Name: MobileHelp
Rating: 4.5

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Verified Customer

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Linda Kay Wayne, PA

Not the range inside the house I expected

6 years ago

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James

your machine goes off every hour. wakes me up several times a night

6 years ago

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Robert Utica, MI

power failures result in in a loss to keep the unit operating-USELESS!!

6 years ago

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Theresa Beaverton, OR

Alarm at times went off for no reason. We had a hard time to stop it.

6 years ago

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Anita East Hampton, NY

It did not work here because in my area AT&T connected equipment does not work

6 years ago

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Timothy Walterboro, SC

Good so far. Decetion is working . And link to poerators

9 months ago

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Curtis Albuquerque, NM

My mother fell and no alarm was trigger. She pressed the button on her medilion, no response. Worthless.

11 months ago

Reply from MobileHelp

Hi Curtis, We received your review, and we are sorry to hear about your mother's recent fall. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 24th, 2023

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Verified Customer

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Stanley Sheboygan, WI

Help us keep track of Dad. Let's us know when he falls.

11 months ago

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Dan Shovel Las Vegas, NV

unit goes off if shaken when recharging but failed to detect some actual fallls/

11 months ago

Reply from MobileHelp

Hi Dan, We received your review and we apologize for the issues you are experiencing with the automatic fall detection pendant. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 10th, 2023

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Raymond

Everything is working fine. One fall, system worked.

1 year ago

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William McBain Mount Shasta, CA

Equipment is easy to use and very convenient!

1 year ago

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Edward College Station, TX

Responsive to motion like dropping sensor

1 year ago

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Stephen Niceville, FL

Ease of products and professional support

1 year ago

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Patricia Buffalo, NY

Very good company to work… good care of my mom

1 year ago

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Stew Duberstein

I feel safe and enjoy the sensitivity of this unit.

1 year ago

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Brenda Coventry, CT

I'm extremely pleased with your service. Thank you

1 year ago

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Leslie Highland Lakes, NJ

It works great! Have my piece of mind back regarding my mom

1 year ago

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Francis

Very helpful with ordering and setting up

1 year ago

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Al LoSardo New Haven, CT

Very professional, caring and responsive.

1 year ago

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Betsy Rochester, NY

Great customer support, easy to use and reasonably priced

1 year ago

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Joan Thomas

Works well when tested. Staff people helpful

1 year ago

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Oma Geneva, NY

Very easy to use and grow accustomed to wearing

1 year ago

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Bonnie Jenison, MI

Great product. Great service. Great response

1 year ago

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Carolyn Pineville, LA

very friendly personnel and very easy to set up

1 year ago

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Nora Clarksburg, WV

I have tested and it is working perfectly.

1 year ago

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William Brooks Saint Paul, MN

Excellent customer service and quick response to calls

1 year ago

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Christine La Junta, CO

Product is very bulky and heavy. I have had it give false fall alarms several times.

1 year ago

Reply from MobileHelp

Hi Christine, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 27th, 2023

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Donna Birmingham, AL

I love the feeling of security and safety

1 year ago

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Martha Elliottsburg, PA

The immediate response time when a fall is detected

1 year ago

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Karen Ward Tacoma, WA

Prompt answer to a call. Ease of cancelling a false alarm.

1 year ago

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Nancy Nelson Bedford, TX

Great customer service from my initial inquiry call!

1 year ago

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Ronald Lucas San Diego, CA

The "fall alarm" feature is too sensitive, we were getting false alarms to often

1 year ago

Reply from MobileHelp

Hi Ronald, We have received your review; we are happy to see that you have been staying safe and that these were only false alarms. But we certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you have already spoken with our Technical Support team to remove the automatic fall detection feature for now. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Feb. 22nd, 2023

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Margaret Troy, MI

Ease of use. Salesperson was easy to understand.

1 year ago

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Buddy Holly Marysville, WA

Good value and reputation. Very easy to use.

1 year ago

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JOYCE Tyler, TX

FEEL SAFER IF I SHOULD NEED HELP MOBILEHELP IS THERE.

1 year ago

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Sherry Rogers, AR

So far no complaints! Seems to work well.

1 year ago

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Phyllis Saint Paul, MN

Works fine Have not needed to use it at all

1 year ago

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Jeffrey McGough Lawrence, KS

Took care of setup and initial call. Very good service.

1 year ago

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Ruth Grand Rapids, MI

It is a great tool for getting help when needed.

1 year ago

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Barbara Milford, DE

Knowledgeable, helpful people. Prompt response.

1 year ago

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William Bauer

Professional. Well trained on the equipment.

3 years ago

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Holly Eslinger

Shawn was my rep for purchasing the product. Excellent

3 years ago

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Rick Johnson Salt Lake City, UT

Outstanding great customer service very pleased

3 years ago

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Lisa Scher Ardmore, PA

Great everyone was sooo nice and helpful

3 years ago

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Diane Haines Ellinwood, KS

Very pleasant and knowledgeable Answered my question

3 years ago

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Charlie Bradway

Professional, understanding and knowledgeable

3 years ago

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Elaine

They were quick and the lady was vert gentle

3 years ago

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Rosie O'Beirne

It takes a bit longer for my call to be picked up than I expected.

3 years ago

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M S Smith

Good customer service. Product knowledge.

3 years ago

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Pam Johnson

Really good customer service & great at answering questions.

3 years ago