Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

MobileHelp offers low monthly monitoring fees, ($19.95/mo), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability. MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp. For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center and has two-way communication as an added precaution.

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies. There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment. There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

Disclaimer

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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

4.7
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7,408 Reviews

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Vivian
May 7th, 2019 DETAILS
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Always there, no matter what. I would like the wrist thing but my skin is allergic to it so I got the necklace. It gives me a feeling of safety knowing I can push the button.

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Vicky
May 7th, 2019 DETAILS
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The only thing I didn't like was the neck cable is too short, it needs to be a little longer. Other than that everybody seems to be really friendly and they exactly what they said they were going to do.

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Angie
May 7th, 2019 DETAILS
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Would recommend it because it is easy for me to handle and I feel safer getting into my tub now because I can wear it in water. I am very satisfied with it.

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Dehnna
May 7th, 2019 DETAILS
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The fall alert worked. It goes off and detect any kind of fall motion.

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Shirley
May 7th, 2019 DETAILS
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The answered when my alarm went off and that was fine. The thing I dislike is that the pendant I have goes off too easily, it causes problems.

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Anonymous
May 7th, 2019 DETAILS
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It is so small and it is an ordinary thing, and I like that. I have recommended it to a couple of people.

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Anonymous
May 7th, 2019 DETAILS
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I tripped and fell in the grocery store and I used it and they notified everybody, even the EMTs came. I don't like the black cord but I love everything else.

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Leona
May 7th, 2019 DETAILS
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It comes in handy and that is good for me. When I fell outside, it went off and my son in law was here and helped in the house. I think it is a great thing.

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Richard And Nancy
May 7th, 2019 Georgetown, TX DETAILS
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Every time I have had an issue, someone is available to answer my questions. They've been very helpful. I like the quality of the instruments and the instantaneous response. I also like the different methods of making contact, not only the GPS but also the wristband. When I tested the device it was a simple, easy, and efficient process.

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C
May 7th, 2019 Seal Beach, CA DETAILS
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Device is handy. The process seems simple and the initial checking reinforces that and it gets help soon.

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Bettye
May 7th, 2019 Martinsburg, WV DETAILS
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I have tested it and had no problems. I like everything about it all around. I have already recommended it to a friend.

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Christina
May 7th, 2019 Fort Lauderdale, FL DETAILS
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Got a response once because it had fallen and I was impressed. I feel confident because it is there.

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Robert
May 7th, 2019 Spokane, WA DETAILS
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I like that I can take it everywhere with me. I have got two systems and you can place everything around the house and it's a pretty good distance no matter where you are. I have tested it six or seven times and it has been great.

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Edward
May 7th, 2019 Medford, OR DETAILS
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Tested it one time and everything went okay. I haven't had any problems and there is nothing I dislike.

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Vincent
May 7th, 2019 Branford, CT DETAILS
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I had another company before Mobile help but I didn't like their device, my father has thick fingers and the button was small. It is invaluable to me to do what I can to take care of his security. The only thing I did not like was the fall necklace, it doesn't work right, though I am grateful, I would rather it go off than for it to not go off. Their customer service is good. They were very supportive and helpful when I was looking for a device.

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Tyler
May 7th, 2019 Charleston, IL DETAILS
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Customer service is very helpful and I like the amount of time it takes for them to answer.

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Marilyn
May 7th, 2019 Columbus, OH DETAILS
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Affordable and I like it. I am surprised by the sensitivity of the necklace but on the other hand I feel secure. The device is the neatest thing and I love the technology. It has gone off several times and the company has called me real quick. When I had to call for instructions or help, they've been very patient and really punctual.

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Erwin
May 7th, 2019 Lady Lake, FL DETAILS
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MobileHelp is very professional and ready to go into action. I have tested it a couple of times and it all works. They answer quickly and I was quite satisfied. I like the fact that the devices are for all practical purposes waterproof.

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Opal
May 7th, 2019 Oklahoma City, OK DETAILS
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I like it because I feel secure with it and I just think it's a safety feature that I needed.

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Anonymous
May 7th, 2019 Linville Falls, NC DETAILS
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I like everything they gave me to make sure I am safe and sound. Everything worked out fine when I tested it. It is a little more expensive than what I had had but it is a good one.

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Donice
May 7th, 2019 Broadway, NC DETAILS
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I have been pretty pleased with the bracelet, the neck pendant is too sensitive . The response was very good. I feel more secure knowing I have this available.

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Anonymous
May 7th, 2019 Tulsa, OK DETAILS
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Since I put it in the first time, I have not taken the wristband off. It doesn't bother me at night. I am happy with the added security, it takes some of the worry off my mind.

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Hannah
May 7th, 2019 McAlester, OK DETAILS
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They are very frequent and very helpful in getting the paramedics to me and they stayed on the line with me, they were very nice and urgent to get someone to me promptly.

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Eva
May 7th, 2019 Colonial Heights, VA DETAILS
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I like it all except the fall button, I do not need it because the slightest problem will set it off.

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Julie
May 7th, 2019 Pittsburg, CA DETAILS
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I would like it if it was connected to an app. They stripped it of a lot of stuff to make it easier for the elderly and would appreciate it if it had part capability. Otherwise I am very happy with it. When I tested it, they were very quick and every time I talk to them they are very friendly. It is a good investment.

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Margaree
May 7th, 2019 Chicago, IL DETAILS
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When I accidentally called them, I didn't have to wait a moment. They were immediately there calling to check to find out what was wrong. I have had several false alarms and they are always very understanding. They make sure that I test often to make sure everything is alright. I like everything about the mobile device. Everybody I talk to, I tell them go to mobile help.

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Constance
May 7th, 2019 Lady Lake, FL DETAILS
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It makes me feel more safe, I know I can get help now.

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Jerilyn
May 7th, 2019 Quincy, IL DETAILS
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Customer support has always been responsive. It works fine when I test it and I like that it is so sensitive.

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Ruby
May 7th, 2019 Soddy, TN DETAILS
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The only problem I had was with the fall detection button around my neck, it goes off when I don't touch it, so I got a regular button. I have tested it and it works great, I feel secure. They explain everything really well and they're kind and professional

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Linda
May 7th, 2019 Bentonville, AR DETAILS
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Great...I have no problems with it, and I like the idea that it can be on the door where they don't have to hit the door down to get in to help. I bought the necklace and set it off a couple of times so I decided to try the wrist one and it works fine.

Verified Customer

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Margaret
May 7th, 2019 Clinton, NC DETAILS
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We haven't been a client of mobile help very long but everything that they've done has been really great. It is super sensitive, it went off three times yesterday. We've had a really good experience with it and I would recommend it to others.

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Roger And Sonia
May 7th, 2019 Walla Walla, WA DETAILS
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Very satisfied with the product. It is sensitive and I am glad for it because it is working properly. All the questions I've had were answered very timely and I got the information I need.

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Isabel fisk
May 7th, 2019 Hot Springs Village, AR DETAILS
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Too sensitive so-called too often when no problem

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Jo Carr
May 7th, 2019 Minneapolis, MN DETAILS
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They have been easy to work with and answered my questions promptly.

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Thomas
May 7th, 2019 DETAILS
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They have been very efficient I only used once and ambulance came quick

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Jim Barentine
May 7th, 2019 Fort Worth, TX DETAILS
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Wont work with at*t. Charging me for a product that won't work in my location

MobileHelp Logo

Reply from MobileHelp

May 07, 2019

Hi Jim! Our systems only work where there is AT&T cellular coverage. We always check the coverage map before placing an order, however, other things can also affect connection, such as in your case with having a metal roof. Since things like this are out of our control, we always offer our risk free 30 day trial, so if for any reason the system does not work for you, you can cancel and return the equipment within the first 30 days for a FULL refund. We do see that you have already spoken to Technical Support and a request for cancellation has been put in on your account. If you need any further assistance, please contact us at 877-827-6207.

Verified Customer

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Stephanie Kramer
May 7th, 2019 Mason, OH DETAILS
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Very dependable. Like the fact there was no installation fee or a cancellation fee.

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Joyce
May 7th, 2019 Wheeling, WV DETAILS
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We purchased the medical alert for my mom, and it gives us piece of mind knowing that she can call for help if she needs it. The stafff was very friendly and assisted us in determing which product would work best for our mom. They even assisted us with the set up process, which by the way was so easy.

Verified Customer

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Chuck
May 7th, 2019 Kensington, MD DETAILS
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Product delivery was as promised, customer service was courteous and helpful in answering all questions, and when emergency service was needed they arrived in a reasonable amount of time.

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dawn reo
May 7th, 2019 Tesuque, NM DETAILS
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system is easy to use; friendly service ; would highly recommend

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Lawerence Case
May 7th, 2019 DETAILS
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Because it was so easy to set it up and use

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Holly
May 7th, 2019 DETAILS
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Excellent customer service, versatile buttons for home.and away

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John Neupert
May 7th, 2019 DETAILS
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They keep me informed and are easy to contact if needed.

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Bill Fry
May 7th, 2019 DETAILS
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MobileHelp could not be better except for maybe just a lower price.

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Elma Parish
May 7th, 2019 DETAILS
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They have been very helpful whenever I have called. And

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Robyn
May 7th, 2019 DETAILS
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So far everything is great! The fall detection devise seems to be a little sensitive, but maybe that's ok. I love that I can take the mobile devise anywhere. Even 300 miles away to our other home.

Verified Customer

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D. Kincaid
May 7th, 2019 DETAILS
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Very detailed explanation of product & how it works, they are the orginal equipment manufacturer that many resellers market as their own, only 1 that I found with fall detection necklace & a lockbox on the door with your key for emergeny entry.

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bruce b
May 7th, 2019 DETAILS
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it has worked as advertised. the emergency response showed and everything worked qell.

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Clara Hicks
May 7th, 2019 Austinville, VA DETAILS
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Fall button a little too sensitive all on all I feel a lot safer now that I have mobile help.

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Nancy
May 7th, 2019 Candor, NY DETAILS
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Signal strength is not good where I live