Name: MobileHelp
Rating: 4.6

star star star star star_border

Vincent New Baltimore, MI

Appreciate the sales rep, explained all well, professional and friendly he was. Can’t say more, as I have not yet needed nor used the service, so I don’t know how well it will work, frankly hope I never need to find out.

4 months ago

star star star star star

Mark Sheboygan, WI

I liked the ease of adapting to the products that will assist me in my time of need. I am very pleased with their quick response and with their kindness, helpfulness knowledge and Patience!! Thank you!

4 months ago

check_circle

Verified Customer

star star star star star

Tamara Charlotte, NC

Great system. Fell again after getting Mobile Help and it was great. They called to see if I had fallen then sent EMS who responded quickly.. Highly recommend !!

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Eva Clayton, CA

The pendant is clunky and heavy, flashes green frequently - I understand that this is not MobileHelp's fault - cell tower coverage maybe inadequate, although I have no trouble with my phone. The unit does not hold battery strength and is on charger a great deal of the time. I just don't like it. Sorry

10 months ago

Reply from MobileHelp

Hi Eva, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you have received. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 28th, 2023

check_circle

Verified Customer

star star star star star

Biff Thomas Lake Havasu City, AZ

Like the fall feature, the flexibility in numbers to be called when button pressed or fall detected. The customer service has been exceptional. So far, so good.

10 months ago

check_circle

Verified Customer

star star star star star

Doris Bronaugh, MO

Like everything about Mobile Help. Quick to respond. Even when button is accidentally hit, there is quick response and I have the ability to cancel the call.

10 months ago

check_circle

Verified Customer

star star star star star

Mary Lake Hopatcong, NJ

The fall alert portion on my device is very sensitive.If I even lay the pendant down too hard- it has the fall alert alerted- other than that I like the unit

11 months ago

check_circle

Verified Customer

star star star star star

Donna Hathaway New York, NY

I am very pleased so far, although I gave not needed to use the service the customer support is outstanding. The monitor is easy to wear and it charges quickly.

11 months ago

check_circle

Verified Customer

star star star star star

Susette Willhite Westminster, CA

My balance has not been as steady lately as I’m used to, so I felt reassured with the MobileHelp unit. It’s easy to respond when the unit is accidentally dropped.

11 months ago

check_circle

Verified Customer

star star star star star

Sam Dimoff Pittsburgh, PA

So far, good. Still new to me and am learning, especially about the GPS device. Didn't know it had to be taken off the cradle several hours or used several hours each day.

11 months ago

check_circle

Verified Customer

star star star star star_border

Debbie Perrysburg, OH

I got MobileHelp for my mom after my dad passed away. We are very happy with it. My mom has had several false alarms, but it gives me comfort because I know it will detect a fall or other problem that occurs.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Heidi Pearson Scottsdale, AZ

I liked how easy it was to "purchase" and install the service. However I have just learned that I need some sort of service from Rural Metro in order for my service to work and there is a time limit as to when I need to correct the problem. I wish I had been to about this prior to setting up the service.

11 months ago

Reply from MobileHelp

Hi Heidi, We received your review and we apologize for any inconvenience this has caused. Depending on the State, additional documentation may be required for coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we will always notify you of any changes. Please let us know if any further assistance is needed. You can reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Beverly Buonaugurio Rochester, NY

Knock on wood, I have not had any "events" since getting my Mobile Help unit. But, I will say that Customer Service is very helpful. I received my unit quickly. Thank you!

11 months ago

check_circle

Verified Customer

star star star star star_border

Judy Schoenbeck

I find the necklace with the Micro System bulky and heavy. The seat belt in my car has set off the unit twice. It has given a fall alert when I simply removed the necklace and placed it on the bed when I was changing clothes.

1 month ago

check_circle

Verified Customer

star star star star star

Shelby

Both times my mother-in-law has fallen and did not press the help button MobileHelp detected it and called an ambulance and the family. I am marking I am a paying customer for my mother-in-law, but not for me.

1 month ago

check_circle

Verified Customer

star star star star star

Judith

Not very techy, so not that difficult to set up; and although I initially accidentally triggered the "fall" button, was given the opportunity to retract before help call was initiated.

1 month ago

check_circle

Verified Customer

star star star star star_border

John

Good customer service and response time.

1 month ago

star star star star star

Shannon Owendale, MI

All of the representatives are friendly and knowledgeable and helped me with the problem I had. I thought I had lost my pendant because the clasp came undone and it fell off I found it two weeks later on the floor of my car the representative sent 2 knew ones. Thank you for your help.

7 months ago

check_circle

Verified Customer

star star star star star_border

Joeann Louisville, KY

When wearing I find that it is trigger happy. I find that the least touch causes it to send a message and this week when it started blinking I did not hear the operator on the necklace so I could tell her it was a false alarm until she called my land line.

1 year ago

check_circle

Verified Customer

star star star star star

Robert Fletcher, NC

I really like the lock box that came with the kit. I don’t worry at all about EMT’s having to break into the house because they’ll know the combination and my house key is readily accessible.

1 year ago

check_circle

Verified Customer

star star star star star_border

Helen J Lelievre Lubec, ME

have wrist button, while necklace is charging, you still have coverage ... no person "talking" to you in the middle of something! Good phone support for my questions and getting set up, didn't have to wait too long for a real person but whatever the real person had to do, that took lots of time and slow

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Carolyn Kraft for Elsie Bedrosian Fresno, CA

The above rating has nothing to do with service but it has to do with billing. My mom paid in FULL with her VISA by phone with the agent who signed her up for an entire year the day we ordered. She got a letter a few days ago stating that her bill was overdue. So now she's trying to follow up on your poor accounting. She's in her 90's and doesn't need this extra headache. Please follow up and clear up her account.

1 year ago

Reply from MobileHelp

Hi Carolyn, We received your review and we apologize for any inconvenience you have experienced with the billing for your account. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon and resolving this issue. Thank you for being the most valued part of our MobileHelp family.

Dec. 3rd, 2022

check_circle

Verified Customer

star star star star star

Rich Gergits Oak Lawn, IL

Customer service very helpful. Haven't actually needed to use the system yet but have done the testing and everything seems simple enough for my mother to use needed to use the system yet

1 year ago

check_circle

Verified Customer

star star star star star

Susan Graves Vinemont, AL

My mothers battery was low and she received a message to charge her device and I also received a text message that it was low. My mother stated she feels safe with this new device.

1 year ago

check_circle

Verified Customer

star star star star star

Char Elliott Yuma, AZ

Recently I did have a bad fall and MobileHelp immediately was aware of it and then notified my main contact person so they were aware of everything so there was no worry and made aware of what had happened

1 year ago

check_circle

Verified Customer

star star star star star

Zimmerman Elkridge, MD

They were helpful in selecting the right device for my family and cost was reasonable. Mom found it easy to use and likes that she can send a test the device whenever she wants to ensure it is working

1 year ago

check_circle

Verified Customer

star star star star star

Dana peterson Bossier City, LA

Quick response time. Don't know much else as of now, as I haven't had any accidents or falls. I do, however feel protected and that I'd be able to get help soon should I need to.

1 year ago

check_circle

Verified Customer

star star star star star

Judy Drummond Montgomery, TX

The Mdicalert device is very sensitive.I've had several experiences in which the MobileHelp people were concerned that I might have had a fall. I hadn't, but it was comforting to know that help was available.

1 year ago

check_circle

Verified Customer

star star star star star

Jeanne Pike Melbourne, FL

My sister was having a stroke. She called me and I reminded her to push the button on her device hanging around her neck. I stayed on the phone with her until the paramedics arrived. It worked perfectly!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Shannon Chappell Wilmington, NC

I received an email notification of a mobilehelp medical alert alarm received and then another text operator calling device and my loved one cancelled it however I never received a text stating that it was cancelled. Please note that this happened at 2am so I call Mobile Help and was on hold for at least 7 minutes so I had to go check my loved one at 2am to see if they were ok. It would be nice if we could also get a text noting that it was cancxelled

1 year ago

Reply from MobileHelp

Hi Shannon, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Nov. 3rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

William Tietjen Denver, CO

Two weeks into our provision of the Mobile Micro system and it failed today. Failed to test, failed to notify and generally failed to find a cellular signal. I was on the phone with Brandon and they will overnite a replacement micro button with accessories. I asked them, "do not ship via Fed Ex under any circumstances." The last time this happened it took a 2-day overnight 6 days to reach me and I had to track it down myself and pick it up myself after Fed-Ex failed to deliver it and started rerouting the parcel all over creation. It was a mess. Fed-Ex is no longer a reliable shipper. I asked this time that any shipper other than Fed-Ex be used.

1 year ago

Reply from MobileHelp

Hi William, We received your review and we apologize for the issues you are experiencing with the cellular coverage in your area. Our Technical Support team, a representative will be happy to further look into this with you and find a resolution for this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kathy San Diego, CA

The device started flashing green while my mother was just sitting in a chair talking with me. I pressed the button to try and turn it off. It said a call was in progress. It repeated the saying numerous times. I received a text that I would get a call. From it initially telling me that a call. I never received a call. After approximately 15-20 minutes from the device saying a call was in progress to it actually connecting with someone!!

1 year ago

Reply from MobileHelp

Hi Kathy, We received your review and we apologize for the longer than normal wait times you experienced during this incident. Thank you for bringing this concern to our attentions. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Nancy Suienecker Lima, OH

A fall alert alarm ask me if I had fallen. I was doing exercises at the time and the button hit the floor to cause the alert to go off. I am now being cautious to contain the button when exercising.

1 year ago

check_circle

Verified Customer

star star star star star

Margaret Koehl Chambersburg, PA

The setup was easy and the service is excellent. They call even if there's any question about falling. Just banging the unit against the dryer they called to make sure she was ok.

1 year ago

check_circle

Verified Customer

star star star star star

Nancy Clemente Gloversville, NY

I feel safe and have no worries about being alone. I can't believe how sensitive this unit is. I dropped my neck button and it was quickly answered as a fall . . Once again, I feel completely safe!

1 year ago

check_circle

Verified Customer

star star star star star

Jamie Woburn, MA

So far, they've been very responsive to my father's needs. He can hear and understand them through the device , which was a big concern of ours. And he must like it too because he's been SO good about wearing it!

1 year ago

check_circle

Verified Customer

star star star star star

Lora Vomhof Perham, MN

It was so nice to be able to talk with someone about our questions at the time of set up. My mother is able to wear it without it feeling cumbersome. Recharging easy and straightforward

1 year ago

check_circle

Verified Customer

star star star star star

Suzanne Elliott Nottingham, MD

I have accidentally hit the button multiple times while I'm getting used to you and Mobile Help they've been prompt professional and compassionate it's a great experience so far

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Diane Carlson Huntersville, NC

They were very cooperative with me and my problem. This mobile runs on at&t. AT&T is is poor in this area. It lost connection and therefore ran my battery down every day well I tried to reconnect multiple times. My unit only stay charged for less than a day. I will no longer be using medical help however I have to write them very high on customer service assistance and help so I can't keep them because it keeps disconnecting.

1 year ago

Reply from MobileHelp

Hi Diane, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Sep. 29th, 2022

check_circle

Verified Customer

star star star star star

Joann Goldman Spring Hill, TN

My mom knocked her system off the table by accident when it was changing, they were on it quickly, rescue squad was pulling in the driveway. I had put my phone on charge and didn't hear it ring when they called me.

1 year ago

check_circle

Verified Customer

star star star star star

Marcia Cahill Crystal Lake, IL

The system worked perfectly when I fell and needed the paramedics to come. Reassured me help was on it's way after pushing the button. In a rehab facility right now so my deuce is at home on the charger awaiting my return.

1 year ago

check_circle

Verified Customer

star star star star star

Greg Harper Duluth, GA

They made the process so easy and had exactly the right solution my father needed. They were extremely friendly, helpful and really took the time to help me understand the right product and plan.

1 year ago

check_circle

Verified Customer

star star star star star

Thomas J Martwinski Leesburg, VA

The quality of their customer service is amazing. Their product works as describe. My Mom's fell three times in one month and the system detected her fall, called her and sent EMT to assist her. They get it right!!

1 year ago

check_circle

Verified Customer

star star star star star_border

John Makuch Seneca, SC

I love it except that seems to detect falls that did not occur. Usually the monitor calls me and gives me the change to report a false alarm. This evening it did not give me that chance. The local first responders were czlled and responded.

1 year ago

check_circle

Verified Customer

star star star star star

Kristin Weaver San Francisco, CA

Very friendly and knowledgeable people who got us set up quickly. When button was pressed accidentally, you responded immediately to the wearer and those who were to be contacted in case of an emergency

1 year ago

check_circle

Verified Customer

star star star star star_border

Debbie Cramer Sharpsburg, GA

The lead up to purchase of the equipment was exceptional. The person was pleasant, knowledgeable and friendly. The follow up has been a little complacent however. It has been challenging to get my Mother to wear the necklace but she loves the watch so we continue with "baby steps" to optimize the usage.

1 year ago

check_circle

Verified Customer

star star star star star

Dianne carter Culver City, CA

I have not seen the person I helped purchase this product since it was installed. I understand from his caregiver that he seems comfortable with it. Will be visiting him soon, so will be better able to assess thecsuthation

1 year ago

check_circle

Verified Customer

star star star star star_border

James Groves Las Cruces, NM

I haven't medically needed the service, but I wear it at all times when mobile. I have unintentially activated it while mobile. I received an immediate response and had to verify that I was fine and no emergency response was required.

1 year ago

check_circle

Verified Customer

star star star star star

Elise McKibben Boulder City, NV

Purchased for my mom. She has had one incident where she accidently pushed the button. Mobilehelp immediately responded and was very polite about the false alarm. We appreciated how quickly she was contacted.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Rocky Rodela Panorama City, CA

I already had a false experience with my MobileHelp unit. I was wearing the unit when it just banged back and forth on my chest and set off a fall down down call. I naturally went to push the button to cancel the call but I messed up and didn't cancel but ended up stopping my text messages from coming. Needless to say I called the next morning to try to get some understanding of what went wrong and Thank God he gave a gentleman who was very patient with me until we got the mobile unit to work in my place.

1 year ago

Reply from MobileHelp

Hi Rocky, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment. If you have any additional questions or concerns, we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jul. 2nd, 2022