Name: Medical Alert
Rating: 4.2

check_circle

Verified Customer

star star star star star

Helen Novak

Prompt service with very able tech service. I do not like the "necklace" it is too sensitive and causes many false requests for service.

5 years ago

check_circle

Verified Customer

star star star star star

Angela Dahlen

They responded immediately when button was pushed by mistake and also called both of my emergency contacts. It made me feel very safe

5 years ago

check_circle

Verified Customer

star star star star star

Charles Prescott, AR

Pressed the button on accident so the police and an ambulance came to my house, so that is good to know that it works. I would highly recommend it.

5 years ago

check_circle

Verified Customer

star star star star star

Coleta Haskell, TX

Response time is wonderful and the speaker is loud enough to hear it all over the house. They are extremely nice and helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Pauline Endicott, NY

When I have to go shopping or I do yard wark at my home, I can take Medical Alert outside with me. I'm happy with the device.

5 years ago

check_circle

Verified Customer

star star star star star

Joanne L. Hirsch

An excellent staff which is well trained, prompt, reliable, and personable. I feel so well protected knowing that this company is "by my side."

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

FRANCES FEROLIE

I have not called on this problem because I do not have my cell phone, I expect it to be returned before the end of MAY. THE PROBLEM IS the alarm went off AGAIN when I wasn't home. House was empty. The POLICE, SHERIFF AMBULENCE ETC CAME. They have informed me that THIS FALS ALARM, would be billed to me. I need you to send someone to check out system, I can not use it when I am not home, for fear it will go off AGAIN. INOW HAVE A LAND PHONE, NO GOOD IF I AM OUT. THE NO IS 386 337 1408. I hope this will be addressed ASAP. THANKYOU FRAN FEROLIE

5 years ago

check_circle

Verified Customer

star star star star star

Clare Columbia, MO

It had all the features I wanted. When I have tested it, it always works and I think it is a good product and I am glad to have it.

5 years ago

check_circle

Verified Customer

star star star star star_border

Dorothy

Had it for four years. Customer support asks for questions when I call but they never really informed me how to use the device, which is complicated but okay.

5 years ago

check_circle

Verified Customer

star star star star star

Carol

I like the fact that you can take it wherever you go. They are fast to come to your attention when you need help. Their customer service is fine.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Jean Media, PA

At the time we though it offered everything we wanted to make it a safe and effective service. They don't have their billing figured out yet so we're still having an issue with that.

5 years ago

check_circle

Verified Customer

star star star star star

Donald Starkville, MS

Customer service is always top notch. The service is nice and they have been quick. The device is good and easy and could save my life one day.

5 years ago

check_circle

Verified Customer

star star star star star_border

Richard Dodge City, KS

Medical Alert keeps us informed, if the battery goes down and if they think we need help they will call. It is very easy to push the button accidentally.

5 years ago

check_circle

Verified Customer

star star star star star

Dwight Folsom, CA

I think Medical Alert is kind of expensive but it works good. Every time I call they answer and when I tested it they answered immediately.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Arthur

They call you on the telephone and I can't get to the phone at all. I'm disabled and I couldn't get to the phone and I told them how to get through the garage and they came in. I was very satisfied. They call my son and my son comes home and they don't tell you that they're going to call.

5 years ago

Reply from Medical Alert

Hi Arthur,

I am glad you are satisfied with your device! Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

check_circle

Verified Customer

star star star star star

Anonymous Salem, OR

They call me back immediately so I'm very happy with them. They are efficient even when you say that you think you need help.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

check_circle

Verified Customer

star star star star star

Elzie Bessemer, AL

Every time we've done the test, they've been very prompt. They're very nice. We've not had any problems. They are very quick to respond.

5 years ago

Reply from Medical Alert

Hi Elzie,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

check_circle

Verified Customer

star star star star star_border

Bonnie Schuylerville, NY

The representatives are very prompt. I know it's the policy, but they call the ambulance right away when sometimes it's not necessary. They don't cancel the call.

5 years ago

Reply from Medical Alert

Hi Bonnie,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

check_circle

Verified Customer

star star star star star_border

Charlene Braden Humboldt, KS

It goes off for no reason several times, while standing in line at the store it went off twice, and another time when I was just sitting watching the TV

6 years ago

Reply from Medical Alert

Hi Charlene,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your system for sensitivity.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

check_circle

Verified Customer

star star star star star

Alan Pinson, AL

It seems to be very state of the art and convenient. They do what they say they're going to do and everything's been as advertised.

6 years ago

Reply from Medical Alert

Hi Alan,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

check_circle

Verified Customer

star star star star star

Brenda

They've been testing my device every month to make sure it works. I don't think the insurance is necessary at ten dollars a month.

6 years ago

Reply from Medical Alert

Hi Brenda,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything regarding the insurance.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

check_circle

Verified Customer

star star star star_border star_border

Charlotte Terrace Park, OH

It went off twice in the middle of the night because I turned over, so the man answering the phone suggested I take it off and put it on the pillow. Once I did that, it helped.

6 years ago

check_circle

Verified Customer

star star star star star_border

Betty Milwaukee, WI

I misplaced one part and they were supposed to send me a new one, but they haven't yet. They call me often to check on me even though I don't use them medical alert.

6 years ago

Reply from Medical Alert

Hi Betty,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

check_circle

Verified Customer

star star star star_border star_border

L. Fremont, CA

They've been helpful so far, but I feel inhibited when I wear it. So, I only wear it when I feel like I'll be in a crisis situation or I'll be by myself. I don't want to push it accidentally.

6 years ago

check_circle

Verified Customer

star star star star star

Ann

I've hit it accidentally and they immediately answered me, it was very successful. They are cooperative and courteous, so I'm very satisfied.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mollie

I use the bracelet at all times or I wear it around my neck and use it when I go out. Customer support is pretty good. I use to have the one that worked up to 200 yards but I upgraded and now have the device that works at 400 yards. This one is too sensitive.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Largo, FL

When I have an issue, Medical Alert's customer support is very wise in their response to me. I haven't had to use them that much.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mary

Customer support has always been polite when I've had questions for any reason. Unfortunately, the alarm went off by accident and it took 20 minutes for somebody to come on the line and ask if I was okay - I could have been dead, had it not been an accident.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Bernard

Whenever I've called into the company, they've been right there on the ball in answering whatever questions I've had. They advertised in a great way, and they stand behind what they say they do.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Robert

I have had a few falls, and Medical Alert called me. Luckily, I was alright, and now I know the alarm will go off as it should. I initially had some difficulty setting it up. Now I know that it will work when I need it to.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Deerfield Beach, FL

When they gave me the equipment, they didn't give me any instructions on how to use it. I didn't know how to charge the devices, and fell before I found out how to work it all, so I didn't have any help when I needed it.

6 years ago

check_circle

Verified Customer

star star star star star

Daniel Williamston, NC

Customer support is great in fixing all the malfunctions on my necklace alert device, and they replace it on time when I need a new one.

6 years ago

check_circle

Verified Customer

star star star star star

Cindy Mechanicsburg, PA

My son in law got me this device for Christmas. One thing I don't like about the medical alert device, is that it's sort of bulky and big.

6 years ago

check_circle

Verified Customer

star star star star star

Patricia Lockport, NY

I have only used this device once by accident. I bumped into something, but they responded well to me. I haven't had any problems with the device.

6 years ago

check_circle

Verified Customer

star star star star star

Margaret Edwardsville, IL

It's really touchy, it goes off when I don't really want it to. They're always there to ask me if I'm ok when it goes off by itself.

6 years ago

check_circle

Verified Customer

star star star star star

Beverly Port Orange, FL

I only have had to use it once and I got an immediate response. The appearance of the device isn't so great, but it is easy to use.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Carol

We've never needed their help or used the system, so dont know how good the service would be. I know when our battery failed, it took multiple calls to them to get the unit replaced sinc3 the battery was not replaceable.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dorothy Mullins Canyon Lake, TX

I was not very impressed with Medical Alert's service because of their billing department. They're equipment seemed fine, but I cancelled the service in the end. I felt like they weren't very truthful to me in customer service, and they sent me a bill for 39 dollars after I'd been using it for a couple of years. The people didn't listen to me when I said I'd already paid it, so I hung up on the agent and cancelled my serve.

6 years ago

Reply from Medical Alert

Hi Dorothy,

I am sending you a pm to follow up on this.

Thanks,
Alex
Customer Reviews Manger, Medical Alert

Sep. 28th, 2018

check_circle

Verified Customer

star star star star star

Anonymous Charlotte, NC

I have been using this company's medical alert device since 2013. Every time I make a call, they respond to me right away.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

check_circle

Verified Customer

star star star star star_border

Audrey

This is a very tender device, because I'm always afraid of setting it off accidentally. I haven't had any problems with it, and I'm happy enough with it.

6 years ago

Reply from Medical Alert

Hi Audrey,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

check_circle

Verified Customer

star star star star star

C.B. Lake Villa, IL

I use this device when I'm out in the garden. If something happens to me and I fall, I know they are aware of it and can send me help.

6 years ago

Reply from Medical Alert

Hi CB,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

check_circle

Verified Customer

star star star star star

Clare Davis Bastrop, TX

If I'm going to be by myself, I wear one of the devices around my neck. I'm a satisfied customer, but I'm worried about accidentally setting it off.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Aprilrain4rose California City, CA

I couldn't call for help if I needed it. I charge it every night but sometimes forget to take that part in my purse so I wouldnt be able to hear your response if I needed to. 911 wold be there.

6 years ago

Reply from Medical Alert

Hi April4rain4rose,

I am not sure what device you have, but it's best to wear your device around your neck or on your wrist so it's on your person in case you fall or need help.

Thanks so much for taking the time to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

check_circle

Verified Customer

star star star star star

Anonymous

They were responsive when I was checking on my mom's medical alert device, elevating me to a customer service manager who was friendly & courteous.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

check_circle

Verified Customer

star star star star star

Billy Lind Buffalo, NY

I needed it because I had seizures and kept falling down a lot. I haven't had to use it but their customer service is really good.

6 years ago

Reply from Medical Alert

Hi Billy,

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

check_circle

Verified Customer

star star star star star

Edna S La Grange, NC

I saw an ad for them and thought I'd try it since I had trouble falling. So far it has worked out well, I have never had any trouble with it.

6 years ago

Reply from Medical Alert

Hi Edna,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Brenda Carmody New Hope, PA

I have two, the necklace one and the one that goes with me when I go away. I haven't used that one much since I don't go out that often and, when I do, I'm usually with someone that can help me. Though I'm not sure the necklace one is actually activated. I got it fairly recently so I have no idea if it's working or not.

6 years ago

Reply from Medical Alert

Hi Brenda,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

check_circle

Verified Customer

star star star star star

Betty Dean Morgantown, WV

I had tried other services before and some of them had really big devices. Medical Alert's is just a wonderful thing to have.

6 years ago

Reply from Medical Alert

Hi Betty,

We think you're a wonderful customer to have! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

check_circle

Verified Customer

star star star star star_border

Bernadine Feist Great Falls, MT

I haven't had to use it yet. I think the necklace isn't heavy like the one that I had. The only thing is that it's kind of expensive compared to the other one.

6 years ago

Reply from Medical Alert

Bernadine,

Hi Bernadine, Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

check_circle

Verified Customer

star star star star star

A loyal user

I have had medic alert for many years and live alone. It is a comfort to know it is there if needed, and I have needed it over the years.

6 years ago

Medical Alert Reviews