I'm alright and that there's no emergency. They're always very courteous too. I feel like if there's an emergency they'll be quick to pick up on that.

6 years ago

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Trudie Sinderson Clarendon Hills, IL

My wife needed something like this so we looked at a couple of services and this seem to be the best one. In the time we've had it we've never had to use it. Right now we're on vacation so we brought the machine with us. Since we're always together though, we haven't even hooked it up. I did call in one time to have a look at the machine and make sure that it was working. Everything works well, we've never had a problem that they can't solve. I have absolutely no complaints and we are totally happy with it.

6 years ago

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Jerome Czubinski Muskego, WI

I just happened to do some research. I talked to one gentleman about it, and it looked like a good deal to me. They gave me the option for a wrist band and the one you can wear around your neck. I prefer the one around my neck because I can have it with me all the time, even when I'm sleeping. They check in once a week and ask how everything is going. I appreciate that. I carry it with me everywhere I go.

6 years ago

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Louis Mari Sarasota, FL

They have given me outstanding service. They have sent rescue services out for me several times already and they always show up right away. Some 4 or 5 months ago I had a minor heart attack and all I had to do is press the button and the medics were out in my house in less than 7 minutes. When I call them about anything they give me the answers that I need and, if they don't know, they figure it out and give me a call back. It's a good service, I'm happy with it.

6 years ago

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Joan Axtell Cayuga, IN

I got it for my mother. She had fallen a couple of times so I thought it was a good idea to have it around for her in case of an emergency. When we test it, it seems to work fine. Their personnel always comes up and help us make sure everything is working correctly. Whenever I've called everybody has been really nice, friendly, and helpful. It give me peace of mind to know that my mom has something in case she falls.

6 years ago

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Anonymous Tucson, AZ

My children have been after me to get something like this. In the end my son decided to go for it and ordered it himself. I wear the necklace or the wristband every day while I'm at home. When I go away, I take the device that sits on the holder. I've set off the alarm more than once and I've gotten a call back right away. It's very dependable. My wristband fell apart a couple of days ago. I called them today and they'll be replacing it for me, free of charge. I feel safe and secure having it. I know that with it, I can get help anytime I need it.

6 years ago

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Jerry Wolff East Moline, IL

I have a pacemaker, so I couldn't be carrying a big device around my neck. Because of that I went with them and got a little button that I can wear as a necklace and have another small button in my pocket. I've used it a few times and they have always been there when I needed them. I did find it to be very expensive, but it works perfectly and that's really the most important part.

6 years ago

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Pat Sneed Sacramento, CA

Whenever I've called to check on the thing to make sure it's working, or when I have problems, they've answered quickly. The button is easy to use and I don't feel uncomfortable wearing it. It almost looks like it's a piece of jewelry. I have been lucky in that I haven't had to use it at all but the important thing is that I can use it if I ever run into any difficulties.

6 years ago

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Mary L Fresno, CA

After I fell and scared my family, they made arrangements for me to have this. To be honest, I've set the alarm off several times by accident, but I did have to use it one time when I fell and broke my arm. I pressed the button and they were here within 5 minutes. They were very professional and knew what they were doing. It gives me comfort knowing that I have it with me and that they can help me if I need it.

6 years ago

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Susan Likes Greensburg, PA

For several years I had Life Line, and then when we moved here, we couldn't find it, so my daughter did some research online and we ended up with Medical Guardian. So far, I'm happy to say that I have not had to use it, but I'm assuming it will be okay. I wear my pendant every day and night, so that's no problem. We did have a big problem in the beginning getting them to send us the bill. They weren't doing the automatic withdrawal from the bank. I just said "send me the bill" and that never came, until they finally sent us something that showed about 3 months' worth of use.

6 years ago

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B. W. White Salmon, WA

I did a lot of research and they worked best in my particular area of the country. My mom fell several times, she had ALS. They used it probably 5 times for my mom and my dad currently still has it at home. He hasn't needed it yet, but I'm glad it's there. They're very responsive, they're very kind and understanding, and clear. The equipment never failed. I liked the initial contact I had with the sales rep'very comforting, very knowledgeable'and ever since then everything's been wonderful.

6 years ago

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M.M. Binghamton, NY

My kids decided to get it for me since I used to fall quite a lot. Fortunately I haven't had to use it, and I actually hope I never have to. I do wear the thing on me though and I have set off the alarm several times when I sit too fast or if I drop it. Any time the device goes off they're right there, calling me to see if I'm ok. They always come through when I need them.

6 years ago

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C.S. Monterey Park, CA

My children were talking it over, and they felt that this is the best way, because I'm living alone. I think I like it. They gave me a device so that when I walk outside, I take the chain with me so that if I fall or something like that, they can find me where I am, in case I cannot come back to the house. That's nice, because it would take me a little while to get back to the house just to call them, that would be too much trouble. I haven't used it except for testing each month. I do that, and then I call them and they immediately call me back, so that was good. So far I am okay. I have had nothing traumatic happen to me. Every month I have to pay $29.99 or something like that. Maybe it's a little too much, maybe they can lower that price a little bit. That would be nice because I've never used it so far.

6 years ago

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Betty Glass Farmington, MN

I had just checked out several companies, and I liked what they offered. It's for my mother, so she wears it all the time. I like the GPS part of it. Fortunately we haven't had to activate or use that because of her wandering, but I think it's very dependable. They've answered my questions, and are always willing to talk to me if I have a problem with anything, so it's working out well. I've already recommended and suggested it to people.

6 years ago

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Anonymous Chicago, IL

My granddaughter thought they were the right company for me, so she made the decision to get it. With it I have some way of contacting someone that can come and help me in case I need it, even while I'm outside. I haven't had to use it yet. On a typical day I tend to go out to the street so I put on the wristband, of course. I don't necessarily like wearing the necklace and have it dangling from my neck. With the wristband I have no problem working or moving around. Every time I've pushed the button to test it, I've received a response.

6 years ago

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Mary Denny Richmond, VA

My son went online and looked it all up after I had a knee replacement. He found that this was going to be the best one, and I have recommend it to a number of other people too. I'm not sure about one thing, and that is that if I'm upstairs and I fall while I have it around my neck, and the main device is downstairs, I don't think I can talk to anybody. I wear the device around my neck whenever I'm at home, and I take the other thing with me every time I go out, and just keep it with me in case. I have called to check every month, but they never told me to do that until a year later. Sometimes, if you haven't done it for a while, it takes forever to answer, but if you do it once a month like they suggest, it's fine. Every time I've had a question, I've called and gotten it answered very easily.

6 years ago

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Janice Williams Leavenworth, KS

They advertised having trained professional staff available to respond to emergencies on the phone. I have not had an opportunity to use it, which is good. We've had some erroneous pressing of the button. It's only happened a couple of times but they've been very nice about everything, and they respond right away, so I really don't have any complaints. Whenever I have called, they've always been helpful, answered my questions with precision, and got it done quickly.

6 years ago

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Marilyn Julian Goodyear, AZ

I like that it will follow me wherever I go; that I do not have to stay in one location all the time. I use it when I walk, when I'm definitely alone and I need to be sure that somebody was available if I needed them. I appreciate their alertness; they're always available and they do answer me immediately when I need them. They are very courteous. I just enjoy having them, and having that comfort and security they give me. It's been very positive overall.

6 years ago

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Marvin Cooper Lincolnshire, IL

I tried another one that didn't work very well, so I tried this one. So far I do know that sometimes when I accidentally hit the thing I get a call from them wondering if everything is okay, so I think they're pretty good. It's nice to have. I just put it in my pocket and I forget about it unless something happens. I don't know of anything that's wrong with it.

6 years ago

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Margaret Striggow Tiger, GA

My youngest daughter provided it for me. I put it on a charger when I go to bed, I take it off the charger when I get up in the morning, and I keep it on me all day. I would like some way to guard against bumping it by mistake. Customer support is wonderful, because I keep bumping it by mistake, and these poor people are on my list to have to call me, but I've been fine so far, so I know it works.

6 years ago

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Ingrid Margrave Washington, DC

My neighbor recommended it. She had a Medical Guardian and she had one of the representatives get in touch with me, so I was persuaded. I've been satisfied so far. I only use it in my apartment and in the surrounding areas. I can use it for about half a mile around my building. I didn't get the full thing'I didn't think I needed it, because I have a cell phone with a special device on it that I can use if I'm far away from the house. It's good to know that I can use it in the shower, and whenever I'm walking around in the building alone It's useful to have it, and I think it's very worth while for the money.

6 years ago

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Mark Krider

It not only does local coverage, but it does expanded coverage outside the home. I had a little difficulty getting us their charger in the beginning, but that was it. Not quite perfect but very close. A typical day is that I'll put it on in the morning and basically wear it throughout the day. I actually haven't had to use it in an emergency condition yet. The device is easy to use, but the the battery life could be longer, and I think that with this technology, it could be smaller.

6 years ago

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Michael Bergeron Chalmette, LA

It was a random call to sell it to me, I believe, but I'm very pleased with the result. I think it's a very good company. I think it's a little pricey, but I'm not unhappy with it. We use it when I leave the house, and my husband wears a bracelet. We've never had to use it, but it got pressed by accident once, and the response was immediate. They contact the local EMS as well as the Arcadian ambulance service when it was pressed, and both were out here immediately. They also respond very quickly to the test call that we make monthly.

6 years ago

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Anonymous North Palm Beach, FL

My husband has actually hit it accidentally, and when he did, they responded right away. They called and spoke to me immediately, and I said no, he just accidentally touched it while in the shower. My daughter was the one who researched and decided on it, and then we went along with it. I have no complaints, but I don't think I would recommend it to anybody, because I don't want people to know that we even have it.

6 years ago

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Mary Lee Lynchburg, VA

I did a check on the internet, and I just thought that was a better one or the best one. I use it as a necklace, it's just convenient. I have not had to use it, but I've called in just to test it several times. I put it on when I get up in the morning, and I'd take it off and laid it laid on my bed set at nighttime. If I have to get up in the middle of the night, I put it back on.

6 years ago

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Mary Marten Peyton, CO

After researching online I thought they'd be the best fit for me. I actually haven't had to use it but it's comforting to know that they are there for me if and when I need them. I know that because the alarm has gone off on the device and there's always someone available to answer me. They're a wonderful bunch of people too. The service is a bit more expensive than some of the other services I looked at, but it's great value. I know they'll be there when and if I need them.

6 years ago

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Merlin Gross Apache Junction, AZ

It has coverage anywhere I went, not just in my house. I haven't had to use it since I got it, not for an emergency, but I call about every other month to test it. It works fine, and they're always very cordial. What I don't like about it is that you can't activate it from the device when it's in the charger. Even if you take it out of there, you've got to have the button around your neck or on your wrist. I don't like that I've got to take two things with me all the time to have complete coverage in the whole United States. If you got a device with the button on, it why can't I just push that button, because I have to take that long anyway? Why do I have to wear a separate device? If I'm away and I leave that that device in the car, if I don't put it in my pocket, and I leave it in the car and go more than a hundred feet away, it doesn't do any good, because I still have the button on my person, but it doesn't transmit that far. If I could just put that device in my pocket, the one that goes in the charger, I would just have one thing I have to have with me. I could have it my pocket at all times, wherever I go or whenever I go. It's a hassle to take it out every time, place it in your car, put it in your pocket. So that's the only downside to the whole system.

6 years ago

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Anonymous Jackson Springs, NC

I looked online and compared companies. For my money, I would say it's fine. I already have recommended them. I have never had to use it for an any type of emergency; I just wear my lanyard around my neck all the time, but I'm very pleased. It's easy to use, and I've had good support when I have a problem or question; they're very prompt. I'm just very happy with it. I like their lock box that I have outside, so they don't have to tear my door down if there is an emergency. That's really a very good thing to have.

6 years ago

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Christine A Murfreesboro, TN

I had two falls, and I'd been listening to this on the TV. I made up my mind that at my age I need to have something for security; in case something happened, I could call somebody. So far I haven't had a fall since then, but you can bet your bottom dollar that I keep it with me and around my neck at all times, because I feel more safe with it on than with it off. I accidentally hit it once or twice and it came on. As far as value, well, there's no price on your life. This is a good thing for accident-prone older people who live alone to have with you at all times as a security.

6 years ago