MobileHelp
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9.8
Overall Score
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Verified Customer
Review Source
Donald E. & Vangleen Ward Jr Colfax, NC
I had another company that was just the device that you carry around your neck and it was very heavy. MobileHelp is really good though, the equipment works well. It gives you the time of the day and temperature. My wife has a monitor around her neck and also has one that goes on her wrist since she needs to be looked after, especially when I'm not around. If there are any problems, they notify me through the monitor button that I carry on my belt. Besides that, we have a home base, and all of that is not really that expensive. It even works like a monitor for the house too. If someone were to break into the house, my wife can just reach over and hit the button. The system is fabulous, we used it a couple of times because my wife's sugar was dropping. I didn't know what or why that was happening so I used the button to call an ambulance and get her to the hospital. That happened twice in the last couple of weeks and in the end we were able to figure out that it was because of her medication. On both occasions they were here in less than a minute to help us. The ambulance no doubt got here in less than 5 minutes. They were very nice and polite.
6 years ago
Verified Customer
Review Source
Geraldine Tessman Alamogordo, NM
Before I went with MobileHelp I had another one that was very heavy. I didn't really wear it because of that, I put it in my purse or on my dresser instead. That was why the most important thing when we got Mobile was that I was able to wear it. I had fallen a lot of times and had been unable to get a hold of someone because I didn't have the button on me. The other important thing was that the people that I talked to were very sweet and gentle. They answered all of my questions. The device I wear on my neck is great, I don't even know it's there. I feel very comfortable with it, especially when I'm in the shower. That's where most accidents happen. I know that if I fall, somebody is going to be there to help me. I'm glad they're there.
6 years ago
Verified Customer
Review Source
Pat Escondido, CA
I live alone but I'm very dependent on having someone else help me around. That's why I wanted something that would cover me at home and when I walked out in the area that I live in. I had other units in the past that I didn't really care for, I had a lot of problems with those. I didn't really last more than 5 days with any of them. This one seems to be working really well for me so far. It hasn't been hooked up for too long, maybe a week or so, but I've been very pleased. It's pretty complicated when you first look at the whole thing, I mean, to me it was overwhelming. But any time I got stuck I would just call customer service and they would help me figure things out. I'm grateful for that. They have always answered any question I have had. It's more expensive than other type of unit that I was using before but it's definitely better. It has solved all my problems.
6 years ago
Verified Customer
Review Source
Charles Mchaney Pickford, MI
I'm a pretty healthy old guy. I'm only 91, I don't fall very often, but I'm pretty active so it's an important thing to have. I looked around and it seemed like they could cover me in every possible situation. Their price was also reasonable, plus I could buy it for a year at a time. That was why I got it. I haven't had any trouble with it. The explanation on the brochure was very good. All I had to do was follow directions and things worked out just fine. On a normal day I get up and put it on in the morning. I go about my day with it on me. I take the one that works outside with me if I'm driving anywhere. Otherwise I just keep it on its charger. I think it's great. Just today I pressed on the button and they were right on the ball. I just wanted to check and see if it worked because I had changed the band. They're really quick at answering any problems I have and are very trustworthy.
6 years ago
Verified Customer
Review Source
Judith Alexander Mission, TX
I've been looking for something like this for some time. I started falling 2 years ago but it would happen like once every six months or something like that. More recently, in September, I had an extremely bad fall on cement. I tripped over one of those mats that they put in front of doors to keep the dirt out. It was curled up and I caught my toe on it and I rolled about four or five times. I tore up my arm, my leg, and broke some ribs. I have artificial knees so I couldn't get up, I laid out there for a while. After that I had a period of ten days where I fell three times, that's when I actually made the decision to get one. I looked around and a lot of the other companies I found turned out to be extremely expensive, over a hundred dollars a month, which I couldn't afford. They were also only good to use in my house. I'm a very active person and that doesn't work for me. I mean, several of the falls that I've had, including two worst ones, happened while I was away from home. Other services I looked at that could go anywhere with you costed as much as $235 a month and that was something I just couldn't afford. My neighbor came over one day and I asked her about it. Apparently her son had found MobileHelp and got it for her, so I decided to give them a call. They fit both my budget and my way of living, so I signed up too. I am impressed with the fact that it is water proof and that I can get in the shower with it. I also like that the lock box comes with it, so I can lock my door but know that help can get in. When I've talked to them they've been wonderful, very caring and very understanding. Two weeks ago I had to use it. I was five or six miles away from home delivering something to a friend. I pulled up in front of her house, got out and locked the car. I took one step and my leg just collapsed, I don't know why but it did and I rolled three times and I ended up behind the car. Thank goodness it wasn't a hot day because I live down in the southern part of Texas and in the summertime the road can burn you. I used my alarm button to call them. The only thing was that they couldn't talk to me because the little accessory that you carry to talk to them was in my purse. I didn't know that I couldn't get through to the person without it, I learned that then, but they sent out an ambulance anyway. I didn't realize I was hurt until after they've got me up, my foot hurt so I went to the hospital. It turned out that I had broken some bones in my foot, so now I have a cast on it.
6 years ago
Verified Customer
Review Source
Arlene Diaz Amsterdam, NY
It was actually in my daughter's idea to get it. She's a nurse and she wanted to make sure that I could get help while I'm out working. She chose it because they provide the GPS pinpoint location. I'm able to take it with me on the road as opposed to other services were you're limited on where you can go by base unit. If anything happens they can find me through GPS. I got it maybe two weeks ago. I wear the watch with me when I'm out and about. We've ran several tests to make sure that the device is working properly. I've received a lot of information through brochures and they've answered all my questions and concerns. I do feel a hundred percent confident with the product. I'm truly glad that my daughter chose then. I feel much comfortable now and I don't feel afraid to be by myself anymore. It is expensive but it's worth every penny.
6 years ago
Verified Customer
Review Source
Charles Alvin Eckhart Rossford, OH
My doctor recommended I get the best one I could find since I'm in pretty bad shape. I tried other numerous medical services companies and they couldn't provide me with what I needed. MobileHelp has worked when I needed it to work. I've been through a lot, but they have provided what I needed. They've done an excellent job for me. The people there have helped me live a better and more normal life. Their machine has kept me alive for a lot longer than I thought I'd live. Without the it, I wouldn't be here. I think that for a lot of people, this could be the best choice they made in their entire life.
6 years ago
Verified Customer
Review Source
Kathie Schefter Glen Rock, PA
As soon as I found out they were number one, I contacted them. They explained everything to me and asked me what my needs were, and who I wanted to contact in case of emergency. I really liked that I could understand them too. It isn't someone from India or something of the sort, they all seem to be American. I'm not prejudiced but you know' They are quite helpful. I was very impressed by everything. Even their price was hard to beat. I have a watch a pendant and another emergency device that's like three inches by three inches that I carry in my purse. I can wear the watch or the pendant in the shower. I'm just very impressed
6 years ago
Verified Customer
Review Source
Brenda Welch Charlottesville, VA
My experience with them has been very short but they're a very good company. I had a different company that I was very unhappy with. With the other one I would get calls at 2 o'clock in the morning checking to see if I was ok and that was causing me all kinds of consternation in the middle of the night. MobileHelp has been extremely helpful though, so far I've been very impressed with it. Using it is pretty easy and clear. They've been very good to work with. Even when my alarm went off by accident they were patient about it and they followed up on it. They didn't make me feel terribly guilty for using it, they were just so kind and nice about it. They all speak excellent English, I can understand them when they speak to me and they are very communicative. They are all polite and friendly too. They didn't seem to be bothered by my question and answered them well. Even when I asked a stupid question that was answered on a paper I had, they answered it for me. I've been very pleased with it. I am still learning to depend on it. I tend to go out and do things but I usually forget to use it and take it with me. I got to remember to take it with me more than I do. Maybe there's a way for them to call me when I'm heading out the door and ask me if I'm taking the device with me. It might be useful because people like me sometimes have memory gaps.
6 years ago
Verified Customer
Review Source
Greta Barrett Asheville, NC
I saw it advertised on TV and thought I'd check it out. I called and it sounded like what I wanted, especially because it had the fall detection. With that, if I fell, the thing would automatically notify them of that. In general, it just seemed like a better system, so I got it. I haven't had to use it but the alarm has gone off a couple of times. One time I was just in bed with the thing around my neck. I didn't fall or anything, it just went off in the middle of the night. I always get an answer from them though. When those accidents happened they were very helpful and reassuring. They just asked me a few questions and ensured me that I hadn't done anything bad. It gives me a lot of safety and security, it's a good feeling.
6 years ago
Verified Customer
Review Source
William Hintz
I'm always on the road and I do a lot of hunting and stuff like that. Sometimes I'm by myself and I really needed something in case I needed help. The gentleman that sold me the device was very good, real pleasant to talk to. He made me feel good about buying the product. It was just a good experience all the way around. I've just recently purchased it so I've only had it for about two weeks. It travels anywhere with me, no matter where I go, it's with me. The equipment seems like it's good quality. One time the dog pushed the button and they were right on top of it. That was the only time I have ever used it and I had no problem getting through to somebody. It's well worth the money. It gives me a good feeling to know somebody will be there when I need them.
6 years ago
Verified Customer
Review Source
Pamela England
When I called them, they gave me the best information and price, so I went for it. They had told me to call them to set everything up, but I was able to plug everything in and set it up by myself. It was very easy to do. I wear the bracelet all the time, it's very comfortable. Whenever I leave the house I carry the GPS with me. I fall very easily so this puts my mind at ease. I have set the button off by accident a couple of times and they're always very nice about it. They answer right away and ask me if I need help. After that I just tell them it was an accident, they wish me a nice day, and that's that. I feel so much safer now because I have it.
6 years ago
Verified Customer
Review Source
Sharon Mcfarlane
I had five different companies I was considering and they were the ones that had what I was looking for at the best price. I like the fact that there is a device I can carry on the car with me. No matter how far away from the house I go for a day's trip or whatever, I can always get help. I haven't had a chance to use it and hopefully I won't in the future. My hip has gone out 3 times since last August though and when that happens I go down. I'm also alone in my house so in that situation Mobile Help would really help me. No matter where I am, if that happens again, I can get help in putting it back in its place. I had an issue right after I got it set up in the house. I knew it would automatically call 911 if it went off and that I wouldn't be able to stop it once it happened. When it happened I tried to get someone to help me stop it and they got to it. Someone helped me resolve that issue and stopped the call. They said they would call me back in 15 minutes to set it up correctly and make sure everything is done right, but I didn't get a call until 2 days later'
6 years ago
Verified Customer
Review Source
Charles Olson
I have a condition that can kill me in my sleep and it has nearly killed me 9 times. For 20 years I've been trying to get a little device like the one my parents used to have but MobileHelp was the only company that has ever accepted to give me their equipment. It was delivered promptly and it works. When I accidentally drop it or press the button, they come on the line immediately and ask me if I need help. If I have any questions, I can just go to them and ask them. It's the best that I've ever had. Everyone that has a condition like I do should get MobileHelp, it's an excellent way to protect yourself when you're down and in trouble.
6 years ago
Verified Customer
Review Source
Lawrence A Covone
I saw their advertisement and got it because I liked that it can go with me wherever I go. I know that no matter where I go, if I have a problem, all I have to do is push the button and I'll get help right away. I have the button alarm around my neck. When I test it out, everything works well. They respond really fast. When I called to ask about the equipment they were very professional and kind. They took their time to answer the questions that I had. The price is very reasonable for the protection that I'm getting. It's the best feeling to know that I am with a company that is available 24/7, it gives me peace of mind.
6 years ago
Verified Customer
Review Source
Anita Mcmullen Lompoc, CA
I saw it on television and their rates were very reasonable. They were also far, far cheaper than many of the other ones I looked at and called. There were no upfront costs for the equipment set up. Some of the other ones charged you a hundred dollars for that and then they send someone out to hook it up for you. Mobile Help just sent it out to me and I did that myself. It was really simple and I was able to use it right away. I have had no problems with the equipment at all. Thank goodness I have not had to use it but I have it here at home and I take the GPS system anywhere I go. I feel very secure with it. Customer service has always answered my questions very well. I just can't tell you how happy I am with it. It will help me if I fall or if I get hurt at home
6 years ago
Verified Customer
Review Source
Adolph F Bannister Pawleys Island, SC
I lost my leg to radiation poisoning and got put on disability because of that. I'm 58 now and I'm still living alone in a big house. My kids are trying to get me into assisted living, but I want to have a bit more freedom. In the last couple of weeks, I fell twice and could not get up, that had them really worried. They told me I had to get something in case I fell and couldn't get to the phone. Otherwise, I'd be lying on the floor and no one would notice. When I saw it on the AARP, I decided to go ahead and get it since it seemed like they could provide me with whatever assistance I might need. I'm very happy with it. I haven't had it for very long, but it seems to be operating very well. When I got it, I thought there was something that the company needed to fix. On the brochures they sent me they had this picture of a big box that looked like it was connected to everything. When I went over the list of things that I got, that big box wasn't there, so I called them to figure that out. Daniel, the nice young man that helped me, told me that I had a different set that didn't even need that big box to have everything work. There was nothing about that on the brochure or the instructions, so the whole situation was very confusing to me. I mean, I'm an ex-nuclear engineer, I am used to checking everything well to make sure it all works. That was the only thing though. They helped me test the machine afterwards and showed me how it worked. It was simple and not complicated at all. I've got it right next to my sink and the other one around my neck. If I go out to town for something I take the wristband with me. I think they should advertise this more around hospitals and nursing homes. I don't think a lot of people realize that they don't have to be alone and helpless in their homes. With something like this, you can gain some independence back before having to go to a nursing home. It gives me a lot of confidence. I didn't have that before I got it you know, I live alone and I don't have anybody here with me. The balance on my legs is not very good. With this I feel that I can get around and, if I fall, I can call for someone to help me. I won't be left alone in the floor.
6 years ago
Verified Customer
Review Source
Ralph M And Barbara Ann Presson Saint James, MO
I was with another company that wasn't meeting my needs. When I read Mobile Help's brochure I decided to go ahead and get it since it had GPS. They have a very knowledgeable salesperson. He was very thorough in his explanation of the product and how it works. He went step by step on everything, including the cost and the plans that they offered. We went for the full year payment since it seemed like I'd be better off with it in the long run. Considering that it's $58, this is not bad, it could save a life. The other day I hit the button without meaning to and the alarm went off. An operator came on and I just told them there was nothing wrong. From that it seems like the button works ok, they responded awfully quickly, but I'll know more soon since I'm going on a fishing trip.
6 years ago
Verified Customer
Review Source
Rita Messar The Bronx, NY
My daughter was the one that got this for me. I'm very thankful she did; this is a blessing in disguise. There are other services that are cheaper, but I don't think they're as good. One time I had it on my neck and was laying on my bed. Next thing I know, the thing is going off in my kitchen with all the bells and whistles that it has. I had to go out to the kitchen to check on it. Things were fine in the end but I wish I had known things would be that way. I still think it was great. They called me right back to check on me and didn't hang up until they made sure nothing was wrong. I was very happy with that. If I need help, I know they'll get here pretty quickly.
6 years ago
Verified Customer
Review Source
Beverly D Christensen
About six months ago or so I wanted to get something for my husband. He has since passed so I'm by myself now. My family and neighbors all felt like I should have it. I'm not ill or disabled but I could always fall, that's why they all thought this would be the best thing for me. I've only had it for a few days but it has put a lot of people's minds at ease. I have the watch and the one that hangs around my neck. I use the watch at night since I don't like to wear anything around my neck when I go to bed. I have the mobile unit too so I never have to worry. If I'm out with someone I don't wear anything, but it's on me whenever I'm alone. It's always right there with me in case I need it. It's comfortable. Right from day one they've all been very helpful. From the moment I applied for it, when I received the package, and even during installation, everybody was very helpful. They answered any questions or concerns I had quickly.
6 years ago
Verified Customer
Review Source
Debby Orff
I am very active, and because of that, a home system would not be of help to me when I needed something that I can take with me and use 24/7. Since I am on a limited income, I wish they were cheaper, but it has come through for me. When I took a minor fall, I was in my home, and the base station called out to me and they contacted me immediately. I let them know that I was fine and that was it. For anything I've needed to do, it gave me the self-assurance that I can do something and not have to worry about it, and somebody's there if I didn't make it. Everything was very easy to set-up, prepare, and test out, and it works.
6 years ago
Verified Customer
Review Source
Anonymous Osage Beach, MO
We got it because of the price. We have not had to use the device so far but it does offer us security and a sense of wellbeing. In the limited amount of time that we've had it people have been very responsive, polite, and helpful. They seem genuinely concerned about my husband's wellbeing. We know that my husband will be able to get a hold of somebody if he needs help. The only problem we've had so far has been with the fall detection button. It has gone off three times and none of them have been because of a fall. He was actually in bed during one of those. The time that he did drop the lanyard, it did not go off.
6 years ago
Reply from MobileHelp
Hello,
Thank you for your review. We do not recommend wearing the fall detection pendant to bed, as that can create false alarms, you would want to wear a standard help button instead when sleeping. We would be happy to discuss this with you. Please contact our technical support team at 877-827-6207, Option 1. We look forward to hearing from you.
Sincerely, MobileHelp
Thank you for your review. We do not recommend wearing the fall detection pendant to bed, as that can create false alarms, you would want to wear a standard help button instead when sleeping. We would be happy to discuss this with you. Please contact our technical support team at 877-827-6207, Option 1. We look forward to hearing from you.
Sincerely, MobileHelp
Apr. 13th, 2018
Verified Customer
Review Source
Robert Goldberg Boynton Beach, FL
I'm hoping that this really will be the right alert company for me, and I'm thinking it will. We take the little mobile thing with us when we go to the grocery store and elsewhere, but we're usually at home. It's supposed to fit on your belt, but the only problem I'm having with it is that the device is too tight for me to open up and place on my belt. I think that's weird, and maybe it's just me. We couldn't believe, though, how quickly their response came in when we did the test case in the house when we got it. We had a wonderful, excellent, professional person here, named Pat, who was so patient and showed us the whole thing.
6 years ago
Verified Customer
Review Source
Betty Westfall
We did a lot of research, especially my daughter, and she felt that for the price and what they covered, it was the most efficient. So far it's well worth it, and I like the fact that I can have a battery and take it with me and still get coverage. I have the security that if I am alone, which I often am during the day, I have some way to reach out. I have it on right now. I wear it night and day, and the only time I've had to use it was once when we were coming out to the front door. I'm in a wheelchair, so it's hard to get through the door. The motion caused it to go off, so we just used that experience as a test that it worked properly.
6 years ago
Verified Customer
Review Source
Delila Esary Quincy, WA
I'm an AARP member, and Mobile help is in the AARP magazine. I read about it, and it sounded like it would be a good one to try, since I live by myself, and I thought it might be handy and nice to have one. I think they've been very helpful. Whenever I've called, they've been right there. If I couldn't get somebody right at the time, I'd leave a message, and they call me right back, so I can say they're very good customer help. I think it makes me feel safer in case something happens. I wear the wrist one all the time, but the necklace one I'm considering sending back because I don't think I need it, but I'm going to think about it before I decide. I actually have a couple of friends that I'm going to recommend it to.
6 years ago
Verified Customer
Review Source
Elinor Moore Conroe, TX
I saw them advertise in AARP. After that my daughter and I called and talked with your customer service and it sounded like the right choice for us. I've been just using it for one month, but 2 weeks a go it went off 2 or 3 days in a row. The emergency team showed up in my home because I wasn't able to get to the phone and cancel it, but they showed up quickly and I'm satisfied with it. I wear it all the time and I never leave the house without it. I don't see nothing wrong I'm content with it. I wear the blue button all day long everyday and I wear the watch whenever I take a shower before bed. The people that I have talked to were really courteous and understanding.
6 years ago
Verified Customer
Review Source
Jesse Inman Lyons, GA
I read up on the different ones that are out there, and MobileHelp has got what I need. They were nice enough to send me the information I needed, and it's worked out fine. We ran a test on it, and everything worked out. They answered the test alert, so I know that they are there, and that I would have help as soon as I needed it, and that they would contact my family to let them know I was in need. I feel like I can trust it, since they've done everything they said they were going to do. Every time I've been in contact with them, they've been real pleasant to work with, and helped me with whatever I needed. Hopefully, I won't really need them, but I'm an old person living alone, and I know it's good to have peace of mind. I'm pleased that they're as efficient as they are.
6 years ago
Verified Customer
Review Source
Mary Rappa
I really can't say I did a lot of investigations, but I had bought a different one, and it was extremely heavy. I wore it for 2 days, and it had to come off. I felt like I was carrying the weight of the world around my neck. I got a call from someone at MobileHelp mentioning their FDA approval, and I switched following that. They took down all the information over the phone, they had all my contacts in order, and they have since called me once to see that it was received and that everything was fine. They've got excellent customer service. They have been very, very good to me, and I'm very happy with the product. It is lighter; I really don't notice when I have it on. It's extremely comfortable, and I like the bracelet one for when I go out. I have not had to use it. I did press the button to see that it worked, and they were right on the phone. They knew my name, they asked what was wrong, I told him that I was just trying it out, and they were extremely helpful.
6 years ago
Verified Customer
Review Source
Ronald Smith
When I was looking into getting a system like this, what got my attention about MobileHelp was their personality, and the way they used their knowledge. They knew what they were talking about regarding their systems, and they still managed to be very pleasant people, too. They seem to care and are concerned about their customers. They checked up on me to see how everything was going for me as a new customer, because they wanted to make sure. Instead of the necklace, I got the unit that I can wear in a case on my belt. I have tested it a couple of times, because they say you should test it at least once a month, and soon as I tested it, they called me right back in less than five seconds.
6 years ago
Verified Customer
Review Source
Beverly Force Pauls Valley, OK
I had been in the hospital, and my balance is not good at all. I was thinking about a friend who has fallen, and I had seen MobileHelp's ad on TV. I knew I would need help in the event of a fall, since I'm by myself out in the country. I thought that getting this would help me, as well as satisfying my kids and my doctor. I love it. MobileHelp is the best system I've ever come across, and I've mentioned that to others, too. I bumped it once; I barely touched that thing and the alarm went off, but I appreciate them answering so fast, because I've really been wobbly. I really appreciate the job they do; they are so good.
6 years ago
Verified Customer
Review Source
Anonymous
I like the idea of having someone to get you help if you fall down, and that's what the advertisement I saw was about. That's why I got mine, because I live alone and I'm 81. If I fall down out in my yard, there's nobody else to hear me, so I need it for my own security. I don't use it all day long when I've got my phone with me, but if I'm in the garage, or go out to feed the birds, I wear it. I have it in the bathroom, so things of that nature, too. They have called me a couple times, and I think it's great. I have my extra keys in a lockbox, and I didn't start using the MobileHelp device until that was installed, because emergency responders couldn't get in otherwise. I think they did a good job.
6 years ago
Verified Customer
Review Source
Mary Ellen Vanzler Spring Hill, FL
I was up late one night looking up lots of different options, comparing costs and what they were able to offer. When I called MobileHelp, I spoke with a very nice young man who answered all of my questions, and they've always answered my questions immediately ever since then, too. I let him know that I had more concerns than just falling while in the house, because I certainly didn't intend to spend the rest of my life in the house. He told me that I could get a GPS device that I could just carry with me whenever I went outside. That has certainly worked out well for me because I'm living on the West coast instead of the East coast now. They told me that during that process I could just turn off the big unit and carry the GPS with me. I don't really know how much other units cost, but I just picked MobileHelp on the basis of the equipment, including the GPS, and the fact that with the lock box on my front door, nobody would be breaking down my door if I needed help. Once, I was fumbling in my purse for something, and accidentally hit the GPS. Immediately, I got a call from MobileHelp to see if I was okay, or if I needed assistance. I'm very positive about my experience so far. They've been very kind and I'm very happy. So far I haven't needed assistance, but I feel good about the fact that it's a Florida company, they make the equipment, and I can come and go, and that if I need help it's there. I have the necklace, and its chain is lovely and sure beats the black string that most of my friends wear, but my neck broke out. I have various skin problems, so now I just wear the bracelet.
6 years ago
Verified Customer
Review Source
Deborah K Head Kingsport, TN
I had contacted and talked to two different other agents. With one I would only be covered up to four hundred feet from my front door, and the other one was for inside only. I wanted to go visit a friend in another state, and I wondered what would happen if I had a fall while I was away. I needed something better, and then I saw MobileHelp's ad on the TV. I took down the number and called the very next day. They've got feelings for people. They don't rush you, and they take the time to explain everything to you. I have not used it yet, but I bought it in case I need it. I wear the necklace except when I sleep, because it would get stuck under my arm and go off, so I don't sleep in it, but I wear it all the rest of the time. I take my little mobile thing when I'm out in the car in case something happens, so I can tell them where I'm at and I can hear what they want me to do. You don't have to wait for them to answer if you need them. They're there, and that's what it should be like.
6 years ago
Verified Customer
Review Source
Eloise Haun Woodstock, VA
I read an article on MobileHelp in AARP magazine. It was easy to understand, short, to the point, and economical. My most important comment is the highly professional quality of the respondents in the office, and the clarity of direction for use. I lost my device and was looking for it during a fitness program, and they were polite and understanding. I recovered it and put it back to use, and it was a very smooth process, so I think the personnel are outstanding. They're polite, very patient, people responding, careful to make sure that I understood what they were saying, and very prompt. The device is loud enough for me to hear with hearing aids, as well as with understanding the clarity of expression. It's simple to install, with few pieces, and it's uncomplicated. The problem is that I think the monitor is pretty large, and the case is very inconvenient to carry with me on my clothing. That's my only problem: that it's cumbersome.
6 years ago
Verified Customer
Review Source
Latoya Wiley Atlanta, GA
I'm a diabetic and it's kind of hard, so I wanted to give them a try, and I called them. It's convenient because wherever you go, it goes with you. You don't have to be at the house, so it's always handy. I've got my pendant around my neck right now before I go out to the drugstore to get my medicine, and then I've also got the mobile device in the pouch and the watch on my wrist, so I'm ready. Hope nothing happens but I'm ready, and I depend on it. I'm glad I got it. My friend pressed my watch by mistake, and a lady at MobileHelp called to ask if I had any problem. Her voice came through so clear, she sounded like she was on the front porch at my door. I loved that.
6 years ago
Verified Customer
Review Source
Carol Jenkins Sandy, TX
MobileHelp seems to take better care of their customers. It just went off last night, and then when I called and told them it went off, they were so polite, so nice and said "I'm sorry I woke you up," and things like that matter. They're informative, they're not robotic, they treat you like a person, they're very nice and they're very polite and they seem to really, really care. I trust them, and it's hard for me to trust anyone like that when it comes to my health. There are several reasons why you should have it. It's great if you live alone at any age and you need help. They're there to help you, and that's very important. It doesn't only have to be just because you're sick or old or whatever; if you live alone for any reason, you need this device in your house. It's very affordable, too.
6 years ago
Reply from MobileHelp
Dear Carol,
Thank you so much for such a sweet review! We are so happy to have you as part of the MobileHelp family! If you need anything, please don't hesitate to contact us!
Kind Regards,
MobileHelp
Thank you so much for such a sweet review! We are so happy to have you as part of the MobileHelp family! If you need anything, please don't hesitate to contact us!
Kind Regards,
MobileHelp
Apr. 13th, 2018
Verified Customer
Review Source
Joe Ippolito
I called a lot of different outfits, and somebody recommended that MobileHelp would be a good one. My children also talked me into it. I haven't had to use it as yet, but I know that it's very simple. I wear the wristband, and if I ever go out of the house anywhere, I take the portable unit with me. In the event that something were to happen, I'll push the button so that I could talk to the people and tell them where I am, because I do live live in the woods, so to speak. It's very convenient. I wear the wrist band while I take a shower and if I'm gonna be somewhere else where I need my normal watch on, then I use the the necklace. I have the lock box on the door which is very clever, because if something were to happen to me inside, they'll know how to get into the house. That's a very good idea. The price was also very reasonable, and we were able to set it up so that my kids are paying for it for the first year, and then I'll pay for it afterwards.
6 years ago
Verified Customer
Review Source
Michael Gleason Guthrie, OK
My son found out about MobileHelp while he was researching fall protection for me. I think the service will be really good if I ever need to use it, because I have had a few false alarms while I was in bed, or sitting down, or bending over to pick something up, and they were quick to respond. That's nice because I can't move around very fast. I try to use the device while I do little things around the house. I wear the one that goes around the neck. When I called about it, they were very nice to me. Their staff are very responsive and eager to explain to me exactly what's going on, and they let me know that I was wearing it too low, and that can contribute to the false alarms. They told me to put it up higher, against my sternum.
6 years ago
Verified Customer
Review Source
John Hall Nashville, TN
It's just a great company; the best I've ever seen or heard of for medical health devices. I had a stroke in 2011 and so I have some problems with my balance and stuff. I wouldn't go with any other company than MobileHelp. It's the most affordable for my budget, and when I fell down about 3 or 4 months ago and the chest button went off, the fire department came to my house in about ten minutes. They've answered every question I've ever had. They went through the bill and explained everything to me. I'm on the monthly payments, because they were doing over three months but I couldn't afford that since I'm on disability, so it's perfect on everything for me.
6 years ago
Verified Customer
Review Source
Anonymous Port Tobacco, MD
I was looking for something and saw an advertisement for MobileHelp, so I called them, and the person I spoke with was very nice on the phone, so I got it. The customer service seems to be okay, I don't have any problems with it. My husband wears the wrist watch, and I carry the mobile thing when we go out, just in case something happens to him, but we haven't had an instance to use it. I feel comfortable with it. I feel like I can leave the house without worrying about him, because he'll get help if he needs it. That's all I care about. I'm assuming that if I push the button, they will come on. They were trustworthy, and I would recommend them.
6 years ago
Verified Customer
Review Source
Barbara Hall Lane
I watch their commercials all the time, and I learned that MobileHelp knows what's going on with me and what kind of medication that I take, and I felt I was more safe with them, because the other one I had only worked in the house, so they could do me no good when I go out anywhere. Now I'm secure with Mobilehelp, all over. If I was to fall in the shower, or anything that would happen, then can get to me right away, and that's a good thing, especially with the key box, they can get inside the house if I was to pass out while locked inside. They're good. Hopefully I don't have to use it, but if I do, at least I know they're there. I feel secure. It's not hurting my budget; it's right on. I love it 100%, and I tell everybody about MobileHelp. I talked to my sister about it, and she's supposed to be calling and checking into that for herself. When I spoke with the representatives, they amazed me. They were so helpful to me, and they have a lot of patience, too. Any questions I had, they were there to answer it.
6 years ago
Verified Customer
Review Source
Charlotte Hankins North Wilkesboro, NC
I had to bury my husband, and my brother-in-law said he wanted me to sign up as quick as I could for one of these, so my daughter checked with about two to four different providers, and from what we read, this is the one we knew we wanted to go with. I haven't had to use it at all yet, and I haven't fallen, and so I don't have any experience with that, except I do have it here and it's hooked up. So far they've answered all my questions and responded to me in a timely manner. I felt like it was awfully expensive, I really really did. I'm having to pay bills, and hospital bills, and nursing home bills, and this was just another bill, and it was much higher than I thought it would be. I don't have anything negative to say about them, though. I've already had two or three people come in the house who've taken the information about Mobile Help, because they felt like I made a step forward being positive about it, and so they've taken the information so they can also call.
6 years ago
Verified Customer
Review Source
Carol J. Loring Oklahoma City, OK
I'm 77 years old and live by myself, so I thought I needed this. I just put the wristband on my arm, and I haven't used the necklace so far yet. I'm not too fond of the necklaces. I had one from somewhere else. I paid $365 for it, and they informed me about two months ago that it was just for around the house! You pretty much have to be housebound all the time and I was shocked. Other companies like that wanted more money for less than what Mobile Help provides. I've got the doorknob, I've got the bracelet, the necklace, then that little thing that goes into the battery to put anywhere I want to'it's the best thing I've ever seen. They have better instruments than anybody else I talked to, and they're for everybody, to use in the house, or when I go somewhere, it's nationwide, it's not just particularly around the house, so yes, I suggest it for anybody. I'm goanna recommend it to my neighbor across the street; she's 92 and she gets around better than I do.
6 years ago
Verified Customer
Review Source
Jean L Holmstrom Bettendorf, IA
I got MobileHelp because it could go with me wherever I went, so that I would have that protection, and it was reasonable. My daughter and my sister are the ones who insisted that I have it. I wear the pendant. I put it on in the mornings. I have the main thing in the living room, and it's a good device. I put it together myself, which is incredible. It works continuously; I just leave it plugged in. It's very clear and simple to use. I haven't had to use it but I know it's there, and it's convenient. I would recommend it to anyone in need of it; I have already to my younger sister. I turned it on when I first started using it and I had a couple of questions, and they answered them immediately. They were good answers, and I felt like they did care about what I was asking and were sincere.
6 years ago
Verified Customer
Review Source
Paul Grubbs Phoenix, AZ
We got this system for my friend after I had seen it on TV. He's like 84 years old, and he likes living alone. I figured that was the best route to go if he wants to live in his house by himself; to have something there that would alert responders if something were going wrong. Just recently when we set it up, one of my grandkids was here and pushed the button out of curiosity, because she's 2. The lady came on the line right away and asked if it was an emergency and whether we would need the ambulance to come out. They've also already called three or four times to check and make sure everything is working okay, and that he really likes this machine.
6 years ago
Verified Customer
Review Source
Anonymous
I called and I talked to this lady, and I liked what she told me. I had one before, but it did not include falling, and I have fallen quite often, so I wanted one that would work with that too. I've caused it to go off a couple of times by accident, but I have not fallen, and I have not needed it since I got it, but I wear it everyday, I sleep with it, and I take a shower with it on. I've called a couple of times to ask a question and they've been real pleasant and helped me. At the moment, I'm happy with it. I paid the first installment and I haven't gotten another bill yet, but so far I'm satisfied. I've already recommended it to two friends.
6 years ago
Verified Customer
Review Source
Phyllis Owens
Right after I got MobileHelp and set it up, I needed to use it when I was alone the very next day. They responded very quickly. All the emergency vehicles seem to respond fast once they know that they were called by this company. Our pressure alarm system went off a couple of times by accident, too, and they came on the system right away. A good thing about it is that it wasn't complicated to turn it off, it's very very simple, which is great because I can't remember a lot of instructions. It's fast, it's efficient, and it's simple. The quick responders explain things well, their questions are clear, they seem to be familiar with everything. They come with all the appropriate information, so they're not fumbling around about who I am or what I need.
6 years ago
Verified Customer
Review Source
Dora Word Wilmington, DE
I have some health issues, and I just felt that I needed to get the stuff in case anything serious happened to me, because I live alone. I just happened to catch their advertisement on TV; that's how I found out about them. The stuff they sent me is very usable and nice, and it's going to help me with my health. I'm using it when I go out, including to work. They're just a good company so far, so I can say that they've been very generous, and they've really laid out their procedures. They were very professional, they went over everything with me; the prices and what the stuff does, the quality of the stuff, and how everything will work out. I haven't had any problem with them, so I'm satisfied right now.
6 years ago
Verified Customer
Review Source
Anonymous Hillsboro, OH
MobileHelp was a referral for us. The promotions they have offered us have provided a little piece of equipment for free, and if we were to cancel our membership, we will be able to keep that item. Everything that I ask for, they've been very good at doing. For any instructions, and just anything that we needed, they were excellent. It worked immediately and there was no problem setting it up; it was very easy. We had to use it once where the patient fell and needed help getting up. He pushed the button and help was there right away. They did an excellent job of helping him to get back up on his chair.
6 years ago
Verified Customer
Review Source
Tiny Deese
There were a couple of times where my husband fell and had to press the alarm, and they contacted me. It offers easy access, it's light weight for my husband, it's very discreet, and it works for our home because we have two levels. The intercom is very, very good, and picks up from a long distance. It even works when we travel out of state. They gave me quite a few different payment options that I like, and which work within our budget. We've told two of our friends about our experience with MobileHelp. They had good follow-up, and they didn't call and bug me all the time! I looked at other companies, too, but they called me night and day, and they sold my information to everybody, but MobileHelp didn't do that. They gave me a direct number and I was able to speak to an agent directly.
6 years ago
