Medical Care Alert

• Contract
• Warranty
• Medical Care Alert Cost
• Monitoring Features and Awards
• Customer Service
• Safe, User-Friendly Equipment
• Variety of Medical Alert Plans
• Medical Care Alert Reviews

Contract

Medical Care Alert offers members a choice of three subscription service plans: annual, semiannual, and quarterly. There are no long-term contracts. If at any point members would like to cancel their services, they can do so without charge. And if you cancel within the first 14 days, you get a full refund.

Warranty

Medical Care Alert systems are backed by a lifetime warranty but have some limitations if you want to return the equipment. More information is featured in The Bad section.

Medical Care Alert Cost

Medical Care Alert's pricing is on par with other medical alert companies, ranging from $27.45 - $36.62 per month. The company doesn't charge an equipment fee or activation fee, and no long-term contracts are required. You can choose between semiannual, annual, or quarterly payment options. However, the monthly cost doesn't include additional add-ons, such as automatic fall detection (additional $10 per month).

Monitoring Features and Awards

Medical Care Alert centers are all based in the United States, monitoring you 24/7/365. The company also offers free spouse monitoring. In an emergency, the monitoring center will call people on your provided contact list and send free SMS text messages to cell phones. Medical Care Alert's monitoring center was awarded the CSAA 2016 Monitoring Center of the Year Award.

Customer Service

Medical Care Alert's EMT-certified Life Safety agents are ready and available to assist members 24 hours a day, 7 days a week and 365 days a year, including holidays. Whether you have questions about ordering equipment or if you are experiencing difficulty operating the in-home medical system, their Emergency Response System is there to help by phone or email.

Safe, User-Friendly Equipment

Medical Care Alert's push-button wristwatch and necklace devices are aesthetically designed for comfort and attractiveness. The functions are designed for easy and simple use by just pressing a button, instantly connecting seniors with the company's Emergency Response System. The alert button is waterproof up to three meters deep and is easily pushed with arthritic hands. Medical Care Alert's call buttons are offered in three styles: pendant, wrist, or clip-on. The pendant has a break-away clasp to prevent choking while you are sleeping.

Each medical alert device from Medical Care Alert serves different features. The Home system is the basic in-home medical alert system with a remote emergency alert button and base unit. The Home & Yard unit has an extended range that can be reached from around your entire property. And the Home & Away system features built-in GPS capabilities and two-way communication voice functionality so you can take it anywhere and be connected. You can find more information about Medical Care Alert packages in the following section. 

Variety of Medical Alert Plans

Medical Care Alert has various medical alert system plans that have customizable options and include a price-lock guarantee. You can opt for semi-annual, annual, or quarterly payment plans on each package, and all plans include no equipment fees, activation fees, or long-term contracts.

Home Medical Alert System ($27.45 per month)

• Water-resistant medical alert pendant
• Sensitive whole-house two-way speakerphone
• Optional automatic fall detection pendant
• Plugs into landline phone jack or modem 
• Optional cellular system
• 1,000-foot range from base unit

Home-3G Wireless Medical Alert System ($32.04 per month)

• Water-resistant medical alert pendant
• No phone line required
• At&T cellular service
• Optional automatic fall detection pendant
• 1,000-foot range from base unit

Home & Yard Medical Alert System ($32.04 per month)

• Water-resistant medical alert pendant with a 600-foot range from base unit
• Two-way communication voice pendant
• Connected to phone line

Home & Away Elite GPS Medical Alert System ($36.62 per month)

• Water-resistant medical alert pendant
• AT&T cellular connection and GPS location services
• Optional fall detection pendant
• Bedtime Buddy emergency button available
• Battery life up to 36 hours

Home & Away Primo Mobile Medical Alert System ($36.62 per month)

• Water-resistant medical alert pendant
• Three times triple location services (GPS, WiFi, and Cellular)
• Four-day battery life per charge
• AT&T wireless cellular connection
• "Track & Find" locate device online

Home & Away Ultra Mobile Medical Alert System ($36.62 per month)

• Water-resistant medical alert pendant
• Three times triple location services (GPS, WiFi, and Cellular)
• Three-day battery life per charge
• AT&T 4G LTE wireless cellular
• Free "Care4Mom" smartphone app (iOS and Android) that shows medical alert device location and status

Automatic Fall Detection ($10 per month on any Home, Home-3G and Home & Away Medical Alert System Plan)

• Water-resistant medical alert pendant
• AutoFALL fall detection button

Medical Care Alert Reviews

The majority of Medical Care Alert reviews are positive, noting exceptional customer service, quality equipment, and quick response times. Customer approval is an important sign that a company is trustworthy and reliable. 

• Warranty Limitations

Warranty Limitations

Medical Care Alert expects customers wanting to return the medical alert systems to do a live trial run of the systems to test it. This includes hooking the system up and testing it with their Emergency Response Center. In the case that you decide to return the system and equipment without testing it to see if it works, you will be charged a $50 fee.