It's sensitive, when I bend over it goes off. But, they've responded each time to my false alarms.

There have been false alarms and they don't seem interested in helping prevent them from happening. When the false alarms happen, it says to press the button to cancel the emergency which doesn't work. You can't cancel it and you have to speak to somebody.

We had a false alarm and they responded. I wasn't in to answer the phone and so they came.

Everybody has been professional and courteous. The device is ultra-sensitive, it's gone off when I've leaned over to grab a tissue or when I'm front loading my laundry.

The service provided is exceptional and the pricing is great.

It's able to do everything I needed it to do. They offered me the wristband and necklace, which is waterproof. They've answered all my questions, it's been a pleasant experience.

The only thing I would like to change is the necklace. It would be nice if you could just talk into it rather than having to go to the speaker.

The necklace is extra sensitive, but they are patient with our mistakes. They follow their protocol each time, so we know what to expect.

I like that you can take it with you. You can choose whatever you want. The response is right away, it isn't like making a phone call and waiting for the 911 operator.

Everything has worked just like they said it would. It's easy to set up and it's just nice, I like it. They always answer the false alarms and tell me how to prevent it from happening or how to cancel it.

Whenever we've had a question they have been more than helpful.

The reason we got this is to help us, but we can't even wear it. We have to go buy another chain because we are afraid to wear the magnetic one.

The customer service is really nice. They're clear about the cost and how to cancel. The device is really sensitive, which is good.

They are very conscientious about making sure that there's nothing wrong.

It's very convenient and easy to use, which is great for seniors. The response is quick, and I think that's essential.

On occasion I have had to call in to change a couple of the contact people and their numbers. They update it quickly and it goes very smoothly.

For my dad's situation, having to navigate the buttons is a little difficult with his cognitive issues.

When the alarm had gone off and the people called to tell us, it was was resolved very quickly and easily.

It's pretty convenient and comes with more than one option to use.

I think that the wristband could be a little higher quality. I would prefer to have something on the wrist that's a little tighter.

The customer service answers questions right away and they get back to us. The response time is very fast.

My parents have accidentally pushed it on a couple of times when they didn't need to and the people have been very courteous and kind to them on the phone so that worked out well.

They've always been courteous when I've called and answered my questions and were very nice. I had trouble with the necklace part of it coming off so I had to go to the wristband.

The only time it's been used was an accident when it went off by accidentally being pressed. They were excellent and responded immediately. I apologized for accidentally pushing it. It's an excellent device. It's very efficient.

The customer representatives have been helpful when I've had to use it.

My mom had to use it about two and a half weeks ago. She fainted and hit her head and when she came to, she couldn't get up off the floor so she had to use a device and they were able to call an ambulance and then contact us. This stuff works the way it says it does. Every time I've called them, they've always been able to answer my questions and take care of what I needed. The only thing I wish is that they included more bases because when she had to call them, they said they couldn't hear her very well because the base was in another room.

When I called the center for a test, it was immediate. So the technical support is there. I really think it's a good program.

I've only had to use it once and they were very helpful and fast and I just thought they did a good job. They answered right away to the call.

Every time I've called to answer questions or want to know something about the devices, they're so willing to talk and not be in a rush to get off the phone. That makes me feel very appreciative because other rush through everything.

So far, I've had great customer service. The device is easy to use.

I was getting so many false alarms. I could be sitting there eating dinner and the darn alarm would go off. The people I've talked to, I've talked to various people, have all been very good and very professional. Even those that were not testing the machine, they're very professional and polite.

The customer service representatives are very helpful.

The representatives were very informative and gave me all kinds of information. They were just very polite and extremely nice. The device is a little thing. It's easy to slip in my purse and carry.

My mother had a situation where she was not doing well. I was at work so she went ahead and pressed the button and the EMT's came and took her to the hospital amazingly quick. So all went well. Everytime I've needed something, they've been very helpful and easy to deal with over the phone. The buttons tend to have false alarms going off, including when sleeping. When we called, the company told me that it does happen but as long as we can reset the false alarms, it's okay.

When we test the unit they've called us back and were very pleasant. It appears that it is very reliable and they are very prompt in getting in touch with you should you have the need.

I wear it around my neck every day. They're there for me when I do need it, I'm sure.

The reply to my mistakes was very quick. One thing I wish is the button was on the other side of the watch so I would not accidentally set off.

I chose them because of their customer service. My devices have gone off a few times and they have called immediately. It seems to work the way it is supposed to. Compared to others the value is comfortable.

I saw it advertised in the A.A.R.P book. It seems to be very good, I have tested it a few times. They seem to be trustworthy.

I don't put in on in the morning but I walk with it outside. Customer service doesn't pester me, they have called a couple of times to test the system and it works fine.