Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products. 

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

Special Offer
MobileHelp is currently offering the
following special promotion:
  • $50 Off Annual Plan
  • FREE Waterproof Wall Button
  • FREE Lockbox
  • FREE Shipping

To redeem this offer, call NOW and use

promo code "Holiday 2020"

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

Visit Site

The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

MobileHelp Frequently Asked Questions

How does MobileHelp’s cost compare to other medical alert companies?

MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.

Does MobileHelp provide a money-back guarantee?

Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.

How much does MobileHelp’s equipment cost?

MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.

Does MobileHelp require a long-term contract?

No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.

Does MobileHelp offer an equipment warranty?

Yes, MobileHelp provides a lifetime warranty on all of its equipment.

Does MobileHelp offer fall detection?

Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.

Can MobileHelp work outside of the home?

Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.

Are MobileHelp reviews positive?

Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

Learn More

User Reviews

Star Rating

4.7
starstarstarstarstar_half

10,323 Reviews

Review Breakdown

5 star
76%
4 star
16%
3 star
5%
2 star
2%
1 star
2%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar

Greg Furr

October 8th, 2020

Fantastic and clear and helpful. The salesperson was able to make me feel secure with the service they are providing for a elderly parent.

starstarstarstarstar

Patricia Wiles

October 8th, 2020

Albert was wonderful. I took the services because of how he. handled our phone time

starstarstarstarstar

Susan Ahearn Mitchell

October 8th, 2020

Excellent. Ferris is an excellent customer service rep, covering all information and answering my questions in terms I could understand.

starstar_borderstar_borderstar_borderstar_border

ZomBit

October 6th, 2020 Memphis, TN DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

They were quick to take my payment for the equipment and service for the 1st year in full. (I live 300 miles from my mother, they were ask to call her, set up the equipment and make sure she would be good to go) Unfortunately it took them almost 90 days to attempt to get the service online. Upon working with my mother, the technician noted in the note section that due to my mothers address AT&T service will not be reliable in a mobile home. Thirty days later, after I called them, my mother received a return label. Now it has been over 150 days, they were KIND enough to prorate my refund for a service that did not work a single day. They like most are all smiles when everything works as marketed but, when things are difficult they take advantage of the elderly and their lack of knowledge! I would not call these people to monitor my pets!!!!!!!!! Jason

MobileHelp Logo

Reply from MobileHelp

Oct 18, 2020

Hi, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

Verified Customer

starstarstarstarstar

Lisa Thornton

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The fall button actually works and I always get a call even when my aunt has hit the button in the bathroom by mistake.

Verified Customer

starstarstarstarstar

Patricia Doane

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I hit my device on my wrist by mistake and I was called within 30 seconds.

Verified Customer

starstarstarstarstar

Shirley Theiss

October 2nd, 2020

Excellent very professional. Explained every detail answered all the questions

Verified Customer

starstarstarstarstar

Gloria Dana- daughter

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Keeping daughter informed of a power outage at mother's home so we could go over to assess her needs. Reassuring when daughter was notified when pow6 went back on.

Verified Customer

starstarstarstarstar

Penny Osman

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent service and affordable. I had Life Alert before and your service is worlds better. I thank you all very much.

Verified Customer

starstarstarstarstar_border

Margaret O'Connell

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Excellent phone help. We did have to replace a defective mobile unit.

Verified Customer

starstarstarstarstar

Walter and Sally Sedelow

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Personal experience so far. Assistance excellent for beginners' use of system./

Verified Customer

starstarstarstarstar_border

Terreea Wright

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

The service is good. I did ask that when alarms are triggered at night that I get the call first regarding my mother before EMT's are called since I am home and the Customer Service person stated they could not do this. Also there are times when the alarm was triggered and while I was assisting my mother the mobile device kept ringing for an operator and it did take a long time for them to respond to us.

Verified Customer

starstarstarstarstar

Susan Van Baalen

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

thorough presentation, answered all questions, easy to set up, fast delivery

Verified Customer

starstarstarstar_borderstar_border

Robin

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

The fall detection pendant goes off when the person has not fallen or activated. While we receive text messages when an alarm goes off it should state the name. I get calls for a couple family members.

MobileHelp Logo

Reply from MobileHelp

Oct 20, 2020

Hi Robin, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Verified Customer

starstarstarstarstar

Rod Summers

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are very reliable and also very pleasant on their calls /response even if it was a false alarm.

Verified Customer

starstarstarstarstar

Sharon

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

So Far they are right there is they think I have fallen. I like it.

Verified Customer

starstarstarstarstar_border

Rose Arbogast

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Had good service and the people who answers are very caring& helpful even when the button was pushed by accident they wanted to make sure that I was ok. I liked that about Mobile Help. I haven't needed to use it very often but I feel more safe knowing that all I have to do is push the button and they are there for me.

Verified Customer

starstarstarstar_borderstar_border

Smooch

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

The range is short. If I go some where, I have to remember to take the speaker with me. I had one that picked up anywhere, and all I had to do was put it on the charger.

MobileHelp Logo

Reply from MobileHelp

Oct 20, 2020

Hi, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to go over alternative systems that may better fit your needs. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Verified Customer

starstarstarstarstar

Becky

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They are affordable, system easy to operator/set up & sales people are very good at explaining everything

Verified Customer

starstarstarstarstar

Grace Hopkjns

October 2nd, 2020

Tony M was informed, helped us make the correct decision for us, and was NOT PUSHY!

Verified Customer

starstarstarstarstar_border

Donna

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I obtained this device for my mother. The staff were friendly, helpful, and answered questions thoroughly. The set with alert pendant, 2 speaker boxes, and key lockbox arrived promptly and were very easy to set up. About two weeks ago my mother (who lives alone) fell and broke her hip. She used the pendant, was able to call for help via the speaker, and the EMTs gained access with the key in the lockbox. I was notified by automated call that my mother had used the device and help was on the way. It is very possible this system saved my mother's life. I highly recommend!

Verified Customer

starstarstarstarstar

Bailey/Shaw

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They do what they say they will. They are caring and respond quickly and professional.

Verified Customer

starstarstarstarstar

Robin

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

good customer service/ devices work as needed

Verified Customer

starstarstarstarstar

susan Reed-Moore

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

someone always calls to make sure we are okay.

Verified Customer

starstarstarstarstar_border

Sherl Moore

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

The staff was very helpful when I called about the setup and the setup was easy.

Verified Customer

starstarstarstarstar

Linda Marks

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

easy to use and gives you the security that someone is always there to help you

Verified Customer

starstarstarstarstar

DB

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are responsive and friendly when contacted.

Verified Customer

starstarstarstarstar

Robert Wagner

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very responsive and excellent equipment.

Verified Customer

starstarstarstarstar

Larry Griffie

October 2nd, 2020

Excellent service, Chris was very helpful, and professional

Verified Customer

starstarstarstarstar

Peggy Rawls

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Quick to answer and always done in a respectful manner.

Verified Customer

starstarstarstarstar

Kathleen Clunan

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Easy to use and the setup went very smoothly

Verified Customer

starstarstarstarstar_border

Lee Stineman

October 2nd, 2020

I went with you because of Angela. She was my initial contact and she answered my questions by getting back to me with info I wanted. She wasn't pushy and just was very thorough and considerate and it created trust in me.

Verified Customer

starstarstarstarstar

Margaret Nesbitt

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Everything is working as planned. Equipment is working good!

Verified Customer

starstarstarstarstar

Mary Arnold

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are easy to deal with and seem to understand how us old folks operate.

Verified Customer

starstarstarstarstar

Mary Grace C. Boreen

October 2nd, 2020

Claire answered my questions. That meant alot, instead if resighting a set message.

Verified Customer

starstarstarstarstar

Mrs Patricia Brice

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It has helped my son,He received medical help really fast about 3 weeks ago,I'm glad he had mobilehelp

Verified Customer

starstarstarstarstar

Patricia Stockert

October 2nd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Representative was very helpful on the phone when I called to purchase the device. Provided good details and a very good price for all that we received. Very easy to set up.

Verified Customer

starstarstarstarstar

Anonymous

October 1st, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I can carry it with wherever I go and I like that. I haven’t had any problems with it.

Verified Customer

starstarstarstarstar

Anonymous

October 1st, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

When I check, the necklace works appropriately. I like that it is central in the house and wherever I fall, it can answer and that I can shower with it.

Verified Customer

starstarstarstarstar

Orlander

October 1st, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Billing and customer service has been very pleasant and good. I would like it if the device could recharge like my phone because one time I didn’t place it correctly and it went down. I was notified by the company that it was happening. Other than that I really like it.

Verified Customer

starstarstarstarstar

Phillip

October 1st, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It is a good device. I am sure it works. I don’t like that I have to charge it every 2 to 3 days. They are very helpful.

Verified Customer

starstarstarstarstar

Sabrina

October 1st, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer service is very attentive. I think their service is great. They follow up with afterwards. Everything is great. It is easy to use. I don’t like that she has to remember to put on the necklace and the bracelet, I wish the fall detection was also in the bracelet because she likes that better.

Verified Customer

starstarstarstarstar

Waneta

October 1st, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When I call, I don’t have to wait long to talk to someone, which is something I was having a lot of trouble with Medic Alert. I am happy with this company.

starstarstarstarstar

Judith Linkey

September 26th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like the customer service, the products & the prompt response. Tami, the representative I spoke with yesterday was polite, friendly and very efficient. She answered all my questions & explained everything in a way that was easy to understand. She then made the change in my billing statement that I requested. She is definitely an asset to your company.

Verified Customer

starstarstarstarstar

Anonymous

September 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When there are parts I am confused about, I know they will explain it to me if I call customer service. I like how friendly and nice the staff is. It has been easy to use the device as it is easy to understand. It is a wonderful company with wonderful people to work with.

Verified Customer

starstarstarstarstar

Anonymous

September 25th, 2020 DETAILS arrow_drop_down
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to sigh up. All my interactions with them have been prompt and professional. I don’t like that I need a medical alert device but I do so this one is fine. Everything went smoothly when I used. They reset and everything went fine.

Verified Customer

starstarstarstarstar

Nancy

September 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar

I like the watch. I work all the time and it is not slightly affected.

Verified Customer

starstarstarstarstar

Anonymous

September 25th, 2020 DETAILS arrow_drop_down
Customer service
starstarstarstarstar

The service is a little but expensive but I feel comfortable and secure with it. The quality is good. It is a good product. I have to charge it more.

Verified Customer

starstarstarstarstar

Maria

September 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

One time the alarm got pushed and they contacted me right away and asked me if everything was okay so I know they are on top of things. I like the ability to carry it when I am out of the house. I know I will be protected. I am grateful for them. It would be nice if the fall device would also be able to read high blood pressure or heart rate.

Verified Customer

starstarstarstarstar

Mary

September 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Price seems fair to me. They are so kind and work through everything. It is easy to use and I really like that they call my daughter to let her know I was going to the emergency room. I am really glad I have it. I test it every week to make sure everything is okay.