Name: Medical Guardian
Rating: 4.1

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stephen gale Carnation, WA

Also I would like to say that Tim, the gentleman that took my order, was very pleasant and helpful as well as very well informed about the equipment and service offered. It was a pleasure doing business with him.

10 years ago

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Susan L. Yingling Du Bois, PA

My daughter had to help set medical alert for me. I am all thumbs when it comes to anything mechanical. Once set up, it seems to work great. Haven't fallen and don't want to. The reckless can get wrapped around neck, so be careful at night.

10 years ago

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Diane Bresnik North Las Vegas, NV

Now I feel it's time to get some protection for myself, so I'm hoping Medical Guardian Alert System will do that for me. I've fallen twice during the first part of 2014, so now's the time for me to do something.

10 years ago

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Renay Tuckerton, NJ

Michael was professional and knowledgeable. He was a instrumental in my decision to move forward with your company. He actually listened to our needs!

10 years ago

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carolyn tasker Elk City, OK

Your salesman Robin Sergeant is exemplary in his skills all done with a personable attitude. He not only answered my questions but explained plans and was able to offer me exactly what I need at this time.

10 years ago

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tricia Katy, TX

spoke to Shannon and orderers mobile unit for my mother in law. shannon was very helpful and professional and that is why we choose your company because of Shannoin!

10 years ago

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Kevin Lakeville, MN

Customer service agent, Tim, was absolutely fantastic. He listened to my needs and helped me build a package that suits my needs and is affordable. Customer service gets an A+ from me.

10 years ago

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Mary E. Wolter Elmwood Park, IL

I have only had Medical Guardian for a month and had to recently push my alert button. Help was fast and friendly and I was able to get to the hospital quickly. They even called my daughter to let her know what was going on.

10 years ago

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Linda Reger Walla Walla, WA

The salesman I spoke to was not truthful in his explanation of what guardian had to offer. He told me that I could go anywhere and that guardian could hear me but he didn't say I had to call guardian prior to going more than 350 ft. I presently have Medical Alert which has a 600 ft range and he knew I was looking for some thing with a longer range. He talked me into getting it yo try it out. When it arrived and I read all the info I found it to be quite different than what was explained to me. I was recovering from an operation, so it was a week or so before I called guardian to tell them I did not want the machine and why. They said they would have to prorate the time I had the machine. I had not activated he machine yet. They told me I really didn't have to. I asked them why they send a sheet of paper with HUGE LETTERS SAYING CALL THIS NUMBER TO ACTIVATE? She didn't really have a good answer but said you really don't have to activate it. I have since sent this to the Better Business Bureau. Their response was they had tried to get ahold of me several times but I hadn't called back. This is not true! I'm still laid up from my operation so am home 99% of the time. I also have caller ID and an answering machine. They called me once after being contacted by the BBB. I called them back and had to leave a message and have not heard back. MY CARETAKER MAILED THE MACHINE BACK TO GUARDIAN SEVERAL WEEKS AGO.

10 years ago

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James Strickland Gig Harbor, WA

So far, so good. It was easy to set up and Jim wears the bracelet all the time. He fell outside the post office the other day and 2 people had to get him up off the ground. Do you have anything that would help him away from home? He wants to be independent but is 84 years and not in good health plus falls a lot.

10 years ago

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Alice Owen Newnan, GA

The agent was professional and courteous. Our conversation was pleasant and informative. I feel confident that my questions were answered completely. I look forward to a long working relationship with Guardian.

10 years ago

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Annie Callahan Alexandria, VA

Cancelled the services within 24 hour of purchase because thee health care will cover my mother with monitoring services. The equipment had not been sent. Two days later, I received a welcome letter. I called and cancelled the service again, I was told I would have to wait until Monday because sales office was closed. I called on Monday to find out they had already shipped the equipment. I was provided a return shipping label. I have shipped the equipment back. It has been over three weeks and I have yet to receive my refund ( I called and they said the equipment has not been returned to inventory and it would take 7 to 10 business days to process my refund upon the equipment being returned to stock).

10 years ago

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Carolyn Flint Seattle, WA

I liked the fact that I could call and get a human anytime. I did not like the fact that I had to make 3 requests to get an invoice copy emailed to me. I like the fact that the fall detection works. I did not like the fact that I cannot find a way to access my account on the website, and it would be very nice if I could do so.

10 years ago

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Verified Customer

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Robert Susanville, CA

instantly available they know there job!

8 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Robert. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 16th, 2024

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Verified Customer

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Fahy

I cannot tell when it is charged, I cannot get the new loop in the device. I cannot wear the device. And it is a waste of time.

9 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Fahy. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 5th, 2024

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Verified Customer

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Shirley CA

Effective device that is reliable and easy to use

10 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Shirley. We appreciate you being part of our growing community. All the best and stay well and safe.

Jan. 10th, 2024

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Verified Customer

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Ruth

I received the call and they helped me through that.

10 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jan. 8th, 2024

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Verified Customer

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Anonymous

I test it about once a week. I haven't had to use it yet.

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Jan. 8th, 2024

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Verified Customer

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Marsha

I've tested it several times and the test has worked out okay, but I haven't used it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Marsha!

Nov. 8th, 2023

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Verified Customer

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Kay

It's all been good. It makes me feel secure. I had to charge it and that's all.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Kay! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 29th, 2023

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Verified Customer

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Debra

I have accidentally pushed the button and I got a quick response.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Debra.

Sep. 29th, 2023

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Verified Customer

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Barbara Delray Beach, FL

Like having the security. Good support staff. Easy to set up.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Barbara. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 20th, 2023

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Verified Customer

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Sandra Myrtle Beach, SC

The representatives of the company are all very friendly and listen to you .

1 year ago

Reply from Medical Guardian

Thank you, Sandra. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 8th, 2023

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Verified Customer

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Charlotte Addieville, IL

Their professionalism gives me confidence to let my mother live at home.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Charlotte. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 7th, 2023

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Verified Customer

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Nanci Virginia Beach, VA

My mini-guardin is just the right size. Not obtrusive. Easy to use.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Nanci. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 7th, 2023

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Verified Customer

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Dana

I've had to use it probably 7 to 8 times since I got it in March and I like it a lot.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Dana! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 6th, 2023

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Verified Customer

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Kay Spencer, IA

It did the job it was supposed to do and customer support was awesome.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Kay! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jul. 17th, 2023

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Verified Customer

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David Culp Las Vegas, NV

Easy to sign up, easy to set up. Great value. I recommend this equipment.

1 year ago

Reply from Medical Guardian

Thank you, David Culp. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 17th, 2023

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Verified Customer

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Ellen Lake Ariel, PA

Easy to use and set up. Customer service has been very attentive.

1 year ago

Reply from Medical Guardian

Thank you, Ellen. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 5th, 2023

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Verified Customer

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Anonymous

They were thorough. They made sure that I wasn't hurt. They responded quickly.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 3rd, 2023

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Verified Customer

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Susan Ball Ground, GA

I got a call from a representative of yours to upgrade my pendant. I paid 94 dollars to upgrade and get a new pendant. I have never received it. Please refund my money.

1 year ago

Reply from Medical Guardian

Hi Susan. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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Sandra

When I've had to use it, the response has been unbelievably great.

1 year ago

Reply from Medical Guardian

Hello Sandra, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 26th, 2023

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Verified Customer

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Marla

I've only contacted them once when I was dehydrated and they came right away and took me to the hospital.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 26th, 2023

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Verified Customer

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Frank

I can shower and also it's got GPS so the medical staff can find me.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Frank!

Jun. 26th, 2023

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Verified Customer

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Peter

It's very handy to have on you when you are in need. The problem is that there are places that have no reception.

1 year ago

Reply from Medical Guardian

Hi Peter, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 22nd, 2023

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Verified Customer

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Jean

Every time I happen to bump it, somebody answers right away.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jean.

Jun. 22nd, 2023

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Verified Customer

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Terry

I just tested it twice and they always answer real quickly, so I'm satisfied

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Terry! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 22nd, 2023

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Verified Customer

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Jeron

They've always been readily available in phone calls and in settling the issues very quickly.

1 year ago

Reply from Medical Guardian

Thank you, Jeron. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 22nd, 2023

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Verified Customer

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Anonymous

They are helpful when I talk to them. It gives me a feeling of security.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 22nd, 2023

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Verified Customer

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John

It worked the way it's supposed to work, very convenient to use.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 22nd, 2023

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Verified Customer

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Robert

I tested it once and they talked me through it so that it worked well.

1 year ago

Reply from Medical Guardian

Hello Robert, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 22nd, 2023

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Verified Customer

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Donna Venice, FL

Great service and the product works consistently and it is very reliable

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Donna. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 9th, 2023

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Verified Customer

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Shirley New Castle, DE

When we use it they react fast about things. Everything is perfect.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Shirley! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 8th, 2023

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Verified Customer

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Helen Waukesha, WI

It's a great security to know I have it and I do like the bracelet, it's lightweight.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Helen!

Jun. 8th, 2023

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Verified Customer

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Kathleen St Louis, MO

Works well. When the first one broke I was sent another very quickly

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 7th, 2023

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Verified Customer

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Howard Thomas Bloomfield, KY

About 10 days ago my husband fell and it was 40 minutes before I heard from his pendant. 40 minutes.

1 year ago

Reply from Medical Guardian

Hi Howard Thomas. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jun. 2nd, 2023

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Verified Customer

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Gretchen Wichita, KS

They've been very responsive every time I've gotten a hold of them.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Gretchen!

Jun. 2nd, 2023

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Verified Customer

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Sarann Gurnee, IL

It seems reliable and when I test the service and the machine I get an immediate response.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Sarann. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 2nd, 2023

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Verified Customer

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Joyce Mount Zion, IL

They questions pretty well. I like that the battery life is real long.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Joyce!

May. 31st, 2023

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Verified Customer

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Anonymous Lake Orion, MI

I don't care for the pendant. I had to use it and it didn't work. I'm not happy and I'm thinking of canceling. Kind of a waste if it doesn't work.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

May. 31st, 2023