Name: Medical Alert
Rating: 3.9

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Verified Customer

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Carole

The thing that I liked about it you can count on somebody coming when I fall

5 months ago

Reply from Medical Alert

Thank you for being part of our family Carole! We are glad that you feel safe with our service and appreciate this kind review. Please be well, safe, and take care.

Dec. 15th, 2025

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Verified Customer

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Ralph

Our daughter in law was the one who chose this medical alert. It does work.

5 months ago

Reply from Medical Alert

Thank you for your feedback Ralph! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 12th, 2025

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Verified Customer

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Frances

Recommended by other users. I don't see why I need 40 characters.

5 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Susan

confidence that we will be protected and helped when we need it

5 months ago

Reply from Medical Alert

Susan, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 11th, 2025

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Verified Customer

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Verna

My daughter-in-law is a nurse and she recommended this for me.

5 months ago

Reply from Medical Alert

Verna, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Toni

I don't like you guys dispatching EMS if my battery is low and I don't answer the phone. Don't like short battery life

5 months ago

Reply from Medical Alert

Toni, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 . Our representatives will be happy to assist.

Dec. 11th, 2025

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Kristy Schaff

Terrible company. No customer service. We waited over 2 months to get a refund. My sister literally took the day off work multiple times to wait hours on hold to talk with someone. This company makes their money by charging a year at a time with no way to get money back in a convenient or transparent manner.

3 months ago Edited February 18, 2026

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 24th, 2026

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Eva Gallagher

Terrible service! I have been trying to cancel my mom's account for over a month after she moved to assisted living and they have not allowed me to do so. After being on hold for hours, I am told I need to come back despite receiving continued billing. The service was find when I needed it but canceling it has been a total scam!

3 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 19th, 2026

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Verified Customer

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Arlene

I know for a fact that Medic Alert buttons work. My mother accidentally hit hers. Before she could call and cancel the alert, the EMTs had arrived.

6 months ago

Reply from Medical Alert

Thank you for your feedback Arlene! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Marilyn

I did online research on the top systems and Medical Alertseemed best for my wants and needs.

6 months ago

Reply from Medical Alert

Marilyn, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 10th, 2025

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Michele Polsgrove

Terrible customer service. My mom passed away and they are being very difficult to deal with in getting the account cancelled. They tell you what to do via automated message, then they say they need more. Sent that, and then no response at all. They deal with elderly clients, so this process should not be so hard. I have gotten nothing but the run around, and when you call you get transferred around and/or told there is an hour hold time. Do not use this company if you care about customer service.

5 months ago

Reply from Medical Alert

Michele, we’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at CustomerResolutions@medicalalert.com with your contact information so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 9th, 2025

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Verified Customer

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Maryjo

When I bend over to get something It always says fall is detected When I just bent to pick something up Or make the bed

10 months ago

Reply from Medical Alert

Maryjo, thanks so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Jul. 16th, 2025

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Verified Customer

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Christine

I have one already. Stop contacting me me

1 month ago

Reply from Medical Alert

Christine, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Apr. 20th, 2026

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Verified Customer

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Susan

just recieved a call to let me know my battery was low Really appreciate that. I put my alert on a chain did not like the cloth one.

1 year ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 7th, 2025

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Verified Customer

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Vinette

I like that it is small and.that there is not a big unit attached to it. The charging dock is great. Thanks for the unit.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Vinette! We value our customers and appreciate the time you took to share your experience.

Dec. 16th, 2024

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Verified Customer

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Sandor

I like the prompt response that I get whenever the alarm goes off and the courtesy of the employees when speaking with them.

1 year ago

Reply from Medical Alert

Thank you, Sandor! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Alvin

The medical alert is primarily for my 98 year old dad who still lives alone. He handles it well and I feel better knowing he can just push the button.

2 years ago

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Verified Customer

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Mina Denver, CO

The app is worthless. Whenever we get a quick flash message that a button has been pushed, we don’t know what happened. The notification makes no sound, and goes away after we see it. The bracelet falls off constantly. Emergency services folks are wonderful but we never know the outcome unless we call their direct number.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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susan kolts Accord, NY

Representatives were very helpful and knowledgeable. We were always treated with kindness and respect. We feel very safe with Medical Alery

2 years ago

Reply from Medical Alert

Thank you, susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Judith Belli Irwin, PA

Medical alert system working well. I am now wearing my fall alert button higher up on my chest to try not to set it off when there is no emergency.

2 years ago

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Verified Customer

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Arnhild The Bronx, NY

Whenever I have had reason to contact Med Alert — for lost or false alarms — i have always been treated courteously and expeditiously.

2 years ago Edited October 13, 2023

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Verified Customer

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Martha Warsaw, IN

Very nice and helpful sales people, equipment was simple and easy to install and allowed for operational testing to make sure it worked.

2 years ago

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Verified Customer

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sharon Greene Reston, VA

The company was good in letting me know when my medical alert device had to be replaced, and ask that I check my system once a month.

3 years ago

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Verified Customer

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Alice E Brown Cheshire, MA

I prefer to wear a bracelet rather than a necklace. I've had two bracelets and didn't like either of them. I would prefer one with a clasp, like a watch. Right now, I'm not wearing anything as I can't find my bracelet.

3 years ago

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Verified Customer

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Patricia S. Temple Chester, PA

I recently moved and had a few problems with how I wore my pendant and you always called me back. I think I have solved it now.

3 years ago

Reply from Medical Alert

Thank you for your feedback. If you have any questions or concerns about your equipment, please call our Customer Service Department 1-800-906-0872 one of our representatives will be happy to assist you.

Dec. 26th, 2025

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Verified Customer

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Helen MacIntyre Phoenix, AZ

Thank goodness, I haven't had an emergency. However I have had a couple of false alarms and it was taken care of with kindness and caring.

3 years ago

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Verified Customer

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Ervin Chabrouillaud Grover Beach, CA

It seems to work the way it should because all the tests and the accidents of me setting it off makes me feel I have spend wisely.

3 years ago

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Verified Customer

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Lois Nugent Novi, MI

I talked to a rep when my price was raised and asked to be billed every month , and that has not happened. I assume I will get billed when my next billing cycle comes up. Am not happy because that is too much at one time.

3 years ago

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Verified Customer

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SAPeterson Menomonee Falls, WI

Add on prices without comparable improvement in services. Specifically, have failed to contact designated person after events with customer. Have tried to correct this problem numerous times without success.

3 years ago

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Verified Customer

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June E. Bailey Saint Petersburg, FL

I inadvertently set an alarm off, and was instantly answered. And they were very nice and understanding of the mistake I made.

3 years ago

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Verified Customer

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Jane Filer

They are quick to fulfill my needs and easily answer my questions and concerns. I would recommend this company to anyone.

3 years ago

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Verified Customer

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MARCIA KOTTKAMP Clayton, IN

I HAVE'NT HAD TO USE THEM FOR AN EMERGENCY YET, BUT WHEN I HAVE ACCIDENTLY HIT THE BUTTON THEY HAVE ANSWERED IMMEDIATELY.

3 years ago

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Verified Customer

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Bonnie Scanlon Three Lakes, WI

When ever I have questions they are able to answer them in a way that I can understand. THat is important t to me. I can understand

3 years ago

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Verified Customer

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POA for Elizabeth Oleniacz Pittsburgh, PA

When you call for technical support they can't answer questions in customer service about the battery issue and Techs aren't available! Automated messages are not clear which product is low charged so confused

3 years ago

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Verified Customer

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Kimberly Phelan Branford, CT

So far the device works well, haven't had to use it for emergencies yet but we successfully tested it recently and that went very smooth.

3 years ago

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Verified Customer

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Robert Hunt Fresno, CA

Usually a quick response. Not always. My grandmother is challenging at times. Accidentally pushes button. Everyone who answered, has always been kind and professional

3 years ago

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Verified Customer

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Phyllis Gottlieb New York, NY

I reported when I put my button on the charger it was no longer saying, "your button is now charging," I was sent new button immediately.

3 years ago

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Verified Customer

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Sara J Beard Fairview, AR

I have never had an emergency but several times have activated the alarm by mistake and operators call immediately to see if I need help

3 years ago

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Verified Customer

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Wanda Yocum Cambridge, OH

When I had changed my credit card I forgot to tell Medical Alert and they text me and called both and I appreciate that very much.

4 years ago

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Verified Customer

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William Baggs Peru, NY

peace of mind knowing someone is always there. the button has been activated many times by accident; but it never seems to be a problem

4 years ago

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Verified Customer

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ALLEN JOSEPH WEBSKOWSKI Saint Michael, MN

I'M SAFE. MY FAMILY LOVES HOW EASY IT WORKS AND HOW THEY CAN KNOW THAT YOU CARE. I'M THANKFUL FOR FRANNIE WHO SHOWED ME AND TOLD ME HIS STORY.

4 years ago

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Verified Customer

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Marilyn Phelan Bloomfield Hills, MI

Glad for this quick response. I am not happy that I set it off by leaning over the washing machine to retrieve clothes, then once as I was dressing.

4 years ago

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Verified Customer

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Ken Rittich Grand Junction, CO

Your marketing dept. sucks! Sends us stuff that we didn't order, the best one is insurance for a unit that lost , stolen or damaged. Talk about trying to take advantage of seniors????

4 years ago

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Verified Customer

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Donna Kannall Scotts Valley, CA

I'm pleased that the device lets me know if battery is low and also allows me to stop an emergency call if I have not actually fallen.

4 years ago

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Verified Customer

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Katherine Garafano West Warwick, RI

Thankfully, I have never had to use this service, but they always remind me to check and make sure that all of my equipment is working

4 years ago

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Verified Customer

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VNelleta O'Meally Philadelphia, PA

There's always someone to answer my question, also if any problem with m.y device, the clerk is always knowledgeable in adjusting the problem.he

4 years ago

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Verified Customer

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Marylou Bergeman

Saved my Mothers Life during a fall that resulted in Head Truam. Kept her cal and talking until the paramedics arrived.

4 years ago

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Verified Customer

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Eileen Ferlauto

Thank God I haven't needed them in an emergency. But if I press the button in error I get a call from them in seconds..

4 years ago

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Verified Customer

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Kelly Frear Bristow, VA

Very disappointed with the service we have received. I have requested repeatedly that communication only come to me and not my mother and you continue to contact her. Also, we have had difficulty returning an item that doesn't work. No one is capable of sending me a return label for the item so I can send it back. Simple request, but no capable employees!

4 years ago

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Verified Customer

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Angela Hester Ormond Beach, FL

So far I haven't fallen but the device is very sensitive - I dropped it on my pillow and it went on alert that I might have fallen.

4 years ago

Medical Alert Reviews