Medical Guardian Reviews
7.9
Overall Score
Verified Customer
Review Source
Anonymous Seminole, FL
I would definitely recommend it. We saw good user reviews when we did research on medical alert companies, and they are very responsive, caring, and prompt. We had a device that stopped working and the next day they had sent a new replacement device. We appreciate all the help that we have received so far, and we've felt very confident using it, and being able to go places, and have my husband still be as independent as possible, but be safer. He once had a fall and he wasn't able to get up because he was very weak from an infection and pneumonia. We had fall detection on our Medical Guardian, so the paramedics came right away and took him to the veterans administration hospital where he was treated. Now he's doing much better, so we consider it a really good investment in safety. I feel like it's really saved my husband's life already just in the short time we had it.
7 years ago
Verified Customer
Review Source
Bette Hines Austin, TX
I had done research on several, and I liked what Medical Guardian did. It does give me a sense of security. I live alone, and enjoy being able to know that if I fall and can't get up, there's someone there that will get help. It's simple, just a matter of remembering to take it with you every day, and to charge it frequently. I haven't had to use it for emergencies, but I do test it once a month to make sure it's working. I have set it off twice accidentally, and they were very prompt in answering the call. I was just leaning up against something, and with the buttons facing outward it will cause it to go off. I don't know if there's a way to correct that so it won't accidentally go off.
7 years ago
Verified Customer
Review Source
Barbara Etchells
My mother wears it daily. She's 86 years old and did not want to give up living on her own, but had that fear that if she had a fall no one would be there to help her. So she does wear it everyday, and it's given her that security. She was being over seen by visiting nurses and it was the nurse associated with that program that made the recommendation. She's very pleased with it. She really does like that the necklace portion goes over her head and she doesn't struggle to get it on, and she feels very comfortable. I think that it's good. My mother has had some accidents where she's set it off. They do contact her to make sure that she is okay, but there is a little bit of a time lapse. It's not immediate but they get right back to her.
7 years ago
Verified Customer
Review Source
W.H. 43162
I would have no problem recommending them. The price I think is a manageable amount of money, and there was no contract. It's for my mom, and she is very valuable to me. She has a necklace device. It's good enough, and I like that she can take it in to the shower with her. The one thing is the cord stays wet so if that was a little bit more water resistant, maybe it would be better. There was one time she had to call the emergency squad when she was having heart pain. They've been very pleasant to work with, very helpful. It hasn't been a lot of interaction, but we've been very pleased with what we've had.
7 years ago
Verified Customer
Review Source
Margaret Huwar Baden, PA
After researching, I thought it was the best company for my mom, who is 96 years old. By checking out all the other companies, to me Medical Guardian was the best that was on the market; they were the most sincere to me, and the machine that we purchased really fit her needs. One thing about it, it's very very sensitive. It might be a little bit too sensitive, but it is worth every penny. My mom feels safe with the necklace and the wrist band, so we're totally satisfied. We've had to use it 3 times. Once was a false alarm, and the police and the paramedics were at the house within minutes. Two times we needed it, and same thing: we had the police and the paramedics there instantly, and also Medical Guardian had called to make sure that there was no problem with a false alarm. I'm very satisfied with them. It's been fantastic, and I have no complaints whatsoever;
7 years ago
Verified Customer
Review Source
Freddie Gibson Edmond, OK
My daughter gave it to me as a gift. My button is this on this rope that goes around my neck. When everything was given to me I was told I had to test it at least once a month, so I try and do that. At one point I realized that the thing was not charging so I had to find the number to give them a call. I told them it was not working and they went through the procedure to figure out what was wrong. It was probably my fault since I probably didn't plug the extension cord all the way in. Since then though I have had no problems at all. I've had some falls where I needed them to call my children for me. There have also been a lot of accidental alarms where I've set it off without meaning to. No matter what, every time I call, someone responds. This woman comes on immediately and asks me if I'm ok. If I need help, she will then send me right over to someone that can call my children or an ambulance. It's a comfort to have it and know that, if I fall and can't get up, I can punch the button to get help.
7 years ago
Verified Customer
Review Source
Don Weinell Sr. Shreveport, LA
I got it for my father since it was simple to use, had good cellphone coverage, and the price looked good. The button is easy to use, convenient, very solid, and seems to be well made. He is kinda stubborn about using it, but he does keep it on him most of the time. We've used it once or twice and they've been quick to respond. In one instance he fell and his wife was the one that ended up pushing the button to get him some help. He forgets to test it once a month so occasionally I have to remind him to do it. Everything is there for when he needs it. It's like insurance: It's good to have, even if you don't use it.
7 years ago
Verified Customer
Review Source
Christian Sioux Falls, SD
I had seen them on TV and got the feeling that it was a good idea, so I called and signed up. At one point my wristband fell apart but in 2 days I had a new one. I used it a week ago but it wasn't on purpose. I was sleeping with it on me, the wrist watch thing, and it went off. The ambulance got here and everything but I didn't even know what was going on. My girlfriend has also pushed the button once when I was over there. I was incoherent, but since we were drinking and everything was fine they didn't take me anywhere. I think it's good to have. I don't know when I'm going to fall in the bath tub or something, but I know that if I push the button they'll be there.
7 years ago
Verified Customer
Review Source
Dolores Salva Sterling Heights, MI
I got it for my 91 years old mother after researching about them. They sent everything through the mail and all the information was correct. When we got it tested and set up, they were very prompt at responding and getting me what I needed. They gave us a couple of choices for the buttons and we're actually glad about that. We have both the pendant and the wristband but, since my mother found the pendant hard to sleep with, she's using the wristband. It looks pretty sturdy. We also like that they provided a lock box for the door keys so that no one has to break in to help her. On a typical day she wears the wristband all the time. The only problem we've had is that she doesn't want to actually use the button when she needs it. Months ago, when she fell, she refused to use the wristband button that she was wearing. She waited till I came home to get her up. Still, it's nice to have, and we'll continue to use it.
7 years ago
Verified Customer
Review Source
Greg Sjodin Huntington Beach, CA
Because of my health condition, I could just collapse at any time, so I needed something like this. With it, as long as I can press the button, they can find me and help me out. The button is simple to use. I really haven't had to use it yet, but I accidentally hit it one day without noticing. I was out having a garage sale, moving stuff around, when I pushed it. I didn't have the transmitter with me so I didn't hear them when they came on and tried to talk to me. They ended up sending the paramedics my way. That day, I learned the hard way that it really works and it works well. I've also gotten fast responses when I test it once a month. They're also very professional and courteous. I'm more than satisfied with the product. Though I do wish it was a little cheaper since I'm on a tight budget, but their pricing is still competitive.
7 years ago
Verified Customer
Review Source
Anonymous Sacramento, CA
I'm an old lady and my daughter lives very very far away. She has been very concerned about me living by myself and said that I had to get something that could protect me while I'm at home. So I went and looked at what was available. I saw some advertising and since they sounded reasonable, I went with it. I must admit, I didn't try anyone else because when I got Medical Guardian everything just worked. I have the necklace and I put it around my neck whenever I get home. It's always right there for me and it's easy to push. I don't have to jam my finger too far into it for the alarm to go off. That part of it is very good. I also have the key lock outside my door which is wonderful. If I fall down in my bathroom or some place away from the door, they'll be able to get into my house to help me. My only complaint is that the necklace is a bit tiring to wear. I have been very fortunate in that I haven't had to use it, but I assume that if something happened to me I'd get the help that I need. I feel comfortable having it
7 years ago
Verified Customer
Review Source
Eloise Eberly North Manchester, IN
My daughter was the one that insisted that I get something like this. We started calling around different places and since we liked what they had to offer we went with it. I wear it every day but it doesn't really keep up. I have to recharge it every night if I don't want it to run out during the day. It's kind of a new system for me so sometimes I forget to do that. Still, I'm satisfied with it. I'm hoping I never need to use it but I'm sure they will be there for me when I need them. There were other places and services that were cheaper but with them I can just pay once a year and that's that.There's really nothing I can complain about.
7 years ago
Verified Customer
Review Source
William Eickel Metairie, LA
We got it for someone who is 92 years old. He fell in his backyard and was out there for 10 hours without any help, bleeding to death, so his family decided that to keep him safe, because he's an independent person, he would have something so that if that should ever happen again, he would have some immediate help. It's very valuable, because no money in the world can make up for someone you love not being here. He puts it on when he wakes up in the morning, and does not take it off until he's in bed again. He keeps it beside his bed at night. The device is hooked up to the bed, so if he fell out of the bed he would still have access to help, right away. He can easily access it in case of emergency, and he feel very secure now, being able to be at home in his secure area that he is very familiar with and knowing that he is safe and protected. With the lock box on the outside of the door, they have the means to enter the home to make sure they can get quick access, and that is a very important part of having this system here. They're very trustworthy, because I have encountered other people that have the device and the lock box on the outside, and it's never been opened except by the people that need to come in to the home. I recommend it for every mature adult that's disabled, or unstable, or is in a home by themselves, to make sure that someone can have access to them. I encourage anyone that I come across to get the device, to make sure they're safe and secure, and able to stay in a home and surroundings that they are very familiar with.
7 years ago
Verified Customer
Review Source
Anonymous
This one is quite adequate for me since it works when I'm away from home. I had to adjust the machine since it was a little short and a bit heavy, but considering what it does it's quite good. I haven't had to use it for an emergency, thank goodness for that, but I've set it off by accident and the service that I've received has been fine. When I lean on it and push the button by accident they are very quick to call and notify me about it. They check in on me, make sure that it's not an emergency, and that's that. I feel that they're there for me when I need them and also when I don't. My biggest problem is that sometimes I forget to put it on. I just need to be reminded to bring the thing with me when I leave. Everything else has been smooth though.
7 years ago
Verified Customer
Review Source
Anonymous West Plains, MO
My son got it for me because I almost died. I'm using it right now because I'm alone. I have accidentally bumped mine, and they keep calling back until they get an answer, to make sure I'm okay. They're concerned, they're prompt, they're friendly, they're helpful, and I feel more comfortable when I have to be alone, because right now I can't walk. I broke my shinbone and I can't put weight on it. I'm in a lot of pain so I'm sitting here with that on my neck in case something were to happen, a fire or whatever. I could have somebody break in if I had to. I could ring that bell and I know there would be someone there to help me.
7 years ago
Verified Customer
Review Source
Margaret Williams Waukegan, IL
I looked through a few other companies, and this one offered what seems like a better service. I can pick up and take my main device with me wherever I go. As long as it's charged, it will work anywhere. I have a bracelet that I wear around my wrist and I have a necklace. As long as I am within range of the actual base, I could use those two devices to make calls, so it's convenient technology. I've only had to use them once, and I hope I never have to use them again, but I feel like if I did, they they respond quickly. They are precise, they ask the right questions, and they are calm when they're on the phone. They pay attention to what I'm saying. They didn't make me wait a long time to answer me. They took the call very quickly which is critical for me. I pressed the button to call and it took them maybe three seconds to answer. Once I stated what was wrong and I told him where I was, the emergency people were there in a matter of minutes. Once I hung up the phone, I could already hear the sirens.
7 years ago
Verified Customer
Review Source
Paul Martin Costa Mesa, CA
It covered everything. I was concerned about not just being around my house, and if I travel, but it goes by satellite. I keep the equipment with me when I travel in the car. I haven't had occasion to use it yet, and I hope I don't. I wear it every day in case I fall. They have done everything they said they would do, and if I wasn't satisfied they would refund my money. I'm satisfied with the prices I was quoted. It was a yearly quote, and it's guaranteed not to change, so everything so far is fine. I'm happy that I'm wearing it. They call me occasionally to find out how I'm doing, or why I haven't called, or if I'm okay, instead of me calling them and testing the equipment. So I think they're very excellent on their feedback.
7 years ago
Verified Customer
Review Source
Marymargaret Parker Meridian, ID
I did look at several systems before choosing Medical Guardian. All you have to do is hit it, unless you're using the one you wear in case you fall. I put that on in the morning because that's when most of my MS attacks happen. You don't have to dial anything. When I'm having a relapse and attack I can't dial anything. I need something I can just hit with my hand. They give you a lock box for the outside could put your keys in so that the paramedics could get in without breaking your door. When I have a attack I cannot walk so I can't go to open the door, and I really needed that feature. I think it's money well spent, not only for me, the patient, but also for family members, because they know that pretty much if anything's happening not only will they get a phone call, but it gives them peace of mind. Everybody's easy to deal with, easy to understand, and just wants to be helpful. It is helpful. I was having an MS episode at five o'clock in the morning once. All I had to do was hit my my phone thing, and the woman came on and asked what's happening. I said I need help, and she said help is on the way, and the paramedics came.
7 years ago
Verified Customer
Review Source
Milton Bienenfeld Pacific Palisades, CA
They're an excellent help. I use it only in case something happens, because I'm 90 years old. I researched it and I went to the the ratings which were very good for the company. I saw a lot of positives to the program. It's the only one that I chose, because with the program that it has, I feel very safe if anything should happen. I haven't had the chance to use it, but I have one device in my shower, one by my bed, and the others for my neck and wrist. I have a key to my unit in a lock box so if anything happens to me I can just press the button and somebody's goanna come. They all know where the the lock box is, and with my password for the key that's in there, they can just come in and open the door and take care of me. Whatever is happening, it's a good plan, and I wouldn't want to be without it.
7 years ago
Verified Customer
Review Source
Loretta Vaughan Arlington, TX
I picked because they had more options than just a necklace. They had the bracelet too and a piece with GPS that could work away from home. My mother in law is the one that wears it. She is recovering from heart surgery and lives alone since her husband died. She hasn't had to use it yet, but it gives us peace of mind to know that if she should ever fall or need help, she can reach out to someone. The button was super easy to set up and we can cancel whenever we need to. I think they could improve the signal on the screen since its hard to get signal in some places. For instance, it won't work in my or my sister's house. It's a little pricey too.
7 years ago
Verified Customer
Review Source
G.B. Ann Arbor, MI
I got it for my 99 year old mother. She doesn't have someone with her all the time, so I wanted to make sure that she had the device nearby in case something happens. I did some research on the web and they seemed to be fairly simple and reasonably priced. It has worked very well for us so far. We've used it a couple of times for real and they have been very gracious, even when we push the button by accident. They are very cordial and helpful. I'm glad she has the device when I'm not home. The only thing is that I know from experience that older adults are reluctant to push the button, I just don't know if there's anything anyone can do about that.
7 years ago
Verified Customer
Review Source
Lorna Sysum Roseville, CA
My kids did it. They went in and they looked up all kinds of them on the internet. They checked them all out, the ratings and everything I guess, and they picked it out. I think it's fine, and I would recommend it. I've had no problems with them, but I just don't like using things like that, and I don't wear it all the time that I should. My kids get after me all the time, they tell me to put it on, and I keep it on for a week or 2 at a time, then I take it off and I don't wear it for a while. I should because even though I haven't fallen for almost a year, last year I fell about 8 or 10 times, and I have a bad back and legs.
7 years ago
Verified Customer
Review Source
Nedda Brazwell Pensacola, FL
I just read the reviews and saw that it had the fastest response time. I guess that made me pick Medical Guardian. I'm very pleased with it, and I'm pleased with the response I've got. They seem to be trustworthy as far as I'm concerned. I've had to use it several times because I've fallen, and since I've got problems with my legs, I can't get up. I've had to use it at least 3 or 4 times, it's been wonderful. Every time I called, I've had someone answer right away, and when I told them I've fallen they said they'd get somebody out here, which they did. I wish it weren't quite so heavy, but I can understand why it is. When you fall down a lot, you're willing to pay for safety, so I think you get your money's worth for it.
7 years ago
Verified Customer
Review Source
Joe Knoernschild Wentzville, MO
It had the best price and I think I signed up for it right before my bone marrow transplant. I really like that they had the main device that you could call out on, I really liked the features of the camera. It seemed comparable to others and it offered more of the best options and the most features that came with it. I was able to carry the device around. It was nice to know that it's attached to my belt, and really, it was a good peace of mind that the signal it offered wasn't based on cell towers. I was always at peace knowing that I could call out anytime I needed. It also really helped my wife feel comfortable that if I was to get in to any type of trouble, she could easily get ahold of me. I carried it with me everywhere I went but I never had to use it to call out. They were very helpful with the testing, the station worked really well, the set up was really simple, the device work perfectly the whole time I had it, and it was easy to cancel.
7 years ago
Verified Customer
Review Source
Ethel Dolfi Tiltonsville, OH
I researched it for a while. The advertisement was pretty down to earth, so that's what I decided to go with for my eighty-seven year-old mother. I've been with it for a while and I'm happy with it. She wears it when she goes outside, or even when she's only in bed, so she's got it on almost all 24 hours, and that's about it. We've never had any incident where she had to use it. Every time we tested it or called, somebody was always right there. I've talked other people that had different units and they were always complaining about sound quality and have to hang on and wait and everything, but I have no problem with any of those issues. It's dependable, and I think it's reasonably priced also, compared to others.
7 years ago
Verified Customer
Review Source
Mario Cantu Buda, TX
My parents both carry the individual speaker with them, and they both wear the wrist bracelet or the around-the-neck device every day. We haven't had any equipment issues. They're tough customers, but they've had nothing but great things to say. There's never any issue hearing, or with the buttons'they always work'and we've never had any problems with anything failing. Their customer service is extremely helpful. They're always very responsive and willing to go above and beyond to answer any questions or concerns that we may have. We chose them based on previous experiences, and we recommend them all the time. We recently suggested Medical Guardian to a neighbor, and she jumped right on it as well. The price is right; it's very reasonable, especially for people who are on fixed budgets. You can't put a price safety though, and for my dad, it's been a life saver. I feel like all around they're just a great company.
7 years ago
Verified Customer
Review Source
Pennie And Raymond Regnier Dunedin, FL
It became available to us at the right time, and I like the features that were offered; that we could be away from home nationwide. We're off away from home, and we can take the speaker device in the case they provided us. I usually carry it on the strap of my purse so it's very easy to get to if we would ever need it. I don't take mine off. I take mine through showers and everything so I don't have to worry about whether I have it on or not. My husband takes his watch and his device off at night along with other jewelry. If we even touch our buttons, there's someone on the speaker that answers the calls very quickly.
7 years ago
Verified Customer
Review Source
Dorothy Schulte Needville, TX
After doing research and doing comparisons of the product versus other products, that's how I determined which one is best. I'm satisfied with the cost since I did the initial comparison. I would highly recommend them. It is being used everyday with the wristband watch thing. It's comfortable and you really don't notice that it's there. From day one of getting the device, we had no issues with anything. If you called up for support, or to change the address, or anything, it was done immediately; a friendly service. Everything we have asked them and called them about, they have done, so we are satisfied with the product.
7 years ago
Verified Customer
Review Source
P. B. San Antonio, TX
I liked the range of service that it provides and the ease of use. There's no messing around, it's full range, and I've got a problem with falling, so the falling alert feature is very much needed. I put it on and wear it all day. If I forget to put it on, my wife reminds me very quickly. The device itself is very compact, it's easy to use once you get it set up, which isn't difficult. The response, in my experience from testing it, has been instantaneous. There's just no lag, never an outage or anything like that, so I'm very much assured by it. Fortunately, I haven't had to use it as yet except for testing, but the fact that it's there makes me feel a lot better.
7 years ago
Verified Customer
Review Source
Pascal S Hermitage, TN
At night I wear the necklace around my neck, and when I'm at work I wear the unit on my belt. So far I've been lucky. I have never had to use it, but it gives me a peace of mind. I do a test call every month. I push the button and it always goes right through. Somebody is always there, and very helpful. Every time I call, they've always answered my questions to my satisfaction, and it's very quick service. I thought I lost it one time and they were goanna send me a new unit, but it was down inside a chair. I first saw an ad for it in AARP magazine, and I already have suggested it to people I know, because I've always had good quality service. When I first started I was paying it yearly, but now that I'm on a much more serious budget, they set it up for me to pay it monthly.
7 years ago
Verified Customer
Review Source
Walter And Toni Graham Tucson, AZ
I read their reviews, and they got excellent reviews. When I bought it for my parents, I thought I got a good deal, but they sent it back, because my dad is a faller and I needed something for outside the house, like if he was in a store or something, not just inside the house. It was wonderful in the house, but he fell outside, and it didn't go off, because it wasn't for the outside. That was my mistake; I didn't get the one that was more mobile. Once they move into their new house, I'm goanna get the new one, where if they are out and something happens, I get notified right away. I do like the service I got, though, and they like the unit, too. They haven't had to use it except to test the unit, and I got an immediate response from them that there was activity. I like that it was immediate. I think it was a good value. I liked the gentleman I spoke with, and I liked how they helped my parents.
7 years ago
Verified Customer
Review Source
Marie Kriser Silver Springs, FL
I was living alone, and everybody would tell me that I need something in case of a problem; somebody I can contact, and I decided that they were right. I needed something to make me feel safer. I do feel safer having that, and knowing I can get in touch with somebody if something happens to me. I have had no problem with what I got. I test it every month, and they come back on and tell me everything is alright. I haven't had any problems contacting them. I feel safer with it, and so I have recommended them already. People ask me about it; they see that I wear it on my arm and they ask me what it is.
7 years ago
Verified Customer
Review Source
I. L. Shepherdsville, KY
I had heard about Medical Guardian in the past, and I have never really heard anything negative about them, so I thought that it might be a good way to go. I've had positive results with them. So far it seems reliable. I test it once a month, and every time I've done so, it doesn't take very long to get a response. I tell them it's a test, and they always ask me for my name and if I'm sure there's nothing wrong. They're very prompt when they answer, so I figure if I have to use it in a real emergency, hopefully they'll be just as prompt as when I'm testing. The device is okay, but I'm not that wild about that rubbery-type bracelet thing that I wear. I just don't like what it's made of, but it's supposed to be able to be worn in the shower, so I guess it has to be made that way.
7 years ago
Verified Customer
Review Source
K. R. China Springs, TX
We got Medical Guardian based on having the quickest response, and having the outside button to put up, plus an extra key. It doesn't seem like we've had any kind of issues with the equipment. 2 months back, my mother was trying to get our mower started, and she pushed the button by accident. We had an ambulance there before we knew what was going on, so that was a pretty fast response time. They tried to call me and I was busy, so they got my husband's number, and then we start to get hold of each other. I've just been really pleased with the service that we've gotten. Every time I've ever called for anything, or do the testing, everything's worked out real well.
7 years ago
Verified Customer
Review Source
Helen Marquardt Fort Wayne, IN
I didn't know anything about it, and I Googled it. They said that Medical Guardian was the best one, so that's why I got it for my mother. She has dementia. She said she would use it, but it was never used. We had to put her in an assisted living home, and they have their own buttons, so I'm goanna return it. I was really happy with it and its value, but we couldn't get her to use it. It would have been great if she had... Maybe if she would've used it, we wouldn't have had to put her in a home so fast. The people who've I talked to on the phone have been really, really good, and so was the device itself. We've shown it to a lot of other people that my mother knows. We would recommend it.
7 years ago
Verified Customer
Review Source
Joseph Ft. Pierce, FL
It had everything I was looking for. From the beginning, I was able to get a hold of somebody, and they answered all my questions. It's kind of expensive, but I would continue signing up with them for next year. It's for my parents, and they needed to use it one time when my mother fell. My dad had to press the emergency button for the paramedics. He has this speech impediment, so the service allows the responders to know their names. The paramedics arrived and my dad didn't have to do a lot of explaining or speaking. It's convenient. There was a big emergency button near the phone for my parents, so it works. It's just good security for my parents and for me.
7 years ago
Verified Customer
Review Source
Dolores Selbyville, DE
After my husband passed away, my daughter in law went and looked for a medical alert for me. She is a nurse so she checked with her clients who are mostly senior citizens and they suggested Medical Guardian. I have it on me all the time but I do forget to take the other bit with me when I go out. I need a reminder for that. I have two care givers, one of them comes on Tuesdays and the other on Thursdays, and one of them helped me set up the device. We still need to test it like they told us to do once a month, but I feel safe with it. Not only is it helpful in case of a medical emergency but also if there's an intruder or that kind of thing.
7 years ago
Verified Customer
Review Source
Bela Bartha Milwaukee, WI
It's working for me, and I have absolutely no problem. It's very convenient to use and wear. We tried it out several times to make sure that it's working, and I got a response. A few days ago, I accidentally pushed the button, and I didn't realize it. Apparently the sound of the unit was set very low, so I called and they increased the volume, and it's made a huge difference, but I got the help right away. I had originally looked at several options on the internet, and I thought this would be the best fit for me. I am completely satisfied. They did everything that I originally looked for, and I only have good things to say.
7 years ago
Verified Customer
Review Source
John P
I liked it and got it because I could go places with it, and I wouldn't have to just stay in the area that's provided for me. I could actually take off and go someplace and still feel comfortable about being safe. I think it's one of the greatest things I've had. I have not used it, but I have it with me at all times, and I would not go any place without it. I feel comfortable with it, and comfortable it will work. I would suggest it to somebody that I knew would need it in case of falling. You have to be safe. Anything could happen at anytime, and you can't judge that nothing's goanna happen when you're going out today. Your life is too important!
7 years ago
Verified Customer
Review Source
Perry Carbonara Beverly Hills, FL
The salesman was very very helpful and convincing. Just the way the unit works helped me decide on it. When I'm out and I've got to carry it on me, it's not a heavy unit; it's real light, it's very small. You can put it on your belt clip or in your pocket. You don't even have to wear the neck piece when you have them; you just hit the unit you have in your pocket. The price was very, very good; very affordable even with the warranties. Their response when I tested always seems to be perfect. Every time I've had to call them and talk to them about anything they were very professional and very polite and concerned about my concerns. One time I had a breathing problem in my home, and I hit that button, and they kind of talked me through it, and they worked very well. I don't have any reason not to trust them.
7 years ago
Verified Customer
Review Source
Helen Simpson San Antonio, TX
I selected this for my mom. It was convenient, looked like it's easy to set up, and also had good reviews. It's easy, it's on your wrist, and she didn't take it off her wrist; she wore it like a watch. My mom had that wrist bracelet and 3 other devices around her home. She fell, and it worked very well. The fire department came and got her key out of her lock box, and then they were able to call the EMS, and they took her to the hospital. I think it was excellent service. When I contacted them about how to return it, they were very helpful, but they were very responsive when that incident happened. I would recommend it. I think everybody who has a parent living in their home alone, or an elderly person who's subject to fall, or anything, they should have that. Even if they're not really subject to fall, you never know when accidents could happen.
7 years ago
Verified Customer
Review Source
Alvina Steinberg Bovey, MN
I got it based on the price, but I would still like it to be a little lower-priced. I think it's a very good company. The people in customer support were very quick and polite. The device works, and I like how it works, but I've only used it accidentally. One time it went off I was lifting it off the dresser, and it hit something, which automatically set it off. Another time I was trying to get a dog leash out between the seats in my car, and I forgot I had it on. That is the biggest thing: I forget I'm wearing it! It got pinched and it turned the device on, and all of a sudden the EMT's were coming down my driveway. I didn't know it had turned on because I was outside and didn't hear the phone ring when they called me.
7 years ago
Verified Customer
Review Source
Dolores Sprague
My children got it for me. I wear it every day and night. It's very efficient; I just pushed a button when I felt very ill, and before I know it, they were here. They were exceptionally kind and very thoughtful. They were very patient, I must say. I am 90, and they treated me like I was 80. My children didn't get here yet, and they asked me questions without hesitating, and I thought that was exceptional. I've met them a couple of times now and both times they have been mannerly and very thoughtful. They gave me a chance to make up my mind if I wanted to go to the hospital or they would come back, which I thought was exceptional. I was feeling better once they got here, but I thought I would have to go to the hospital anyway, but they said no, I didn't have to. I think its very good. there's nothing negative about it.
7 years ago
Verified Customer
Review Source
Horace English Port Arthur, TX
I picked this one because it had good reviews, it sounded really good, the price was reasonable, and you weren't tied into a contract that you couldn't get out of for months and months. With the one I had before, you were kind of locked in. If you decide you don't need this one, or it's not working out, you can turn it off and cancel it. It's my dad's and I set it up for him, and we've been totally happy with it. It works exactly like they say it will. It works quickly, they ask if you need any help, they send someone out, they call the people on the contact list, so it works perfectly. He's had to use his device several times, and it's always worked out really well. It's pretty easy to use; my dad's 91, and he gets confused easily, but they keep talking to you. If he doesn't answer the questions quite right, they'll keep asking questions until he understands, and I think that's really good. The last time he had to use it, he had passed out. He wasn't by himself, his caretaker was with him, and she pressed the button for him. It takes about a minute. It seems like a long time when you're waiting but it's not really long when they respond and can talk to you. When you tell them that you need something, they're there so quickly. Any time I had to call customer support, they were very good and efficient, but sometimes the wait time to get to them is a bit long.
7 years ago
Verified Customer
Review Source
Norman Vance Coldwater, MI
I had checked with other alert services, and I decided that this service was the most complete and responsible for what I needed. I'm 82 years old and I just need some protection. I've had great contact with the company. They've answered all the questions that I've ever had, and I just respect the people I talked with and I have grown to respect the company. I'm totally satisfied with it. I think the cost of the units are very, very reasonable for the protection that they gave a person. It's very easy to use, all I do is call them once in a while to make sure it's activated and I call in the test alert. The operator is always very clear and it proves that to me that the service is working properly and well. Fortunately, I have not had to use it yet, but I carry the necklace and the wristband all the time. I know that I feel safer now, because I have the capability hanging around my neck to call an emergency response team if it were necessary.
7 years ago
Verified Customer
Review Source
Mary Faulkner Towson, MD
I got it due to a combination of cost and the ability to not sign a full-year contract. It consistently works and it seems like good quality. The device is for my mom. She had fallen in the bathroom and broken her femur. She used it because she could not get to the phone. They got the authorities over there, and were able to get her to the hospital. They then alerted me, so it was nice to have that kind of reliability and consistency where I know what's going to happen if she presses the button. They've always been able to answer my questions, and they've always been available when I needed to discuss something with somebody.
7 years ago
Verified Customer
Review Source
Lucile Mitchell Parkersburg, WV
It was the best value for the money. If any of my friends needed to have some one of these services, I definitely would give them heads up for this particular company. They are very good. I purchased it for my mother, and she has been using it for now for three months. So far they have lived up to their advertising of what they do, and we expect our service to continue as such. We have not had any emergency situations such as a fall, but they've been very proactive at handling any situation. She's had no problems with it. In fact, they were very cordial whenever she had a problem getting the thing to connect up with their system. The customer service that they had was outstanding. They stayed working with my mother, who is not technically minded, to get her necklace working properly until everything worked just the way it's supposed to. It's compact enough that it's easily transportable, and it's also good that it's attractive enough not to look ugly against whatever she's wearing.
7 years ago
Verified Customer
Review Source
Kathy Talbott Arkansas City, KS
I did research and I found that it was the best value for what I wanted. It's easy to use, it's light weight, it's water resistant, and I wear in the shower every day and haven't had a problem with it. It's handy. The customer support is courteous. It didn't take very long for the phone call to go through. It was clear, and it was easy to understand. I've used the device twice. I have Parkinson's disease. I was standing and I couldn't get seated because I couldn't move anywhere, so I pushed the button and they came and helped me find the seat. Another time I was having some severe all over pain, and I pushed the button to get help from an ambulance. I think the wristband one was too heavy; I'm a very small woman. It's heavy and it's plastic and it's hot, so I had my girls cut it off and put on a ribbon. I wish that they would buy something other than the plastic wristband. I mean, I made it work, but it sometimes fails because it's just velcro.
7 years ago
Verified Customer
Review Source
John Cahill Binghamton, NY
My kids decided that I would have one. So I said fine, found it online, and called and ordered it. They've been excellent, and I'm very happy with it. One time I was in the hospital up in Syracuse, and I just came out of the operating room and I had given the device to my daughter because I forgot to leave it at home. She left it in her purse, which she put on a chair or something, and somehow it hit it just right, and the thing was ringing there. I guess we didn't hear it immediately at the time. My son in Italy got called, my daughter in Atlanta got called, and they were calling here. My daughter was out back and the police were at the front door, and the ambulance was on the way, but she told them, no, I was in Syracuse, New York being operated on! They responded very, very well. It was an accident, but they covered everything. It's very efficient, and you know, you can't ask for anything better.
7 years ago
Verified Customer
Review Source
Robert Mace Lansing, IL
I checked a lot of different companies' ratings, and what people had written about them. AARP and everything else had them as number one, so I went with them. It's a little bit expensive, but it's convenient to use, and it seems to be very well made, so I'm happy. When I first got it, I was supposed to have gotten a watch setup instead of the the necklace part, and I gave them a call. They straightened it out in a heartbeat and sent it out; I had it in two days! I've never had to use it, fortunately, but when I do call for my checks to make sure the system is working, they are very prompt as far as answering. Other than that, it's a nice feature to have when you get a little older and your health's not that good. I already have recommended it to others.
7 years ago
