Name: MobileHelp
Rating: 4.5

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Verified Customer

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Dorothy Jones

I have had to use my one call alert button a few times. I was very satisfied with their service.

3 weeks ago

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Verified Customer

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Raymond

It's a very quality item! Your customer service was very helpful in setting it up

4 weeks ago

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Jane

I could have had them stay with me a little longer. But they were very kind and calming.

4 weeks ago

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Carol Omaha, NE

Affordable and easy, quick set-up. They answered my questions and able to help trouble shoot when first received the unit.

1 month ago

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Verified Customer

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Aaron Birenboim

Good service, but pendant is needing 3 hour charge about every 16 hours. Where I live all signals are weak except AT&T. I don't think they are using AT&T as promised.

1 month ago

Reply from MobileHelp

Hi Aaron, We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. Our cellular equipment does use AT&T's cellular network for connection. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 6th, 2024

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Verified Customer

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Pam Hahn

Easyto use, test is easy to do...I hit my button accidently on my watch and they were so nice about it

1 month ago

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Verified Customer

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Muriel Houston, TX

The device is larger than I thought it would be. It is super sensitive and goes off very easily. I am happy with the quick response.

1 month ago

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Verified Customer

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Ann

I like the fact that you receive a quick response. I leaned over and I inadvertently set it off. I wished I didn't have to charge as frequently as I do.

2 months ago

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Verified Customer

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Ron Coram, NY

First call box delivered did not work, Customer Service immediately sent another call box, I installed, Tested and it worked perfectly.

2 months ago

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Susan Amherst, MA

There is nothing to like or dislike. The device works as advertised. It helps with assuring family members about safety & contact in emergencies.

2 months ago

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Verified Customer

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Leonard

I love the ease of set up. Not complicated at all. If you set it off accidentally you have time to disable before the process starts.

2 months ago

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Jill Fox Lake, IL

I feel that it is the best choice for my 86 year old mother in law that lives alone. It makes us feel better in case she falls or has an emergency.

2 months ago

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Verified Customer

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Thomas Hull Falls Church, VA

Easy and quick to work with. Value. But fall detector continued to false alarm so we returned it. Return and refund were easy

2 months ago

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Ethel Richmond, VA

So far so good. Lots of times we wonder if we’re really connected because of fraud these days but I’m glad to know that my dad‘s mobile help is working because it has been tested

1 month ago

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Sandra Bessemer, AL

The times that I have had to use my alert button the paramedics came very quickly. Since I live alone it is very nice that all on my call list is notified when I fall.

3 months ago

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Verified Customer

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Marianne Mount Laurel, NJ

The employees are very kind and patient with answering all your questions. No hard sales pitch. Instead they want to understand what will be most helpful to your loved one.

3 months ago

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Verified Customer

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Sheila Reston, VA

I have had 8 or 9 false alarms with no apparent cause. It’s the fall detect feature that’s causing the problem. I’ve shortened the lanyard and now know I can press for 5 seconds to turn it off but the lanyard notification is barely audible (my hearing is good).

3 months ago

Reply from MobileHelp

Hi Sheila, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 19th, 2024

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Verified Customer

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Carl Kennebunk, ME

I’ve had my mobile alert just over a month with fall detection. I haven’t had to use it so far. I really would prefer a wrist watch type as the pendant I have is cumbersome, which is why I gave it 4 instead of 5 stars. As far as signing up my sales person, was courteous and helpful.

4 months ago

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Verified Customer

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Debra Milwaukee, WI

I like the fact that the necklace device it appears to work, and that my husband doesn't mind wearing it; in fact, he's happy to have it. And it allows me (wife) to leave the house without feeling overly worried about him falling.

4 months ago

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Verified Customer

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Marilyn Ruth Gahan Greenville, SC

My husband fell a couple weeks ago and his mobile help didn’t detect the fall. I was out at the time, so when I returned , he pressed the button and the call went through and the response was quick. Soon after the call was made , he received a message the unit needed to be charged.

4 months ago

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Charity Hasting Eaton, OH

My mom has trouble hearing when the operator comes on and has difficulty with the operator understanding or hearing what she is saying. Squad has been called and canceled a couple of times due to the operator or my mom not communicating correctly. In positive note, very responsive

5 months ago

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Verified Customer

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Beth

So far so good. We got this for our 87 year old aunt who has issues with balance and has fallen. She’s very independent and this allows her to remain so. We love that the pendant knows if she’s fallen.

5 months ago

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Linda Kaiser

We received our order quickly. All information was covered thoroughly. Very simple to set up. Just hoping it is not needed now but know we will be alerted if there is any need.

5 months ago

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Carol Pleasant Plains, AR

Unit (Mobile) Iis very sensitive. I've had it go off when I hold my great-grad babies and my dogs. I worry so much about it going off when I don't even fall. BUT I know it will work if I truly need it.

5 months ago

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Mary Martinsville, VA

I really liked the simplicity of making the decision to go with this company. The sales person was great and very helpful. I also like the fall detection feature. We have had a little rough start with false fall detection but they are sending a complete new system. No problem at all.

5 months ago

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Verified Customer

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Cindy Wayland Castle Hayne, NC

My husband fell outside a restaurant. Fortunately, he was not hurt, but I was so impressed that his fall was detected and within 15 seconds a voice came on through his MobilHelp monitor asking if help was needed.

5 months ago

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Verified Customer

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Brenda Drummond Columbus, OH

MobileHelp is great about notifying me when my cousin has set off her alert necklace or the emergency button. They are also good at alerting me that the necklace needs charged. It’s a comfort knowing that she is safer at home than before.

5 months ago

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Verified Customer

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Debra Lawson Houston, TX

Setting up Mobile Help for my mother was amazingly simple. As I stated to the agent who assisted me in acquiring this service, this is another layer of protection for my mother, who lives with me , but is home alone most weekdays while work. It gives both of us peace of mind.

6 months ago

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Verified Customer

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mike hopper MO

Unfortunately due to prolonged illness on my part not the family member in need of the device it was intended for i have not yet been able to provide my family member with the device to give sufficient feedback. I will say however the indicator light whether green or red seems to be bright enough for my 60yo combat veteran vision & although my 70+yo elderly cousin who has macular degeneration with mobility as well as weight & other problems hopefully she will be able to see the indicator light as well but it remains to be tested. Additionally i did purposely unplug the pendant from its charger stand & wall outlet to see when or if it would send a notification which it has done successfully albeit in a pretty populated area with sufficient cell towers. My cousin lives in a much smaller area within 45mi of my original text notification area but with ozark terrain & winter weather coming we will see if the notification as much as the charging indicator remains reliable beyond 90-120 day period as experienced with bluestarseniortech equipment which failed multiple times & continues to be a unresolved problem. Ironically bluestar is the one who recommended mobilehelp to myself so i am hopeful & optimistic but still skeptical until i see the results!

6 months ago

Reply from MobileHelp

Hi Mike, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Oct. 11th, 2023

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Verified Customer

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Josephine Dallas, GA

My mother is new to Mobile Help and unfortunately a false alarm occurred. Mobile Help’s quick response to my mother and emergency contacts gives us security knowing how quickly they will respond if an actual emergency occurs in the future. Thank you Mobile Help!

6 months ago

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Judith Omaha, NE

So far so good. No emergencies so far. Have to be careful bending down as the device tends to knock against things like kitchen cabinets and set the alarm off. I have now figured out how to cancel - yeah! Your operators have been very patient with me. Loved Albert's advice and manner when he sold the device to me.

6 months ago

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Verified Customer

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Carl Fort Worth, TX

I have been pleased from the first phone call to inquire about service to ordering their premium package for 6 months. I accidentally activated the alert function button and it worked just like it was supposed to and with very quick response. I couldn't be any more pleased and highly recommend this company.

6 months ago

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Edward

Excellent equipment, easy set-up instructions, and outstanding customer support

2 weeks ago

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Jackie Brown

I needed to use it within 5 days of receipt. The response time was amazing.

2 weeks ago

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Sharen

That even if the button gets accidentally pushed I get an immediate response.

2 weeks ago

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Carole

Never had to use it.I like the price.Like it will work anyplace in my home.

3 weeks ago

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Robert

It is so easy to get everything set up and the cost is just right.

3 weeks ago

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Nancy Gibson

Overall satisfied. Seems it detects falls sometimes when their hasn't been a fall

3 weeks ago

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Wesley

Don't have to buy equipmment. Reasonable cost and fall detection.

3 weeks ago

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Verified Customer

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Ron Honolulu, HI

I've been researching for a good monitoring company for my aging mom and I came across MobileHelp. I have nothing else to compare this company to but I have not been disappointed yet. It's easy to use and set up, service was excellent and price is decent. I haven't been alerted to any falls, fortunately, so I can't give my review on that feature. Using this system for a couple of months with no problems so that's a positive.

10 months ago

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Jeffrey Saint Augustine, FL

WHEN MY HUSBAND FELL AND PUSHED THE BUTTON THEY RESPONDED IMMEDIATELY. WORKED WONDERFUL

1 month ago

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Melody Van Horne, IA

Very helpful in getting us set up. You rarely see customer service this good any more.

1 month ago

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Tim Davis McLeansboro, IL

I like the feeling of knowing help is at the tips of my loved ones fingers at any moment.

1 month ago

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Susan Cortland, NY

Very easy to use. Instant help when needed. Gives me a sense of security in my house.

1 month ago

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Gilda

Auto fall detection failed to work 2 times when my Mom fell. Extremely courteous customer service.

1 month ago

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Deborah Kingbird Waxhaw, NC

1 month ago

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Lorann

The service and people are so helpful. I was very impressed. Very easy to use. I feel safe now.

1 month ago

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Theresa

I paid for the system up front but I'm able to call customer service at any time. very helpful.

1 month ago

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Anthony Bieller Loveland, CO

While my mother was getting out of the hospital I was looking for I was looking for something to help her when she got home. I Called life alert and wasn't really happy When the dispatcher couldn't give me any information but wanted to send me a brochure in the mail. My mother was due to get out the hospital in 3 days and I needed something quick.. I called medical health and talk to Thomas and he walked me through it and I set my mother up That day and being that she Lives in Florida it got to her in 2 days and we were able to set her up With GPS and Fall protection. We got her pinged and put it on charge. I'm thankful that this product is able to follow her when she leaves the house. And because she has had balance issues I'm glad also for the fall protection. She's had it over a month now and still wears it every day so thank you. I did have a friend of mine who came to live in one of my subdivisions that I work at needed the same help so I guess and she signed up and I helped her get set up last weekI did have a friend of mine who came to live in one of my subdivisions that I work at needed the same help so I guess and she signed up and I helped her get set up last week.

1 year ago

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Thomas Hudgeons Orlando, FL

I wasn't going to write a review initially because we hadn't yet had to use the system thankfully. That changed the other day when my grandmother wasn't feeling well. She ended up being okay, but the peace of mind that the mobile help button provided was essential. She was away from her phone and it was the only option to reach out to myself and my father. The operators were very calm and helpful and got in touch with me within seconds. That real world test was worth the one year subscription alone. These devices are crucial for any person at a higher risk of falling or needing assistance at an unforeseen time. Thanks guys!

1 year ago