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MobileHelp

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$100 Guarantee
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MobileHelp

verified
$100 Guarantee
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

The Good

  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center.

GPS Satellite Tracking Technology

MobileHelp's focus is GPS satellite tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are, but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both their in the home and away units ensure safety precautions no matter where you are.

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. Read MobileHelp reviews below to hear from experiences of actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

4.7

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5492 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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John
January 10th, 2019 DETAILS
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It's sensitive, when I bend over it goes off. But, they've responded each time to my false alarms.

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Gina
January 10th, 2019 Berkeley, CA DETAILS
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There have been false alarms and they don't seem interested in helping prevent them from happening. When the false alarms happen, it says to press the button to cancel the emergency which doesn't work. You can't cancel it and you have to speak to somebody.

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Frank
January 10th, 2019 Louisville, OH DETAILS
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We had a false alarm and they responded. I wasn't in to answer the phone and so they came.

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D & H.
January 10th, 2019 Chesapeake Beach, MD DETAILS
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Everybody has been professional and courteous. The device is ultra-sensitive, it's gone off when I've leaned over to grab a tissue or when I'm front loading my laundry.

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Karey
January 10th, 2019 Cuyahoga Falls, OH DETAILS
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The service provided is exceptional and the pricing is great.

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Marlene
January 10th, 2019 Bozeman, MT DETAILS
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It's able to do everything I needed it to do. They offered me the wristband and necklace, which is waterproof. They've answered all my questions, it's been a pleasant experience.

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Sally
January 10th, 2019 Quincy, IL DETAILS
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The only thing I would like to change is the necklace. It would be nice if you could just talk into it rather than having to go to the speaker.

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Jeanette
January 10th, 2019 Weaverville, NC DETAILS
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The necklace is extra sensitive, but they are patient with our mistakes. They follow their protocol each time, so we know what to expect.

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Cecile M
January 10th, 2019 Marion, IA DETAILS
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I like that you can take it with you. You can choose whatever you want. The response is right away, it isn't like making a phone call and waiting for the 911 operator.

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Jan
January 10th, 2019 Midland, TX DETAILS
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Everything has worked just like they said it would. It's easy to set up and it's just nice, I like it. They always answer the false alarms and tell me how to prevent it from happening or how to cancel it.

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Donna
January 10th, 2019 DETAILS
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Whenever we've had a question they have been more than helpful.

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John And Mary
January 10th, 2019 Fayetteville, AR DETAILS
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The reason we got this is to help us, but we can't even wear it. We have to go buy another chain because we are afraid to wear the magnetic one.

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Carol Ann
January 10th, 2019 Victor, ID DETAILS
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The customer service is really nice. They're clear about the cost and how to cancel. The device is really sensitive, which is good.

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Janet
January 10th, 2019 Cleveland, OH DETAILS
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They are very conscientious about making sure that there's nothing wrong.

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Carol And Bill
January 10th, 2019 Idaho Falls, ID DETAILS
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It's very convenient and easy to use, which is great for seniors. The response is quick, and I think that's essential.

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Theresa
January 10th, 2019 Syracuse, NY DETAILS
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On occasion I have had to call in to change a couple of the contact people and their numbers. They update it quickly and it goes very smoothly.

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Armando
January 10th, 2019 Diamond Bar, CA DETAILS
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For my dad's situation, having to navigate the buttons is a little difficult with his cognitive issues.

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Rosemary
January 10th, 2019 Briarcliff Manor, NY DETAILS
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When the alarm had gone off and the people called to tell us, it was was resolved very quickly and easily.

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John
January 10th, 2019 Elgin, SC DETAILS
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It's pretty convenient and comes with more than one option to use.

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Joan
January 10th, 2019 Essexville, MI DETAILS
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I think that the wristband could be a little higher quality. I would prefer to have something on the wrist that's a little tighter.

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John And Maria
January 10th, 2019 Yonkers, NY DETAILS
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The customer service answers questions right away and they get back to us. The response time is very fast.

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Janice
January 10th, 2019 DETAILS
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My parents have accidentally pushed it on a couple of times when they didn't need to and the people have been very courteous and kind to them on the phone so that worked out well.

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Charlotte
January 10th, 2019 Mazon, IL DETAILS
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They've always been courteous when I've called and answered my questions and were very nice. I had trouble with the necklace part of it coming off so I had to go to the wristband.

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Janet And Neil
January 10th, 2019 Washington, IN DETAILS
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The only time it's been used was an accident when it went off by accidentally being pressed. They were excellent and responded immediately. I apologized for accidentally pushing it. It's an excellent device. It's very efficient.

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Anonymous
January 10th, 2019 Applegate, MI DETAILS
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The customer representatives have been helpful when I've had to use it.

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Michelle
January 10th, 2019 Pensacola, FL DETAILS
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My mom had to use it about two and a half weeks ago. She fainted and hit her head and when she came to, she couldn't get up off the floor so she had to use a device and they were able to call an ambulance and then contact us. This stuff works the way it says it does. Every time I've called them, they've always been able to answer my questions and take care of what I needed. The only thing I wish is that they included more bases because when she had to call them, they said they couldn't hear her very well because the base was in another room.

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Beverly
January 10th, 2019 Fort Lauderdale, FL DETAILS
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When I called the center for a test, it was immediate. So the technical support is there. I really think it's a good program.

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Winnie
January 10th, 2019 Sand Springs, OK DETAILS
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I've only had to use it once and they were very helpful and fast and I just thought they did a good job. They answered right away to the call.

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Patricia
January 10th, 2019 Sag Harbor, NY DETAILS
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Every time I've called to answer questions or want to know something about the devices, they're so willing to talk and not be in a rush to get off the phone. That makes me feel very appreciative because other rush through everything.

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Crystal
January 10th, 2019 Aurora, CO DETAILS
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So far, I've had great customer service. The device is easy to use.

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Sheila
January 10th, 2019 Chapin, SC DETAILS
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I was getting so many false alarms. I could be sitting there eating dinner and the darn alarm would go off. The people I've talked to, I've talked to various people, have all been very good and very professional. Even those that were not testing the machine, they're very professional and polite.

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Linda
January 10th, 2019 DETAILS
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The customer service representatives are very helpful.

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Shirley
January 10th, 2019 Loganville, GA DETAILS
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The representatives were very informative and gave me all kinds of information. They were just very polite and extremely nice. The device is a little thing. It's easy to slip in my purse and carry.

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Ann
January 10th, 2019 McLean, VA DETAILS
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My mother had a situation where she was not doing well. I was at work so she went ahead and pressed the button and the EMT's came and took her to the hospital amazingly quick. So all went well. Everytime I've needed something, they've been very helpful and easy to deal with over the phone. The buttons tend to have false alarms going off, including when sleeping. When we called, the company told me that it does happen but as long as we can reset the false alarms, it's okay.

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Linda
January 9th, 2019 Charlotte, NC DETAILS
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When we test the unit they've called us back and were very pleasant. It appears that it is very reliable and they are very prompt in getting in touch with you should you have the need.

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Doris
January 9th, 2019 Duarte, CA DETAILS
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I wear it around my neck every day. They're there for me when I do need it, I'm sure.

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Dale
January 9th, 2019 Seneca, SC DETAILS
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The reply to my mistakes was very quick. One thing I wish is the button was on the other side of the watch so I would not accidentally set off.

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Pricilla
January 9th, 2019 Flintville, TN DETAILS
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I chose them because of their customer service. My devices have gone off a few times and they have called immediately. It seems to work the way it is supposed to. Compared to others the value is comfortable.

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Dan
January 9th, 2019 Winter Haven, FL DETAILS
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I saw it advertised in the A.A.R.P book. It seems to be very good, I have tested it a few times. They seem to be trustworthy.

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Patricia
January 9th, 2019 Alpharetta, GA DETAILS
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I don't put in on in the morning but I walk with it outside. Customer service doesn't pester me, they have called a couple of times to test the system and it works fine.

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