Name: MobileHelp
Rating: 4.5

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Verified Customer

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Lori Steele

For one thing, Customer Service at your company is great! Polite, extremely helpful and knowledgeable. Your company offers much more than the previous company I had which was Phillips Lifeline.

2 years ago

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Verified Customer

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June buck

No problems. Had only a month. Have done every thing Right. Will only know how good it is if I have a problem. Will attempt to check in in a day or two. Thanks, everything fine. June Buck

2 years ago

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Verified Customer

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Robert L. Sigismond Utica, MI

I dropped it on the floor once and got an immediate call back Although I pushed the button to stop the transmission when it asked me even though I cut it off. Then I got a notice via e-mail that I should be more careful..

2 years ago

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Verified Customer

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Sharon Berg Bellevue, WA

Fortunately we've not had a fall to use it. But, we have had the opportunity since several times to speak with someone about how do use it and different tactics. Everyone has been very knowledgeable and very helpful and very kind and very patient.

2 years ago

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Verified Customer

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annette nunnally Tinley Park, IL

We haven't had the test of time, but initial presentation was very good. They seem to be very accommodating, especially when you inadvertently trigger an alarm. Introduction and teaching how to use the equipment has been very good.

2 years ago

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Verified Customer

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Gloria Babin Chauvin, LA

Button works but very sensitive , had to return first button because not staying charged. Second button better. Having to charge often so if falls not will be wearing it. It comes on and tech help comes on to talk when I didn't press it.

2 years ago

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Verified Customer

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Russ Hewitt Hattiesburg, MS

I am very impressed with the quick professional response when fall detection was activated. My mother fell twice last month and received immediate response. Thank you so much.

2 years ago

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Verified Customer

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Lonny Buinis Saddle Brook, NJ

Although we haven't had much opportunity to review the service in detail, from our brief interaction I am favorably impressed by their response, expertise, thoroughness, and friendly helpfulness!

2 years ago

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Verified Customer

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Alice VDH Little Chute, WI

Have been extremely helpful from the beginning. I wanted a system that was not going to have tons of false alarms and not call emergency responders when not needed. This company has been great with fulfilling my needs.

2 years ago

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Verified Customer

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Barbara Schmidt Cedarville, NJ

I have not had to use mobile help for any medical incidents so far. However, there were three different times when the pendant (1) fell off my neck while in a store and said "fall alert detected." (2) While it sits on the base in my home all the time, I put it on to go out one day and it said" battery is low." That happened twice. Also, While walking to my car wearing it , it said "fall alert detected."

2 years ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for any trouble you are experiencing with the battery life and false alarms. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to contact you to help resolve these issues. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Samuel L. Russell, Jr. Tucson, AZ

I accidentally bumped my MobilHelp which was around my neck while loading my clothes washer and I immediately heard this voice saying, "fall detected" with instructions as to what to do if I actually had not fallen. I was amazed to get that response and it was so reassuring to know that the system works so well.

2 years ago

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Verified Customer

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Margaret Chase Livermore Falls, ME

I had great call but the fall detector battery had to be charged approximately every 10 to 12 hours. Mobil Help promised theirs would last about 3 days. It didn't . Mobile Help immediately sent an entire new product. The battery is no better than the last one.

2 years ago

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Verified Customer

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Debra Replogle Southaven, MS

When we first got the necklace my mother kept accidentally pushing the button. The response was very fast. She's gotten used to it now but ambulance showed up at the house two times. It definitely works

2 years ago

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Verified Customer

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Muriel Sheppard West Des Moines, IA

it is so light to wear around my neck, I often forget it's there. It is easy to keep in the charger overnight with my glasses and hearing aids. I put them all on at the same time.

2 years ago

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Verified Customer

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Marie Lukasik Johnson City, NY

I have accidentally hit the fall alert button more than once......there is instant response. I have not had to place a real call for help but feel confident the response will be just as fast.

2 years ago

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Verified Customer

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Linda Miner Denver, CO

I am a new customer and because of low AT&T signals, I feel insecure at times. I have accidentally hit the button and it tells me a fall has been detected. I cancel it, but wonder if it went through. The one I replaced would say call failed. I am trying to adjust with fall detection pendant, bracelet and go button. The problem with signals is because of the construction of our building and not faulty equipment.

2 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you are experiencing due to the cellular signal in your area. We are glad to see that you were able to connect with our Technical Support team for assistance with resolving these concerns. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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Verified Customer

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Shirley Steward Cumberland, MD

Their technical support in regards to follow up of notifying family and low battery has been great. Knowing I have that and can get the help that I need has provided me with great comfort.

2 years ago

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Verified Customer

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Annie Bess Anderson Boerne, TX

Incomplete info at initial signing. Also was told I would be contacted if my daughter signaled for EMS which happened on Jan 25. However I received no such notification when she was transported by EMS to hospital following a stroke.

2 years ago

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Verified Customer

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Kathy Tompkins Gastonia, NC

The device was bought for my mother in law. I haven't been in contact with Technical Support yet but Customer Service has been helpful so far. She is having some difficulty keeping her fall pendant and on the go device charged.

2 years ago

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Verified Customer

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Roger Ritchie Cross, SC

Made everything simple!! One phone call everything was handled received monitor earlier than expected. Staff is very helpful and kind. Best part of the whole situation due to the dependability and efficiency.

2 years ago

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Verified Customer

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Lucille Todd Oxford, NE

when I fell 3 weeks ago Sunday the fall alert went off and notified medical team and they were at my house and was able to get me up and advised family that I should be checked out at hospital.

2 years ago

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Verified Customer

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Michael TORGUSON Medford, OR

The response time has some room for improvement. When my wife fell, it took over 2 minutes to connect to an operator. Overall they are totally on it, and I do not have a problem with recommending them to family and friends.

2 years ago

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Verified Customer

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Frank V. Moore Onley, VA

While I fortunately haven't had an event requiring emergency response, the response when I conduct system tests assures me that, if I should, the response will be close to instantaneous!

2 years ago

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Verified Customer

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Gale Grau Twinsburg, OH

My mother accidently pressed her necklace at 2:30am. I was out of town and my husband got the text and ignored it since he was still asleep. They called and he went to check on her. It was a good drill for us all.

2 years ago

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Verified Customer

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Helen Ye San Francisco, CA

Customer service has been excellent. Product/ service works although there is no consistent testing of equipment that is done automatically to ensure all devices are working as needed.

2 years ago

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Verified Customer

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Margo H Rudd Richmond, VA

I do not feel secure wearing the wristband or fall detector. The wristband gives no signal it's working. I am afraid I will accidentally hit the help button. The fall detector is the way according to signal activated and does not tell you if needs charging. I wish the lanyard was shorter. It accidently fell under my arm and sent an alert. a night I will accidently activate the help button. The fall detectorfraid that

2 years ago

Reply from MobileHelp

Hi Margo, We received your review and we are sorry to hear that you are not yet getting the peace of mind you were looking for with our system. Is seems like you still have not had a chance to speak with our Technical Support team about the equipment. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Verified Customer

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Carole McCartney Reading, PA

It makes me feel safe. No experience actully to report, but I do know its working because my dogs have bumped it a few times and it registered a fall and notified me. It is easy to check, recharge, etc.

2 years ago

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Verified Customer

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Donna GautierDonna Milledgeville, GA

I have only had it a couple of months and have not had to use it. However, while setting up I accidentally did activate and had an immediate response. The parts are easy to wear, not aggravating as I feared.

2 years ago

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Verified Customer

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Dolores Davis Sardis, OH

Because the ones I have talked to . There very caring and help you out so you learn how to use the bracelet or necklace and the fall button . I take my mobile fall with me if I'm outside or at town .

2 years ago

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Verified Customer

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Ronald Schneider Lecompte, LA

I love the DUO system for reassurance at home and on the go away from home. I have tested all the devices and they work great. Customer Service and Tech Help have been VERY helpful!

2 years ago

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Verified Customer

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Roland Montrose, CO

Set up and customer service have been great so far. I cannot speak to the functionality of the system as we just set it up in the last 24 hours. But so far, we are happy with our MobileHelp experience.

2 years ago

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Verified Customer

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Charlotte ROSE LAFEVE Fife Lake, MI

#5 I haven't had to to us it but I accidently hit the button and I was answered immediately. I feel if, and when I need to use it I will get the attention I need promptly. use it

2 years ago

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Verified Customer

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Sharon Selph Conway, AR

They would get a 5 except for the fact that my mother's pendant with fall detection sends out false alarms when she happens to turn over in bed in a particular way. We don't know how to correct the problem. We've had at least 7 or 8 false alarms in the month since we've had the service. Their response time is quick and sure...just frustrating.

2 years ago

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Verified Customer

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Dorothy Burke Tolland, CT

Equipment is compact and light, easy to use. Pendant is not bulky as one I had previously from a different company. The staff is very knowledgeable and easy to communicate with.

2 years ago

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Verified Customer

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Noreen Gallinari Okatie, SC

it is too new for me to have a complete value for it. I have a wrist one and had one false alarm by knocking it acidentally. But my concern was with the test button.It doesn't always work so I have to call CS to put the test through.

2 years ago

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Verified Customer

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FERN ELAINE SCOTT Wardsboro, VT

iT WAS SIMPLE TO HOOK UP AND GET CONNECTED. wHEN YOU ARE 80 YEARS OLD YOU NEED THINGS TO BE SIMPLE. AI T IS ALSO VERY AFFORDABLE WHICH IS IMPORTANT WHEN YOU ARE ON A FIXED INCOME.

2 years ago

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Verified Customer

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Harriet Jacobs Wilmington, DE

My first experience was a mistake pushing the button. The response called immediately to make sure I was ok. However it was comforting to know how quickly the call was answered.

2 years ago

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Verified Customer

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Karen Koogler Springdale, AR

Thankfully we haven't had to use it yet but it does give us peace of mind knowing it is there if we need it. And the best thing was it was so easy to get and set up. Thank you MobileHelp.

2 years ago

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Verified Customer

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Kenneth Potts Rantoul, IL

Very impressed with the level of service while putting our system to work. We haven't had an emergency but we feel confident (from our testing of devices) that help will be at hand quickly if needed.

2 years ago

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Verified Customer

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Madeline Smith Wheaton, IL

Very alert. I was wearing the wrist alert and it is too large for me, keeps sliding around and setting off false alerts, they immediately were on the base asking me if I was OK. I do better withthe pendent.

2 years ago

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Verified Customer

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Kimberly Marshall Hillsborough, NJ

We had a mishap with the system and we are looking for an alternative and we want to stop using it. We could not find our loved one and we were using the GPS tracker We eventually called the police, who also looked at the tracker. It said she was in one place and kept flippng all over the place. We thought she had dropped it. Then we found her at home, and the mobile help device was there too.

2 years ago

Reply from MobileHelp

Hi Kimberly, We received your review and sorry to hear about this incident. We hope that your loved one was found safe. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

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Verified Customer

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Howard Bennett Indianapolis, IN

The only experience I've had were two times where I must have inadvertently hit the button, because I started getting someone asking if I was alright. They were very nice about it

2 years ago

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Verified Customer

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Ella Friesen

I like that the pendant is so light weight I hardly know I'm wearing it. It is comfortable to wear at night. The mobile device is also very light weight & easy to carry in a pocket

2 years ago

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Verified Customer

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Hazel Kiekintveld Holland, MI

So far, so good I have only had my Mobile Help for less than one month. I have bumped it a couple times which caused it to send an alarm but the people have been very understanding. Reception has been very good.ding

2 years ago

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Verified Customer

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Tammie Hudgins Kosciusko, MS

I rate MobileHelp Company an overall five because of their quick response time to an alert of emergency. Also, the customer service department is not only friendly, but helpful in solving issues.

2 years ago

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Verified Customer

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Marian Brown Fayetteville, NC

My wrist button was hit by mistake. When I didnot call to explain what had happened thr called my. Daughter and told her they were sending out EMS if they didnot hear from me. They were on the case.

2 years ago

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Verified Customer

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Kristy Jackson Mount Pleasant, TX

I spoke with a customer service rep about the voice only coming out of one speaker and he reset both machines quickly. He double checked all the information and made sure all was correct before we hung up.

2 years ago

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Verified Customer

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Marsha Gunderson Bellevue, NE

When I called, the salesman was extremely knowledgable, helpful, & friendly. When I've called Customer Service, they answer my questions and are caring and helpful and friendly.

2 years ago

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Verified Customer

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Rita Calixto-Jarvis Tularosa, NM

My husband was with the program for about a week and a half, and they called me when he fell one morning. It's important because I work an hour away from home, and he's there all by himself.

2 years ago

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Verified Customer

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Richard Furlong Lockport, IL

They were so helpful on the phone, getting the information,. upon making a decision there was no problem they were very informative and when I set it up there was no problem. It was as easy as they said

2 years ago