Name: MobileHelp
Rating: 4.6

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Beverly Donaldson Duluth, MN

Inconsistent communication. We were given incorrect information about access to change service address, phone numbers to learn how to

7 months ago

Reply from MobileHelp

Hi Beverly, We received your review and we are sorry to hear that you have received some incorrect information. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to help resolve these issues? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Oct. 28th, 2022

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William Tietjen Denver, CO

Two weeks into our provision of the Mobile Micro system and it failed today. Failed to test, failed to notify and generally failed to find a cellular signal. I was on the phone with Brandon and they will overnite a replacement micro button with accessories. I asked them, "do not ship via Fed Ex under any circumstances." The last time this happened it took a 2-day overnight 6 days to reach me and I had to track it down myself and pick it up myself after Fed-Ex failed to deliver it and started rerouting the parcel all over creation. It was a mess. Fed-Ex is no longer a reliable shipper. I asked this time that any shipper other than Fed-Ex be used.

7 months ago

Reply from MobileHelp

Hi William, We received your review and we apologize for the issues you are experiencing with the cellular coverage in your area. Our Technical Support team, a representative will be happy to further look into this with you and find a resolution for this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Verified Customer

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Tammie Donaldson Antioch, CA

The service is great. But, I have a problem with the equipment. I have had the necklace monitors and I thought is was to big and bulky. I now have the watch monitor and it sweats and breaks me out.

7 months ago

Reply from MobileHelp

Hi Tammie, We received your review and we apologize for any discomfort you are experiencing with the wearables. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for assistance with finding a better solution? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Robert Cullum Prospect Heights, IL

I have had 7 false fall alerts in the last month.

7 months ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any inconvenience you have experienced due to these false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. A representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Verified Customer

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Kathy San Diego, CA

The device started flashing green while my mother was just sitting in a chair talking with me. I pressed the button to try and turn it off. It said a call was in progress. It repeated the saying numerous times. I received a text that I would get a call. From it initially telling me that a call. I never received a call. After approximately 15-20 minutes from the device saying a call was in progress to it actually connecting with someone!!

7 months ago

Reply from MobileHelp

Hi Kathy, We received your review and we apologize for the longer than normal wait times you experienced during this incident. Thank you for bringing this concern to our attentions. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Laurie Guariglia Yorba Linda, CA

My dad has been having issues with the fall monitoring. It seems to go off when he puts it on. The team has been great at responding to his false alarms.

7 months ago

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Lucille Churchill South Royalton, VT

I had occasion to use it for medical help and the response was very prompt.

7 months ago

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JoAnn McGee Coram, NY

when I fell the EMT was at my house in no time.

7 months ago

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Helen L Smith Austin, TX

Friendly, knowledgeable, confident employees who answered our questions.

7 months ago

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ryan Feasterville-Trevose, PA

ease of use. polite. affordable. prompt on delivery

7 months ago

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Verified Customer

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David and Katie Way Northfield, OH

We dealt with Albert. He was very informative. Patient, and willing to answer all our questions. What he had to say was very believable. We were in the market for a system. This was the one for us. We bought the duo system to get coverage o both of us.

7 months ago

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Verified Customer

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Trina K. Kelly Lady Lake, FL

Excellent customer service. They got me what I wanted.

7 months ago

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Carolyn D.S. Brown Hyattsville, MD

Easy to set up is use daily however the cord around the neck is to hard for my neck

7 months ago

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Stacie Brown Kennebunk, ME

Easy to set up and when my mom accidentally dropped her button you called right way

7 months ago

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Homer Cumberland Florence, MS

They don't waste time on getting back to you

7 months ago

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RAYMOND LEBER Cuyahoga Falls, OH

Mobile help responds quickly with your emergency requirements. The Mobile Help unit can activate accidentally but your contact persons are notified immediately of the accidental activation. But if it is an actual emergency, they are also contacted immediately in advising those contact personnel of an updated evaluation of the emergency call from the MOBILE HELP unit.

7 months ago

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Brian Belliveau Ashburnham, MA

Customer service from first contact to current

7 months ago

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Dorothy Porter Corryton, TN

It comes with a lot of features, sleek looking.

7 months ago

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Judi Stark Ojus, FL

Have just started using but feel safer and was impressed with Albert who explained everything to me.

7 months ago

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Paula Musetta Albuquerque, NM

Customer support is extremely kind and helpful. Plus, my device accidentally bumped the dresser and I received an immediate response.

7 months ago

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Pat Stewart Twin Falls, ID

I've been surprised how sensitive the device is. Once, I sat down too hard and the device indicated "fall detected" and other times I've apparently bumped the device and it sounds the alert. However, one time I did fall and there was no alert sounded; apparently, it must have had something to do with the way I fell. Though I felt severe pain in my leg, I was able to get myself back up and moving again.

7 months ago

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Cheryl Flynn Belle Plaine, MN

My dad dropped his pendant and they called him right away. That made me feel safe, knowing he's got help right away!

7 months ago

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Elizabeth poole Monroe, LA

They have always helped me when I call. I have never had to use it but feel safe with it.

7 months ago

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Teresa Gourley Bremen, GA

Like the easy set up and the lock box and the wristband. We were also referred by a current customer.

7 months ago

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Elisa Siciliano

Overall things work well but I did get a piece of brand new equipment that did not work tight.

7 months ago Edited October 27, 2022

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Marla Martinho Visalia, CA

We have used other services and by far MobileHelp is the best. Very accurate when falls occur, the operator is clear and understandable

7 months ago

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Janet Brunsvold Terry, MT

I accidentally pushed the button when I was wiping a stain off my chest on my shirt. The company called immediately. They were very courteous and understanding.

7 months ago

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Verified Customer

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Keith Gaillard Georgetown, MA

Prompt response by phone when an alert was started. My only complaint is the size of the pendant. Being so large, my mother is resistant to wear it all the time.

7 months ago

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Verified Customer

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Sharon Hathaway Terre Haute, IN

Have had 2 false fall detections. CS connected in a few minutes. They were very patient.

7 months ago

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Peggy Park Ridge, IL

They were very helpful when I was trying to choose a system.

7 months ago

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Ruth Rittmeister Honolulu, HI

I got the answers I wanted right away. Equipment good

7 months ago

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Linda Belis Hummelstown, PA

You have been extremely responsive to my mother's needs. However, the device has gone off twice when she has not had an emergency situation and I'm not sure exactly why.

7 months ago

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DeAnna Chapman Brewster, MN

Totally on top of following up with any concerns and very prompt at notifying myself her daughter

7 months ago

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Nita Downing Thousand Oaks, CA

I am a new customer. Everyone has been very helpful in getting set up. They have been kind and understanding when I have had problems.

7 months ago

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Ned Hanover Mount Laurel, NJ

I always receive high quality service. MobileHelp was a help to my mom and now to me.

7 months ago

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Caron stoltzfus Boulder, CO

They always answer when I accidentally push my button.

7 months ago

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L vater Conroe, TX

Great service, great people, great cost.

7 months ago

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Barry Young Ventura, CA

They talked me through set up. very easy.

7 months ago

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Verified Customer

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Michael Huggins Fort Worth, TX

Well made, responsive equipment, helpful customers service phone reps, reasonable price.

7 months ago

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Mary Ann San Antonio, TX

Absolute crooks!! They make it so very hard to cancel their services. We paid a full year in advance after being told that we would get 2 months free – 14 months of coverage for the price of 12 months. Don’t fall for this ploy! My mother-in-law passed away after 7 months of membership and now we only get credit for the remaining 5 months. Since she died we do not get the extra 2 months of credit. I have a brother that is in need of a fall device so I wanted to get a credit on my account and transfer the equipment to my brother. Can’t be done! They must receive the original equipment back and then my brother can order his own device. We have to box up the equipment, put the account number on the outside of the box, and wait for a shipping label. It took three phone calls and 36 hours to get the shipping label. (another 3 days of paying for the membership) And get this. . .the return address on the shipping label is my mother-in-laws address! She’s gone. She has no address. The next step is to wait to get a call from the “Accounting Department” so they can verify that we want to cancel service. Really? Really? The box of equipment is sitting on the desk in the “Accounting Department” and they still need to verify that we want to cancel service? I hope they don’t try to call my mother-in-law. She won’t answer – or at least I hope she doesn’t. Still waiting on my credit. Requested refund on 10/12/22. Finally was told that I was going to get a check in the amount of $82.00 on 11/3/22. This is for 5 months of services. Since I paid $563.40 for the year, I was expecting $234.75. You really wouldn’t believe the calculations they use. Absolute crooks!!

6 months ago

Reply from MobileHelp

Hi Mary Ann, We received your review and we are sorry to hear that mother-in-law has passed away. We offer our sincerest condolences during this difficult time. And we apologize for any inconvenience you have experienced with the cancellation. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with any unresolved issues? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Nov. 4th, 2022

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Jane Gant Taylorsville, NC

I am very pleased with the mobilehelp device we purchased for my mother-in-law, but I am very displeased with the customer service. I was told my sister would be able to receive a $200 credit when we purchased mobilehelp for my mother-in-law, and when we called to activate the $200 credit for my sister, I was told she couldn't get it. For this reason, I am NOT recommending mobilehelp to anyone!

6 months ago

Reply from MobileHelp

Hi Jane, We received your review and we apologize for any inconvenience you have experienced with the referral for your sister. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with reviewing this referral? If all of the referral requirements are met, we would be happy to process the referral credit for you(below is a link to our website for more details). You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family. https://www.mobilehelp.com/pages/refer-a-friend?_pos=1&_sid=4dc16106f&_ss=r

Nov. 4th, 2022

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Russell Ballard Naperville, IL

Technology is inconsistent and the answer is always to upgrade.

6 months ago

Reply from MobileHelp

Hi Russell, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and provided you with different equipment. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Nov. 3rd, 2022

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Shannon Chappell Wilmington, NC

I received an email notification of a mobilehelp medical alert alarm received and then another text operator calling device and my loved one cancelled it however I never received a text stating that it was cancelled. Please note that this happened at 2am so I call Mobile Help and was on hold for at least 7 minutes so I had to go check my loved one at 2am to see if they were ok. It would be nice if we could also get a text noting that it was cancxelled

6 months ago

Reply from MobileHelp

Hi Shannon, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Nov. 3rd, 2022

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Nancy Hussar Johnson City, NY

Good experience with salesman and with op;erators when call alert pushed by accident

6 months ago

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Sherrin Meaux Kenner, LA

easy to set up and work well with elderly (my mom) getting used to wearing device

6 months ago

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Verified Customer

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Judy Drummond Montgomery, TX

The Mdicalert device is very sensitive.I've had several experiences in which the MobileHelp people were concerned that I might have had a fall. I hadn't, but it was comforting to know that help was available.

6 months ago

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Patricia Pettit Las Cruces, NM

tech support and customer service were extremely helpful

6 months ago

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Kim M Carson Tucson, AZ

It is easy to use and offers my mother a voice in the middle of the night in case anything happens to her.

6 months ago

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Jacaline Grimes Sacramento, CA

Exceptionally easy to order, set up and use. My 97 yr old father feels much safer alone with this on.

6 months ago

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Theris Parham Memphis, TN

They are reliable and I like the cost of the product

6 months ago