Name: Medical Guardian
Rating: 4.5

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James Strickland Gig Harbor, WA

So far, so good. It was easy to set up and Jim wears the bracelet all the time. He fell outside the post office the other day and 2 people had to get him up off the ground. Do you have anything that would help him away from home? He wants to be independent but is 84 years and not in good health plus falls a lot.

11 years ago

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Alice Owen Newnan, GA

The agent was professional and courteous. Our conversation was pleasant and informative. I feel confident that my questions were answered completely. I look forward to a long working relationship with Guardian.

11 years ago

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Annie Callahan Alexandria, VA

Cancelled the services within 24 hour of purchase because thee health care will cover my mother with monitoring services. The equipment had not been sent. Two days later, I received a welcome letter. I called and cancelled the service again, I was told I would have to wait until Monday because sales office was closed. I called on Monday to find out they had already shipped the equipment. I was provided a return shipping label. I have shipped the equipment back. It has been over three weeks and I have yet to receive my refund ( I called and they said the equipment has not been returned to inventory and it would take 7 to 10 business days to process my refund upon the equipment being returned to stock).

11 years ago

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Carolyn Flint Seattle, WA

I liked the fact that I could call and get a human anytime. I did not like the fact that I had to make 3 requests to get an invoice copy emailed to me. I like the fact that the fall detection works. I did not like the fact that I cannot find a way to access my account on the website, and it would be very nice if I could do so.

11 years ago

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Verified Customer

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Anonymous

It was very quick, and the man helped me out very quickly and it was very good.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Feb. 5th, 2024

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Verified Customer

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Charles Florence, SC

That it has a gps locator. They are right on the job if his alarm goes off

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Charles!

Jan. 10th, 2024

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Verified Customer

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Marilyn

I've had nothing but trouble with it. I want my money back or whatever. And I can't even get through, all I get is someplace trying to sell me another one.

1 year ago

Reply from Medical Guardian

Hi Marilyn. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jan. 8th, 2024

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Verified Customer

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Marilyn Everett, WA

It’s takes a little to connect once the button is pushed. Then once the call is answered it’s a computer.

1 year ago

Reply from Medical Guardian

Hi Marilyn, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Dec. 6th, 2023

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Verified Customer

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Jolene

When I tested it, it tested easily and simply. I haven't used it otherwise.

2 years ago

Reply from Medical Guardian

Hello Jolene, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Dec. 5th, 2023

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Verified Customer

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Cheryl Shuler Tallahassee, FL

It is on the charger too much. What's the point? I am going to Life Alert were you NEVER have to charge the battery.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Cheryl. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Nov. 20th, 2023

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Verified Customer

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Anonymous

Time I tested it, well, maybe a couple of weeks ago. It's very good.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Nov. 20th, 2023

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Verified Customer

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Marsha

I've tested it several times and the test has worked out okay, but I haven't used it.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Marsha!

Nov. 8th, 2023

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Verified Customer

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Kay

It's all been good. It makes me feel secure. I had to charge it and that's all.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Kay! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 29th, 2023

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Verified Customer

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Debra

I have accidentally pushed the button and I got a quick response.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Debra.

Sep. 29th, 2023

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Verified Customer

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Barbara Delray Beach, FL

Like having the security. Good support staff. Easy to set up.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Barbara. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 20th, 2023

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Verified Customer

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Sandra Myrtle Beach, SC

The representatives of the company are all very friendly and listen to you .

2 years ago

Reply from Medical Guardian

Thank you, Sandra. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 8th, 2023

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Verified Customer

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Charlotte Addieville, IL

Their professionalism gives me confidence to let my mother live at home.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Charlotte. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 7th, 2023

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Verified Customer

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Nanci Virginia Beach, VA

My mini-guardin is just the right size. Not obtrusive. Easy to use.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Nanci. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 7th, 2023

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Verified Customer

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Dana

I've had to use it probably 7 to 8 times since I got it in March and I like it a lot.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Dana! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 6th, 2023

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Verified Customer

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Kay Spencer, IA

It did the job it was supposed to do and customer support was awesome.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Kay! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jul. 17th, 2023

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Verified Customer

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David Culp Las Vegas, NV

Easy to sign up, easy to set up. Great value. I recommend this equipment.

2 years ago

Reply from Medical Guardian

Thank you, David Culp. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 17th, 2023

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Verified Customer

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Ellen Lake Ariel, PA

Easy to use and set up. Customer service has been very attentive.

2 years ago

Reply from Medical Guardian

Thank you, Ellen. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 5th, 2023

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Verified Customer

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Anonymous

They were thorough. They made sure that I wasn't hurt. They responded quickly.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 3rd, 2023

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Verified Customer

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Susan Ball Ground, GA

I got a call from a representative of yours to upgrade my pendant. I paid 94 dollars to upgrade and get a new pendant. I have never received it. Please refund my money.

2 years ago

Reply from Medical Guardian

Hi Susan. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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Sandra

When I've had to use it, the response has been unbelievably great.

2 years ago

Reply from Medical Guardian

Hello Sandra, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 26th, 2023

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Verified Customer

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Marla

I've only contacted them once when I was dehydrated and they came right away and took me to the hospital.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 26th, 2023

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Verified Customer

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Frank

I can shower and also it's got GPS so the medical staff can find me.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Frank!

Jun. 26th, 2023

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Verified Customer

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Peter

It's very handy to have on you when you are in need. The problem is that there are places that have no reception.

2 years ago

Reply from Medical Guardian

Hi Peter, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 22nd, 2023

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Verified Customer

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Jean

Every time I happen to bump it, somebody answers right away.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jean.

Jun. 22nd, 2023

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Verified Customer

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Terry

I just tested it twice and they always answer real quickly, so I'm satisfied

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Terry! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 22nd, 2023

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Verified Customer

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Jeron

They've always been readily available in phone calls and in settling the issues very quickly.

2 years ago

Reply from Medical Guardian

Thank you, Jeron. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 22nd, 2023

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Verified Customer

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Anonymous

They are helpful when I talk to them. It gives me a feeling of security.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 22nd, 2023

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Verified Customer

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John

It worked the way it's supposed to work, very convenient to use.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 22nd, 2023

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Verified Customer

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Robert

I tested it once and they talked me through it so that it worked well.

2 years ago

Reply from Medical Guardian

Hello Robert, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 22nd, 2023

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Verified Customer

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Donna Venice, FL

Great service and the product works consistently and it is very reliable

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Donna. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 9th, 2023

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Verified Customer

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Shirley New Castle, DE

When we use it they react fast about things. Everything is perfect.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Shirley! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 8th, 2023

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Verified Customer

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Helen Waukesha, WI

It's a great security to know I have it and I do like the bracelet, it's lightweight.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Helen!

Jun. 8th, 2023

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Verified Customer

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Kathleen St Louis, MO

Works well. When the first one broke I was sent another very quickly

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 7th, 2023

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Verified Customer

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Howard Thomas Bloomfield, KY

About 10 days ago my husband fell and it was 40 minutes before I heard from his pendant. 40 minutes.

2 years ago

Reply from Medical Guardian

Hi Howard Thomas. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jun. 2nd, 2023

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Verified Customer

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Gretchen Wichita, KS

They've been very responsive every time I've gotten a hold of them.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Gretchen!

Jun. 2nd, 2023

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Verified Customer

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Sarann Gurnee, IL

It seems reliable and when I test the service and the machine I get an immediate response.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Sarann. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 2nd, 2023

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Verified Customer

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Joyce Mount Zion, IL

They questions pretty well. I like that the battery life is real long.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Joyce!

May. 31st, 2023

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Verified Customer

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Anonymous Lake Orion, MI

I don't care for the pendant. I had to use it and it didn't work. I'm not happy and I'm thinking of canceling. Kind of a waste if it doesn't work.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

May. 31st, 2023

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Verified Customer

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Gail Pillager, MN

It was easy to deal with. I only had it a short time and it worked.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

May. 31st, 2023

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Verified Customer

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Anonymous Williston, VT

I like the peace of mind it gives my daughters. They're the ones that got it for me.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 19th, 2023

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Verified Customer

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Diana Worcester, MA

They are very informative and I really feel safe with it on.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Diana! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 18th, 2023

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Verified Customer

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David Fresh Meadows, NY

Every time I called when I had a question, they answered it fine.

2 years ago

Reply from Medical Guardian

Thank you, David. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 19th, 2023

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Verified Customer

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Diane Far Rockaway, NY

Medical guardian is there all the time. Somebody answers right away.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Diane! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 18th, 2023

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Verified Customer

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Denis Bethpage, TN

We had a power outage here for 2 days and it never failed, not one time.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Denis!

Apr. 18th, 2023

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Verified Customer

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Albert Louisville, KY

Gives me some amount of comfort for safety. There's always staff eager to help if needed.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 18th, 2023