Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.
MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.
Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.
MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.
Read MobileHelp reviews below to see what customers have to say about the medical alert provider.
The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.
MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.
MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.
MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.
For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.
This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.
MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.
Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.
This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.
This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.
This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.
The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.
This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.
This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.
This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.
This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.
MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.
With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.
Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.
One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.
MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.
MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.
Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).
Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.
Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).
MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.
MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.
Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.
MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.
There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.
MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.
One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.
Call our recommended rep over at MobileHelp below.
MobileHelp Frequently Asked Questions
How does MobileHelp’s cost compare to other medical alert companies?
MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.
Does MobileHelp provide a money-back guarantee?
Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.
How much does MobileHelp’s equipment cost?
MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.
Does MobileHelp offer an equipment warranty?
Yes, MobileHelp provides a lifetime warranty on all of its equipment.
Does MobileHelp offer fall detection?
Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.
Can MobileHelp work outside of the home?
Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.
Are MobileHelp reviews positive?
Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
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Whenever I test the device, they help me feel comfortable when answering my questions. Once I tested it because I was feeling panicky, and it was nice to know someone was there on the other line if I needed them.
She's fallen four times and they've called and dispatched the firemen and they called me right away so I'm really happy with it.
Great in an emergency. They are kind and caring and helpful.
Great help with getting me set up and understanding how to use the devices. Also contacting my daughter when power was turned off be PG & E.
The representatives are kind, helpful & supporters
Very helpful and completely knowledgeable and friendly!
Helpfulness with answering questions. Ease of using equipment.
excellent customer service, she reviewed how often to charge device which we did not know and best way to test it.
Ease of use, family security and peace of mind and service. Dislike push for revue.
I am an active person and frequently set off the fall detecter. They did not tell me about the gray pendant that you have to press. It does not have the fall detecter in it. After complaining several times they finally told me about the gray pendant. It solved all my problems
Reply from MobileHelp
Nov 19, 2020
Hi Jesse, We received your review and we see that you were able to speak with our Technical Support team for assistance with resolving this issue. Please let us know if you have any additional questions. Our Technical Support team can be reach by dialing 877-827-6207 Option 1.
Good follow through on testing events vs actual
They are responsive and helpful when needed
System works great. There were multiple occasions where the fall detection was needed and it worked every time. Definitely builds confident in the service.
Quick response when I fell operator's very professional
They are everything plus more that they promised they would be.
The people I talked to were very helpful. The unit was very easy to set up at home..
Easy to get things started. Good customer service.
Easy for falls and use. Feel less anxious and more secure. And can help me on the go.
Comprehensive protection makes me feel safe. I accidentally activated the system and was called within two minutes. Very impressive!
Best service, professional service and cost.
Best service for the money, courteous employees.
I haven't had to use this yet, but there was an accidental hit on it and it was answered quickly.
Customer service. I've only been on for about a month but when we have accidentally set it off we have had a very quick response and customer service has answered any questions I might have very quickly and efficiently. Thank you.
Fast response time; friendliness and helpfulness on phone.
Customer service is exceptional and the follow up is outstanding
The gentlemen was very friendly and very informative.
It is really a good thing to have. Once the alarm gl off, help is on the way fast
Several false alarms and everything worked as presented and expected
excellent tech support, short wait also had all the data I needed when I called it. The tech responded directly and quickly. When the first mchine's batter was not holding well, they automatically swapped it out for a anew one.
Ann C Harkey
It goes off in the shower that I have fallen when I have not fallen.
Reply from MobileHelp
Nov 23, 2020
Hi Ann, We received your review and would like to contact you to further assist with any concerns you have about the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Good value for the money. Good customer service
Outstanding Customer Service. Ease of use. Quality Product. Reasonable Price.
so far they have been very helpful and have a live person answer the phone which is great.
Great customer service. Ease is signing up. Very responsive when needed.
The emergency staff comes on immediately after I touched button accidently
Very professional and caring people with patience to go with it.
Elderly people use Mobile. Why can't you send paper statements? they don't know how to go on a computer! My mother's 80 and she expected a paper statement for the bill. She doesn't know how to call, go online to set up ongoing payments
Reply from MobileHelp
Nov 19, 2020
Hi Susan, We received your review and would like to contact you to further assist with your account. We do offer both paper and electronic statements and we would be happy to assist with setting up your account with the option that works best for you. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. And you can also reach Customer Service directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.
They responded to my call about the service quickly. Answered my questions and got me signed up quickly.
Prompt, courtesy and also knew exactly what I was referring to when I called them
So far it is fine. I had on problem. I somehow had the fall devise go on. I was able to cancel by holding the button for 5 seconds.
Marina is the customer agent I spoke with. Very informative & helpful. System works well. I dropped pendant, received call right away. Reported as false alarm.
Haven't used or needed it yet. Aunt not wearing necklace, hanging on arm of chair.
Reply from MobileHelp
Nov 19, 2020
Hi Kelly, Thank you so much for leaving such a review. Our Technical Support team would be happy to help you run a test and answer any questions your aunt may have about the system to get her more comfortable with using it in case it is ever needed. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
The technology works, the reps are very helpful, and they've been there when we've needed them.
wonderful co. they are professional and wiling to answer any questions
They were so helpful on the phone, offer everything my Dad needs, and they thought of all the details.
good they always answer and are there when you need help even when its a false call they answer
Not useful when the concerned has elevated dementia
Reply from MobileHelp
Nov 19, 2020
Hello, We received your review and would like to contact you to make sure you have the best system for your needs. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. At MobileHelp we pride ourselves in providing a great experience to our customers. We look forward to speaking with you soon.
Good communication we the client. Quick response when the button has been activated.
I find them to be "Johnnie on the spot"when help is needed,they take care of all my needs and very curtious when I call them.
There was an immediate response and the police arrived quickly. I pressed a button accidentally showing it to a friend.and wasn't sure how to cancel, but I was very impressed with the outcome.
Shawn was my rep for purchasing the product. Excellent