Medical Guardian
7.4
Overall Score
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Dana DeMar Kansas City, MO
Assured me that my mom would have service at her rural home, even “checked” her zip code and said all would be well. When we tried to activate the device, she had no service in her rule home. Customer service informed us that they operate on the Sprint network which has no coverage in the rural Lake area of Missouri. We should really look for a service that operates either on Verizon or AT&T. Now I must return all of the equipment before I can get my $500 refund . And I am still waiting on them to send the shipping label. This has been an absolute mess all the way around, would never recommend them to anyone!
6 years ago
Reply from Medical Guardian
Dana, thank you for the feedback. We are sorry that our device did not work out for your mother. One point of clarification is that our devices exclusively use AT&T coverage for cellular service. If this was not made clear during your previous interactions with our Customer Car team, we apologize for the confusion. Regardless, since it did not work at your mother's location, we will provide her with a full refund upon receipt of her unit. A return label was sent to her address on 7/31. If it has yet to be received, or if you have any other questions about the returns process, please feel free to reply directly to this message. Any information shared in your response will not be posted publicly. Thanks again for reaching out and have a great day!
Aug. 14th, 2018
Kathryn Marie Shaw Minerva, OH
It is hard for me to give an opinion as I have not yet received my call button and instructions. It is supposed to arrive by Fed Ex sometime tomorrow. It seems like I have been waiting on this package for quite awhile. Not sure what is taking so long.
6 years ago
Reply from Medical Guardian
Kathryn, thank you for reaching out. We certainly value your opinion and want to hear more about your experience when you receive your device. It looks like your Mobile Guardian will be arriving today, if it has not already arrived, per tracking details available on your account. We will send a private message with the tracking information. Have a great day!
Aug. 7th, 2018
Edythe Memphis, MI
I was very unhappy with my experience with the company. I was specifically asked & was questioned on what my needs would be for an Alert System I was trying to get for my mother. Falling was our main issue for her & this was the most important protection our family needed. The representative even asked me that same question many times. I was quoted prices & options all along assuming that the protections we were talking about of course covered “Fall” protections. I felt as the representative only wanted to sell me a plan as many times during our phone conversation he asked over & over , “ can I sign you up for one of our units today?” After hanging up & needed a few more answers so I called back & got of course a different person & thought I should ask the one thing I really should ask , told this person whom I spoke to & what we had covered & asked this does cover fall protection & was told no that was $10 extra a month! That was outrageous to me! How could this happen when we went over the reason I needed this device in the first place was because my mother was a fall risk! When I spoke to the original representative the next day after thinking about which device I needed he had many excuses for not getting the correct info to me. I decided this was not the company for my mother’s protection. How could I trust them with something so important as my mother’s safety if I couldn’t even get the correct info in the first place! I went with another company.
6 years ago
Reply from Medical Guardian
Edythe, thank you for reaching out. We're sorry that your experience with our Sales team did not provide you with the experience you needed to make an informed decision with regards to a purchase. We take our entire customer service experience very seriously and would like to investigate your concerns more thoroughly. So we can better research your particular situation, would you be willing to provide us with some additional information? Any information shared in your response will not be posted publicly. If you could provide us with your name and the phone number used to reach out, we will look into your case more thoroughly. Thanks again for the feedback!
Aug. 2nd, 2018
Peggy Roush Chillicothe, OH
I have only had it for a short time but when I accidentally pushed my button they were very pleasant and made me feel that I had not committed a federal crime.
6 years ago
Marilyn K Ramming Littleton, CO
I looked on several sites for the item I wanted. Medical Guardian had the best price. The item was sent quickly. It was a good transaction all around.
6 years ago
Jean New Albany, OH
They responded promptly and provided answers to all my questions. I thanked them and told them I was comparing to other companies for services and costs. I would let them know when I made my decision. Unfortunately they have called me every day since then. What a turnoff!!!
6 years ago
Reply from Medical Guardian
Jean, thank you for reaching out. We apologize if you are receiving unsolicited calls. We can certainly remove your name from our call lists. Simply reply to this message with your full name and the associated phone number and we will remove your information. Any information provided in your response will not be posted publically. It will only be used for the purpose of fulfilling your request. Have a great day!
Jul. 3rd, 2018
Beth Doran Shelbyville, KY
This company is horrible. Somehow got my mother's phone number (claimed it was her clicking something yet she hasn't been on a computer for at least 5 years), took her account information while it's CLEAR that she has dementia, the device arrived and looked like a marketing tool so it was never removed from the box, AND they have charged her for 3 months of a non-activated device and refuse to refund the money. Horrible business model. Trolling senior citizens. Advisor even passed judgement on me for having my mother be allowed to answer her phone and look at her check book. Infuriating.
I am selecting that I'm a paying customer because they have been charging us. Sneaky
6 years ago
Reply from Medical Guardian
Beth, thank you for reaching out. We apologize for any confusion that may have occurred with your mother. We definitely want to look into your concerns and see if we can resolve this issue for you both. Would you be willing to help us out by providing us with some additional information to help us locate your mother's account? If you could provide us with her name, primary phone number and address we can look into this situation further and help fix this for you. Have a lovely evening.
Jun. 21st, 2018
Betty R
Only had my Medical Guardian about a week and a half but so far I Am pleased as I feel safe and do not have to worry that the button will not go off if lightly bumped
6 years ago
Daughter can work with peace of mind
I just got the system for my mom and when we tested it, they answered right away. I hope we never have to use it . but it is nice to know that help is just a phone call away.
6 years ago
John McFarland Solon, IA
Fast responses to all false alarms, courteous and very concerned about my situation. I appreciated their interests to my concerns even if they false alarms.
6 years ago
Anonymous Scottsdale, AZ
Activation and orientation was well organized and very complete. All my questions were succinctly answered and they made sure that all was understood before we disconnected.
6 years ago
Priscilla C
We haven't purchased but are about to do so. Customer service is great. Tiffany checks back with me during this process periodically without being annoying. She is very efficient and knowledgeable.
6 years ago
Eric Judd Washington, IL
the device doesn't detect falls. i initially tested the fall detection system by tossing the device on to a rug. i was told the device was too sophisticated and it needed to be around the neck. so i tested it on myself and fell (hard) onto the floor 3 times with no result. this is why i got the unit to begin with and if it can't detect falls it's useless to me.
6 years ago
Reply from Medical Guardian
Eric, thank you for your review. Regarding fall detection for your mother's Active Guardian, you are correct that we do not recommend testing the unit as it is designed to not work simply by being dropped, or by dropping on the floor to simulate a fall. This is because of the reasons you mentioned in your review, the unit is designed to minimize false alarms associated with these kinds of movements. We will have a member of our Customer Care team reach out to discuss your mother's system and see if we can figure out a solution to your concerns.
Mar. 5th, 2018
Donna Combs Mexico, MO
I ordered Medical Guardian for my daughter. The sales representative told us on a three way call that she had a special deal for us. She said for $ 34.00 a month the system would be good for anywhere my Daughter went. She received it the other day and called them to set it up and they told her it only would work for her around her home and nowhere else. This was false information. I'm thinking about checking other medical alerts and sending this one back for a refund.
6 years ago
Reply from Medical Guardian
Donna, thank you for reaching out. We apologize for the confusion around what device was sent out to your daughter. We are currently looking into this and will be reaching out shortly to help fix this situation for you.
Feb. 15th, 2018
Diane Monghan Waltham, MA
My 93-year-old mother purchased this system several months ago. Late on a Saturday night two weeks ago she fell. Two friends came, but I was not called, even though I am #1 on the list and no ambulance ever arrived. The friends had to call 911. The ambulance went to an address in a city 60 miles away. Even after they realized it was a mistake, they did not call to find out the correct address. When I called to ask why, they said someone called and changed her address. Ridiculous! Also, they had my number wrong in their system, so I found out about all of this via the friends. We are changing to another company. Be aware that many of the "reviews" for this company are self-provided.
6 years ago
Reply from Medical Guardian
Diane, thank you for reaching out. We're sorry that your mother had such a difficult time using our services when she had a fall recently. We hope that she's doing alright. We are currently looking into her situation and a manager in our Customer Care department will be reaching out to you shortly to discuss her situation. We also want to assure you that we do not write our own reviews. They come from real customers who make use of our services. Thanks again for reaching out and we will be in touch soon.
Feb. 1st, 2018
Ella Palmer Mount Pleasant, TX
Unfortunately, I helped my 87 year old mother get this nightmare of a support system. When conducting a monthly test on the system, the company did not respond to the signal. She was unable to get past recording loops to speak to someone at the company. Finally, we were able to contact customer service. Company personnel indicated she wasn’t properly operating the device. Her watch device later fell to pieces, though she had not bumped or dropped it. The device was replaced, and the second device failed to test properly. After difficulty getting through recording loops, the company said either the cellular reception was faulty or she wasn’t using the device properly. Shortly thereafter, the second watch fell apart. I called to cancel the service and requested a return label to return the device on October 30. Medical Guardian personnel called her and literally badgered her with reasons to continue the service to the point that she hung up on the man. My mother is an old fashioned Southern lady who has never hung up the phone on anyone else in her life! We waited almost a month and still did not receive the return label, while my mother was still being charged for the use of the broken device. On November 22, I called a second time to request a return mailing label. We received an emailed label on Nov. 24 and the mailed label on November 30. She was charged for the month that we waited for the return label to arrive. I would not recommend the use of this product, and we were very disappointed with customer service in that personnel made excuses for their faulty product, badgered an 87 year old woman who lives in constant pain, and their recording answering service frequently loops round and round to a dead end. We thought this service would give my mother and the family some peace of mind, but it turned out to be a major headache and an expensive hassle.
6 years ago
Reply from Medical Guardian
Ella, thanks for reaching out. We're sorry your mother has had such a frustrating experience both with her unit and the cancellations process. We are looking into the situation for your mother and will be in touch shortly to discuss.
Jan. 3rd, 2018
Waburn Martin Bismark, ND
I got it recently, since I was planning on traveling and I had had a heart attack and a stent placed on my heart a little bit ago. I wanted to make sure I had protection on the road. When the unit came in, the charger wouldn't work. The lady I spoke to said that I could try and use the USB port to charge it instead, but that did not work either. Luckily, nothing happened during that week and everything was ok, but that first week was the time when I needed it most. When I returned home they sent out a new charger and cable, which works just fine now, but receiving a defective piece in the first place was not great. It could be a life or death situation to not have something working when it should. I also don't like that you have to charge it up every single night. It only runs for 36 hours, so you can't just charge it for 2 days. You'd think that they would design it better, and I think it's a really limiting factor. On top of that, it costs about $500 a year, which is quite expensive...
update:
There seems to be a disconnect between the time you speak with someone and what happens in the warehouse because they shipped me two packages that were identical and both were wrong and 100% unusable with my Guardian unit. After going thru this procedure several times they finally sent me something of value but it still was not what I expected. I have stopped calling them. I cannot tell anyone the quality of the product because I have thankfully not had
another heart attack. At this point it is just wait and see what happens.
7 years ago
Carol Kalvik Holly Springs, NC
I have fallen outside and needed their services, they comforted me, called for help, contacted my loved ones, and I was rescued. Great company, great customer service.
7 years ago
Lucinda Welenc Severn, MD
This company uses deceptive practices to prey on vulnerable elderly people.
In 2016, my then-92-year-old mother ordered a medical alert system from this company. She asked if they had a wrist monitor, and was told yes. When the system arrived, it was not what the salesperson promised her. It was instead one that goes around the neck, and was too heavy. She contacted the company and, based on their instructions, returned the material and cancelled the account.
In 2017, they billed her credit card $599.40 for a year's service. (Which she did not request, did not authorize, and did not receive.) She contacted the company and advised them of this, and then filed a dispute with her credit card company.
The credit card company ruled in her favor, acknowledging that this was a fraudulent charge. During the period when the dispute was being investigated, Medical Guardian continued to bill her, and to add service and late fees, in direct violation of Consumer Protection regulations.
On June 7, 2017, Medical Guardian sent her a demand letter threatening to turn this account to collections. We contacted their 800 number and spoke to an agent, explaining the situation to him and repeating that this was a fraudulent charge and would not be paid. He said he would refer the matter to his supervisor and see that the account was not turned to collections.
On June 17, she received a letter (dated June 12) from a collection agency. We are currently in the process of disputing this claim with the collection agency and will also pursue a formal complaint to the appropriate consumer protection agency.
There are also calls being made to the Attorneys General of both PA and OR, as well as calls to AARP, which ran this company's ad in their magazine.
7 years ago
Jennifer Reddick, IL
I am executor and previously was POA for my father, who has been deceased since Jan. 10th, 2017. I just received a notice that he has been placed in collections due to delinquency of payments for the last 6 months.
Let me advise where my frustration lies:
I called Medical Guardian and spoke to someone in November of 2016 and advised that my dad was in the midst of moving into an assisted living center and no longer needed the services in which Medical Guardian provided in his home. I was told to send back the equipment and they would discontinue the service.
I then placed a call in December 2017 to advise that amongst the move, the equipment had been misplaced. I was told, "Well, we have to have the equipment to stop billing and services." I advised that I would look for the unit and pendant and would call back with my findings. A week later, I again placed a call to Medical Guardian and advised I was unable to locate the base of the unit but I did find the pendant. I was then told that billing and services would continue until all items were returned. I then continued to look for the base unit. Unfortunately, it was not to be found. I then again placed another call to Medical Guardian and told them I would pay for the equipment; however, the rep that I spoke with advised that my father was paying an extra fee for insurance that covered this type of instance, e.g., lost equipment and she would communicate this to the billing department and services would discontinue, in addition I was told that I would not receive any further billings. Here, I thought I was finally going to have some peace of mind. My father then passed away shortly after on January 10th, 2017.
I then received a bill towards the end of January 2017 and again placed another call to your agency advising that my dad had passed away and that I had been in touch with your company on several occasions only to explain the whole story again; I was again told that "it would be taken care of". Every single month since January of 2017 I have received, yet, another bill for my decedent father, keeping in mind, that I had placed calls to Medical Guaridan every month that a bill was received. I have been hung up on, told there would be no further worries, that communication would be sent over to the billing department for adjustments, a supervisor would call me back at my request; in which, I did not receive a call and I am now receiving a collections bill for my deceased father who no longer needed your services per mine and my father's request back in November 2016.
Please note that I have spoken with nearly 9 or 10 representatives throughout the prior months. I spoke with Patricia from the collection department at extension 8137 today, June 7th, 2017 and she advised that she would look into the matter and I will have a call back no later than Friday, June 9th.
This is very, very concerning for us consumers who do the right things but get mistreated and misunderstood by those who seem to really care less.
I am hoping that this can be rectified for good.
7 years ago
Leigh Bennett Washington, DC
The advertising is minimal and most of the information is gleaned from the salesperson. There is not an option for a wrist device if you want GPS. The device to wear as a "pendant" is like wearing a garage door opener around your neck -- its huge. I was told the dimensions were 2 inches long. What they failed to add was that it's also 4 inches wide. The button is not recessed so it gets pushed inadvertently while she's doing chores. The GPS function works well but it beeps when it's tracking to include at night when she isn't going anywhere (while its in the charger).
7 years ago
Paul Skinner
We contracted with this company for my 78 year old Mother in law. She wore the necklace with the fall alert. We contracted with them because they assured us their response team were all highly trained 911 operators who knew the right questions to ask, and how to properly ascertain if help was needed. On 1/11/17 she fell after having a stroke. She lay face down on the floor for 2 hours because the medical guardian response team decided she did not need help and sent no one. They told us that when they contacted my Mother in law 1 minute after the fall was detected she "feebly" answered no when they asked her if she wanted them to send help. A "highly trained 911 operator" would know that you never ask someone who may have hit their head, or someone with even the remotest possibility of having had a stroke yes or no questions. Medical guardian has told us that they followed THEIR protocols and NO, we may not have access to the taped "conversation" between them and her after the fall was detected. My Mother in Law died 3 weeks after the stroke/fall and we will never know if there would have been a better outcome if Medical guardian had erred on the side of common sense ( a 78 year old woman with her medical history in all probability needed help after a fall) and sent help. Obviously after a stroke/fall time is of the utmost importance and lying on the floor for 2 hours is something that should never have happened, it is precisely why she had the device. This company seems to hide behind the "we will never know" aspect and showed us nothing but arrogance and no compassion whatsoever. Please do yourself a favor and do not put loved ones lives in this company's hands.
7 years ago
Shannon Harrison Independence, MO
I contracted with Medical Guardian for my mother, who had broken her leg and just needed some short term piece of mind. The contract was initiated on 11/14/2016, even though the system was not received until 5 days later. It took an entire day for the company to trouble shoot a problem... wrong account number assigned to my mother... finally they got that straightened out. 3 months later, mom is doing fine and we no longer need the system. I called to cancel on 2/10. Contract expires on 2/14/2017. Was informed the system had to be returned by the 14th in order to not be charged for another 3 months. I sent it UPS. System was delivered (with documentation) on 2/13/2017. They STILL charged my credit card today. Once they get your number, they are extremely aggressive in marketing. When I was trying to decide on a company (and I called from my cell phone), they called ME at least every other day trying to sign me up. My mistake, I went with them. They're great at phone calls, but their customer service leaves much to be desired. If I need a medical alert company in the future, I know the one I won't go with!!
7 years ago
karen Salt Lake City, UT
the set up was so easy and got here when they said it would
I fill so much safer now that I have it I know in a few minutes I can get help when ever I need it
7 years ago
Carol Muia Ocala, FL
So far I'm very impressed with the customer service and detail in which they have answered all my questions. We have just started using Medical Guardian last week.
7 years ago
Craig Goddard
Mr. Joe F was very friendly, professional, and delivered as promised. Mom is happy with product and we feel better that Medical Guardian can be there to help if needed.
7 years ago
Susie Q Oklahoma City, OK
I had this unit for a little over a year and had to use it 2 times, both times the response was awesome and help arrived in minutes. Great service, cost and service.
8 years ago
Elizabeth Vacca Bronx, NY
I love the GPS from Medical Guardian and that it's active when you are out of the home. We haven't used it yet, but I also like that you can improve the speaker, it's a separate unit depend it of what she wears. I bought this for my mom because I thought it would be help for her to have something to help her.
8 years ago
Arline Nequette Walsenburg, CO
We were looking for my mother because she has been falling and found Medical Guardian online. The service we got for her was the call button. My experience with with Medical Guardian's sales rep was good.
8 years ago
Faye/Billy Hensley Lansing, MI
I was looking for my grandparents and so I just looked on some reviews and I decided on Medical Guardian. We've only had to use it one time but they showed up to take care of my grandpa and it was very nice.
8 years ago
Carol Jeffreys San Antonio, TX
I first heard about Medical Guardian on the internet. My experience with Medical Guardian's sales representatives so far has been good. My experience with the equipment has been good as well.
8 years ago
Jack M Glasscock Spring, TX
I've had both Medical Guardian with fall detection & MedicalCare Alert fall detection and both have a cellular system pendant . Neither companies battery life for the pendant exceeds 14 hours and most of the time it is only 10-12 hours. Because of this limitation I have a second charger that I bought from MedicalCare. Please review your testing technic for battery life. Yes, I have contacted customer support and have had numerous discussions with them concerning this topic. I tried 3 charging units from Medical Guardian and 2 chargers from MedicalCare and none of the charges of battery life exceeded 14 hours.
8 years ago
Jack Braun Fond Du Lac, WI
Initially I was very satisfied with the customer service. I signed up and paid for a quarterly plan from a unit for my mother. The initial unit was shipped 7/22/16 and once unit arrived, I activated it. Again, great customer service. But the battery would not recharge and beeped regularly so I unplugged it. I contacted Medical Guardian and they shipped me a new unit. I did not even connect this unit as my mother shortly after became unresponsive in her apartment and she passed away on 8/2/16 - just days after I received a workable unit. Soon after I contacted Medical Guardian and they said to ship both units back to them using the shipping label they provided. The customer service rep said once the unit was received by M.G., I would receive a full credit. I shipped the two units on 8/11/16. On 9/22/16, the credit was still not received so I contacted M.G. The customer service rep now stated that there would be no credit as the service agreement states that "Subscriber understands there is a three month minimum commitment for service". I felt I was totally misled by M.G. Sad that upon this passing of my mother within days of receiving a workable unit, I was not refunded the quarterly payment I had made minus the $50 restocking fee as noted in the Service agreement.
8 years ago
Belinda Schlack Vista, CA
We went with this company first as it was told to us by the salesman that we would both be covered and they sent two medical alerts and one home alert receiver which was connected to our home phone. The problem was if one person left home and took the receiver with them the other person at home was not covered. We decided to send it back which we had no problem doing at our own expense. We then chose to get GPS SPLASH medical alerts which would work any where from Great Call. Now if one is away from home shopping we are both covered and it is not necessary to take a home receiver with us as each medical alert is a two way communication with the call center and can be used in home area or on vacation, etc.
8 years ago
Mary Ellen Benson Rhinelander, WI
The chip on the lanyard is not located in the center but on the side. It has either a nylon thread sticking out, which scratches my neck to the point of breaking my skin, or the material is not right. The lanyard hangs down so low that when I reached for a pan from a back burner, I got a call. The same happened when I reached over my sink to reach something from the counter behind it. What irritates me is the flashing that shines right through a heavy cotton blouse. I can't have something going off so often when I'm with friends or singing in the choir. I was told it would hold a charge for 36 hours. It went to orange before that. I called to tell about thje lanyard, etc. and was told to take it off and put something of my own on it. The irtritation to my neck and the bright flashing are not acceptable. I would not recommend this product to anyone with what I had from this product in two days.. .
8 years ago
Miladie North (Bobbie) Costa Mesa, CA
Got tracking info. No house number for delivery. Called as soon as I saw it. Was promised Saturday delivery.
The lady I talked to when I found the error said she was able to fix before product shipped. I checked on Saturday to see estimated delivery time. That was when I found out it would be Monday. I have Doctors appointment and scheduled obligations on Monday so will probably not be home. Tired of typing. That's two errors One more and I cancel. Not trusting you guys that much right now. Questioning if I'm in trouble your company will be there.
8 years ago
Sharon Mayes Bullhead City, AZ
I had a man with a knife break in before I got the guardian. I developed ptsd and could not go to sleep till the sun came up and I jumped at every sound. Since I got my guardian I sleep like a baby! Thank you Guardian
8 years ago
Carol Francis Bethlehem, PA
The activation of the medial guard was great the representative was great she aske me if I had any
guestion and if I did she would be glad to answer
them she was very nice
8 years ago
Scott Leslie East Hampton, CT
Fantastic experience. Purchased over phone and the representative was very helpful. Very happy with the product and service and the sense of security it offers our family.
8 years ago
Terri Edwards Waynesville, NC
I have only had the system set up for my mom for a couple of days. But the people that have helped me on the phone have been great! Chris sold me the system and I was very comfortable talking to him! Thank you!
8 years ago
John Schraw Marengo, IL
Neck and wrist alert devices were included in the sign up agreement, but only the neck alert device was shipped with the base station. I had to call Medical Guardian to notify them that the wrist alert device was not included in the shipment. The wrist alert device was received promptly. Activation of the system was easy.
8 years ago
MICHAEL A TINUS King, NC
thought it was ok at first , now just the opposite
when I placed my order I was promised very fast delivery, it has been over a week now( I was told 2 or 3 days at the most) being shipped Fed X it still has not arrived this being 2/19/2016 making me very unhappy and a little unsure of the company since they can't even keep a promise of a delivery date making me concern about how the rest of their business practices and methods are up to the standards that they say they are up to , it is leaving me with a little sour taste about your company right now and very disappointed with them, at this point if matters do not improve quickly I might not stay with them after trial period and will try another company, when I placed this order I was promised very quick delivery, a free lockbox and the extra $5.00 a month would be dropped , like I said nothing so far and here it is Friday at 2:30 in the afternoon and they do not deliver on the weekends so you can understand why I am upset with them right now
8 years ago
margaret Medina Landisville, PA
So far so good. I just rec'd the equipment and that was really quick a day or so. They helped me to test the equipment and provided the instructions. It will take time to get used to wearing it and feel comfortable.
8 years ago
Ruth Landon Hillsboro, OR
Called & Ordered by Phone. Was told I had my Own personal rep {NOT TRUE}. Calling the ## gave me whoever answered. Tried to track my shipment on FEDEX, and was told tracking ## did not exist- I could not track. The charges hit my credit card though, long before the equipment. Another call & MG said was shipped and I would get it next week - a full week after order. This seems a long time to wait for the help I need. If not satisfied with everything when it arrives, I will send back and Cancel. Ruth Landon
8 years ago
Denice Cadena Converse, TX
I am extremely unhappy. I thought I order from Guardian but am redirected to medical alert, a phone that has yet to answer when I call. I am given selections to make and none of them work on 4 separate occasions. Also they say they are closed during hours they advertise to be open. I got 2 exact buttons for MOM to wear, why would that be needed and who would wear them. I want to discuss what to do with this but I cannot speak to anyone. Guardian number answers the one with the alert does not and one interaction with woman from alert after help getting connected she was not helpful and not interested in my concerns. If this is who guardian has doing service I will not be doing business with this company. I will let you know how getting my money back works.
8 years ago
Laura Miller Atascadero, CA
Mike was courteous and helpful in choosing the equipment based on our needs.I do wish the equipment could have been sent more expeditiously. But the important point will be how well the system works.
Thank you
8 years ago
L. Sette Newington, CT
From the moment the unit was purchased, everything went smoothly - received the unit within 2 days and it was a breeze to install.
Thank you from me and my mother for whom we purchased it.
9 years ago
Tina Helton Fultondale, AL
Michael was very nice but not very efficient. He had to ask most questions twice and still had my last name wrong at the end of the sign-up process. Also, after he repeated everything else, I had to request that he repeat the credit card information.
I did order on a weekend but a wait time of 30 minutes to talk to someone still seems excessive. I also called your Customer Service line and it took 15 minutes for that line to be answered. I was ordering your product for a 2nd parent. I think your devices and contracts are great but service is lacking.
9 years ago
Dianne Lane Waynesboro, VA
Everyone was helpful, courteous and professional. The are alot of emergency alert systems out there but I feel confident that we have chosen to right one for our father. Thank you.
9 years ago
Irene Jorge Lincoln, RI
In my opinion, your customer service is terrible. I placed an order for the medical guardian on Oct.8 in the evening and cancelled it on Oct.9 in the morning. It was impossible to get to talk to anyone at customer service, so I had to call the number to place an order to get someone to talk to. When I told the person I wanted to cancel, I was transferred to another department, waited on hold to speak to someone and got transferred again, waited again. After three transfers I finally got to talk to someone in Customer Relations who was very nice. He cancelled my order and said that I would receive a refund on my visa and that the order had not even been processed yes. Then later in the day I received an email saying that my order has been shipped via FedEx. I will not accept the shipment. I would not even consider recommending your product to anyone because of your very poor customer service.
9 years ago
