MobileHelp

verified
MobileHelp Logo

MobileHelp

verified
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

MobileHelp offers low monthly monitoring fees, ($19.95/mo), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability. MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp. For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center and has two-way communication as an added precaution.

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies. There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment. There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

Star Rating

4.7
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7,308 Reviews

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Frances
May 13th, 2019 Barnesville, OH DETAILS
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I like that they didn't pressure me into buying anything. The fall button is very very sensitive.

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Dorothy
May 13th, 2019 Eau Claire, WI DETAILS
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The customer service has been very got at answering all of my questions.

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Mary
May 13th, 2019 Roseville, MI DETAILS
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They've always been great with me. The button is really tricky. My mom was asleep a couple of times at night and rolled over on it and it went off. I tested it a few times and they were quick and responded really good.

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Joe
May 13th, 2019 Chama, NM DETAILS
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I don't like that it's too sensitive. I tested it a couple of weeks ago to see how it works, they answered pretty quick.

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Ronda
May 13th, 2019 Findlay, OH DETAILS
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Every time I've had a false alarm they are very nice about it. I've had quite a few. When they tested it everything turned out okay and it was fairly accurate.

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Anonymous
May 13th, 2019 Bend, OR DETAILS
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I am pleased with the whole MobileHelp system.

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Anonymous
May 13th, 2019 Cincinnati, OH DETAILS
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When I first got it I thought that the alarm had gone off and it turned out it was my smoke alarm and so I was getting upset about it but the people on the other end got me through it and they took care of resetting it.

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Anonymous
May 13th, 2019 Greenfield, MA DETAILS
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The only thing I don't like is that the fall detection didn't detect the fall and my husband did fall. One time when we first got it we left the pendant in the living room and it went off in the night and somebody was talking in a loud voice saying "you have ten seconds to answer" or something like that and it kind of scared us.

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Rochelle
May 13th, 2019 Fayetteville, AR DETAILS
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The time that I had talked to the customer support, they were really helpful with the information I needed to know. We just discussed some of the things and how it works and everything. I like the wrist watch better than the necklace.

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Cathy Hemson & Tracy
May 13th, 2019 Harrison, TN DETAILS
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It let's me know if there's an ambulance or anybody who can get in touch and comes to me quickly. I like everything about it.

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Joel
May 13th, 2019 Howey-in-the-Hills, FL DETAILS
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There isn't any question that the customer support couldn't answer. I like everything about this swimming suit, it's a perfect fit. I tested it and everything worked fine.

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Henri And Yvette
May 13th, 2019 Chelmsford, MA DETAILS
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I tested the device and it worked perfectly. MobileHelp is a great company and I'm very happy with them.

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Richard
May 13th, 2019 Pinson, AL DETAILS
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It seems to take a long time for them to answer when you push the button. It seemed like the GPS box would not sync because the lady was talking through the GPS box.

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Margaret
May 13th, 2019 Madison, WI DETAILS
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Customer service is fantastic. I'm very pleased. I like the way that if something happened, they answer promptly. There's no waiting. A week and a half ago, I was dusting and I accidentally hit it and Mobile Help immediately contacted me.

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Frances
May 13th, 2019 Allendale, NJ DETAILS
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They're very quick to respond. The response when testing was very quick and very clear. I'm very happy and very satisfied.

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Helen
May 13th, 2019 Woodland, CA DETAILS
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They don't answer right away, they take a little while and it scares me because I wonder if I'm in a dangerous situation and they take so long to answer. I think it's a pretty good device.

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Don
May 13th, 2019 DETAILS
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dislike that the fall sensor is too sensitive. I've had one false alarm on the device. It's fairly reliable for my location here in the boondocks of Arkansas. It's simple enough to operate and I've been able to test it each time.

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Mark
May 13th, 2019 Akron, OH DETAILS
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Any questions that I have had, they have been answered quickly, courteously, and professionally. It's easy to wear and easy to use. I had to use it once and the response was immediate and the caller was very courteous.

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Carol
May 13th, 2019 Elmira, NY DETAILS
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I think the fall thing around my neck is a little sensitive. It goes off when you least expect it, even just bending over sometimes and touching me it goes off.

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Kim
May 13th, 2019 Jackson, GA DETAILS
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They were right there on the button if something goes wrong. I like the wristband but I don't like the pendant because it keeps going off for no reason. I tested it just a couple of weeks ago and it's absolutely fine, no problem.

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Carol
May 13th, 2019 Duluth, GA DETAILS
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I had to call last week because I can't figure out the necklace part and they sent me a new attachment for the necklace and I still can't figure it out. The representative was trying and went out of her way to explain to me how to use this thing. The wristband is very hot so it sweats with heat. I'd rather have a clothing one rather than their plastic. It went off one time when it was around my neck and I pressed it to get my coat on and it went off and I had to call and say it was an emergency and was a mistake. I have to take the battery with me each time I go.

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James
May 13th, 2019 Garden City, MO DETAILS
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Whenever my brother has an issue he pushes a button he gets help and I get a text message on my phone and figure out what's going on.

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Elena
May 13th, 2019 Wayland, MA DETAILS
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When I was setting it up I called them and they were incredibly gracious and took their time and walked me through it and explained different functionalities and the more they weren't sure about something they put me on hold. I've tested the fall detection capability which works very well the few times I've tested the button itself. I did a bunch of research before buying and Mobile Help looked like it was the most innovative with their products on the market and I felt very comfortable buying them and it was accurate in buying it and then in terms of customer support and usability and functionality of the product. It always worked and worked well and it's been a pleasure being a customer of Mobile Help.

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Susan
May 13th, 2019 Fort Wayne, IN DETAILS
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Shortly after I received the device, I had extremely low blood sugar and didn't realize that was the problem. I slid out of my chair onto the floor and I pushed the button. MobileHelp got me the help I need right away and EMS was able to give me glucose until we got the hospital where they finished correcting the problem. Their personnel we call about questions are always very polite and very helpful. I would recommend the service to anyone.

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Jennifer
May 13th, 2019 Liberty, TX DETAILS
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The necklace goes off too easy. I accidentally hit the button a few times. Everyone at MobileHelp has been very grateful and very helpful.

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Anonymous
May 13th, 2019 Baltimore, MD DETAILS
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The service is excellent. When I tested everything, it's working and they tell me my location. MobileHelp is an excellent company.

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Ronald
May 13th, 2019 Bloomington, IN DETAILS
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Every time I called they always act like they really want to help. In the beginning, the chain was falling off so I shortened it. It has been set off a few times and it's a five second response.

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Rick
May 13th, 2019 Tallahassee, FL DETAILS
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I had a little bit of trouble getting ahold of somebody one time but that was just once. I haven't had any trouble since. I like that I can wear it in the swimming pool. The last one I had I couldn't. I know it works. I had it in my pocket and evidently I must have hit it with my hand somehow or whatever but the police officer came very quick.

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Darlene
May 13th, 2019 Dill City, OK DETAILS
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I'm getting really good customer service. I'm satisfied with it and I feel safer when I go outside.

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Marie
May 7th, 2019 DETAILS
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Pricey because I am a squirrel citizen on social security but I appreciate the value. I got good service from them, they were very helpful. I have it with me all the time if something happens, I know I can reach somebody. I've tested it a couple of times and it seems to be working fine.

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Anonymous
May 7th, 2019 DETAILS
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Big security assurance, I am glad I have it. They've been very courteous and helpful. My complaint is that it goes off too easily.

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Thelma
May 7th, 2019 DETAILS
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I was with another company before but mobile help is a few dollars cheaper. I like everything about it.

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Mary
May 7th, 2019 DETAILS
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Anytime there is a problem, they come on right away and answer my call. I am satisfied.

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Dale
May 7th, 2019 DETAILS
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Customer support is helpful when I talk to them. They responded when we tested it.

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Anonymous
May 7th, 2019 DETAILS
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I have no complaints. They are available when you need them and I found the second person I talked with very knowledgeable and helpful. The device is much too big and the Ishtar are ugly but I can see it at night.

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John
May 7th, 2019 DETAILS
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I have had many friends that have fallen and couldn't get up and waited 2-3 hours and were very fortunate somebody came by and helped them when they didn't have a medical device. I got one because I live alone and need stability. It works well and I like the idea that someone is there looking out for you in case you do need help. I am very glad I got it, it is worth every penny.

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Anonymous
May 7th, 2019 DETAILS
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It is working pretty good. I set it off quite a bit in the beginning but I am getting used to it.

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Patrice
May 7th, 2019 DETAILS
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Customer service is very good. The man I asked with helped me test it. When I accidentally set it off, it works okay.

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Barbara
May 7th, 2019 DETAILS
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One time I was changing my clothes and I dropped it in the floor and they called within two minutes. It was very fast. I like the fact that someone is there and I like the magnetic closure.

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Mary
May 7th, 2019 DETAILS
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MobileHelp answers all my questions with all I the information I need. I have tested it and the only problem I have is the I am allergic to the bracelet. It is a very good apparatus for anyone that needs extra help.

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Faytie
May 7th, 2019 DETAILS
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There if I need it and I like that. It works just fine and I am happy I have them.

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Anonymous
May 7th, 2019 DETAILS
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So far I am pleased with everything. We haven't had any problems with the service and everything is fine. I carry it when I am going out.

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Minnie
May 7th, 2019 DETAILS
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So far the experience has been very good. They are full of nice people, they have helped me very much to understand. I like the bracelet very much, it is very convenient.

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Adrienne
May 7th, 2019 Ruskin, FL DETAILS
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They are excellent at explaining things. The device is very easy to set off but it is quality and it gives peace of mind.

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Sandra
May 7th, 2019 Bullhead City, AZ DETAILS
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I had Lifeline and it was a piece of junk, you had to be within thirty feet of the box, I was impressed with Mobile Help when we got it. We've already had to use and it they were right on top of letting us know that they had detected a fall, even though it was an accident. I know it is working and it makes us feel a lot better knowing that if we fall we have Mobile Help that gets us help immediately. It immediately starts talking to me to let me know I bumped it. It could be a little cheaped, we are on a small income.

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Hazel
May 7th, 2019 Sacramento, CA DETAILS
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As far as I am concerned the company is good. It is a more convenient way to have twenty four hour security if something happens to you. I have no dislikes.

Verified Customer

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Norma
May 7th, 2019 Jacksonville, FL DETAILS
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Customer support answers right away. I like that I don't have to check the battery.

Verified Customer

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Peggy Sue
May 7th, 2019 Osceola, AR DETAILS
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I have no complaints. I like it. I like everybody I have talked to and I feel good. They explained it to me.

Verified Customer

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Mildred
May 7th, 2019 DETAILS
Value for your money
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Company trustworthiness
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It's been tested a couple of times and I know it works. I feel more secure with it. It is mobile and I can carry it with me. The people are nice to me and give me the information.

Verified Customer

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Gayle
May 7th, 2019 DETAILS
Value for your money
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They're very considerate when you talk to them, whether it be troubleshooting or information. To me it is a kind of insurance form for walking around because I have got the help I need. I have recommended it to my sister and she bought it for her and her husband.