Name: MobileHelp
Rating: 4.6

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Joann

They are very prompt and friendly and caring.

3 years ago

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Al Patetta Roselle Park, NJ

I wear the pendant when I shower and it almost always gets set off

3 years ago

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Sara Adene Jackson Hiram, GA

The person was knowledgeable and polite.

4 years ago

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Michael Green Thiensville, WI

The reason I will not buy from Mobile Help is because you use bogus phone numbers when making initial contact with potential clients.

4 years ago

Reply from MobileHelp

Hi Michael!

The number that appears when we call is an 877 number, it is a number you can call and you can speak to a representative. What phone number did you get a call from?

Sincerely,

MobileHelp

Aug. 1st, 2019

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Ali Iranpour Houston, TX

Not what I expected. Equipment received was not what was explained on the phone.

4 years ago

Reply from MobileHelp

Hi Ali,

We are sorry to hear that what you received is not what you thought you would get. We would love to discuss this with you further. When is a good time to reach you?

We look forward to speaking to you.

Best Regards,

MobileHelp

Jul. 23rd, 2019

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Elaine Atkinson Tampa, FL

Very poor. i sent the whole package and canceled my new account because of what appered to be dishonesty in order to make sale

4 years ago

Reply from MobileHelp

Hi Elaine!

We are sorry that your experience made you feel that way. We reviewed your account and see that you were shipped the Cellular Duo system and you wanted the Mobile Duo System. We apologize for any misunderstanding during your order process, but swapping the system to the one you want is an easy fix! Please contact us at 877-827-6207 and we can take care of this today! :)

Best Regards,

MobileHelp

Jul. 23rd, 2019

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Ross Slyter Chino, CA

Very good impression. Very professional

4 years ago

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Pat Fleege Hazel Green, WI

Very helpful, and very fast service, but pricier than advertised.

4 years ago

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Donald F Shellhammer

very good everybody was very helpful and knowledgeable

4 years ago

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Judi Semel

Very professional down to earth and knowledgeable

4 years ago

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Phyllis Carpenter Kings Mountain, NC

Very impressed with the product and the customer service

4 years ago

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Joy Gehm Lizton, IN

Initial impression was good based on online review and phone call to initial customer service rep

4 years ago

Reply from MobileHelp

Hi Joy,

Thank you for your kind review! Is there anything we can do to earn a higher rating from you? We look forward to speaking to you!

Kind Regards,

MobileHelp

Jun. 25th, 2019

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Peggy Heath

Excellent and very easy to complete process.

4 years ago

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Susan Vogtlander Wickenburg, AZ

Initially, sounded good, I just wanted to know prices, not have your service rep wake me up all hours of the day with phone calls.

4 years ago

Reply from MobileHelp

Susan,

We are sorry to hear about your experience. We would be happy to discuss pricing and services with you. Please contact us at 800-916-3067. Best Regards, MobileHelp

Jun. 3rd, 2019

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Pam Spokane, WA

When Mom needed help, they were very quick and professional

4 years ago

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Arthur Cullen

Easy to understand gthe process to access program

5 years ago

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M. H. Phoenix, AZ

Knowlegable, professional, friendly, empathetic

5 years ago

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Cielo Guzman

Customer service was excellent. Very responsive.

5 years ago

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Joyce Ann Hendrickson Plano, TX

Excellent! They treat customers in best way possible!

5 years ago

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Linda peterson Cedar City, UT

Very good!repcalled back several times and was excellent!

5 years ago

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Diane Lowell, IN

Very professional. They have their act together.

5 years ago

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HJR

Easy to get set up and have had no issues.

5 years ago

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Elbert Moore Jr.

so helpful in getting set up service seems great

5 years ago

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Annabelle Gargasz

Great customer service and excellent response time

5 years ago

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Gary Rolling Meadows, IL

ok==== but dificult to say as there were no instructions in the box

5 years ago

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Ann Dix Laceys Spring, AL

I have always gotten the answers to the questions I asked

5 years ago

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G Krutilek Alameda, CA

Have only had for 1 week.... and not needed to use it

5 years ago

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Dorothy Webb Gulfport, MS

Equipment performed as per instructions from sales rep.

6 years ago

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Customer Grand Prairie, TX

Really easy to set up and use. Affordable.

6 years ago

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Rex Winston, OR

We just got the service, Mom Had to use it, it worked as advertised

6 years ago

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HB Houston, TX

Reps were helpful and knowledgeable about the product

6 years ago

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Linda St Louis, MO

immediate answer -- straightforward,r elaxed

6 years ago

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Deeded Ossian, IN

I have had Mobil help and fine them to be the best

6 years ago

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Mary Reno, NV

Was happy how things were explained to me.

6 years ago

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Karen Outten Media, PA

Very happy with this device and the customer service.

6 years ago

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Tiffany Waikoloa, HI

Product information was very informative.

7 years ago

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jack leibowitz Pomona, CA

The responce time is good . My problem with the systen is that it is going off by itself several times for no reason.

7 years ago

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John J Procita Phillipsburg, NJ

Julius was very accommodating, courteous and helpful.

7 years ago

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fred jackson Taunton, MA

Excellent all the way. Good product reasonably priced.

7 years ago

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Joan Sanderson

Monitor was pressed by mistake and operator was friendly and understanding

7 years ago

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Eric Bergeson Nashua, NH

Not used yet, comfort knowing it's there

7 years ago

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Bart and Mary O'Sullivan

Very pleased with the service. We are in our fifth year

7 years ago

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Delores Schauer

So far, really great customer service and support for the product/service.

7 years ago

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Deb Lyle Boca Raton, FL

I saw the ad about MobileHelp and think his is going to be great for my Dad!

7 years ago

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Deb lyle

I like the product. It will be great for my dad.

7 years ago

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Ann

Am having trouble getting my husband involved.

8 months ago

Reply from MobileHelp

Hi Ann, We received your review and we are sorry to hear that you are having some trouble getting used to the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to run a test with you and explain how everything works. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

Aug. 2nd, 2023

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Verified Customer

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David Johns Winter Springs, FL

The instructions were not accurate, and we cannot use it.

1 year ago

Reply from MobileHelp

Hi David, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Corinna Stenhouse North Little Rock, AR

It detects lot of false falling message.

1 year ago

Reply from MobileHelp

Hi Corinna, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family

Sep. 2nd, 2022

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Verified Customer

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Denise Parker Columbus, OH

I am sick of people not allowing me to talk.

1 year ago

Reply from MobileHelp

Hi Denise, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Aug. 5th, 2022

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Verified Customer

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Eve Gentry Blountstown, FL

They use AT&T which has very poor reception in my area.

1 year ago

Reply from MobileHelp

Hi Eve, We received your review and we are sorry to hear that there is currently poor cellular coverage in your area for our systems. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. If coverage in only needed at home, we do currently offer a Wired system that will connect with an existing landline for coverage. Our Technical Support team will be happy to review these options with you. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 13th, 2022