Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.
MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.
Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.
MobileHelp offers low monthly monitoring fees ($19.95 per month), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.
Read MobileHelp reviews below to see what customers have to say about the medical alert provider.
The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.
MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.
MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.
MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.
For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.
This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.
MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.
Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.
This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.
This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.
This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.
The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.
This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.
This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.
This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.
This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.
MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.
With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.
Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.
One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.
MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.
MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.
Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).
Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.
Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).
MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.
MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.
Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.
MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.
There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.
MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.
One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.
Call our recommended rep over at MobileHelp below.
MobileHelp Frequently Asked Questions
How does MobileHelp’s cost compare to other medical alert companies?
MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.
Does MobileHelp provide a money-back guarantee?
Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.
How much does MobileHelp’s equipment cost?
MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.
Does MobileHelp offer an equipment warranty?
Yes, MobileHelp provides a lifetime warranty on all of its equipment.
Does MobileHelp offer fall detection?
Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.
Can MobileHelp work outside of the home?
Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.
Are MobileHelp reviews positive?
Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
Professional, efficient Have only had a short time, difficult to assess
ease of use, assistanceAND RESPONSE TIME
Very responsive on the ball on the ball On the ball. ........QUICK !!! QUICK RESPONSE QUICK RESPONSERESPONSE
Easy contact.I reviewed several companies and this one seemed to be the easiest to work with. I like thats it is no problem to erase a false alarm.
I had to return the system after just a few short weeks. My mother didn't have a chance to use it. She ended up in the hospital, hospice, and then passed away. MobileHelp refunded our money in full. So grateful.
Because their setup INSTRUCTIONS were easy to follow. When they were first called they didn't use pressure to go with them. I did set off the bracelet once without knowing I had and they responded immediately
Customer service is always friendly and ver helpful, as is tech support. Always welcoming, like part of a family
They are professional, helpful and the service actual works well.
very easy to set up, very kind and sincere service
price & equipment salesrep was knowlegable but not pushy
I have hit my button accidently 2 x's and the response has been immediate
Excellent response, and positive , comforting exchange between operator and me.
Service only good if you have ATT cell service, which we do not.
Reply from MobileHelp
Feb 03, 2020
Hi Lynn, We received your review and would like to contact you to see if we can help find a system that better suits your needs. Our systems do not require you to have cell services with AT&T, but simply AT&T cellular coverage in your area. We also have a landline based system. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. You can also reach our Customer Service team by dialing (877) 827-6207 Option 3. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.
Very easy system to set up, test and use.
Because everything runs very smooth. We went to Florida and the change was simple. A few times the fall function went off and they called within minutes. I would say it is well worth the money.
Lana Wolfe for Betty Wolfe
Set up was easy but, nothing on-line for updates
easy to set up/ peace of mind when you live alone
My mother accidentally hit her wrist button and when she didn't respond they called me and they showed up in a timely manner.
Have used twice already and have gotten immediate assistance
Customer service was very prompt and concise in the information that they provided.
My dad is actually using this - system is easy, lightweight and is giving him a sense of security.
I needed help within a week of receiving my unit. It was quick and first responders were at my home immediately.
Very professional and helpful in answering questions.
Excellent customer service, and a good value.
Any time I have a question I have called them and get it answered instantly.
Patricio Barraza for Olga Barraza
Earlier calls tooks 55 seconds to respond and not in desired language of Spanish
They were very easy to work with and set up and answered all questions.
Actually, I am impressed overall with Mobile Help. My problem is with the people that answer the phones at night when you have a non-emergency problem such as a device problem. They don't seem to have been trained. However, after my second call they did get someone to call me back to help me who was very knowledgeable and helpful.
Reply from MobileHelp
Feb 04, 2020
Dear Elaine, We received your review and we’re glad to see that you were able to speak with our Technical Support team to get this resolved. We apologize for any inconvenience you may have experienced with the initial call. If you need any further assistance, please don’t hesitate to contact our Technical Support team by dialing 877-827-6207 option 1.
The guys arrived quickly and were very nice and compassionate
Sharon Del Rosario
Too sensitive devices. Too nqny false alarms not our fault. Doing laundry, changing clothes, bending over, etc.
So far, so good... haven't had to use them yet
Stuart B. Hobart
haven't used for an emergency, but as for help through tech service on my smart watch horrible, time to speak to a tech, 6-8 minutes.
Reply from MobileHelp
Feb 04, 2020
Hi Stuart, Thank you for your feedback. We received your review and would like to apologize for any inconvenience that you have experienced with our hold time when calling our Technical Support team. But rest assured, when pressing the help button on our equipment for an emergency, the call is routed to our dedicated emergency monitoring centers for a much quicker response. At MobileHelp we pride ourselves in providing a great experience to our customers. We thank you again for your feedback which alllows us to continue to do so. Kind Regards, MobileHelp
My dad fell three times in one evening and the fall detection feature did not detect any of the falls.
Reply from MobileHelp
Feb 04, 2020
Hi Gail, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you do not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp
good price, good service so far .Only been on it a monthe
They were very helpful in explaining their unit/system when we first in inquired about it. They were very patience in helping us to set-up the unit and walked us through how to use each piece of equipment. The couple of times the alert button was activated by mistake they were very responsive in making sure we were okay.
Merle E. Bowles
Easy to sign up-Everyone very helpful and pleasant. Set-up easy. Not needed yet but gives comfort knowing it's there!
Very helpful, my Mom needed their services the first day I got her connected.
They are cheaper than others and provide an excellent service
Great customer service. Haven't needed the service in an emergency to rate response.
ability to be mobile, ease of set up, prompt customer service
The representative that I worked with to set up my order was professional, knowledgeable, friendly and very caring. I felt like I was talking to my own grandson. I trusted him.
Have only had it 2 months but so far it is wonderful. It is for my mom. She is 88 and lives alone. I feel she is much safer with this system. It is like having a person at home with her at all times
easy to set up, no problems figuring it out
Easy to work with, helpful, great service.
From Online ordering thru activation its a very nice experience
Very happy with service and products. Paid more than I wanted to.
Great help. Pleasent customer service. Nice looking equipment easy to use.
Because they don't tell you up front all the terms and conditions of the agreement they send for one to sign. It would take a lawyer to understand the agreement. They capture your credit card info and bind you to a renewal that wasn't disclosed up front also. I won't sign it and will cancel my credit card number before they get to renew at an increase in rates and mail them there equipment back to them. Very dishonest company and sales people.
Reply from MobileHelp
Feb 04, 2020
Hi Randall, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp
Quick in responding to my calls for assistance. They contact relatives until they reach one.
Very courteous and helpful on the phone.