Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jane Best Santa Barbara, CA

Customer Service is very helpful when I needed help. Scale 1-10 (10 best 1worst) 10 plus. Yay

3 years ago

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Verified Customer

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Anonymous O'fallon, MO

Your company has been sending me an automated email attempting to get me to sign a shady contract agreement regarding a system that I paid for, for my mother. Not cool.

3 years ago

Reply from MobileHelp

Hello, We received your review and would like to contact you to further assist with any questions or concerns you may have. It seems you are referring to our Terms and Conditions document, which can also be viewed on our website under "Legal & Policies" at the bottom of our webpage. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 11th, 2021

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Verified Customer

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Stacy Snow and Valerie Snow Denver, CO

Ease of use, device responsiveness, increased feeling of safety, I am satisfied with my plan thus far.

3 years ago

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Verified Customer

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Jim Murrieta, CA

this device has worked perfectly for my 87 year mom and keeps me informed should she fall.

3 years ago

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Verified Customer

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Pam Bryant Fishers, IN

I haven't had a medical need but the company has been helpful with setup and testing

3 years ago

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Verified Customer

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Ttttttttt Dalton, PA

When I contacted the company to see where the device was after 15 days from the date it was shipped they had no idea of how to trace it. Customer service was terrible in that regard.

3 years ago

Reply from MobileHelp

Hello, We received your review and would like to contact you to further assist with resolving any issues or inconvenience you've experienced. What would be the best number for us to reach you on? Due to the current pandemic shipping carriers have been experiencing delays with delivery, but we apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 10th, 2021

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Verified Customer

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Tina Brooklyn, NY

Any question I’ve had, they’ve responded to it. I’ve tested it and it works fine.

3 years ago

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Verified Customer

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Mary Syracuse, NY

All the representatives were patient with me and answered all my questions accurately. I feel safe.

3 years ago

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Verified Customer

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Kenneth Corning, CA

Well I really haven't used of customer support yet, but the device is easy to use.

3 years ago

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Verified Customer

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Melissa Katy, TX

Customer service has been very helpful. The unit seems easy to use and reliable.

3 years ago

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Verified Customer

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Kimberly Cleveland, OH

Great service. Great price. Reliable and works well. The button is too big. Great company.

3 years ago

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Verified Customer

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Anonymous Greenwood, IN

It works pretty quickly. I’ve tested and used it successfully. It’s been helpful.

3 years ago

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Verified Customer

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Anonymous Kidder, MO

I like the neck part thing, whenever I leave my house and go anywhere I can take it with me.

3 years ago

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Verified Customer

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Pamela Raleigh, NC

It works great and the pricing is reasonable and affordable. Every time they respond immediately.

3 years ago

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Verified Customer

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Michael Manchester, GA

All seems to work very well when we test it and they treat me well. It sees worth it to me.

3 years ago

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Verified Customer

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Lorraine Spokane, WA

I haven't had to use the medical alert device for real, but they do check up on me often.

3 years ago

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Verified Customer

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Leslie Memphis, TN

MobileHelp is very pleasant to work with. The device is convenient and easy to operate.

3 years ago

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Verified Customer

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Doranne Richmond, TX

When I accidentally pushed my medical alert device button, they responded pretty quickly.

3 years ago

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Verified Customer

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Jewel Belle Glade, FL

They have great customer service at MobileHelp. When we tested it, everything worked great.

3 years ago

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Verified Customer

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Anonymous Mamaroneck, NY

The device is very easy to test and use. when I tested it, everything went very smoothly.

3 years ago

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Verified Customer

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Irwin Highland Park, IL

I'm very satisfied with MobileHelp. They were very responsive when we tested it.

3 years ago

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Verified Customer

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Deborah Thornton, CO

This company was really great at getting everything set up for us before we got the device.

3 years ago

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Verified Customer

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Donald Ennis, TX

When you sign up to get their medical alert device, they send it to you pretty quickly.

3 years ago

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Verified Customer

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Lois Saint Paul, MN

This company has been really great. The device is good quality and the necklace is waterproof.

3 years ago

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Verified Customer

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Candace Myrtle Beach, SC

They have been very helpful to me and it's been a relief to have their medical alert device.

3 years ago

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Verified Customer

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Rebecca Mesa, AZ

The device is sensitive and goes off too easily. If you bump against something it will go off.

3 years ago

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Verified Customer

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Terry Moga Kokomo, IN

Very fast response!! And also thorough, even when I accidentally pushed the bottom.

3 years ago

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Verified Customer

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I prefer not to give my name Chicago, IL

Understanding and patience with me,along with listening to me about something else, as well.

3 years ago

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Lynne Ceresco, NE

Even if my mom accidentally hit the button mobile help was right there to ask if she was ok

3 years ago

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Verified Customer

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Cathy Patteron Union City, CA

The fall detector gives me comfort that even if alone, I will have care come to me.

3 years ago

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Verified Customer

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Paul Morrisville, NC

No issues so far / have been responsive during the few times we have had accidental calls

3 years ago

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Verified Customer

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Marlene DiGioia Huntersville, NC

Seems like a good service. Equipment gave several false alarms in the first few months we have had it. Working it out

3 years ago

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Verified Customer

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Rebecca Dulin Charlotte, NC

We have had quick response to accidental alerts....handled in a calm reassuring manner

3 years ago

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Verified Customer

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Virginia Collins ---- mother of Jane Collins, who purchased the unit for me. Three Mile Bay, NY

In my short usage time, when I accidentally pushed the button, the response was quick.

3 years ago

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Verified Customer

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Beth Saint Petersburg, FL

quick response every time. Mom has fallen three times and they always send help to get her up.

3 years ago

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J. Hoover Fishersville, VA

Extremely friendly and wonderful to work with. Very patient with accidental alerts.

3 years ago

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Verified Customer

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Ginny D Visalia, CA

Very happy with everything about it so far. Always get quick and excellent responses.

3 years ago

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Mary Ann Hall Roosevelt, UT

They are right there anytime. Great service. You don't have to wait days for contact.

3 years ago

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Verified Customer

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Janet Goodman Macon, GA

Great service. Equipment is first rate. The company follows up frequently with quality control.

3 years ago

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Verified Customer

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Kenda Floral City, FL

My Mom accidentally hit her button and the lady on the other end was so caring and understanding.

3 years ago

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Verified Customer

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Mary Minneapolis, MN

It took me a bit of time to get everything set up to be usable but the staff is extremely helpful.

3 years ago

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Verified Customer

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Beth Fountain Saint Petersburg, FL

Always there when my alarm goes off. Plus, I feel much more secure outside with the remote device.

3 years ago

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Verified Customer

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Nancy deMelker Monroeville, PA

Only because I don't have any experience with most products. Response time with false alarms is excellent.

3 years ago

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Pamela Fleming Tampa, FL

Efficient and phone operators are vert professional. I feel very safe using MobileHelp.

3 years ago

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Susan Martinez Colorado Springs, CO

Button pushed by accident. They came quickly. Only thing is they to lock door when they leave.

3 years ago

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Verified Customer

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kathleen Dameo Bethesda, MD

not crazy about the lanyard and the only time I called in, I felt the wait was a little long. Price is right!

3 years ago

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Verified Customer

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Ronda J.Rosenau

they have been good to me when i hit the button twice getting used to the systym

3 years ago

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Melodie Stephens

Easy to use and friendly people to talk to and value for the cost of the products and services.

3 years ago

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Tim Wass

They were compassionate to our needs and very very fast to respond and get us set up.

3 years ago

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Verified Customer

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Jeanne Ruiz

Their response to questions or even accidental triggering an alert is immediate.

3 years ago