MobileHelp

verified
MobileHelp Logo

MobileHelp

verified
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

MobileHelp offers low monthly monitoring fees, ($19.95/mo), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability. MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp. For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center and has two-way communication as an added precaution.

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies. There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment. There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

Disclaimer

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User Reviews

Star Rating

4.7
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7,408 Reviews

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Mrs Gladys Schechter David C. Schechter, MD
May 7th, 2019 Naples, FL DETAILS
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We wear the bracelet, The device is on continuously. Fortunately, we have not had to activate it since we have had no falls

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Tony
May 7th, 2019 Irvine, CA DETAILS
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Easy and very fast to order, but extremely hard and tedious process when you wish to return or cancel the service within the 30 days!

MobileHelp Logo

Reply from MobileHelp

May 07, 2019

Tony, We are sorry to hear that you had a difficult time cancelling your service. Please let us know if you need any further assistance with this. Best Regards, MobileHelp

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Georgia Caruso
May 7th, 2019 Corona, CA DETAILS
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easy to use good value for the cost feel very safe from a fall when wearing the pendent

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JAMES RIBAUDO
May 7th, 2019 Las Vegas, NV DETAILS
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QUICK ANSWERS AND CALL IF IT SEEM I NEED HELP

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Gregg
May 7th, 2019 Delaware City, DE DETAILS
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Good service but takes awhile to answer!

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Kate Carlson
May 7th, 2019 Jefferson City, MO DETAILS
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When we were setting up Mobile Help, customer services phenomenal. Very knowledgeable and professional.

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Brenda DeGraff
May 7th, 2019 Miami, FL DETAILS
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this alarm goes off by it self, when i call the numbers given to me, I am transferred every where and I have a clerk who obviously hates his job,

MobileHelp Logo

Reply from MobileHelp

May 07, 2019

Hi Brenda! We are sorry to hear about your experience. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you!

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anonymous
May 7th, 2019 Vista, CA DETAILS
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Good equipment plus prompt, attentive service

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Vernetta Ingram
May 7th, 2019 Houston, TX DETAILS
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I'm more comfortable knowing that if I'm in distress, all I have to do is press a button and help is on the way.

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Magda
May 6th, 2019 DETAILS
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When I test it, it works fine and I get a call immediately. Their customer service has good responses.

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Anonymous
May 6th, 2019 DETAILS
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I like everything about it, I have no dislikes. When I test it, the company calls me and asks if everything is alright.

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Kate
May 6th, 2019 DETAILS
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We only just got it. It certainly covers a lot of area, so I guess that's a good thing.

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Richard
May 6th, 2019 DETAILS
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In the beginning we had problems with it firing off because it is very sensitive so we changed the communications.

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Vicky
May 6th, 2019 DETAILS
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Since I live alone, it gives my mom peace of mind to know that I got somebody right there to help me. Every time I've accidentally bumped it or anything, they've been right there on the line asking if anything is wrong and verifying who it is. They are very professional. I recently fell and broke my arm and they were very courteous, the only problem is that it took about thirty minutes for someone to get to me. It wasn't a life or death emergency but I was left sitting on the floor.

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Anonymous
May 6th, 2019 DETAILS
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It is very simple to set up and it works like a charm. I am very pleased with is. It is very convenient, wherever I go I can take it with me. It is hard for to remember to take it but I am getting better little by little.

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Joe
May 6th, 2019 DETAILS
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I am glad I have it because my husband does fall sometimes and I feel like he is safe now. When we test it, somebody always is on the line. We have had a quite a few false alarms when my husband accidentally pushes the button and they have been there and very good about it.

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Lance
May 6th, 2019 DETAILS
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I like the availability to have an emergency contact. I test it once and it went successful. I haven't had any issues with it.

MobileHelp Logo

Reply from MobileHelp

May 06, 2019

Hi Lance! Thank you for taking the time to post a review. Is there anything we can do to earn a higher rating?

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Mary
May 6th, 2019 DETAILS
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I tested it once, and they answered right away very politely. I think the company is alright. It seems very dependable, they have been very helpful and informative.

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Roxanne
May 6th, 2019 DETAILS
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I was happy with how it installed easily. One time I tested it, the person come on right away and asked me what my problem was, it was a good response.

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Lydia
May 6th, 2019 DETAILS
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They were very helpful when I got the product. So far I haven't found anything I dislike. When the fall button hit the table and it called the company, they were very gracious and nice and I know it is going to work if anything happened. I feel very safe with the product.

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Carol
May 6th, 2019 DETAILS
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I love my medical device. I have tested I several times and I have gotten a good response every time.

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Lynne
May 6th, 2019 DETAILS
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We have used the technical department to get some things explained and they were able to solve all our problems. The only thing is the device is confusing my wife a little bit. It seems like it will satisfy our needs to we don't have anything we dislike.

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Doris
May 6th, 2019 DETAILS
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The value is very good and the device is good. I had a false alarm once I tried to stop it and held the button for a few seconds and I didn't get anybody on the phone so I had to call the emergency to tell them it was false alarm and that was a mess. I would still recommend it.

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Chandra
May 6th, 2019 DETAILS
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When the alarm goes off, MobileHelp calls immediately. I wish it went off a little less easily because I don't want false alarms. I would recommend it to anybody, especially people that are less active.

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Wayne & Patti
May 6th, 2019 DETAILS
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Works just like they said it would. The first couple of nights the fall necklace would go off but it is easy to report that I'm safe. They are very attentive, friendly, and prompt, so I really like it.

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Kathy
May 6th, 2019 DETAILS
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The customer service is really good, they explain things to me about what I need. I don't dislike anything. I went walking to today and didn't wear sweater so I had to hold it in my hand and that was a little cumbersome but I managed and it does have a little clip on it but I couldn't pull it out enough to clip onto my pants.

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Anonymous
May 6th, 2019 DETAILS
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Recently I fell and I used it and they showed up right away. It is sensitive but the response is good.

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Linda
May 6th, 2019 DETAILS
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The device is too sensitive, I don't touch and it will go off. It works fine when I test it and they respond right away.

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Joan
May 6th, 2019 DETAILS
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Several times I wasn't doing anything and it went off by itself for no reason. Other than that, I like it all. Anytime I need it they're there.

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Mary
May 6th, 2019 DETAILS
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Feel a lot more secure in my home. When you hit, they are there right away to get me help. Every time I call with a question, they're readily available to explain and have patience with me.

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Anonymous
May 6th, 2019 DETAILS
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MobileHelp has been very attentive to my questions and getting everything set up. The necklace is too short, when you are laying down you feel like you are choking a little bit. I only wear the watch and that seems to be working well.

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Donna
May 6th, 2019 DETAILS
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It beeps sometimes when it shouldn't when I guess I have hit against something, it has gone off a couple of times when it wasn't necessary. I haven't had any problems except that. They have been helpful every time I have talked to them.

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Jackie
May 6th, 2019 DETAILS
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Like than I can take it with me. It is easy to use and I know how to cancel a false alarm. Everything is good except I can't hear anyone if I fall in the back.

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Freddye
May 6th, 2019 DETAILS
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I think it is better than most, value wise. Their representative are very courteous and helpful and not pushy and that is wonderful in a salesperson. I test it every Monday for a battery check. The only thing I dislike is the magnet on the necklace sometimes will come loose while you are undressing. Overall, with the whole company I have been very happy. I have a had a very good experience.

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Carol
May 6th, 2019 DETAILS
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I feel more secure and safe. They respond immediately even if you don't need help. It is nice to know they are there.

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Anonymous
May 6th, 2019 DETAILS
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Customer support was very helpful and went the extra mile. They answer all my questions and provide additional information.

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Robert And Jo Ann
May 6th, 2019 DETAILS
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I could never leave the apartment without my husband and now I don't have to worry because they are there to keep track of home and I know there is something there is something, god forbid, were to happen.

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Jean
May 6th, 2019 DETAILS
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The device went off by accident and they were very compassionate.

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Anonymous
May 6th, 2019 DETAILS
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An excellent value that I would recommend. I trust MobileHelp.

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Diane
May 6th, 2019 DETAILS
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Haven't had much experience with it, but I like that I can take it out with me.

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Oliver
May 6th, 2019 DETAILS
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I've tested it three or four times and I'm pleased with MobileHelp.

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Deborah
May 6th, 2019 DETAILS
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MobileHelp explained everything in a way that was easy to understand.

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Larry
May 6th, 2019 DETAILS
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Tested it, but never used in an emergency before. Test worked just fine.

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Anonymous
May 6th, 2019 DETAILS
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The service is both easy and convenient.

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Bill
May 6th, 2019 DETAILS
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One moment I am talking with the customer service rep, the next moment I am being helped up by paramedics. They were very responsive. The plastic on the wristband irritates me a lot.

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Anonymous
May 6th, 2019 DETAILS
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The device is too sensitive for me to use. I would recommend it to friends though.

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Carrie
May 6th, 2019 DETAILS
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They have always responded to my alerts. I don't like how the device is too sensitive. I like the service, but wish that the range on the device was a little longer.

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Emily
May 6th, 2019 DETAILS
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Customer service took the time to call me after I set up the device and tested it. They were very nice and patient. The GPS and lockbox works perfectly.

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Mary Grace
May 6th, 2019 DETAILS
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Customer service is very helpful, and the device is handy to wear.

Verified Customer

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Earl
May 6th, 2019 DETAILS
Value for your money
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Company trustworthiness
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The device is very responsive. A couple times, the device has gone off by accident, but it is working well.