Name: Medical Alert
Rating: 4.3

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Verified Customer

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Estelle North Miami Beach, FL

My experience with them has been good so far, although I do have to say the device is too sensitive. I haven't had a problem with them in the 5 years I've had it so far.

8 years ago

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Bill

We got this service for my parents… while it has been good and offered some peace of mind to my brother and I, my father had fallen twice while wearing the device and it has not picked up the fall. They are paying EXTRA for fall protection. This seems like an issue that we shouldn’t still be concerned about. It is why I have given a 3/5 score at this time.

10 months ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Feb. 5th, 2025

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Edna Louise

My Mother seems to be very satisfied with this system and has used it once. I like that if she loses power in her rural home that she can still have access to someone should she need help. Wh y I did not give a5 star review is because after paying for a full year service starting April 2024, someone called my Mother at her home to lock in her price for just $15.00 , which I was told her annual price is locked in for two years. We have cancelled the extra fee. We will revisit this again if the price goes up in two years, but my Mom did not understand nor even remembered doing this.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Karen

It is too easy to set off. Sleeping I will roll over and set off the siren and Emergency and sleep right through it. The person comes on and asks if I need help, thankful having someone pleasant to say no too. My grown children are happy that I have this since I live alone now.

2 years ago Edited January 10, 2024

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Verified Customer

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Bunnie Farris Greensboro, AL

Medical Alert has been my life saver a number of times since 2011. When I had a broken bone, fell and had a cut above my eye, lots of blood and on the floor. I punched my alert button and the paramedics arrived within minutes. They also call family to notify them. If you live alone as I do it’s a must for a small charge.

2 years ago

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Cynthia Toms River, NJ

Overall I am glad I have the Medical Alert systyem although I haven't fortunately had an emergency. The salesman spent a lot of time with me and was very hepful. However I am very dissatisfied with some of the companies methods. Please do not send any products in the mail that I have not requested and bill me. The more sensitive fall detector was sent with no explanation, or mention of price. I thought I was to exchange it for the one I had. Also I was billed for price lock that I had not requested This had resulted in numerous calls re bill which I still have not received all due credits , and returning device and calling back to see it if was recieved. I am 90 and don't need all this extra frustration. Also machine went off accidentally (new device and ambulance was cancelled just in time.) Also had trouble with agent helping me on phone. After finally speaking to Scott in billing today I think my next bill will show correct credits. Hope so. Scott was very helpful. Cynthia Kowalczyk

2 years ago

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Kimberly Derum White Lake, MI

I like this service for my Mom and it works well. The billing and service department have had lots of issues in the past but I think things are settling down. My Mom has the same name as another customer but they live in different states and we've had issue with that. We switched who pays for this service from my Aunt to my Mother and it was not easy to do this. However with these things said, the devices work well, and the regular service is good. We are impressed with the new 'fall' detection button that arrived last week.

2 years ago

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Patricia

It's convenient to have someone covering you in case something should happen. I live by myself and sometimes my body doesn't do what my mind is telling it. Thats what happens when you get to be a senior citizen. Medical Alert is there for me when I need them which is very comforting.

2 years ago

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Natalie

I recently purchased Medical Alert for my mother. The available app and initial set up is extremely user friendly. The cost is a bit higher than similar companies but we quickly realized that the rate includes services that are typically add-ons for others.

2 years ago

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Bonny Millard El Dorado, KS

On 6-4-21 Medical Alert took $134.84 out of my acct. for 3 months service. I returned necklace sent it back and received a bracelet instead. They billed me another$104.85 in July 27th. I called-they corrected the problem in August 3rd. In September on or about September 6th they billed me $119.85 I guessed for another 3 months service. But September 13th Medical Alert took another $104.85 from my account? I am furious because I am on Social Security? I cannot afford for them to deduct unknown charges from my account. Further my bank charged me for a transaction requiry? Tommorrow I will call them. I expect for them to correct my account immediately. I am trying to give them my business, but if they continue, I will alert the Better Business Bureau; ABC news; NBC news;CBS news (they have investigative journalists); KBI; Attorney General of Kansas, etc… Bonny😣

4 years ago

Reply from Medical Alert

Thanks so much for your feedback.

Please escalate these issues to Customer resolutions team who will sort this for you:
CustomerResolutions@medicalalert.com.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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CoasterRider Show Low, AZ

We have this service for our mom. She feels protected and we feel secure when we aren't able to be with her that she has help available at her fingertips. She is able to push the button on her necklace and the local EMTs come to her aid.

4 years ago Edited September 14, 2021

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Janet Kline Lutherville, MD

My neighbor has this and when she pushed her button for help this morning, she asked if they could call me. When I got the call, it came through as an unidentified caller. For some reason, I did answer. Normally, I do not answer these types of calls. I did go over and we resolve the situation. But, when I called back, no one in the company was even vaguely interested in the fact that I thought that they are not identification should come through as an emergency situation. They rather kissed me off on a subject that I think is rather important. No one in the company that I talk to would even give me the name of someone that might be able to react to my suggestion.

6 years ago

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Donna Schiro Merryville, LA

I already have a medical alert system from you all I was recently inquiring about your system for a friend of mine here whom has already had several falls I am fortunate I haven't had to use my medical alert system yet but am glad I have it in case I ever need it

7 years ago

Reply from Medical Alert

Hi Donna,
Thank you for recommending us to your friend and thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Rita Tourigny Sarasota, FL

So far, the alarm was activated 3 times....don’t know how until Rita Tourigny heard the alarm box screaming at her! Your company says, wear the wrist band at night. We will try this. I really don’t like the big unit where one can not turn the volume down.....or have the reset button on top so if the unit needs to be reset...it is easily assessable. So far we are not too happy. Your responders are great tho. Send a survey later....we will see what happens.

7 years ago

Reply from Medical Alert

Hi Rita,

Thanks so much for your feedback. Please call again if you need help figuring out the best way to wear your device so that it doesn't accidentally go off.. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Paul Cathcart Westminster, SC

I got an immediate response after I submitted my info online. Jorge was well versed and very pleasant and easy to work with. He provided all the info necessary for me to make a decision to go ahead and get this device for my mother. The only problem I had was there was about 3 more people contacted me after Jorge. Finially I asked them to stop calling me because I was already working with Jorge. So they quit. Otherwise very pleased.

7 years ago

Reply from Medical Alert

Hi Paul,

Sorry about all the calls. Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Patricia A. or Patti Goodwin Daytona Beach, FL

Having had AND used two other alert systems: I am finding ConnectAmerica /Medical Alert to be an efficient and easy to use device: on each of the occasions, I've used it, the response has been imely; I recommend the system!!! BE SAFE!! :>)

7 years ago

Reply from Medical Alert

Hi Patricia, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Gary L Porterfield Corpus Christi, TX

My experience is very limited at this point. All devices were delivered on time and set up was not difficult. The instructions were clear and we did not have to call support for help. Testing the system went without a hitch. Fortunately we have not had to activate the system, but our experience thus far has been very positive.

7 years ago

Reply from Medical Alert

Hi Gary,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Donna Kolacki Darien, IL

Customer Service is very helpful. The response to the Medical Alert alarm is quick and efficient. If the alarm is activated accidentally, the member of the team responding is always happy to hear that my mother is fine and doesn't need medical attention. I researched and compared a variety of systems and chose Medical Alert for my mother. I'm glad I did. I do wish the website was more informative.

7 years ago

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Judy Marshall Westerville, OH

Thank God, I’ve only had “false alarms”over the past 6 years. The responders have always been professional and reassuring even when pendant accidentally pressed or dropped. Thank you. Contacts regarding billing have also been positive. New “weighted” is a little “sensitive”, but provides add’l reassurance.

7 years ago Edited September 14, 2021

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michael Hennessey Camano Island, WA

We have had for 2 years and the service has always been good. But on May 30 th pushed button and 20 minutes later they tell us they could not get 911! The good part is they followed up with investigation into what went wrong and have kept us in the loop. We know 911 was down in our area and they said by next week they will have an answer why it was down. To me that is awesome service. Anyone can give good service when no problems arise. The test is handling a problem.

8 years ago

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Karen Pulicky Detroit, MI

I bought this product for my mother, and I have to say that we have had a great experience with the product and my mother has enjoyed it as well. The customer service was really great, they were very helpful and made sure that everything was taken care of. I feel good knowing that my mom is safe and Connect America is there to help if my mom is in trouble. I would recommend using Connect America for a loved one that you want to be safe and secure.

8 years ago

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Eileen Mardis Goodman, MO

They are there when you need them In fact they are there all the time. Our electricity went out one day due to a storm and they called my Daughter to make sure I was alright and to tell me to give them a call as soon as the electric was back on so they could reset my machine.

8 years ago

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Jayme R.Sullivan Lancaster, PA

The items I've checked are the ones I've experienced.I feel safe when I have it on in the shower and I make sure I have it on when I'm by myself.I've given your name and the info to a neighbor of mine.I am very pleased with the service.Thanx,Jayme R,Sullivan

9 years ago

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Verified Customer

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Margaret

Very sensitive..easy to use.disquite voice

4 months ago

Reply from Medical Alert

Margaret, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jul. 22nd, 2025

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Verified Customer

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Faye

Easy to use, very handy. Glad I have it to stay safe

4 months ago

Reply from Medical Alert

Thank you so much for your kind words, Faye! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jul. 16th, 2025

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Verified Customer

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Sue

Enjoy the peace of knowing that if I fall I will get help.

4 months ago

Reply from Medical Alert

Thank you for your kind words, Sue! Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Jul. 16th, 2025

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Verified Customer

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Barbara

Peace of mind if I have an emergency need

5 months ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 3rd, 2025

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Verified Customer

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Kathy

Call answered very quickly and ambulance arrived asap.

5 months ago

Reply from Medical Alert

Thank you so much for your kind words, Kathy! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jun. 19th, 2025

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Irene

I haven't needed to use it in a emergency but feel safe knowing it is there when needed.

3 months ago

Reply from Medical Alert

Thank you, Irene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 14th, 2025

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Verified Customer

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Sharion

The people are nice ,and they answer any questions that I may have

6 months ago

Reply from Medical Alert

Thank you Sharion! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 12th, 2025

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Verified Customer

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Carmon

Have not had to use them at this point but to me it Security

7 months ago

Reply from Medical Alert

Carmon, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 25th, 2025

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Verified Customer

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Floyd

I dislike that every time they get my father on the phone, they try to get him to buy more equipment or services.

8 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Mar. 19th, 2025

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Suzanne

I have more peace of mind knowing that my parents can get help when they need it.

9 months ago

Reply from Medical Alert

Thank you for your feedback, Suzanne! We’re thrilled to hear that your experience with us has been positive. Your parent's safety and your peace of mind are our top priorities, and we're glad that we could be there for them when they needed us.

Feb. 20th, 2025

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Angela

If ai could give it no stars I would! Their sales people call vulnerable, elderly, individuals and sell scam services and charge their credit card. Stay away from this company. They are predatory!

9 months ago

Reply from Medical Alert

We’re sorry to hear that your experience didn’t meet your expectations, Angela. We take your concerns seriously and would like to resolve any issues as quickly as possible. Please contact our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can look into your concerns and work toward a solution.

Feb. 11th, 2025

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Judy

When my alert hit the laundry machine, they alert comes on to see if I am ok or need help.

9 months ago

Reply from Medical Alert

Thank you so much for your kind words, Judy! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 7th, 2025

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Verified Customer

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Barbara Morrison

Their reminders to test is helpful. It's easy to forget to do the monthly testing.

11 months ago

Reply from Medical Alert

Thanks so much for your feedback, Barbara! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Jan. 14th, 2025

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Verified Customer

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Janet

I like the Fall notification. That is the reason I changed to Medical Alert from what I had.

11 months ago

Reply from Medical Alert

Thank you so much for your kind words, Janet! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jan. 14th, 2025

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Verified Customer

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Joan Bassett

my Medical Alert pendant. It’s really good at going off when I bump it. When I’ve dropped it or I fell once it didn’t go off.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 16th, 2024

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Verified Customer

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Victor

Once we got the bugs worked out it is working just fine I would recommend it to anyone who needs one

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Victor! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2024

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Verified Customer

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Pat

If I'm in the shower and accidentally push the button on the pendant I may not be able to get to the mobile device right away.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Pat! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2024

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Verified Customer

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Richard

I completed a review explaining what the problem was and that I wanted to return the equipment and get a refund The fall function only works when being worn. When I wore it different angles and lengths the cord ended up rubbing into my leaving an open wound.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Eleanor

It gives me comfort when my mother is home alone, I don’t have to worry if she has help if something happens.

1 year ago

Reply from Medical Alert

Thank you, Eleanor! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Edward

Every time I am spoken to the button around my neck they have been very knowledgeable and professional.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Wayne

Medical Alert was good for my brother, however he has been in a Rehab facility since July 3, 2024, and has not had use of it.

1 year ago

Reply from Medical Alert

Thank you, Wayne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Alden

Service is not the best The follow-up call within an hour didn't happen Had to call again the next day with the same problem before it was addressed The battery failed on my sensor in less than 6 months

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Helen

Easy to use. Alarm is easily heard through the house. Fast response and understanding when it’s a false alarm.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 18th, 2024

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Verified Customer

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Amaka

I really the peace of mind to know that help will arrive if I need it. I just get scared that I might accidentally push the button in my sleep.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 18th, 2024

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Verified Customer

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Barry Wichita, KS

They were there when we needed them. The only problem was they didn't have transport. They had to call for an ambulance.

1 year ago

Reply from Medical Alert

Thank you, Barry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Richard Hudsonville, MI

Good device for purposes. Lot of false alarms from dropping, etc, but easy to cancel. Good to have it more rather than less sensitive.

1 year ago

Reply from Medical Alert

Thank you, Richard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Josephine Clinton Township, MI

I feel so much more having Medic Alert in the house. I know if I need help I can press the button and get help!

1 year ago

Reply from Medical Alert

Thank you, Josephine! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

Medical Alert Reviews