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We may receive referral compensation from some of the companies on our site. This compensation does not impact their reviews or rankings. Learn more

We may receive referral compensation from some of the companies on our site. This compensation does not impact their reviews or rankings. Learn more

MobileHelp

4.6

star star star star star_half

13,993 User Reviews

9.4

Overall Score

Visit Site

1-(888) 986-3940

4.6

star star star star star_half

13,993 User Reviews

9.4

Overall Score

1-(888) 986-3940

Visit Site

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Verified Customer

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Linda Williams Mesa, AZ

It is easy to wear and comfortable I can charge it easily and the responders are very professional

6 months ago

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Verified Customer

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Sharon Noble Toms River, NJ

So easy to set up, and very easy to use even for those who are not very tech savvy. Gives me a great piece of mind to have this system in my mother's home..

6 months ago

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Verified Customer

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LB Astoria, NY

I know my dad has a great service to help him and help myself and sister and family who live out of state

6 months ago

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Verified Customer

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Jeanne Pike Melbourne, FL

My sister was having a stroke. She called me and I reminded her to push the button on her device hanging around her neck. I stayed on the phone with her until the paramedics arrived. It worked perfectly!

6 months ago

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Verified Customer

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William Albert Trewyn Mount Juliet, TN

very satisfied with service, and thankful for the 24/7 monitoring.

6 months ago

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Verified Customer

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Richard Harrod/ OV Harrod Brownsboro, TX

Easy to use,give Pease of mind to me & my father if I'm not indoors with him

6 months ago

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Verified Customer

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Dan Campbell Grenada, MS

It seems to work fine. I like the way it reminds me if the battery needs charging.

6 months ago

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Verified Customer

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McConnell Linda Gastonia, NC

Easy to purchase. Great customer service.

6 months ago

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Verified Customer

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Bonita Doellman East Saint Louis, IL

Ease in acquisition of equipment and ease of use

6 months ago

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Verified Customer

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R Bean Brooklyn, CT

Customer service was great when I set up for my elderly parents. It was easy, affordable and so far it has been great.

6 months ago

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Verified Customer

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Florence King Shrewsbury, PA

Easy to order response staff we have not had to use this yet but have piece of mind with it

6 months ago

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Verified Customer

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M Wagner Prescott, AZ

Service is a 5, but design of the bracelet could be better to protect against accidentally depressing the button.

6 months ago

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Verified Customer

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C vanroekel Des Moines, IA

I have not used the button yet. I feel confident if I need help it will be there. The button has been pushed accidentally and someone was right there.

6 months ago

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Verified Customer

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Lucy Charlotte, NC

I have only had MobileHelp a couple of months. My opinion is that you dhokk up of not ask for a review until customers have had time to have an opinion. I got my first request during the first month. My only request is that the alert goes off at the slightest movement. I called customer service and was told it can't be adjusted. The rep was very nice and we tested it. The alarm went off when the mechanism was dropped about 4 feet. However, it goes off 2 or 3 times a day. I was doing yard work and it went off when I was stooped down pulling weeds. It never touched anything. Also, it goes off sometimes when I am watching TV and just move it to be move comfortable.

6 months ago

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Verified Customer

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Shellie Brown Searcy, AR

They have good products at decent prices.

6 months ago

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Verified Customer

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Sandy Pleasant Hill, OR

We haven't had to use them but all interactions to set up were good.

6 months ago

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Verified Customer

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Steven Reynolds Greeley, CO

It was everything we were looking for in a home alert system. My mom had a false alarm and you were right on top of it and contacted my mom and me immediately. This made everyone comfortable with your system. Thank you!

6 months ago

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Verified Customer

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Melvin E. Hillier Bella Vista, AR

They are quick to repond to any problem.

6 months ago

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Verified Customer

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Nyle Neumann Goodyear, AZ

Quick response when I accidentally turned the alert on.

6 months ago

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Verified Customer

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Mikole Concidine Glendora, CA

Each time there has been a surprising movement of my mom, they have checked on her and they have notified me and the other emergency contacts.

6 months ago

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Verified Customer

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Jay Pardo Rochelle Park, NJ

Smooth experience with purchase and test so far

6 months ago

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Verified Customer

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Maria Dillingham Paramus, NJ

they have always been very responsive and know their product really well

6 months ago

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Verified Customer

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Beth Ellen Moore Newnan, GA

Very responsive, user-friendly equipment, great customer service

6 months ago

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Verified Customer

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Char Elliott Yuma, AZ

Recently I did have a bad fall and MobileHelp immediately was aware of it and then notified my main contact person so they were aware of everything so there was no worry and made aware of what had happened

6 months ago

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Verified Customer

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Retta Kidwell Bucyrus, OH

Very reliable, great customer service, give me piece of mind knowing my brother will receive help in an emergency

6 months ago

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Verified Customer

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Robert Vaiden Toano, VA

Reliable. Responsive. Provides peace of mind.

6 months ago

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Verified Customer

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Zimmerman Elkridge, MD

They were helpful in selecting the right device for my family and cost was reasonable. Mom found it easy to use and likes that she can send a test the device whenever she wants to ensure it is working

6 months ago

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Verified Customer

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William Edward Brown Williamstown, WV

very helpful in getting the unit set up and it has functioned as advertised since installation

6 months ago

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Verified Customer

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Betty cardwell Louisburg, KS

always ready to respond to any situation

6 months ago

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Verified Customer

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Rita Back Salem, OR

Easy to sign up. Customer Rep very knowledgeable.

6 months ago

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Verified Customer

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Pat Wagner Las Vegas, NV

Quick response when my mom pushes her alarm.

6 months ago

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Verified Customer

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Jan Midbo Westtown, NY

Ease of set up and expert technologists are easily available by phone.

6 months ago

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Verified Customer

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Eric Smith Oakland, CA

Members answered promptly when testing. Gave me confidence that they would when it was necessary

6 months ago

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Verified Customer

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Jane Harris Redondo Beach, CA

It was easy to set up - fortunately we have not had to use the system to date - also like the connection such as you are demonstrating by sending this. Thanks!

6 months ago

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Verified Customer

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Bonita J Miller Camarillo, CA

Have not actually had to use them but very helpful when I accidently called.

6 months ago

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Verified Customer

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Rick Heuslein Manchester, NH

excellent response time and very good follow up

6 months ago

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Verified Customer

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Dana peterson Bossier City, LA

Quick response time. Don't know much else as of now, as I haven't had any accidents or falls. I do, however feel protected and that I'd be able to get help soon should I need to.

6 months ago

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Verified Customer

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Patti Guillaume

It is a great set up!! I am POA for my Mother. This system is perfect for our needs. Highly recommend it!!

6 months ago

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Verified Customer

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Vinnie Poughkeepsie, NY

Haven't had to use it yet but the one time I accidentally pressed the button the response was immediate.

6 months ago

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Verified Customer

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Kathy Frank New York, NY

At tentative and helpful great customer service

6 months ago

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Verified Customer

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Jayeson Brandley Saint Louis, MO

Customer Service (Patrick) was thorough in explaining the program and his follow-up was timely

6 months ago

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Verified Customer

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Connie German Brooklyn, NY

I like it and the people were very friendly

6 months ago

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Susan Hatch Cave Junction, OR

Originally I thought I would be fine with your company but I was wrong....i was at the Dentist office when my monitor went off unannounced and I cancelled the call unknown to me the call was not cancelled and my children are panicking and an ambulance was at my home ......my children found me in town thank goodness I live in a small community.....Next I was told to return my equipment I received a label to mail back within 2 days and I mailed back equipment with a note to please send another piece of equipment I waited a few days and called back about when or where is the new equipment.....this where everything goes wrong 3 days after this I fell and hurt myself badly I laid on floor for 4 hours until woke my children so someone could help me off the floor that is when I saw what happened to my body bruised from just above right ankle to just below my knee, hit my nose ,lip, shoulder and the final damage was on my right breast bruised top and underneath and I was bedridden for 5 days......this period when I fell I should have had new equipment and I would have been taken care properly...I know my 3 months of service were returned....but this shouldn't happened....I have since gone to another service but feel I should be compensated for your company not knowing what is going on please also tell your employees I am sorry for getting upset...please understand where I am coming from.....I am in remission with cancer(breast) so I was unable to get my mammogram do to bruising of my breast....Also, not so much as a SORRY from anyone in your company....Pissed Off customer Susan Hatch

6 months ago

Reply from MobileHelp

Hi Susan, We have received your message and we are so sorry to hear about this fall. We hope you recover quickly. This is not an experience we want any of our customers to have. Our records do show that the full refund was issued, and our Technical Support team has attempted to get in touch with you several times, but was only able to leave you a voicemail. We have forwarded your review to our Technical Support team and we would be happy to further review this incident with you. You can reach an agent directly at 877-827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Nov. 18th, 2022

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Verified Customer

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Evelyn Linton Moss Point, MS

Low price, staff so patient in answering all questions Was easy to use

6 months ago

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Verified Customer

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Kenneth R Symmes Sierra Vista, AZ

Mobile help seems to be doing what it is supposed to do. I have not fallen. I keep it charged.

6 months ago

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Verified Customer

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dianne weinert Buffalo, NY

I haven't had any feedback from the company since i received the package of your materials.

6 months ago

Reply from MobileHelp

Hi Dianne, We received your review and we apologize for any trouble you have experienced with the system setup. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. The equipment ships already active and ready to use after being plugged in and charged. And our Technical Support team is always happy to assist over the phone. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Nov. 26th, 2022

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Verified Customer

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LivonnaNartin Rockwall, TX

They did not immediately provide assistance when my sister fell

6 months ago

Reply from MobileHelp

Hi Livonna, We received your review, and we are sorry to hear about this incident. We wish your sister a speedy recovery, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call to help review and resolve any issues with the equipment. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 26th, 2022

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Verified Customer

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Nicole Nedoma West Bloomfield, MI

They had to send three different systems before one worked. Charged me for expedited shipping but I didn't receive a working system for over two weeks.

6 months ago

Reply from MobileHelp

Hi Nicole, We received your review and we apologize for any inconvenience you have experienced with this matter. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we sincerely apologize if you experienced anything less. Our Accounting team is having the shipping fee refunded to the original payment method. Please do not hesitate to contact our Customer Service team if there are any other issues we can help resolve. You can reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Nov. 28th, 2022

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Verified Customer

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Connie Pullen Odessa, FL

It has gone off on it's own. Two false alarms.

6 months ago

Reply from MobileHelp

Hi Connie, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 28th, 2022

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Verified Customer

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Richard Schuster Jacksonville, FL

Strap on watch isn't long enough when fastened around wrist to stay under sliding strap keeper making it uncomfortable to wear

6 months ago

Reply from MobileHelp

Hi Richard, We received your review and we apologize for the discomfort you are experiencing with the wristband. The wristband for our cellular systems can be swapped out with any standard watch band. Our Technical Support team will be happy to walk you through how to do this and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 28th, 2022

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