Medical Guardian Reviews
7.4
Overall Score
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Featured Review
Verified Customer
Review Source
Blake Sumerduck, VA
Not enough gratitude for me to express. But many many thanks to these people who I never see. I honestly couldn't say a ( what if in any circumstances) they have my back and most important my mothers too. Which is the reason I use them. best decision I ever made have a much much better story to tell and more just short today. Thanks again guardian love your personnel and what you do.
3 years ago
Verified Customer
Review Source
Anonymous
I had to use it to call Roger to come and pick me up when I fell. And both of them got here right away. I have a friend that has the one I gave up, which is so large. She's got the same one I used to have. And I wouldn't wear because it was too big, so I like this because it was small. I'm glad to have it. In the summer time, I wore it a lot, because I was out of the house and wearing it. But in the winter time, I'm right here in the house. And I've always got my walker to help me. And so I don't wear it that much. If I get that feeling that I should wear it, I do. It depends on what's going on.
10 months ago
Reply from Medical Guardian
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!
Jan. 8th, 2024
Verified Customer
Review Source
Leroy
It's been very helpful. A couple of times we've actually had to use it for real emergencies. My mom did fall in the bathroom and that was integral to getting her to the hospital. Also, it was useful when my dad had COVID and couldn't move and I couldn't get him to the hospital. So we just called for hospital transport and both times were awesome. Very quick, very easy, and it worked out really well. It was probably life-saving. Also, when they noticed the battery was down in one of the things, they just sent us out another. We hadn't even noticed anything was wrong. So they caught it on their end and just said, swap it out and test it. So they're very proactive.
11 months ago
Reply from Medical Guardian
Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.
Dec. 5th, 2023
Verified Customer
Review Source
Cleota
You guys have been real good. And I can come ask questions. They know how to answer them. I've told everyone about you guys. I'm very happy with my watch and my medical device. I like being able to not just see what time it is, but also how many steps I can take a day, the whole works. I just feel secure, because I fall a lot. If I go somewhere and I fall or something, I can call someone immediately.
10 months ago
Reply from Medical Guardian
Thank you, Cleota. We appreciate your review, as we strive to offer our customers the best customer care possible.
Jan. 8th, 2024
Verified Customer
Review Source
Doris
I'm in my 90s, and I just was getting not comfortable living by myself. And since I have my Medical Guardian, I don't even think about it anymore, because I know I have help wherever I am in my car, anywhere in my house, in the tub, or wherever. And that certainly has taken a load off my mind. I like the watch. But for whatever reason, sometimes when I put on the charger, it'll ring. So I don't know what's causing it, and it doesn't do that all the time. But they'll answer, they want to know if I'm okay or whatever. And then it's no big deal.
10 months ago
Reply from Medical Guardian
Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Doris.
Jan. 8th, 2024
Verified Customer
Review Source
Nancy
My son and daughter-in-law communicated with you guys. I've not personally done anything. I don't have anything negative to say about it. It seems like a good plan and a good system. But if I choked, I would push it, or if I had chest pain, I'd push it, if I couldn't breathe, I'd push it. I'd push it if there was a real physical need. So far, it's been things that somebody could help me with, and I could reach my phone.
11 months ago
Reply from Medical Guardian
Thank you for taking the time to write a review Nancy!
Dec. 5th, 2023
Verified Customer
Review Source
Aline
I have used it when I fell in my home. It was late in the day and my legs were so swollen that I could not get up. The EMTs came and lifted me up and I was satisfied. I especially appreciate the fact that the Medical Guardian will cooperate with me and my service dog so that if I have a stroke and can't talk, if you hear barking, you know that it's a legitimate call.
11 months ago
Reply from Medical Guardian
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!
Dec. 5th, 2023
Verified Customer
Review Source
Ervin
They respond courteously and fast enough. And it's nice to be able to speak to a person - that's really big for me - rather than some automated voice. My husband was working on a tractor and there was a lot of noise and it set it off and he couldn't respond. And so they immediately had called all of our kids, saying that they were sending somebody out. So then we got calls from them and it worked fine. All we had to do was let our daughter know and she called and canceled the visit. So that was encouraging, to know that it would work. When I lost it, all I had to do was call and they said to walk around the house I'd hear it because I still had battery life on it, so I found it.
1 year ago
Reply from Medical Guardian
Thank you for taking the time to write a review Ervin! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.
Sep. 29th, 2023
Verified Customer
Review Source
Robert
She has used it three times when she has fallen. They answer immediately and they stay on the phone with her until help arrives. The only thing that I've been disappointed with is that I'm the primary contact so if something happens, if I'm not available, they can't just go to the next person on the list. They have to call everybody on the list and then our family gets all wound up and everybody's wondering what's happening. When it's only one person that needs to be contacted. So they can't just call one person and then if that's not available, move on to the next. They have to call everybody. So we've taken everybody off the list except me.
1 year ago
Reply from Medical Guardian
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!
Sep. 29th, 2023
Verified Customer
Review Source
Judith
I'm an engineer. I'm a technologist. I know how this stuff functions. This is a good quality device - it's durable. Many times, the alert systems are very cheaply made. This is a very well-made product. And I have no reason to not trust them with my data at this point in time. They're not the most economical, but at the same time, I feel like I have not wasted my money. My son originally set up the base unit here in my condo. And when I went to test it, it wasn't working. And apparently it was just a freak thing because the AT&T connection in my condo is sporadic, whereas the mobile unit uses Verizon and that works perfectly. They were very attentive as far as exactly what was going on. When he realized that they could not connect to the base unit, then they said, well, we got to get you the mobile unit because it switches providers.
1 year ago
Reply from Medical Guardian
Thank you for this wonderful review, Judith. We appreciate you being part of our growing community. All the best and stay well and safe.
Sep. 29th, 2023
Verified Customer
Review Source
Jim
I've only had to use customer support once and that was when I initially got the device and it was very good. The woman I talked to was very patient and went over things very thoroughly with me. She explained what she thought would be the best situation for me and she was correct. I needed to work it into my routine so that I take it off every morning for a period of time and it charges for an hour, usually slightly longer than that, and then it goes back on. But I'm in the room where it's being charged the whole time and I'm not in any danger. So the advice they gave me was excellent. I'm just very comfortable having it with me.
1 year ago
Reply from Medical Guardian
Thank you for taking the time to write a review Jim! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.
Sep. 29th, 2023
Verified Customer
Review Source
Anonymous
I tested it twice because I dropped it on the carpet and then of course I got notified. At the moment, there's a problem getting the right size lanyard with the right size metal material that will fit into the little box. I take the lanyard off to put it in my clip for my belt. Then once I take the belt off, I have to get the lanyard back into the system. And the first time I did it, it was okay. But the second time when I did it, it broke. We'll see what happens when the lanyard comes. He's told me he's going to put it in the mail. When I do have it, I have to see whether or not it actually fits into the machine.
1 year ago
Reply from Medical Guardian
Thank you for taking the time to write a review!
Sep. 29th, 2023
Verified Customer
Review Source
Fred
Apparently I clipped it when I was going to a restaurant and I knew nothing about it. I was inside having a sandwich and I happened to look out in the parking lot. I saw a rescue squad out front and there was a guy walking around through the parking lot and I realized he was looking at my car. I didn't know I set it off because they're responding quickly. I dropped the unit another day when I forgot that I had the the thing around my belt. I pulled the belt off and it fell on the floor, and within a second or so a message would come out to please push the button on my device if that was not a fall, so the response time is very quick
1 year ago
Reply from Medical Guardian
Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Fred.
Jun. 22nd, 2023
Verified Customer
Review Source
Ann Lindberg-Borgen Minnesota
1 year ago
Verified Customer
Review Source
Jeanine Saint Louis, MO
I like it. When the thing that holds on the neck piece broke off, they were very quick to help and send me a new one and so that made me very comfortable because I didn't like being without it and I could no longer attach it over my neck. I thought that was a really good service that they stood by their product like that. I keep it with me at all times. And I also like the fact that if battery is low it announces that my battery is low so as soon as I get home I put it on the charger. I'll leave it on there until it is fully charged. I wear it and a couple of times I've leaned against the table or something and set it off accidentally and immediately they respond, Are you okay? And I'm able to let them know that that was just an accident.
1 year ago
Reply from Medical Guardian
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!
Jun. 8th, 2023
Verified Customer
Review Source
Carol Philadelphia, PA
I thought I was going to have to send it back. After I got it and turned it on, everything was fine for quite a bit, and then one day I went to press the little black button on the side to find out what time it was, and it didn't work. This went on for 2 or 3 days and I just was so busy I didn't have time to call or package it up. So on the day that I decided I was going to send it, I was looking through the literature to find out where I'm going to send this back to, and I happen to read this thing. It said if you haven't used it in awhile you have to hold the the black button in for at least 20 seconds, which I didn't realize I had to do. And as soon as I did that it worked fine. I like it a lot.
1 year ago
Reply from Medical Guardian
Thank you for this wonderful review, Carol. We appreciate you being part of our growing community. All the best and stay well and safe.
Apr. 21st, 2023
Verified Customer
Review Source
Donald Minneola, FL
I had a problem where if I was falling 20+ times. It was medicine that I was taking, but it took us 6 months to figure that out. When I fell, it's not good. You get hurt when you fall, but I wasn't strong enough to get up because the medicine that was impacting me was a very strong muscle relaxer and I had a very high dosage. So every time I fell I couldn't get up. My family was concerned and had to come check on me, and the other times they called 911 for an ambulance and I went to the hospital. I'd fall at night, have to make my way all the way to my living room to try to pull myself up on my chair, and I wasn't strong enough to do that. Medical Guardian has warned me every time, or asked me every time If I had fallen and connected me to operators, were ready to call me an ambulance or get my family down there. Any of those things that would have resolved that problem. It's very precise and Medical Guardian has helped me in every case. I haven't had any issues since I did get it. They're always there for me and I will keep it for the rest of my life. I'm a really happy customer and I really appreciate it.
1 year ago
Reply from Medical Guardian
Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.
Apr. 21st, 2023
Verified Customer
Review Source
Lisa stewart NA
1 year ago
Verified Customer
Review Source
Jeff Osage Beach, MO
The one and only time I've had to use it is my sister had dropped me off at my apartment. And I couldn't find my phone. And so I thought I had left it in her car. I know this is not really a medical emergency, but I I called Guardian and asked them if they could get ahold of my sister who is a contact on my medical guardian. They paged her and I was able to get my phone back. I live by myself and without my phone I have no way to drive. I'm in a wheelchair and they really helped me out to be able to get a hold of my sister and have her bring my phone back. The lady that I had talked to on the medical guardian was very friendly, very helpful. In fact, she called back to make sure that everything was okay.
2 years ago
Reply from Medical Guardian
Hello Jeff, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!
Feb. 9th, 2023
Verified Customer
Review Source
Carlene Nederland, TX
If you can afford medical guardian system I would definitely recommend that anyone who might be in the market for it consider medical guardian as your overall they they are an excellent company and they put out an excellent device. Very knowledgeable, very easy to work with, extremely friendly and they were very understanding and compassionate. The testing went smoothly and the medical guardian people were excellent in helping us get set up. There is a confusing number of options available, it would be good if it has the ability to get just basically just make things easier to figure out which one you want.
2 years ago
Verified Customer
Review Source
Beulah Marion, IN
I like that my mother is protected around the clock from fall and I like that a person comes on immediately and talks to her. It is loud so she can hear it, it's light weight, it's waterproof, it can go under her top or whatever she's wearing and she doesn't want on on the outside, she can wear it in bed because the button is inset so she can't like roll over and set it it off so I really like that. I just think it's a great medical device and a great value. Anytime I have questions or when I was in the process of checking into into it they had they were very helpful and I just I like to have someone, I like to be able to reach somebody when I have a question and they were very reasonable and then when I did get a hold of someone they were very helpful, very knowledgeable.
2 years ago
Verified Customer
Review Source
Tom La Quinta, CA
It's a little heavy to carry around but I like particularly the fact that he can push the button and talk himself. We had another one where they called inside the house, and by having this he can talk directly and tell them if he's okay or not okay. We have a rather large house and I could be outside watering the flowers and he's fallen inside and I guess if you don't get an answer you send someone out. The only thing that bothers me is when I was pricing different ones they said "Oh you want this so that's another $115" which was for for the falling part they didn't think I wanted that's what I wanted the most. He's fallen about 5 times.
2 years ago
Verified Customer
Review Source
Anonymous
The only thing that bothers me is the magnet. The cord that goes around your neck has a connection with the magnet and on two occasions it's just fallen, and I haven't done anything to make it fall. Well I would rate it 5, I haven't had to use it very much. There is a link that's really helpful and that tells me what my battery charge is and how strong the connection is, so I check that out once or twice a day. I get no reception here for texting or cell phones or anything, but I was able to successfully reach a person who could help me had I needed when I was just testing it. It couldn't be more perfect far as I'm concerned. I'm wearing it under my T-shirts or whatever and I feel totally safe whenever I have it
2 years ago
Verified Customer
Review Source
Marlene Ocala, FL
We tested each of the components when we first got it. Then one day she was doing laundry and she happened to bump the button with her laundry basket and I got 2 phone calls, one from Guardian, one from Emergency Services and the fire department. She didn't know what had happened at that point, but it was a good, quick response.The length of the lanyard is too long. They are very courteous and helpful. When I had to set it up and I was having an issue they talked me right through it and we got it working with no problems. It's a sense of comfort, knowing that there's another set of eyes to provide quick, rapid response when needed other than just relying on our neighbors to notice it.
2 years ago
Verified Customer
Review Source
Brenda Summerville, SC
They answered me immediately. And it was clear and precise. I like how helpful the company is. I've accidentally pushed it before. And there were people who answered the phone. You can understand them and they have all your information. I just think the company is great. I don't like how small the button is. I accidentally hit the button and the girl on the other end knew all my information and I could understand her. She made sure it was me who was calling and made sure that it was just an accident that I hit it. I was crying and she was not judgmental and not angry that I didn't need anything. I have had a good experience with it.
2 years ago
Verified Customer
Review Source
Antonio Wharton, TX
I like the feeling of knowing that my dad can get help at any time. If he falls he just presses the button. He's primarily Spanish speaking and has a hard time communicating and just thinking clearly in general. Medical Guardian is clear and they know what's going on still asking basic questions when something happened and he can actually communicate with them very well. He used it when he fell and he wasn't sure he needed help and he decided later he was hurting too much that something was wrong and he did press the button to get the help he needed and they took care of everything. They answer the questions I've given them and they've offered additional information.They're just always available and help a lot.
2 years ago
Verified Customer
Review Source
Sue Weber Springfield, OH
I now live alone due to the recent loss of my husband. I contracted with Medical Guardian should I need assistance when I am alone. I recently did need to contact Medical Guardian after injuring myself in my yard. I was pleasantly surprised when the gentleman on the line called me by name when he answered my call. The paramedics were immediately dispatched and before I could contact my designated family member to notify him of the situation, he sent me a text saying that Medical Guardian had notified him that paramedics had been dispatched snd he wanted the know what had happened. I was pleased with professional, yet personable, service from everyone I encounter.
2 years ago
Verified Customer
Review Source
Mary Gainesville, GA
To me it's not expensive at all as far as the peace of mind that comes with knowing that there's a simple way to get to your family members when needed. I would recommend them highly to elderly people or elderly family members that need assistance to let someone know if they need help. I talked to a representative just a few days ago about getting another lanyard for the button, so they're sending me one and it should be here tomorrow. There's been a couple of times that it's gone off accidentally as far as pressing the button not knowing and then they called us or if they couldn't get in touch with us they call the EMT's but we just let them know that everything was fine. I have no complaints about them.
2 years ago
Verified Customer
Review Source
Beverly
I like that I don't have to think twice about my safety, I have the complete package, I have the bracelet and watch, and I have the necklace and I feel secure in the house. If anything happens I just have to press the button. As a matter of fact I pressed it a couple of times by accident and medical alert was right there responding. I'm very happy with it. Everything went smoothly so I knew that it really works well. They responded very quickly and very pleasant and reassuring. I would recommend it to anyone if you have issues with falling or if you just live alone because you never know when you can be put in a situation that is kind of life threatening that is a good insurance program to have.
2 years ago
Verified Customer
Review Source
Rick Deel NA
2 years ago
Verified Customer
Review Source
Anonymous
I like the fact that I could wear it around my neck also I could wear it clip to my waistband or clipped in a pocket that is nice because during the summer I don't know. I don't want to always have something hanging around my neck and that is not have to be charged often and also that it can travel with me when I checked I could take it on board a plane and it would not impede any of their communication devices on the plane as you know they asked you to turn it off all of your electronics so I did have to check since I do travel frequently so that was good to know that I could do that and I have recommended it to other people that you know that are living alone. My husband passed away three years ago and my daughter and son-in-law were concerned that because I lived alone I needed to have access in the event of an accident and I'm seventy-seven years old. Testing it was very easy and I also needed to let them know about the lock box which did not fit to my door because I have handicap access so their were very patient about that and I let them know that I have another lock box so It was very easy to set up too. Felicia was extremely helpful and so with the representative that I talked to when I asked about whether it was a device that I could take onboard on plane. I think it's a little pricey for some people fortunately I don't have to worry about finances that some people do and so I would say that its a little pricey for some folks.
2 years ago
Verified Customer
Review Source
Karin
I don't like the chains on it its not really chain like rope or something makes my neck itch anyway that's about it everything else is just peachy, I haven't had this one very long so I don't know I loved the company I loved the costumer service I mean its a great company I had it before and then we returned it and I kept falling and they decided my daughter just thought that I needed it back so I went ahead and ordered so I have it again and it makes me feel safe if I fall. I had to use it when I fell I pushed the button they called my daughter who was in as of behind my daughter in a little house and they called her she came out right away they called 911 they came out it was rather quick actually I don't know how long but it was pretty fast response. Its a great company great costumer service I mean the people that take calls I mean the button push and say they're wonderful they're easy going and they I mean they just pretty good people they're friendly.
2 years ago
Verified Customer
Review Source
Bette
I like that its easy to use and understand the only thing that I don't like is that I keep getting messages saying back up your system. I did give a false alarm once and I was glad they responded but it's kind of a silly story but I was at work and I was cleaning a toilet and evidently and I leaned over I pressed the button and that was upstairs and so an alert went out Thank god I went down stairs the voice from my boxing she's not responding I couldn't get to the box some time so I receive a phone call right after that and then I am thankful for I told them I accidentally press the button and so they did list it a false alarm if I hadn't got down stair she was she'll send an ambulance with I'm glad that I had that protection.
2 years ago
Verified Customer
Review Source
Geoff
Its a little expensive but when you think what its does its worth it. I think its a very handsome watch that I charge at night I'm just very very happy with it. I got a call a few days after I purchased it from people wanting to test whether it worked and stuff and it was a confusing call and that was the call where I ended up accidentally signaling our neighbor and stuff so I think that there's probably some training needs to go on in of your help staff not the not the emergency help staff but the watch helps have and but anyway I really love the thing I don't wanna be too negative about the health experience it was only one experience and it was a little bit sloppy.
2 years ago
Verified Customer
Review Source
Anne Narrowsburg, NY
I've never had any problem with it so it's great. They seem to be very quick to respond. One time I set it off accidentally when I was trying to open a box and I held the box up against my chest to get the top off and then I forgot I was wearing this you know set it off and they called me instantly and said you know we've got your alarm blah blah blah and I was like well no actually it was a mistake I didn't mean to turn it off but if it has been a real emergency instead of just a mistake they did respond very very quick and I think they even called me again like an hour later to make sure I was okay I was like well I was okay to begin with thank you. So I think customer service is good and also I did call one time I had a question about how often to charge it and they were very nice and they explained a bunch of things about it. I think their customer service is very good.
2 years ago
Verified Customer
Review Source
Anita Fay Wausau, FL
Top of the line. I had a little trouble and I had to call them about the spring around the neck and they fixed it, that's the only problem I have had with this unit. I test it about once every week to make sure that it's working because I'm out in the country and I have also been in the car driving somewhere and it would go off and it is also picked it up out on the road. I live alone and it is for safety to me. I'm not afraid I feel like that if I needed it for anything I could use it. Several times I have bumped the thing and made it go off and the office that goes into have been very courteous of saying you know Miss are you okay, blah blah blah and I really like that. I like that even if I make a mistake by hitting the button they are still there to see to make sure that I do not have an emergency.
2 years ago
Verified Customer
Review Source
Phyllis Flatwoods, KY
I don't have anything I dislike. I like that they are prompt and how easy the website is to use to make some changes to in the profile and be able to add people in your contacts and so for that very very user friendly I love that. The actual device itself is excellent. We did have one incident where it was an accident as a matter of fact she didn't really fall but the thing built around her neck and they called and so that was it was good that we had that. I think I think it's a good product I really do I'm impressed with it and the customer service. We had tested it first and they immediately got on the phone with us came out over the intercom of the box that's in the house. Any questions I have had I've contacted and they've been able to answer my questions very quickly very courteously. The one thing I will tell you I do like is I wasn't talking to somebody in India, I was talking to someone that can speak English very clearly I could understand them they can understand me very well so that obviously makes a big difference to me as far as customer service goes. It's doing everything that we want to do. It's been wonderful. It's been a real life saver for us.
2 years ago
Verified Customer
Review Source
Sandy Hutchinson, MN
I like it because it's comforting to me to know that I have something I can call in and get help right away because my kids don't live here so I like that part of it a lot. I did have to use it one time it was about it was about a week after after my son bought it for me and I had the necklace on and I fell in my living room and hit the hit the hutch and broke the glass and had glasses falling all over me and but then when that stopped then by the time I had pressed the Guardian button and the police were on their way already. Someone answered within seconds from there and asked are you injured, are you hurt and I said yes I am and I need some help because no one else is here. They called my daughter too. That's the only time I had to use it and it was it was wonderful to have and I feel very secure wearing it now because I know because I know it works and they answered right away. So I'm very pleased with it.
2 years ago
Verified Customer
Review Source
Shirley Brooklyn, NY
I like the company because they're very courteous and they're right on top of the game. Anytime the alarm goes off I got a representative right away and I'm glad I haven't used it in emergency. Well whenever it was tested or whenever it went off by accident they were very attentive. The device is very sensitive, if it pushes up against something it automatically triggers. I'm having a little bit of difficult time trying to get my mother to wear it on her wrist or around her neck. The customer support was excellent and they were very courteous, they're very attentive, they answer the call right away so there was nothing derogatory that I could say about the company.
2 years ago
Verified Customer
Review Source
Anonymous
They are there immediately and they're very patient. At one point we didn't know that my husband had pushed it or fell against it or something and they kept calling my house to get me to find out what was going on. It was easy to test by just pushing it. What I didn't like was not being told ahead of time that it needs to be worn outside of clothing twice my husband did have a fall and nobody responded because it was like under his coat. It gives me peace of mind when I'm not with my husband. I know somebody will respond. He does not like to ask for help and has had falls and doesn't call anybody on the phone.
2 years ago
Verified Customer
Review Source
Anonymous Brush Prairie, WA
It's small, it's easy to carry and seems to work fine, has a fairly long charge time. It lasts for a long time after I charged it up so. I didn't realize that I needed to have a special subscription to have fall detection and I took a hard fall and it didn't activate so I was kind of disappointed with that but then we upgraded. Every so often I'll activate to make sure it's working and an operator answers and so that's good. Well I say 5 but you know we haven't had it that long and I just called this morning to make sure everything was working okay. The customer support is seems to be quite good.
2 years ago
Verified Customer
Review Source
Marsha La Mesa, CA
I have not had to use it yet thank goodness but the peace of mind that gives you knowing you do have that option is wonderful. I would say one thing that I guess there is a little bit of a feedback, I have had a power outage here not too long ago and it came on saying there was a power outage. It came on saying there was no power detected. I tested it when it was first put on but I have not tested it since. What I like about it is the feeling of safety that I have. I live all by myself and I have had medical issues in the past and unfortunately now I've just been diagnosed with a rare blood cancer so I feel very vulnerable and it certainly gives me a feeling of peace and knowing I've got help a button away. Medical Guardian is very proactive and if they suspect anything, if there's any little blip I do get a phone call to verify so I think they're very alert, very good. Sometimes it goes off and I have the command center will come on saying they're going to send somebody and it usually is something I bend over or anything like that and it just it'll go off so I think it needs to be on. I fell the other day first time I was doing something with my dog and I lost my balance myself and it did not go off when I needed it to so that wasn't good but I still knew I have the option I was fine but I have the option to push it but it didn't work when I fell.
3 years ago
Verified Customer
Review Source
John Manassas, VA
I like the ease of use, my senior parents that are using it and the one push button is pretty simple simple way to go. In emergency situations responding quickly and and taking care of the issues is what's the most important and through the test program that's the experience that we've had that they're there and they know how to do their job well. Fortunately we haven't had an actual incident where the devices had to be used but we have tested it a number of times and the respond or on the other end was quick to come online and were very helpful answering any questions we had during the test. I've never questioned the price for the safety and peace of mind that it provides us.
3 years ago
Verified Customer
Review Source
Linda Amherst, VA
I live alone so it's very important for me to have it in case I hurt myself I have somebody right there that can get here to me and help me. I have no reason not to trust them. Fortunately I haven't had to use it, unfortunately sometimes I accidentally knock it, punch it the button and you know the call goes then I can stop it and they're very helpful and understanding when I when I do that. It is very valuable to me because, like I said, I live alone and it's very important to me to have it to know that there is somebody there if I should to come ill and can't help myself they rescue me right in my front door. This is a great service for seniors to be having now especially when they live alone. No I think it's pretty well for everything.
3 years ago
Verified Customer
Review Source
Mary F Stillwater, MN
I can talk to the dispatcher as well as the person who inquires about my wellness. A little particle of food got caught in my esophagus and it wouldn't go down and I was choking and got help. A paramedic and an assistant came and they talked to me and stayed with me until I was better. I was in a mess and Medical Guardian got help without my even talking when I was in trouble. Their customer service is so consciencious. I'd compare the price of Medical Guardian with going out to a couple of lunches each month and I'd say the peace of mind is worth the sacrifice. It's the best money I've ever spent.
3 years ago
Verified Customer
Review Source
Geraldine V Roseville, CA
The device seems to be well made, I've never had to use it. I got it because the family wanted me to, but I'm really in very good health and have never had a need to use it. It's convenient to carry around with me. It works as it is supposed to when tested. When I initially set it up, I had a number of questions, and they were very good about answering them. It was easy to understand, they answered the questions promptly and didn't talk all around the bush to sell me a thousand other things I don't need or want, they just focuesd on exactly what I wanted them to answer. They are a capable, honest, and direct company and I'm glad I went with them.
3 years ago
Verified Customer
Review Source
Sharon Marathon, NY
I understand that Medical Guardian is the best when it comes to fall detection, which we're concerned about. I just tested it yesterday and it was calling, contacting someone several times. I like the professionalism and respect with which people treated me--they are very clear to make sure if you're just calling to test or whether you need assistance. I'm very happy about it, also I would like to just say that I tested it in my basement and the call failed. Five minutes later when I got upstairs, the police showed up and talked to me, and they were very polite. Because no one heard from me, Medical Guardian called the police to come and meet me.
3 years ago
Verified Customer
Review Source
Ross Kyle, TX
Well so far it works and its easy to understand. I've tested it several times, the people are always very very cooperative, courteous, and friendly. I feel comfortable calling and that's important. And onec I was going to call and test it because I asked them about calling our daughter and they said they didn't have her phone number so they referred me back to the office we went through and somehow we hadn't gotten that information. We had mailed a copy but I had a copy so we just put it in online and it seems like it's working. All of the support people have just been outstanding. I feel comfortable talking to them and they seem glad to be talking to me. Just good all the way around.
3 years ago
Verified Customer
Review Source
Annette Simi Valley, CA
I like everything about it because it actually notices immediately what's going on and I get a response within about ten seconds. I have a heart condition and without Medical Guardian, I probably wouldn't be here making this review. It's with me all the time so I can either push the button if something's happening or if I pass out I know that somebody's coming within minutes to take care of me. I was getting undressed and it slipped off and fell on the floor and I left it there and in less than ten seconds I had a response asking if I was okay, did I fall, mentioned by name, and so it definitely works.
3 years ago
Verified Customer
Review Source
Gerard Crosby, TX
A gentleman who I'm helping to care for has thed device. He's alert, however he's kind of weak and he takes physical therapy, and I have the freedom that I can go out by myself and feel assured that if he should need help that he could push the button and I will be called and I can return home within a few minutes. I'll tell you the first time we used it, he used it. It was I think very very early in the morning and his bedroom is in the back of the house and he got up and was in the bathroom and he slipped and he was calling me, my bedroom is in the front of the house I didn't hear the call so he used his device push the button and he alerted the people to call to call me which they did unfortunately I had my phone turned off even though it was by my side, I felt stupid. And then but I was awakened by the EMS people who came to the house and they were knocking on the door and then I realized that he did need help, I wasn't aware of it at first but the EMS people came in and and we got two of the individual and got him up and they checked him out physically and ask me questions medically and he was fine he was very alert it's just that he could not get himself up.
3 years ago
