Name: MobileHelp
Rating: 4.5

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Darlene Pillers

Because I've had no problems with it It is waterproof and I depend on it working in the shower

5 years ago

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daughter

reliable and professional. The device gives us peace of mind.

5 years ago

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Vernell

They were always very helpful and explained in a way you could understand

5 years ago

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Betty Ashdown

When my button was pushed they checked to see if I was o.k. Was a false alarm.

5 years ago

star star star star star

Sheila

Clear and timely response to questions. I have confidence in the product.

5 years ago

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Karla, Louisville KY

A-Gives peace of mind to family members, C-had a LOT of trouble with lanyard being too sensitive

5 years ago

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Jane Friendswood, TX

Very professional, polite salesman, quality product, good value

5 years ago

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Dic College Station, TX

I was treated with courtesy and respect even tho I did nit sign up.

5 years ago

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Louis larocco Twin Lakes, WI

You can see a lot of research went into. This product. Very user friendly

6 years ago

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Anonymous Anoka, MN

Very helpful on the phone providing information on the product.

6 years ago

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in the middle Las Vegas, NV

Fall detector button went off and I wasn't wearing it, nor was I anywhere near it.

6 years ago

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Janelle Sun City, CA

The customer service is very great thank you so much for all of your help.

6 years ago

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Irene Schmigiel Buffalo, NY

Great service, great product, compactt and pretty fast response.

7 years ago

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Gloria Smith

haven't had to use it yet but at least I know that its there when I need it

7 years ago

star star star star star

Bernadine Czarka

We have had this system for a year and have been very happy with it! Thank you

7 years ago

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Claire Johns Venice, FL

Very reliable. I feel secure knowing you are there if I need you.

7 years ago

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Martha Shimer Hagerstown, MD

I have not needed this service but it is comforting just to know it is there

7 years ago

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Al Kaminsky Lancaster, CA

Your people were great, and very informative. Thank you very much

7 years ago

star star star star star

O. Henry Schultz Seguin, TX

I have had the system for a year now and very happy with it and their service.

7 years ago

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Verified Customer

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Carolyn Anna, TX

Gives a "fall alert" while I'm showering

10 months ago

Reply from MobileHelp

Hi Carolyn, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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Anita Rosenbaum Kline Hermosa Beach, CA

It takes too long for someone to answer.

1 year ago

Reply from MobileHelp

Hi Anita, We received your review and we apologize for the longer than normal wait times you have experienced. If you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 3rd, 2022

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Verified Customer

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LivonnaNartin Rockwall, TX

They did not immediately provide assistance when my sister fell

1 year ago

Reply from MobileHelp

Hi Livonna, We received your review, and we are sorry to hear about this incident. We wish your sister a speedy recovery, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call to help review and resolve any issues with the equipment. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 26th, 2022

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Verified Customer

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Kari Lisa French Austin, TX

The device needs to be constantly charged

1 year ago

Reply from MobileHelp

Hi Kari, We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 1st, 2022

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Verified Customer

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Mario Li Greci Anthem, AZ

Button kept going off , barely moved it and detected a fall

1 year ago

Reply from MobileHelp

Hi Mario, We received your review and we apologize for the issues you are experiencing due to false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 1st, 2022

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Verified Customer

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karen weber Carson City, NV

Do to the device is very sensitive when you run it goes of

1 year ago

Reply from MobileHelp

Hi Karen, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 18th, 2022

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Verified Customer

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Judy Watson Brookfield, MO

Won't stay charged. Big and bulky to wear

1 year ago

Reply from MobileHelp

Hi Judy, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. We do offer a variety of different systems, and we would be happy to contact you for assistance with finding one that would better suit your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 12th, 2022

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Verified Customer

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Heather A. Longard Middletown, DE

You can't tell if the battery is dying. Should have better charging

1 year ago

Reply from MobileHelp

Hi Heather, We received your review and we apologize for any inconvenience you have experienced with the battery life. The equipment should have light indicators that indicate the status of the battery. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be more than happy to help review the equipment, as well as provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 8th, 2022

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Verified Customer

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Mary M Partington Franklin, IN

cannot get them on the phone. I need help and they are not giving me any

1 year ago

Reply from MobileHelp

Hi Mary, We have received your review and we are sorry to hear that you have been unable to reach us. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? Our Customer Service team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 4th, 2022

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Verified Customer

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Carol Hermanson Niagara Falls, NY

Needs to be charged every night and that is when fall risk is highb

2 years ago

Reply from MobileHelp

Hi Carol, We received your review and we apologize for any inconvenience you are experiencing due to the battery life of the equipment you currently have with us. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be more than happy to provide you with any equipment replacements needed, or review other system alternative we have available that may better suite your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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Sharon Hornes Cleveland, WI

This goes off too often and for no reason

2 years ago

Reply from MobileHelp

Hi Sharon, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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Beatrice Ramirez

I took it with me on vacation n it did not work.

2 years ago

Reply from MobileHelp

Hi Beatrice, We received your review and we apologize for any inconvenience you have experienced with the equipment while on your trip. If you have not yet had a chance to speak with our Technical Support team about this issue, a representative will be happy to review the equipment with you to make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Verified Customer

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Evelyn DuBose Brawley, CA

Prompt response, I have accidently set off the alarm, three times.

2 years ago

Reply from MobileHelp

Hi Evelyn, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Arline Barber Elkton, FL

Rather confusing to both myself and my mom.

2 years ago

Reply from MobileHelp

Hi Arline, We received your review and we apologize for any trouble that you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be more than happy to review the equipment with you and clarify any questions or concerns you may have. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Diane gurganus The Dalles, OR

They are Promt on getting you the Help You need when you need Help!

2 years ago

Reply from MobileHelp

Hi Diane, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Verified Customer

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Angela doyle Flushing, NY

Had trouble setting up all devices so I am not even using the product/service

2 years ago

Reply from MobileHelp

Hi Angela, We received your review and we apologize for any inconvenience you have experiencing with the equipment setup. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Stephen Rosenberg Saint Paul, MN

unduly long time to connect an operator when alarm pressed.

2 years ago

Reply from MobileHelp

Hi Stephen, We received your review and we apologize for the longer than normal response times. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Donna Rye Rocklin, CA

I have yet to receive Any information on how to use the device!

2 years ago

Reply from MobileHelp

Hi Donna, We received your review and we apologize for any difficulties you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Eugene Birkner Woodstock, IL

They have responded quickly when necklace has been activated

2 years ago

Reply from MobileHelp

Hi Eugene, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service and peace of mind. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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Verified Customer

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Kathy Newton Columbus, OH

fob is too touchy - alerts to a fall when there was none.

2 years ago

Reply from MobileHelp

Hi Kathy, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 11th, 2022

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Verified Customer

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Edith V White Davenport, IA

Cannot get it to work, and work during the hours I could call

2 years ago

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Verified Customer

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Gloria Schwartz Roseland, NJ

They never sent someone or called When my button went off

2 years ago

Reply from MobileHelp

Hi Gloria, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues experienced with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? Your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Nov. 30th, 2021

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Verified Customer

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Ron Friedmann Centerport, NY

Billing representative was totally unhelpful and marginally rude

2 years ago

Reply from MobileHelp

Hi Ron, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you experienced during your call. Please let us know if any further assistance is needed, and we would be happy to give you a call. Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Nov. 4th, 2021

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Verified Customer

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Jo Ann Nance Fort Lauderdale, FL

Prices are very high for the product that is given.

2 years ago

Reply from MobileHelp

Hi Jo Ann, We received your review and we definitely understand your concern. At MobileHelp we pride ourselves in providing our customers with high quality equipment and services. We are one of very few personal emergency response companies to be FDA registered. However, please do not hesitate in contacting us if you experience any issues with the equipment. We would also be more than happy to review the billing with you, and ensure you have the most cost effective options for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Oct. 28th, 2021

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Verified Customer

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orma cooper Sherman Oaks, CA

too much equipment. cumbersome gps. incovienient. sorry.

2 years ago

Reply from MobileHelp

Hi Orma, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you are receiving nothing less. Our Technical Support team would be happy to review the equipment with you to help find the best alternative for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

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Verified Customer

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Steve Horowitz Homestead, FL

It took six minutes for a representative to answer a distress call.

2 years ago

Reply from MobileHelp

Hi Steve, We received your review and we apologize for the delay you experienced when testing the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Our Technical Support team has been attempting to reach you to further assist with resolving this issue. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 12th, 2021

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Verified Customer

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Elwin W. Cole Westbrook, ME

too sensitive for your life style. when it went off couldn't stop it.

2 years ago

Reply from MobileHelp

Hi Elwin, We received your review and we apologize for any inconvenience this may have caused you. This seems to be referring to the Fall Detection pendant. Our Technical Support team is happy to help review the equipment and advise of best practices for avoiding false alarms; or any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We look forward to speaking with you soon.

Aug. 11th, 2021

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Verified Customer

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Linda Cade Saint Petersburg, FL

It was impossible to wear pendant alarms w/o them going off.

2 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you have experienced with the false alarms. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review the equipment with you to help advise on best practices for avoiding false alarms. What would be the best number for us to reach you on? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Sara Cyr Indio, CA

Have to charge too often, bulky equipment

2 years ago

Reply from MobileHelp

Hi Sara, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 2nd, 2021

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Verified Customer

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Frank Mccravey Goodlettsville, TN

Bulky, have to charge to much , to many units

3 years ago

Reply from MobileHelp

Hi Frank, We see you recently spoke with our Technical Support team. We are happy we were able to speak with you regarding your account and your concerns about the equipment. Please let us know if you have any additional questions, our Technical Support team can be reached by dialing 877-827-6207 Option 1. Thank you for being a valued part of the MobileHelp family.

Apr. 2nd, 2021

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Anonymous Oakland Gardens, NY

can't get a straight answer from technical help...no help at all

3 years ago

Reply from MobileHelp

Hello, We received your review and we would like to apologize for any inconvenience you have experienced. We would like to contact you to further assist with any unresolved issues. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Apr. 2nd, 2021