Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jannan Campbell Puyallup, WA

I got Mobile Help because I was tying my shoes, and I was falling down. I had some issue with one of the buttons, so they sent me another one with a prepaid envelope to send the broken one back. They're very good about replacing things.

7 years ago

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Verified Customer

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Anita Crooks Sumner, NE

When I fell, fortunately I had my phone nearby, but after that I decided that I needed to get a mobile device. I haven't had to use it but I feel that I believe that they are there for me. I feel confident enough to recommend it to other people.

7 years ago

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Verified Customer

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Mary Hilton Hastings, MI

I love that I can carry the unit with me wherever I go, and they're always helpful. Whenever we would lose power, Mobile Help has a battery, and it gives my companion a great sense of comfort when he's away and I'm home alone wearing it.

7 years ago

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Verified Customer

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Joseph Love Washington, DC

I once fell and got sick and was lying on the floor and no one knew I was here. When I got well and got out of the hospital, I decided that the system would be something very helpful to me. I'm very satisfied with the product because they have responded to my emergency needs more than one time.

7 years ago

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Verified Customer

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Elanie Grieco Morriston, FL

I fell one time when no one was around. Afterwards, I thought that maybe I needed something when I do fall and there isn't anyone there to help me. So far, I haven't had to really use it, but if I hit it accidentally, the've been very polite and just check to make sure I was ok.

7 years ago

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Verified Customer

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Ruth Warner Palmyra, WI

They're very good about maintaining the devices like when the batteries run out and things. They're also very responsive about when the line goes on accidentally. They always hurry to get in touch with me to remedy the situation. Great service!

7 years ago

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Verified Customer

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Judith Hartman Fleetwood, PA

I live alone, and I needed Mobile Help because I don't have balance and fall a lot. With Mobile Help, I feel that I'll be taken care of if something happens at home or away from home. The people have been really great and very helpful!

7 years ago

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Verified Customer

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Francis Hupp Belpre, OH

I didn't think I needed Mobile Help, but my grandchildren kept telling me I needed it, so I bought it. I've never had to use it but I accidentally tripped the button a couple of times, and their response was immediate. I'm very satisfied overall.

7 years ago

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Verified Customer

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HD Bellflower, CA

I like to go on walks, so I needed something that I could take with me. I think I've only used it once when my doctor over-medicated me, so I pushed the button and they were there. They're always very very nice. I've never been disappointed.

7 years ago

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Verified Customer

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Betty Key Lubbock, TX

My mom is ninety years old and needed to have some way to communicate when she was out or if she needed help. Mobile Help gives me confidence that if she was to fall in the shower or house, she can push the button and get a response.

7 years ago

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Verified Customer

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Connie Woten Chicago, IL

I live alone, and I've been having trouble with my feet so I was afraid I would fall. Because of this, I decided to get Mobile Help. I haven't really had to use it, but I have pressed the button by mistake. They always answer right away, so that gives me a good feeling of security.

7 years ago

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Verified Customer

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Juliet Heun Louisville, KY

When I started traveling and driving, I called and asked for information and they were very knowledgeable and helped me set it up in my home, and I have been totally satisfied with them. I do test it periodically so I feel very comfortable and safe with that.

7 years ago

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Verified Customer

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CR Topeka, KS

My husband, who has passed, had Life Alert, but this one is so much better. I like this because I can take it wherever I go in the United States and Canada. I can fly with it, I can drive different places, and even if I see an accident I can report it to help somebody else. It's excellent!

7 years ago

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Verified Customer

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Alton/Sharon Obrecht Titusville, FL

I have a deaf daughter that lives with me, who would not be much help to report something that might happen to me so I figured I needed some help. I take my GPS with me every time I go out the door, and I just feel like someone's with me all the time. I am completely satisfied with it, and I feel very secure with it.

7 years ago

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Verified Customer

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Cheryl Wilson Inverness, FL

I decided on Mobile Help for my husband and my mother and eventually for myself after calling all different kinds of companies - Mobile Help turned out to be the best. It's great because I have a big yard I go out and work in, and I carry the device with me. If i'm in the car, I can take it with me as well. I've been very satisfied with it.

7 years ago

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Verified Customer

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RE Cumberland, MD

I live alone so my boys decided to get one for me to make sure I was taken care of when I was by myself. I take it with me when I go out, and it gives me the feeling that I can get help. It's really nice to have, and my boys think so too. When I first got it, I accidentally bumped it a few times and it went off and the people asked me if I needed anything. I told them no and they were very nice about it - they said they would rather me hit it when I don't need to than not hit it when I do. My sons and I have been very satisfied with everything.

7 years ago

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Verified Customer

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IW Palo Alto, CA

I found Mobile Help and decided I needed it because I live alone. I like it because I am not home bound, and I use it for traveling. If I lose the mobile equipment, they can find it for me whenever I put it in the house. Great service.

7 years ago

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Verified Customer

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Nancy Wilmington, DE

Excellent in all features and have already recommended it to a friend

2 months ago

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Verified Customer

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Diane Amarillo, TX

I’m so confused. It came with a watch, but no charger. How do I know if it’s working or if it needs charging?

2 months ago

Reply from MobileHelp

Hi Diane, We received your review and we apologize for any confusion with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 13th, 2024

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Verified Customer

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Darlene Appleton, WI

Easy to use. I hit the button by mistake, and they responded within a minute.

2 months ago

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Verified Customer

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Karen Irapuato, GUA

Prompt service, quick alerts, everything works as expected! Thx!!

2 months ago

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Verified Customer

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Lou Blue Dallas, PA

TOO many false fall detection alerts. If I am outside, away from the base station, the alert could go to my family or emergency services.

2 months ago

Reply from MobileHelp

Hi Lou, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. We also offer different systems based on your needs. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Please do not hesitate to contact us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 6th, 2024

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Verified Customer

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Edna

everything! Appreciated being able to customize what we needed

2 months ago

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Verified Customer

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Judith

very sensitive rolled over in bed and heard a voice asking if I fell

2 months ago

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Verified Customer

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Deborah Shepherdsville, KY

I like it very sensitive goes off with slightest movement still satisfied

2 months ago

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Verified Customer

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Mike Myrtle Beach, SC

Set up was very easy. Customer Service and Tech Support have been amazing!

2 months ago

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Arlene

No hard sales pitch, just clear info on product, and price explained patiently and answered all my questions.

1 month ago

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Verified Customer

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Jim Arrington Greenwood, MS

Swatting is when the fire department comes and you didn't call them. The machine does not listen to you. Wake up a 98 year old in the middle of the night and the machine does not listen to you. The equipment is atrocious.

3 months ago

Reply from MobileHelp

Hi Jim, We received your review and we apologize for any inconvenience you have experienced with the automatic fall detection. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Feb. 7th, 2024

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Verified Customer

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Sharon Moehn Chino Valley, AZ

The lockbox has helped when keys were forgotten. No emergencies so far. Glad to say.

3 months ago

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Verified Customer

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Toni Shepard Columbia, TN

I feel so much more comfortable with mobile help. I can get help if needed. Worth the money.

3 months ago

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Mari Duchaj Hampshire, IL

We were looking at devices for our Dad. We found MobileHelp easy to work with, they have friendly customer service, and they explained things well.

2 months ago

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Pauline CA

Truly appreciate the sense of secured protection this service gives. The support staff are all so courteous and helpful!

2 months ago

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Verified Customer

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Nita Minneapolis, MN

Device is working but no one answers the call first to see whats going on. They sent help but we were just testing the equip. Still not working properly. Need a person to answer call, then do whats needed. Then if no one answers home call, then send 1st responders, cops, etc. Please get this fixed. Ill try again in aa few days.

4 months ago

Reply from MobileHelp

Hi Nita, We received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and make any account changes needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 19th, 2024

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Verified Customer

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Kim Mayne Chicago, IL

Terrible, battery was dead in 2 days after full charge & response time after I hit the base was over 5 min to get them to call 911. I would suggest you get a pendant that doesn't need battery charged & if possible call 911 yourself (with a smart phone)

4 months ago Edited January 24, 2024

Reply from MobileHelp

Hi Kim, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your mother's recent fall. We wish her a speedy recovery. If you have not yet had a chance to speak with our Technical Support team, a representative will be attempting to contact you for further assistance with this incident. You can also reach us directly at 877-827-6207 Option 1. We are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Jan. 19th, 2024

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Verified Customer

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Dave/Linda Hill Gilbert, AZ

The button on the pendant is super sensitive. Sometimes good and sometimes too sensitive that it is barely touched and it

5 months ago

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Verified Customer

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Arthur Zepeda

Mom says it is very convenient. She doesn’t mind wearing it compared to other devices in the past.

5 months ago

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Verified Customer

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Peggy Lewis Steubenville, OH

I haven't had it very long but I accidently hit the button a few times and they responded promptly.🙂

5 months ago

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Verified Customer

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Todd Los Angeles, CA

It’s been great so far! No problems, they have called me a couple times when they think I have fallen

5 months ago

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Verified Customer

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Yvonne Indianapolis, IN

I liked the speed at which my mother was checked after pushing her button despite the fact that is was an accident.

5 months ago

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Verified Customer

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Margaret Jacksonville, FL

Works great for alerting rescue but sooo sensitive and hard for visually impaired and hearing impaired to turn off when accidentally pushed. Rescue here more than needed ☹️

6 months ago

Reply from MobileHelp

Hi Margaret, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Verified Customer

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James

Battery needs charged is nice feature; thought it should have a wrist and/or waist option. I find it big and cumbersome as a necklace piece

6 months ago

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Verified Customer

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william kilburn Yuba City, CA

The sales representative Jessica was extremely helpful and patient with us. She even called us back the next day to finish the paperwork.

6 months ago

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Verified Customer

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Sharon Naugatuck, CT

I'm new to MobileHelp and initiating an account with monitoring went smoothly from the start and continues to be effortless!

6 months ago

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Verified Customer

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Cheryl Pittsburgh, PA

Very dependable. I do have false calls but you all respond to them quickly. I am glad I went with you all. You all give me such peace of mind.

6 months ago

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Verified Customer

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Paul Sarsany Massillon, OH

Like- great service. Fall detection works well. Dislike - recently received a large bill from an out of county EMS service for a lift assist. We were blind-sided by it.

6 months ago

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Verified Customer

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Eugenie LA

Excellent service. Each alert (even if accidentally triggered) is answered immediately. This gives me and my family peace of mind.

7 months ago

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Verified Customer

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Regyna Yates Cincinnati, OH

I like the customer service. I did not like the products because they were too big and bulky the watch was too big and easily accessible for a child to hit and the necklace pendant was about the size of a pager too big

7 months ago

Reply from MobileHelp

Hi Regyna, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs. We would be happy to discuss alternative systems that may better suit your lifestyle. You can reach us directly by dialing 800-800-1710. One of our Senior Sales Consultants will be happy to assist.

Oct. 4th, 2023

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Verified Customer

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Hazel

Not hard sales when we signed up. Reasonable pricing. Easy to cancel alerts that were made by accidental pushes to the button.

7 months ago

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Verified Customer

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Jim Seattle, WA

Good Value for the money, Easy to use and install. Awkward to use the lanyard with the mobile device, rather put in pocket or purse as suggested in your advertisement.

7 months ago Edited October 11, 2023

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Verified Customer

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Margaret Rochester, NY

The system is easy to use and I like the fact that you’re given ample time to cancel the call when you accidentally hit the call button.

7 months ago