They have made me feel comfortable since before I got the machine. When I got the machine, it was easy to hook up, the instructions are easy to follow. The machine itself is easy to operate and efficient.

It always works well for me and they have everything you would ever need. They're there when I need them and are polite. They immediately provided me with information or other equipment I needed.

The combination of the GPS unit, the pendant, and the price seems to be as good as what anyone else is offering. It is very worthwhile and I pay so that if I ever need it, it will be there. I have discovered their customer service to be excellent. On two occasions I needed to talk to them at length and they gave me all the information I needed and were very helpful. They understood what my requirements were.

The only problem is the necklace I wore kept going off very often. Customer service always answers quickly and if I was not ahold of someone who knew what I was talking about I got ahold of someone that could help. I love the lock that holds the key for someone to get in.

They've been very helpful so far, checking in on us just to make sure everything was set up and if there was anything else we needed. My mother doesn't like the one around her neck, the one around her wrist is much more convenient.

At first is was really sensitive but lately I haven't had a false alarm. They respond quickly, within seconds and it does give you a real sense of security. I am very satisfied with it.

I've had to use my button and every time that I have, it has bene fast and efficient and I get plenty of help.

It is easy to use. They are very polite and answered all my questions.

It is for my mother-in-law and she hit it by accident and it alerted her and they contacted her through the speaker. They responded immediately to her.

You can carry it anywhere, you can use it in another state if you wanted to and it still works. I have it with me at all times. They're available when you need them or need help.

They were very easy to understand and cleat with me to help me understand what I was doing to get what I needed. They were so patient with me. The device seems to be good quality.

It is more expensive than other programs but I think they offer more. They are very willing to help when I call. One time I called because the lanyard broke and I needed a piece of equipment replaced and I got the wrong equipment and I am still in the process of working that out.

The device is very handy and their customer service is good.

I've had this device for a couple of months now. I like that the customer reps have been following up a lot.

I saw them advertised on TV and I needed something so I figured I would try them. They have been very helpful hooking everything up.

I keep getting phone call after phone call and form after form and finally I got a phone call from them telling me they had no information about me yet even though I had paid two and half months. If I put the device in my pocket book and then put it on the floor it indicates I have fallen.

Reply from MobileHelp

Mar 09, 2019

Dear Rosemary, We received your review and would like to contact you to help resolve these issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you do not experience anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

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I had accidentally set it off when my son gave me a hug and they called right away.

When I would go down a bumpy road, it would sometimes go off and they would call and ask if I had fallen. The people I have talked to from the company has been really nice. They have answered everytime time I have thought I had a problem.

Before I got MobileHelp, I had a device where I couldn't go outside and if I fell down, you guys would know it. I'm glad I have it. I have accidentally pushed the button when I wear it around my neck so I know you are definitely going to answer if it gets pushed.

The customer support answered all the questions that I had. I had accidentally pushed the button by mistake and they were right on it.

One time it scared me to death. I was in bed and I was sound asleep and the device went off and I had not idea how to shut it off and the siren was going and I didn't know what to do so that was not a good experience. The bracelet is okay, but I don't use the pendant anymore because they said it was real sensitive and it just goes off so easily.

They responded when it accidentally went off and I wasn't even aware it did. It was a prompt response.

Everything came right, everything they said was right, and the customer service was friendly.

I think the alert device works well and it gets help as soon as it is needed.

I called many companies before settling with Mobile Help. They had the best service that we could afford on a foxed income.

Every question I have had has been answered to my satisfaction. I was treated very nicely by the company when I started inquiring and that is one of the reason I chose MobileHelp.

They have been very good about answering calls quickly. Their call centers do not have long wait times on hold and they are proactive in trying to make sure install worked. The people have been great and that is the biggest thing that has pleased me about this selection.

Price for this device is lower than others. I really like it.

Both of us are pleased with their service. They offer a variety of services and we have the home and travel service. We take the travel the device with us wherever we go. My husband has Parkinson's disease and he fell and we called mobilehelp and hey had the EMT here within fifteen minutes. I am very pleased that they got here that fast. The medallion part is extremely touchy and sometimes we make the mistake and hit it and they call is before they send the emergency people.

I like their service. It is very easy to hook up and convenient.

I choose it because it was recommended to me for my elderly mother and it has fall detection. The couple of times she has used it in the past, she has had very good responses.

They are very efficient at what they do and they have been a great help I just wish they were a little cheaper. I am very satisfied.

It gives me assurance that I can get help if I needed it. I use it all the time when I am not sleeping.

My husband wears it night and day and one time he dropped it and it was immediate, so it is good to know that some will be there immediately. I would recommend it to anybody.

A few of my friends had the same thing and liked it so I decided to get the same thing. I am happy I have it. It's really sensitive, I didn't even do anything one day, I was just moving it from one place to another and it went off. I wish it were a little bit cheaper, I am fining it hard to put it into my budget right now.

They make me feel comfortable even when I have accidental false alarms. It is more economical than some options.

I recommend the to anybody. They are very dependable.

I choose it mainly because I could take it any place and that is what I wanted. One time I accidentally pressed the button and they called me right away and asked me if everything was alright.

Everyone I have dealt with was very nice and helpful.

The customer service is really helpful but the mobile station should be louder.

Customer service was helpful. It is a very nice system. The rates were reasonable.

My father uses it. It looked like the best equipment and the best service for the price. Everything seems to be working good and it is everything we though it would be when we first started so I am one hundred percent happy with it. the response time is great. They have answered any questions and they have been helpful and courteous.

My necklace has gone off three times accidentally and when I called the people about it they were very nice and helpful about the whole situation. The company is very good, I have recommended it to a friend and she purchased it.

We tried a different company and were completely unsatisfied with it. I wouldn't hesitate using this company again. It has paid for itself. Every time that they have used it, I was able to know completely that it worked and somebody would be there in minutes. They were polite and courteous every time I called and the device is easy to use and they both found it comfortable.

Their customer service is really diligent in researching questions and providing answers. They manufacture their own equipment and that was what I was looking for. The device is convenient and easy to operate.

The service was prompt and everything has come out the way I imagined it would be. It is comprehensive and that's really good. It is what they advertise it to be. Its not cheap but it is good quality so you can depend on it.

I wear the necklace and I fell last week and I got a call from the main office and I was surprised that the call came so quickly. It was simple to use.

They do exactly what they told us they were going to do. We are putting a lot of trust in the company that they handle things privately and are responsible with our information. Everything was set up for us when we received the package and it was realty professional. We had one mistake alarm and they reacted right away and everything went well. I am very pleased.

The young man who called was very nice and there was no pressure and I enjoyed that because a lot of companies put pressure on you to take their system. Any time I have called I have gotten support. I also like that there wasn't a monthly charge, I believe I paid up front for a year. The range is very short, so I can't use the watch that alerts if I fall.

I saw the ad in the newspaper and the people I have spoked to are knowledgeable and very friendly. The device seems to be fine, so far so good. I would recommend it very highly.