Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.
MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.
Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.
MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.
Read MobileHelp reviews below to see what customers have to say about the medical alert provider.
The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.
MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.
MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.
MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.
For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.
This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.
MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.
Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.
This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.
This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.
This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.
The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.
This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.
This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.
This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.
This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.
MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.
With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.
Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.
One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.
MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.
MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.
Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).
Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.
Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).
MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.
MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.
Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.
MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.
There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.
MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.
One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.
Call our recommended rep over at MobileHelp below.
MobileHelp Frequently Asked Questions
How does MobileHelp’s cost compare to other medical alert companies?
MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.
Does MobileHelp provide a money-back guarantee?
Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.
How much does MobileHelp’s equipment cost?
MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.
Does MobileHelp offer an equipment warranty?
Yes, MobileHelp provides a lifetime warranty on all of its equipment.
Does MobileHelp offer fall detection?
Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.
Can MobileHelp work outside of the home?
Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.
Are MobileHelp reviews positive?
Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
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When help was needed, they were right there. We have it for both my mother and my mother in law. My mother in law fell and it worked the way it was supposed to. They have done everything they said they would. They are always responsive.
Everyday I wear it because I am here by myself. I have fallen and they took me to the hospital. It does go off my mistake too and I am allergic to the wrist band.
It is a little too heavy to hang around my neck but it is good quality and it works. They were good when we ordered it.
I didn’t know how it worked until I called it and asked them about it. I thought it worked automatically, it doesn’t, you have to push a button. I like that it is there when I need it.
The people have been good but the device makes me nervous. I keep worrying that it is going to go off even though I have been told what to do if it does. I don’t like wearing it but I am still wearing it. The people are very helpful and polite and easy to talk to every time I call.
Reply from MobileHelp
Nov 19, 2020
Hello, We received your review and would like to thank you for your kind words. We would also love to speak with you to ensure you are receiving the peace of mind you are looking for with our systems. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
It’s convenient because it has fall detection. I feel safe leaving my dad at home alone. I know he is not on the floor for hours if he falls. The only thing we don’t like is the watch band is not big enough.
It doesn’t seem to work when I fall. I have fallen twice and the bracelet does not call for the alert.
Reply from MobileHelp
Nov 19, 2020
Hello, We received your review and would like to contact you to help resolve any issues you are experiencing with the equipment. Our Fall Detection feature is only available in neck pendant form at the moment. What would be the best number for us to reach you on to further assist? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
I think it is great idea. I have three different button and as far as I know they are working fine.
It’s for my mother who has Alzheimer’s so it is difficult for her. I am afraid that she will fiddle around with it and set it off accidentally, that is the biggest drawback I have with it. They are proactive in answering questions and it does work.
This has saved my life a couple of times. The first time I slipped in the bathroom and landed between the tub and the shower and broke two ribs on my left side. The second time was three weeks later. I fell in a different room and broke three ribs on my right side. It is beautifully made and easy to use.
It was very easy to install. It was very easy to test. They are there when I need them. I feel secure with it. I have one to go with me when I am going somewhere and one for the home as well as the door lock and the base. I feel like I am safe in my home and when I am out of the house.
It gives me a sense of security. I was in a retirement community for several years before I bought my own home. I had one of the mobile devices there as well. I used it a couple of times because of my heart. I like the response. They always respond right away.
Mobile Help was recommended to me by my system. I replaced another system I had with this system. I am very happy with this system. When they sold me the products, they described all the elements of them. I think they did very well. It works perfectly. They get right online with you and find out about what is going on. I am not in love with the fall sensitivity. I know it is excellent but sometimes I don’t wear it. I have it in my handbag.
As far as I know, it is good. I don’t have any complaints. Right now I am fine with it.
It tested just fine. I like that it is there if I needed it.
You guys answer really fast. I don’t like that it goes off so easily. The response was fantastic. It is a great thong for seniors and handicapped people to have. I have recommended it to a lot of other people.
It serves its purpose. They call me when it is set off, so it works. The people are polite and informative.
It does what is supposed to do. I don’t like because it is inconvenient it but it is necessary. I tested it and I got a response within two minutes. They are very responsive but the sales reps don’t know the tech so I got conflicting messages about what to buy.
When I called, I was explained how to use it since I did not know how to test it properly, I had the device upside down, I put is back in it’s proper position and everything has been going well since.
They’ve been so helpful. Testing it was extremely easy and I have been extremely pleased with the reaction from the company when it is set off. I am eighty years old and they make it so easy for me. It is top quality.
I like it all. I like that it is there if I need it. If you need help, it is there. There is nothing I dislike.
Customer support is very efficient and very nice. I would like more features on the device.
I don’t like the necklace part but they have been great the couple of times I’ve accidentally accessed it. They are prompt getting back to me immediately.
Product met my needs and the price was competitive.
MobileHelp is excellent for getting alerts and assistance for my mom.
After research, it looked like the best one for my needs. Customer service so far has been excellent.
was not informed of "chip" in some items and not in others.Plus never received my $200.00 gift card for getting the same plan for a friend Sally L.
Reply from MobileHelp
Nov 19, 2020
Hi Sally, We received your review and would like to contact you to resolve any issues. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Best features on a mobile device, customer service was outstanding! Sherry was highly knowledgeable of the product and guided me to get the best item for my price.
The person I spoke to was terrific. He explained everything to me. Very pleasant.
Theresa M Palmiero
Well I do not like the watch and I do not like the chain around my neck I woyld like to put the other one on but I do not know How
Reply from MobileHelp
Nov 23, 2020
Hi Theresa, We received your review, and upon reviewing your account, we're glad to see that our Technical Support team was able to speak with you and further assist with the equipment. We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can always reach Technical Support directly by dialing 877-827-6207 Option 1, we're always more than happy to help.
Very helpful and professional and answered all my questions.
My mother has hit the alert button a few times and the response was very quick and professional.
ease of set-up and communication, wrist alarm is easy to wear and the mobile monitor fits nicely in a pocket
responsive immediately, even though it was false alarms.
They are right there when we needed them. Very prompt.
Accidentally hit button, very quick response
So far there has been no emergency, but we've had a couple of false alarms that were handled promptly.
Ease of setup, peace of mind, great customer service
Martha L. Cook
When I needed help, they were there for me.
Very helpful, but I have trouble wearing anything on my wrist or neck. That's my own issue not the product
MobileHelp good quality value customerbservice
they thought fell. They call my son and emergency service. I bend over to far and it when off. I did not have my gps with me.
It has helped my parents. My dad falls quite a lot and help has been there for him
Very good assistance in setting up the account and the equipment. Thankfully, we have not had to use the equipment for an emergency, but feel very secure knowing it is there if needed.
They have been very helpful and seemed concerned with a persons issues
Marian Clute, POA
Easy to set up, American accent customer support, easy to use, quick response when alert is activated; excellent product at an affordable cost.
Reliability, ease of use and cost. Shipment was fast.
Easy to work with, everyone was genuinely nice.
Top quality service at an affordable cost. The system proved invaluable (life-saving) after only 5 weeks in service!
Response time is very slow- it takes several minutes for a call to go through which is very concerning to me considering that could be the difference between life and death and such is the reason I purchased the device in the first place.
Reply from MobileHelp
Oct 18, 2020
Hi, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp