Name: MobileHelp
Rating: 4.6

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Verified Customer

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Shirley Hayward, CA

When I first signed up with mobile Help, I liked the conversation I had with their representative. She explained the whole situation about the device, what it did and didn't do. She also followed up with us, and was informative and nice. Then, when we finally used the service, it was just like dialing 911, except they already knew what was our situation. The first word I can think of when it comes to Mobile Help is relief! Knowing that I'll get help if I ever fall gives me a sense of relief. The only improvement they should make is offer another transistor, this way, I can keep one in my purse and another charging.

7 years ago

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Verified Customer

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Anne Smethport, PA

After suffering a stroke, I started to look into different medical alert companies. After my research, I decided that Mobile Help had what I wanted, and I spoke to some very knowledgeable and patient people. I spoke to a girl and she had a nice clear voice. Not for being prejudice, but some foreign people are very hard to understand, but I could understand her perfectly. She was able to answer all my questions, I didn't have to ask her to repeat herself, and she even gave me the feeling that Mobile Help was a very good company. There was one time when the devices battery was low, and they came online to notify me, and I just thought that was good! I've been very happy with it.

7 years ago

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Verified Customer

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Wendy Demoss Edmond, OK

I needed something for my mom, because she was going to be by herself for a while, as she has Parkinson's and my dad was in longer-term care in the hospital. I was fearful of her falling and not having an opportunity to get help because she was just alone. A friend of my mother recommended it. She has the device and so she recommend that I call that company. I looked across many reviews before making the choice to call that particular company, and everything that I read was accurate- in terms of their customer service, the equipment, the cost. They were very thorough and they also were truthful about the device. When I got the device it was the same as what I've heard, so and everything has worked out very well; excellent in every way. It's the system that is for home and away. Even the customer service was excellent. They just have a high ranking for customer service, in the way that they engage with people, and when it's the elderly you have to be careful of how you engage. At one point my Mom accidentally hit the button that was under her clothing, and they made her feel comfortable about it, despite the fact that it was activated without an emergency. They didn't make her feel bad, so she is confident that somebody is there. You don't always know if somebody is really going to be there unless you have an emergency, so it just happened that it went off and they said "Are you okay?" and she said "Yes, I just push the button," and they told her "Oh that's okay", and that's what you want for your parents. She has felt more comfortable having a device, and she wears it 24/7. She never takes it off which is amazing.

7 years ago

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Verified Customer

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Laura Mitchell Mesa, AZ

Mobile Help is great! They sent me a little device, about the size of a pager, in case of an emergency. If you ask me about that, I'd say I'm very satisfied with it. I haven't fallen, but they said they're going to check this thing out, because they keep getting a signal that I have fallen. I actually had the police come over once already, and since Mobile Help couldn't get a hold of me or my daughter, they decided to call my son. He called me at 2:30 a.m. to let me know the police was outside worried about my health. That's how I know it works. Besides that, their sales representatives were great! They told me what I wanted to hear

7 years ago

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Verified Customer

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Mae Werneke Oklahoma City, OK

My son-in-law purchased it recently after I saw it in AARP magazine. I had fallen and did not call for help or anything, so my son and my daughter demanded that I have this service. I made myself wear it because they purchased it for me so that's why I wear it now, each day. I appreciate having the one that I can wear on my wrist, and the other one if I fall and can't do anything — it still alerts somebody. I think they were very gracious on the receiver, I'm very pleased so far, I've only had it about 3 weeks, and I'm not a long term customer, but I'm very pleased so far. My son-in-law followed the instructions to set it up, and everything works fine. It was easily described and he was very pleased. I am very satisfied so far.

7 years ago

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Verified Customer

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Linda Brown Cumming, GA

I fell a couple of times and we thought that it would be perfect for when nobody was home with me or out somewhere, so we purchased both the house monitor and a mobile monitor. I'm very satisfied with the service, they respond almost instantaneously. There's a person over the home monitor or the mobile one if you're carrying it. When we did need it, there were policemen and paramedics in my doorway within 5 to 6 minutes. Their Sales Team did a very complete job in providing us material and what capabilities of the unit was and so forth. It held up to the information that they supplied to us. It doesn't take a college education to operate it either. I give it a 10 out of 10 stars.

7 years ago

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Verified Customer

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Jan

i would like a more detail information about how to use the the unite as i have made a few mstake like how to silence it when i went to dr.office it just blinking green on and a off nurse figured out get it to stop. but i feel safer when walking the dog.

7 months ago

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Lois

They didn’t tell me to call before leaving the state.,so while I was in Florida there was an issue. They told me there was an alert at my home in NJ. My daughter called , told them I was in Florida with her. After it was straightened out things are back to normal.

7 months ago

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Verified Customer

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Judy Schoenbeck

I find the necklace with the Micro System bulky and heavy. The seat belt in my car has set off the unit twice. It has given a fall alert when I simply removed the necklace and placed it on the bed when I was changing clothes.

8 months ago

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Verified Customer

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Shelby

Both times my mother-in-law has fallen and did not press the help button MobileHelp detected it and called an ambulance and the family. I am marking I am a paying customer for my mother-in-law, but not for me.

8 months ago

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Verified Customer

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Judith

Not very techy, so not that difficult to set up; and although I initially accidentally triggered the "fall" button, was given the opportunity to retract before help call was initiated.

8 months ago

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Verified Customer

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maureen

I have not responded until now because I am still uncertain about the reliability of MobileHelp. I am actually on hold now while William is arranging for a replacement pendant to be sent to me. I have gotten indications in my apartment several times that there is no cellular service. Obviously, that makes the system unreliable some of the time. I will find out when the replacement arrives whether it is the service of the pendant. The questions below are impossible to answer until I ascertain the problem. Additionally - the instructions in this box are so light that I could barely read it. Seriously - the best the "Best Company" can do?

8 months ago

Reply from MobileHelp

Hi Maureen, We have received your review and we are sorry to hear that our cellular systems have been unable to connect for coverage at your address. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for in-home coverage. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.

Apr. 3rd, 2024

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Kathy Fogo

I bought this for my father. I like the ease of use and notifications for him and for me if the battery is low, false test, etc. Luckily haven't had to test the emergency feature for real. Wish the battery life was longer.

8 months ago

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Alyssa Barnes

Customer service has been great. Takes a little to get used to the system, so we’ve had quite a few accidental calls but they were always nice. I couldn’t reach my mom one day so I called Mobilehelp and they spoke to the paramedics who were taking her to the hospital. My dad, who has dementia, had called 911 instead of Mobilehelp. Either way, the system worked

9 months ago Edited March 27, 2024

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Jerry Acheson

We've been fortunate not to need to use the devices. However, we accidentally set one off during our initial setup. The response was immediate. That gives us a lot of comfort that the response would be immediate if we did have an actual emergency.

9 months ago

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Verified Customer

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Alayna Bolen I

Got this for my father in law. He’s fallen twice in 1 month and received an immediate response. Last week he fell outside at 3 am and emergency crews located him in the driveway, he would probably be dead if he didn’t have the alarm.

9 months ago

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Verified Customer

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Betty Birmingham, AL

The timely manner on which the device was sent to our location was great! The instructions were simple to follow for the set up. We've had no issues and feel safer about our loved one. We would definitely recommend this device to anyone who needs it. Thankfully we have not had to actually use the emergency services yet.

9 months ago

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Hannah Cincinnati, OH

Although we ended up returning the device due to my grandmother not wanting to wear it, MobileHelp was FANTASTIC throughout the entire purchasing/returning process and the product itself. I highly recommend this product and the customer service is great!

9 months ago

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Verified Customer

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Teresa La Porte City, IA

spot on!!! the device fell out of my fathers hand within five minutes all phone numbers were called, I called to let them know all was ok, answered on the first ring, contacted emergency unit to let them know all was ok. All this in less than Five minutes. GREAT

9 months ago

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Karen Bradenton, FL

I feel so much better living alone now that I have protection in case I fall. The wristband, the shower button and the door lock are my friends always close by and the base lets me know immediately if I hit is accidentally and monthly for my test.

9 months ago

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Verified Customer

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Bonnie Page Potomac, MD

We wanted a system for my mom (who lives alone). The purchase and set up were so easy, and the customer service agent was very kind and helpful. My mom has hit the alert by mistake twice and both times the call center was very prompt and very polite when they checked in on my mom.

9 months ago

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Verified Customer

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Dennis Harrisonburg, VA

I have test this unit serval times and an text alert send to my son within 4 seconds, have pushed the button by accident several times and the operator has responded with in 30 sections, have not test the fall detection yet, but soon will very happen

10 months ago

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Verified Customer

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Greg Savage Milwaukee, WI

This device includes sending a message to a central call center if/when I fall, and I have fallen. I was not hurt in as a result of the falls and was able to cancel the alerts. One of these falls may be serious. It is nice to know this will be protecting me.

10 months ago

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Sandra Sellersville, PA

If I had not had this service I would have been on the floor for almost 2 days. Haven't been able to train the cat to call 911. LOL Everything went smoothly!!! Great service, recommend to anyone living alone (even with a cat)

10 months ago

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Susan Reyna Harrisburg, PA

My mom just moved into a place by herself n within three weeks she used this service. I got called. This has made her especially feel safe. I get called n go to her, so it makes me feel she is being watched over when I am not there. Price is worth the piece of mind.

10 months ago

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Verified Customer

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Cindy

I’m very happy to endorse MobileHelp. My mom has set it off accidentally in the shower. Each time she was able to talk thru her device saying she was fine. We received calls to let us know what happened. My mom is 91 and the device is easy enough for her.

10 months ago

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Verified Customer

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Barbara Monroe, NC

We got this system for my father who was recently diagnosed with Parkinson Disease. It has given myself and my siblings all the peace of mind in the world. It is like having someone else with hands and eyes there with us to assist 24/7

10 months ago

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Verified Customer

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Donna Rochester, MN

My mother recently had another stroke and came home partially blind. She was afraid to stay at home by herself and move about the home. As soon as she received Mobile Help she admitted that she felt more comfortable and confident. Thank you, Donna King RN - Daughter

11 months ago

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Verified Customer

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Kenneth W Va n Sickle Connellsville, PA

Your customer service has been outstanding. Very helpful in helping me with any questions. The fall down feature in the device is a little sensitive, but I will become accustomed to it, and the warning is loud and clear, so I was able to quickly clear it.

11 months ago

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Verified Customer

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Patricia Decatur, AL

Thank goodness I have not had to use it yet, but I did have trouble with the first monitor they sent me. I called the company, and they had a new one delivered to me in a very timely manner with the return information for the first device.

11 months ago

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Verified Customer

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Priscilla Fuquay-Varina, NC

I am really enjoying the simplicity of this fall detector and that I am covered in so many places besides my home. I cannot think of any changes I would make at this time. I have accidentally set it off and dropped it. It is so easy to cancel these false alarms. I feel comfortable wearing it when I am home alone.

11 months ago

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Joe Gallagher Phoenix, AZ

I got this product for my wife going through chemotherapy. Fortunately she has fallen, but it has been dropped several times. The automatic response has very quick. I can’t rate the company trustworthiness, the product is good, the response time is quick. I have no idea about the company. I bought a 6 month contract w/ the fall detection.

1 year ago

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Verified Customer

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Merrie Forstein

They were one of the top companies recommended when I did my research. I called and had excellent service from the first contact. I made. They answer to my questions and helped me to find what I thought I needed. In comparing the top two services I chose Mobile Help. I then found that I could get two systems that would work appropriately for our personal situations. They walked me through the set up of our new equipment so I didn’t even need to worry about following the instructions. We have been very pleased with all of the interactions we’ve had so far.

1 year ago

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Rose Riverside, CA

I liked the salesperson! He was very thorough & knowledgeable! He made me feel comfortable & answered all my questions! I got the device in a couple of days & all I had to do was plug in charging station, charge the deuce and put it on! I know it works, because I accidentally dropped it 3 times & got immediate communication through the device two times! The third time , they must’ve been very busy, because the paramedics showed up within 5 minutes! I greeted them@4:30AM, assured them I was fine(that I’d dropped the device), so they were satisfied that I was okay & left!

1 year ago

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autumn stahl Storm Lake, IA

My initial call to MobileHelp was to set this up for my mother who had recently had a fall while she was out and about. They were very knowledgeable and helpful with all my concerns and questions. They set me up with everything I needed to get her set up. There was an initial issue with my credit card being accepted, which I think was my credit card company flagging them as fraud. But other than that I am very happy. My mother has been wearing it for about a month now and other than a few times of pressing the button on accident, I am very happy so far.

1 year ago

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Gayle Stern Thousand Oaks, CA

I had this for many years. I am thankful I have not used their services. I have accidentally pressed the button a couple of times and they were there immediately he checking up o me to see if I needed help. I stopped or one month because I received an Apple Watch and thought that would be good enough. I got my Mobile Help back the following month because I realized it wasn’t everything that I wanted.

1 year ago

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Ron Honolulu, HI

I've been researching for a good monitoring company for my aging mom and I came across MobileHelp. I have nothing else to compare this company to but I have not been disappointed yet. It's easy to use and set up, service was excellent and price is decent. I haven't been alerted to any falls, fortunately, so I can't give my review on that feature. Using this system for a couple of months with no problems so that's a positive.

1 year ago

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jennifer contoplianos Daly City, CA

My family has had 3 incidents, two were accidental button push and Mobile Help immediately called and fire department was cancelled. The last call, my mom actually pushed the button and had the fire dept. came within 15 min. to help lift my dad up once he fell off the bed. My mom and sister cannot lift his weight so the pendent is doing exactly what we ecpected. he

2 years ago

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Lucy Charlotte, NC

I have only had MobileHelp a couple of months. My opinion is that you dhokk up of not ask for a review until customers have had time to have an opinion. I got my first request during the first month. My only request is that the alert goes off at the slightest movement. I called customer service and was told it can't be adjusted. The rep was very nice and we tested it. The alarm went off when the mechanism was dropped about 4 feet. However, it goes off 2 or 3 times a day. I was doing yard work and it went off when I was stooped down pulling weeds. It never touched anything. Also, it goes off sometimes when I am watching TV and just move it to be move comfortable.

2 years ago

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Pat Stewart Twin Falls, ID

I've been surprised how sensitive the device is. Once, I sat down too hard and the device indicated "fall detected" and other times I've apparently bumped the device and it sounds the alert. However, one time I did fall and there was no alert sounded; apparently, it must have had something to do with the way I fell. Though I felt severe pain in my leg, I was able to get myself back up and moving again.

2 years ago

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Verified Customer

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RAYMOND LEBER Cuyahoga Falls, OH

Mobile help responds quickly with your emergency requirements. The Mobile Help unit can activate accidentally but your contact persons are notified immediately of the accidental activation. But if it is an actual emergency, they are also contacted immediately in advising those contact personnel of an updated evaluation of the emergency call from the MOBILE HELP unit.

2 years ago

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Verified Customer

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Letitia R. Guillory Brooklyn, NY

The alerts to charge are so helpful because I receive a text each time and I can always check in with my mom to make sure she charges the device. Also, we had a slight emergency and while I couldn't be reached the time, the operators were able to call the other emergency numbers as well as EMTS. Though they seem to have the incorrect name of the street.

2 years ago

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Verified Customer

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Rebecca Davis Torrington, CT

I was searching for a medical alert provider for my recently widowed mother. I found you customer service to be outstanding and 100% transparent. The agent I worked with was so caring and knew the product he was promoting. We received the device as promised and could not have been any easier to set up. My mother loves the button and she feels safe at home alone. The pricing for the device in consideration of what service my mother is receiving is a bargain. Thank you for being such a great company that truly cares about its clients.

2 years ago

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Debbie White Portland, OR

I've had 2 other plans, both said they have detection. Unfortunately before I got yous, I had a fall,my family was upstairs and couldn't hear me at first, when they came downstairs it was agreed I should go to hospital, I tried both systems and neither one worked.We ended up calling 911. That's when I found you. I haven't fallen again, but you product has gone off telling me "Fall detection enabled" so I know it works. Thank you

2 years ago

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Paula M Langenstein Sterling Heights, MI

It has been very easy to wear/use. Plus, I had a false alarm last week and the agent who answered the call was extremely patient with me.That went a long way toward my comfort since I still do not know how I generated the call. Apparentlyl I clicked the button inadvertently while putting the fall button device back in its cradle t o charge it.

2 years ago

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Renate Neuert Grimsby, ON

Mobile Help came through. Mom needed their help and they answered within seconds. Mom had fallen and had a hard time breathing, so Mobile Help called an ambulance which took her to hospital. The person at the Call Center was compassionate and reassuring with mom. I am so glad we decided to buy these devices, just in the nick of time , as it turns out. If you think your loved one needs a device, chances are, your instincts are right. Don’t delay. Thank you Mobile Help for your quick response.

2 years ago Edited January 10, 2024

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Christy Baguio Salinas, CA

I have had several false alarms including one when I was actually falling but was able to catch myself. The operators are so nice and tell me not to worry about false alarms-the goal is getting me help if I need it. I am very impressed that they ask if anyone around me needs help. With the proliferation of mass shootings this is a very good question. Another family member or friend could have a medical crisis while with me. What a good feeling to know that I could be of help.

2 years ago

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Verified Customer

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Cyndi Wachter Portage, WI

When I got this device for my mother the company worked really well in assisting in getting it set up for her and was very prompt on getting the device mailed to us also the tech that helped us set it up was very good at explaining how it works so that even my 90 yr old mother could understand very pleasant company & CS to work with we have been fortunate enough thus far in not having to use it but we are very confident that if the need should arise that my mom will get the help she may need in a timely manner

2 years ago

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Carolyn Trombly Concord, NH

Mom fell down a flight of stairs, just one week after getting MobileHelp! Their response was immediate; they called me and rescue squad immediately and when Mom got to the hospital they discovered she had a broken bone in her neck. If it weren't for Mobile Help, she would not have been found for 4 hours and I would have tried to pick her up myself and that could have made her injury worse. She's healing well now and wears her Mobile Help faithfully. She also promises to stay away from the stairs! Thank you.

2 years ago

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Marjorie Long San Antonio, TX

It has helped me feel more safe, especially when I have to go outside. Inside I am caregiver for my husband who is diaabled, so do much moving around, and it will go off when I don't mean for it to. However, I do wear it inside - just cautious when bending over, etc. I do not wear it at night as I turn over frequently and it would keep going off.

2 years ago