Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.
MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.
Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.
MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.
Read MobileHelp reviews below to see what customers have to say about the medical alert provider.
The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.
MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.
MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.
MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.
For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.
This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.
MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.
Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.
This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.
This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.
This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.
The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.
This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.
This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.
This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.
This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.
MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.
With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.
Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.
One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.
MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.
MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.
Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).
Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.
Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).
MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.
MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.
Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.
MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.
There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.
MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.
One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.
Call our recommended rep over at MobileHelp below.
MobileHelp Frequently Asked Questions
How does MobileHelp’s cost compare to other medical alert companies?
MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.
Does MobileHelp provide a money-back guarantee?
Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.
How much does MobileHelp’s equipment cost?
MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.
Does MobileHelp offer an equipment warranty?
Yes, MobileHelp provides a lifetime warranty on all of its equipment.
Does MobileHelp offer fall detection?
Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.
Can MobileHelp work outside of the home?
Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.
Are MobileHelp reviews positive?
Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
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Tested it and they were very nice when they answered it. I am okay with it. Everything is going great.
Customer service is helpful and nice. I haven’t had any troubles calling. It was easy to contact a person when I tested it.
Every time I call them, they’ve answered and respond to whatever I need. They are nice and helpful. I like that I don’t have to think about charging it everyday but I don’t like having to carry the GPS part.
I’ve tested it twice and both were fine. It works fine. I like that the wrist thing is waterproof so I can wear it all the time. The only thing is that it makes me itch. Also I am a very active person, I work in my garden and set it off.
When I accidentally set off my alarm they were quickly on it. When I told them all was fine they turned it off rapidly. I like that it gives my family peace of mind. I know I could have gotten a unit that costed less but I am happy with what I have.
Overall my experience with mobilehelp has been pretty good. All my questions were answered and when I call them, they take care of me promptly. I like the fall protection I just don’t like that it is very sensitive.
The device is relatively easy to understand and use. I dislike having to remember to take it with me if I leave the house. When I use customer service, it is a satisfactory experience. I was lost once and I pushed the button and they were very helpful.
Wonderful and very informative! Customer support answered all my questions without even having to ask any.
MobileHelp is very responsive. It's based off of a cell signal and doesn't have to be plugged in. The device works perfectly and the response time is quick.
When we set up the system, the customer service gave assistance that we could easily follow. I am able to test the system in case of an emergency so I know that the system works correctly.
I like the fact that I feel more secure and that the response time is very quick. I've had a couple of false alarms and you can't cancel once you've pressed the button. I think there's a little bit of a sensitivity issue with the device but I don't have any problems with it other than that. It's half the price of other devices of similar quality and service. I like that I don't have to charge it all the time.
Customer service is very helpful, I haven't had any problems with them. They've answered all my questions when I've asked them.
I love knowing I can reach someone in an emergency. I've only tested it once and it worked great, they called me right back to make sure I was okay.
MobileHelp is very attentive and polite. I've had a couple of false alarms, and they always make sure I'm alright before they hang up the phone. I think the device is a little bit more sensitive than it should be, but I'd rather it be more sensitive than less. When I tested the device, it was very easy and it makes me feel secure and protected.
I like the confidence knowing someone will get to me quickly if I fall. The times it's gone off accidentally, they've been right on top of it.
Anytime there are issues, their customer service team is always able to get a hold of us.
I don't like that I have to carry an extra unit with me all the time. I would prefer wearing it on my wrist, but I have to wear it around my neck.
I don't dislike anything about this system. Whenever I've called or tested the device, they've been prompt. The person who's answered is always courteous and prompt. They are very excellent if I've had to call with an emergency. Also, if I've had any questions, they've answered them quickly.
Their customer support immediately contacts you if something goes wrong.
I like all the features the device has. I love the fact that it's mobile and can go with me anywhere. I haven't run into any problems. They respond quickly and they're helpful and professional.
My initial contact with this company was very informative, detailed, and explained everything well. They overextend themselves when I've had questions, which I really appreciate. Everything has worked out fine so far if we need to test it.
MobileHelp is on time and responds quickly. When I've tested it, they get back to you fast and it's very helpful.
I like that it keeps me safe. For instance, when I kneel it's difficult to get back up and I feel reassured knowing I have the medical alert pendant with me. When I accidentally set it off I spoke to a person who called and it showed me the device works just fine. I think the device and system is rather expensive, although it does provide valuable services. All in all, I think it could cost less than it does.
I like that the device is small and easy to handle. Customer service was great at explaining everything I needed to know and everything works great. Every time we've tested it, it's worked well.
There's a button on the device that helps you take it with you, but the button to press when you leave your home is very small and difficult to turn on and off.
There have been a few instances where I dropped my device and they called right away after it was activated to make sure everything was fine. I like the fact that I have a variety of devices rather than just one type.
They've been great in giving assistance in customer service. The basic program works well. The pendant that I wear around my neck will sometimes hit a table or desk and activate the alert, but then I can just deactivate that if it's an accident. They have a great low cost for their program.
The device is very small and compact. I'm satisfied with the product.
I really like the portability and excellent quality of the device.
When you hit the button for help, they are always there and I think that's wonderful. My daughter tested it for me and it worked.
Customer service has done an exceptional job and after testing the device, it works just fine.
MobileHelp is very proactive in contacting me to test the equipment.
My equipment was sent on time and then they went through it all with me to make sure everything worked. I like that I can wear it on my wrist at all times. I think every senior citizen should have at least one in their home and one that they can use to go out and travel with.
Everyone I've contacted in their customer service has been courteous and sensitive to problems.
Every time we've tested the device someone's been there to help. They were very timely and quick during an accidental trigger and it's good to know it went through fast.
I call every Saturday to make sure it's working accurately and so far there haven't been problems. I like it and wear it all the time except in bed.
I wish customer service would call and check in with customers about whether or not their device is working.
They are very responsive when it comes to customer service.
Customer service has provided everything I've needed when I've called in.
I don't like the carrying case for the device because it's difficult to use.
The MobileHelp team was at my house on time and were very helpful. I had to use my device when I fell and they came on time within a few minutes. I feel very comfortable knowing that the device is here and if I need it they will respond. I wish the system were a little cheaper.
She's fallen four times and they've called and dispatched the firemen and they called me right away so I'm really happy with it.
Whenever I test the device, they help me feel comfortable when answering my questions. Once I tested it because I was feeling panicky, and it was nice to know someone was there on the other line if I needed them.
When I've tested the device, it works properly but I have not had to use it for an actual emergency yet.
Their customer service is so helpful, and their system is easy to use.
Thankfully, I've never had to actually use the system for a real fall. In times where I've activated the system on accident they've always been quick to respond! The necklace is a little touchy, but other than that I love it.
We've tested the medical alert device and it's always worked. They've always shown up with a prompt response. It's nice to know that someone will respond immediately if something goes wrong. Customer service has always answered promptly and have been helpful.
This device is very convenient. Every time I've called them they've been on the spot helping me. When I fell they came right away.
I've been very impressed with their customer service. When I talked to someone that helped me through all of the testing, I felt I knew everything I needed to know. They're very helpful in customer service and patient in explaining all of the pieces sthat go with the mobile unit.
I love the security of knowing MobileHelp is always there. Their customer service always gives a quick response. There was one fall I had that didn't get recorded, but after testing it again, it worked after another fall.