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MobileHelp

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$100 Guarantee
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MobileHelp

verified
$100 Guarantee
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

The Good

  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center.

GPS Satellite Tracking Technology

MobileHelp's focus is GPS satellite tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are, but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both their in the home and away units ensure safety precautions no matter where you are.

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. Read MobileHelp reviews below to hear from experiences of actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

4.7

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5492 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Elizabeth
January 9th, 2019 Hendersonville, NC DETAILS
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They've been very responsive with questions and very knowledgeable. The device is very sensitive to movement.

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Diane
January 9th, 2019 Belmont, WI DETAILS
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The comfort of knowing that it's here serves a lot. The interactions I've had with customer support are always friendly, supportive, and professional.

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George
January 9th, 2019 Patterson, LA DETAILS
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The device has never failed, I test it every week and it is very reliable. I never had any problems with customer service. I call with questions and they've always been there for me and everything goes fine. When they say there are no gimmicks or hidden fees, they're correct cause I downgraded a little bit and there's no problem.

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Ann
January 9th, 2019 Whitestone, NY DETAILS
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They've been very helpful on the phone to me. They give me much support.

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Cordel
January 9th, 2019 The Bronx, NY DETAILS
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It seems different than the one I had before, which was not a good plan. It has the light, it's really good.

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James
January 9th, 2019 Avella, PA DETAILS
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I saw it advertised on T.V. It is convenient. It is handy on my neck.

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Lawrence
January 9th, 2019 Islip, NY DETAILS
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When it is there, I feel much more relaxed, it's worth it just for that. It works very well and they respond right away. It is comfortable. I was very happy with it.

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Jackie
January 9th, 2019 Kilgore, TX DETAILS
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Talking to the people was quick and they were professional.

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Rodney
January 9th, 2019 Broken Arrow, OK DETAILS
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The price is competitive. We had a couple issues initially and they responded pretty well but it wasn't perfect.

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Dorothy
January 9th, 2019 Texarkana, TX DETAILS
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Customer support is very prompt and very nice. The device seems reliable, it makes you feel a lot safer.

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Shanestia
January 9th, 2019 Bartlesville, OK DETAILS
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I like the feature that you can take it outside of the home. It's detected my falls every time. Every time we have interacted with customer service, it has been fantastic.

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Sally
January 9th, 2019 Seneca, SC DETAILS
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The device is very sensitive and it doesn't take hardly anything to set it off. They're right there if I needed anything.

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Robert
January 9th, 2019 Newport, KY DETAILS
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I have had it in the past, thought it was a good system, so I went back to it. I have not needed it yet but it is nice to know it is there in case. When I check it every month, it has been working great.

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Paula
January 9th, 2019 El Cajon, CA DETAILS
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I think they do a good job. Having it is great, it's nice to know I have something there when I need help. Customer service is always there when you need them.

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David
January 9th, 2019 Franklin, TN DETAILS
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I like that it was cellular based and would be usable anywhere not just close to home base. The device is excellent but it is tied to A.T &T. and they are not great in my area. That I appreciate them being very understanding when the button is accidentally pushed and false alarm. They've always been very kind about that and understanding. Customer support is very courteous.

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Barbara
January 9th, 2019 DETAILS
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The fall feature doesn't work at all. It keeps incorrectly identifying that I keep falling, but they are there every time.

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Donna
January 9th, 2019 Minneapolis, MN DETAILS
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I chose them because of their coverage and price. The device is light.

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Cynthia
January 9th, 2019 West Jefferson, OH DETAILS
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It is the right price for me. I like wearing the watch. I don't like when it goes off when I have not fallen, but it got turned off right way.

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Carrie
January 9th, 2019 Delmar, NY DETAILS
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Very friendly, helpful and informative. All my questions were answered thoroughly and the services provided are more than we expected.

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Carol P
January 9th, 2019 DETAILS
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Customer service was very Professional and not pushy at all.

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Terry D
January 9th, 2019 Westland, MI DETAILS
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They answered all questions clearly without dodging details. Thus far they have delivered as promised . Tests have been correct and responses have been timely.

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Carl
January 9th, 2019 Newark, OH DETAILS
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Came right away were there within 2 minutes

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Wendy
January 9th, 2019 DETAILS
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process was very easy to get put in place and very easy to use

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Starkey
January 9th, 2019 DETAILS
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Trust, professional, answered questions,dependable

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Sandra
January 9th, 2019 DETAILS
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I have not had to use it yet, but it gives me peace of mind to know it's there if I have an emergency.

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Theresa
January 9th, 2019 Tonganoxie, KS DETAILS
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Knowledge and help. Answered all my questions

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Lorelei
January 9th, 2019 DETAILS
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Customer Service is superb, easy to navigate and very helpful and responsive when product was no longer needed.

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my sales rep Damian
January 9th, 2019 DETAILS
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very attentive to concerns. very easy to set up and use equipment

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Linda P
January 9th, 2019 Mountain View, CA DETAILS
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Always dependable easy to use customer service people always so friendly and it is priced right

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JR
January 9th, 2019 DETAILS
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Quick response even when you accidentally drop the Mobile which happened to me when I started using the devise.

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Squirrel
January 9th, 2019 West Hollywood, CA DETAILS
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Fall detector necklace is very sensitive. Maybe that is a good thing, and I just have to get used to it.

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Eileen
January 9th, 2019 DETAILS
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Ease of use, when activated by mistake you responded right away.

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Larry, son of user
January 9th, 2019 DETAILS
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We had much trouble with the fall detection giving false alarms and eventually deactivated it. The company was very helpful, but the actual fall detection pendant needs to be improved. Other than that we are very satisfied

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Karen F.
January 9th, 2019 DETAILS
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Their response to potential situations is rapid and thorough.

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Carolyn M.
January 9th, 2019 DETAILS
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I give a 5 rating because I wear the 'fall detector device around my neck' and occasionally when seated at a table it will become hung up on the table's edge. The alarm goes off and immediately I's speaking to a real live person explaining why I do not need medical assistance.

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Linda
January 9th, 2019 DETAILS
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good customer service! I unplugged my monitor to move it to a different location. My monitor immediately went off and the phone began to ring! I was surprised at how quickly your customer service contacted me.

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Verified Customer

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Joe
January 9th, 2019 DETAILS
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Excellent service. Quick Response. I had another brand. It was terrible. Sent it back

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marty
January 9th, 2019 DETAILS
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always helpful. even with problems. i called and they answerered all my questions, which were many!

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Anonymous
January 9th, 2019 DETAILS
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why send braclet or necklace if you still have to carry the stationry also? stupid!!!!!!

MobileHelp Logo

Reply from MobileHelp

Jan 10, 2019

Hello, The reason they are separate is so that you never had to take off your help button to charge, leaving you unprotected. Depending on what your needs are, you can pick the system that best suits you. If you are wanting an all in one, we have our new all in one smart watch www.mobilehelp.com/smart, with this system you will only have one piece of equipment, but you will need to take off to charge. If you would like to purchase the smart watch and change systems, please contact Customer Care at 877-827-6207. Best Regards, MobileHelp

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Verified Customer

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Kathryn
January 9th, 2019 DETAILS
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We had the opportunity to find out how quickly the monitoring responds recently. My husband accidentally pressed the help button on his device while in our kitchen, and MobileHelp responded immediately! I received a text on my phone when he pressed the button and went in search for him to find out what happened and he was talking to the voice on the box letting them know he had not fallen. I was very pleased with the fast response!

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