Name: MobileHelp
Rating: 4.5

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Verified Customer

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Guadalupe L Parrish Wheat Ridge, CO

I'm a new costumer but so far its been good. I accidently set it off once so I know it works.

2 years ago

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Verified Customer

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Maria Pinto Sacramento, CA

Everyone is very patient, professional & courteous that I have interacted with.

2 years ago

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Rosemarie Werner Standish, MI

No aggressive techniques kind and considerate information to all my questions and concerns

2 years ago

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Verified Customer

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Jan Seymour Morganton, GA

They are prompt replying to an alert. They make test calls easy. The price was right.

2 years ago

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Verified Customer

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Willis Dawson Paducah, KY

Wife accidentally set the monitor off and in a few minutes they were responding.

2 years ago

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Faith Smith Salem, OR

The fire department comes fast whenever like button gets pushed on any of my devices

2 years ago

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Harold Fort Myers, FL

They were helpful, answering all our questions and they understood and listened to our needs

2 years ago

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Verified Customer

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Judith Steinberg Wantagh, NY

A few times the pendant accidentally was jostled and a voice inquired if I was ok!

2 years ago

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Verified Customer

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Lisa Lerner Burleson, TX

Lots of issues with the equipment. They don't work on certain areas, battery life is very low and has to replace several pieces right after receiving them.

2 years ago

Reply from MobileHelp

Hi Lisa, We received your review and we would like to apologize for any inconvenience you have experienced with the equipment. We would like to contact you to further assist with resolving any issues you are having. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers and we want to make sure that you experience nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jun. 16th, 2021

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Verified Customer

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Richard Komar New York, NY

I was testing my alert in Kentucky, and I got in touch the operator in 25 seconds.

2 years ago

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Verified Customer

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Norman Wruble Deerfield Beach, FL

Thank goodness I have not had to call for help yet, but its comforting to know you are there.

2 years ago

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Verified Customer

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Mary Miller Donalsonville, GA

Excellent verbal response time when button pushed, knowledgeable and kind customer service

2 years ago

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Verified Customer

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Elizabeth A Confesor San Juan Capistrano, CA

As a new customer, it works well for me so far. Customer Support was pleasant and helpful.

2 years ago

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Trudy Koeze Pinehurst, NC

i have no experience with this at this time. I have bumped the necklace several times but it is easy to stop.

2 years ago

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Jennie Van Schaick Greensboro, NC

Simple and easy to use with very bright indicators. However, the cost is very high.

2 years ago

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Derik Greenwood, IN

Friendly. Fast. Affordable. Quality product and rates highest on many review sites.

2 years ago

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BettyAnn Rasso New Smyrna Beach, FL

ver y quick response. Seem caring. Products seem to be of excellent. Easy to use. Feel secure.

2 years ago

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Verified Customer

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Sandy Rossy Decatur, GA

I'm not happy with the round wall hanging device. It is way to easy to set off an alarm if I have to move the device

2 years ago

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Verified Customer

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Mike Coppess Bellevue, WA

Not real happy with the pendant fall alert, it doesn't seem to work very well, every think else seems to work good

2 years ago

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Verified Customer

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Leslie Scherman Woodinville, WA

The sales people have been very helpful. The company had the devices that I needed

2 years ago

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Verified Customer

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Rosemarie Van Duzer

Always caring and concerned. The technicians have been very patient in explaining everything!

2 years ago

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Verified Customer

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Lisa Emory Cary, NC

Because the system works, I know we had to use it and EMS was dispatched immediately

2 years ago

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Verified Customer

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Linda Burdell Theodore, AL

Love it except the watch rather have the pendant but can't afford anything else

2 years ago

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Verified Customer

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Pat Rogers Inglewood, CA

Great customer service. I love all the equipment. I am going to recommend to a friend.

2 years ago

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Verified Customer

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Dawn Punta Gorda, FL

ease of ordering online, excellent followup by customer service..highly recommend

2 years ago

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Verified Customer

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Tina Ryals San Antonio, TX

The quality of the equipment. The hold time was a little long when testing equipment once it had arrived.

2 years ago

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Verified Customer

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Nicole Carter Columbus, OH

They have been very quick to respond when needed and when it was a false alarm very good and polite

2 years ago

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Verified Customer

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Joyce Cammack Flint, TX

They have been been polite, professional. Answered promptly and sent help right away.

2 years ago

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Verified Customer

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Anna Herndon Jacksonville, FL

Knowing I can get help if needed. I have a problem with my heart and it is security.

2 years ago

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Verified Customer

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Charlotte Jones Exeter, CA

Easy to use and meets all our needs. We feel very confident for our father to have this system.

2 years ago

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Marilou Falls Church, VA

Since purchase, I did not yet need to use the equipment. Delivery, set up and testing the system went very well.

2 years ago

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Shirley Walnut Creek, CA

Accidentally (false alarm) -in my way-remembering to empty pocket of device at end of day. Still a very good product

2 years ago

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Verified Customer

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Charles Twiddy Laurel, MS

Very good reviews; Customer service was very detailed on every on the products. Quality product.

2 years ago

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Verified Customer

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Bau Bau K. Nance Cambridge, MA

I preferred the necklace, but it's too "sensitive" and alarm goes off almost daily. So, I returned it and kept the wrist one.

2 years ago

Reply from MobileHelp

Hi Bau, We received your review and we apologize for any inconvenience you have experienced with the false alarms. We are glad to see that you have already contacted our Technical Support team for assistance with this. Please do not hesitate to contact us if any further assistance is needed. The fall detection pendant can be added again at any time should you need it again in the future, and our Technical Support team will be happy to go over best practices to avoid most false alarms. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

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Verified Customer

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Randy Snelling New Albany, IN

Quick response times, even to false alarms. Customer service is very good with help when needed.

2 years ago

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Verified Customer

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Carol B Plainfield, IL

So far, so good-we've just had it about 3 months. The fall detection medallion works well.

2 years ago

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Verified Customer

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Jonathan P McKenney Sr. White Hall, AR

They make me feel safe. Their customer service is very helpful when I needed to know something

2 years ago

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Verified Customer

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Marta O'Neill Maryland Heights, MO

System was quickly and easily installed; it was easy to operate; and it did the job!

2 years ago

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Verified Customer

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Verdie Nummy Eclectic, AL

I haven't had to use the service yet but knowing they are there if I need them is security for me.

2 years ago

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Michael Abril Fresno, CA

Setting payment up for a month to month. Make it easier for adding family have phone number to to the system.

2 years ago

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Marjorie Kravat Mio, MI

Cause they are special, there on guard., Its very senetive for me cause Im active right now.,

2 years ago

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Paul Rogers Sterling Heights, MI

Easy to setup, knowledgeable staff provided guidance with what system would work best

2 years ago

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Rita M Vancouver, WA

Emergency responders were notified and arrived to help me when I needed attention.

2 years ago

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Verified Customer

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Peggy Haynes daughter of the user, Allie Mae Jetton Brownsville, TN

My mom has fallen two times and was not injured and was able to get to her feet and no alarm was sent from the necklace. I do test it periodically.

2 years ago

Reply from MobileHelp

Hi Peggy, We received your review and we are sorry to hear about your mother's falls. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment and previous alarms with you to help prevent this from happening in the future. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 21st, 2021

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Verified Customer

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Walter Cheney Avon Park, FL

They are perfect, help is always quick and clear. Anita and I feel safer and less stressful.

2 years ago

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Leola Abraham New Berlin, WI

It was easy to set up and the response time when i accidently set it off was very quick

2 years ago

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Marsha Cope Dayton, OH

They were very helpful in making sure I had my MobileHelp equipment set up correctly.

2 years ago

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Laura Chapman daughter of Catherine Calleja Dearborn Heights, MI

Mobile Help has responded every time. Even when she has pushed the button by mistake.

2 years ago

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William Moy Cherry Hill, NJ

Thank goodness I never needed to use it but my kids feel so safe with me having it

3 years ago

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Verified Customer

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John P. F. Lopez Holmdel, NJ

They help me care for my father when he is in distress, which significantly lessens my own stress.

3 years ago