Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Rodriguez

My mother has hit the alert button a few times and the response was very quick and professional.

3 years ago

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Verified Customer

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Rita Dortch

It has helped my parents. My dad falls quite a lot and help has been there for him

3 years ago

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Verified Customer

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Merrill

Very helpful, but I have trouble wearing anything on my wrist or neck. That's my own issue not the product

3 years ago

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Verified Customer

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Bailey/Shaw

They do what they say they will. They are caring and respond quickly and professional.

3 years ago

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Verified Customer

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Grace Hopkjns

Tony M was informed, helped us make the correct decision for us, and was NOT PUSHY!

3 years ago

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Verified Customer

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Mary Grace C. Boreen

Claire answered my questions. That meant alot, instead if resighting a set message.

3 years ago

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Verified Customer

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Walter and Sally Sedelow

Personal experience so far. Assistance excellent for beginners' use of system./

3 years ago

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Verified Customer

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Anonymous

I can carry it with wherever I go and I like that. I haven’t had any problems with it.

3 years ago

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Verified Customer

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Shelli

We are very grateful that it seem to be pretty good. Customer service is phenomenal.

3 years ago

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Verified Customer

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R.

Everything is fine. I can’t find anything wrong with it. I would recommend it.

3 years ago

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Verified Customer

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Rosa Parson

Because I accidentally set it off putting it on one day I received a call quickly

3 years ago

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Verified Customer

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Anonymous

It’s small and the people I’ve spoken with on the phone seem to be very professional.

3 years ago

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Verified Customer

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William

When I hit it by accident, they came on the thig really quick. There is nothing I dislike.

3 years ago

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Verified Customer

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Yvonne

I’m completely satisfied with my medical alert device. They are so kind and gentle on the phone.

3 years ago

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Verified Customer

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Loretta

Everyone is so nice whenever they call me. I love it. I use the device every day.

3 years ago

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Verified Customer

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Willie

You wear it around your neck and push a button and they respond to your emergency fast.

3 years ago

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Verified Customer

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Anonymous

I used it a couple of weeks ago when I fell. It’s very functional. I like the way it works.

3 years ago

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Verified Customer

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Anonymous

The device is very, very convenient. My children set it up for me. The test went fine.

3 years ago

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Verified Customer

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Russell

A couple of time I have accidentally pushed the button and the response has been good.

3 years ago

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Verified Customer

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Ron

We like everything about it. They are a fantastic company. Everything is good when we test it.

3 years ago

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Verified Customer

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Mark

The customer service guy that sold it to me was excellent. The device is easy to use.

3 years ago

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Verified Customer

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Robin

When we used it, we has to wait like nine rings before it was answered. I like that it is mobile.

3 years ago

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Verified Customer

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Mildred

Their mobile device is working the best for me. It is a good value for the money.

3 years ago

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Verified Customer

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Luis

Mobile help is a really good service. I like they way they handle any kind of emergency. I like it.

3 years ago

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Verified Customer

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Tabitha Wong

Great customer service. Timely emergency contact when fall detection goes off.

3 years ago

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Verified Customer

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Nancy

We have only had the service a short time but it works as claimed & the service does tests often

3 years ago

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Verified Customer

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Laura J Phillips Hemet, CA

They are helpful and patient and polite they gave me complete instructions over the phone

3 years ago

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Verified Customer

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sherry petre Alto, MI

very friendly staff. have not really had to use then for anything yet so cant really rate on that

3 years ago

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Verified Customer

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Delores Hall Houston, TX

It makes me feel secure and safe well that is it. The price is a bit high for my small budget.

3 years ago

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Verified Customer

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Bruce E Richards Beaverton, OR

still getting used to it...one of the pads keeps falling off the wall, so it's on the nightstand...makes me uneasy!

3 years ago

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Verified Customer

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Leslie Ridlehoover Clinton, MS

Because the service did exactly what it was supposed to do when my mother fell.

3 years ago

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Verified Customer

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Anonymous Dubois, PA

They’re awfully quick, I have gotten several calls when I did not know I set off the alarm. I am in good shape now.

3 years ago

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Verified Customer

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Anonymous Colorado Springs, CO

It’s a pain to carry it but it works fine when I test it and there is no reason to distrust them.

3 years ago

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Verified Customer

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James York, SC

It takes too long to get somebody to talk to in customer service and the last time I fell, I had my pendant on, it did not detect the fall.

3 years ago

Reply from MobileHelp

Hi James. We are sorry to hear about your experience, as this is not typical at MobileHelp. Please give us a call at 877-827-6207, Option 1 so that we can review you account. We look forward to speaking to you.

Oct. 1st, 2020

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Verified Customer

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Bianca Orange, NJ

It worked okay when we tested it. The turn around was right away and they followed up.

3 years ago

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Verified Customer

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Cathy Rio Verde, AZ

I like it because it works outside of the home and it was easy to get for my dad.

3 years ago

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Verified Customer

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Felicia Baton Rouge, LA

I feel safe. It is great. I love it. Within thirty seconds of testing it, there answered.

3 years ago

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Verified Customer

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Cleo Eupora, MS

Last week I had to use the alert because I had a seizure. It works great. I love it.

3 years ago

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Verified Customer

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Beckie Dermott, AR

Last night I bumped it, and they responded quickly. They are right on top of things. I like it.

3 years ago

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Verified Customer

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Bobby Buchanan Grand Prairie, TX

MobileHelp has given me peace of mind that if anything happen, I'm not alone. I have instant help!

3 years ago

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Verified Customer

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Elizabeth Louisville, KY

Very knowledgeable about their services, courteous, had patience to answer all questions.

3 years ago

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Verified Customer

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Janice Heningsen Loves Park, IL

I just started using. But when I accidentally set it off, wow, i had a call within seconds.

3 years ago

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Verified Customer

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Allan Nottingham, MD

There have been a couple of false alarms but they have been very courteous and calls go very well.

3 years ago

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Verified Customer

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Constance Pensacola, FL

I like the watch. It went off and they came immediately. I think they are great.

3 years ago

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Verified Customer

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Anonymous Opa-Locka, FL

Customer service is good. When you call, the people that answer your call are nice.

3 years ago

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Verified Customer

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Glinda Canton, TX

I feel by the pool and it went off fine. I am pleased with it. It works. I don’t have any qualms with it.

3 years ago

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Verified Customer

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Patricia Baumer Saint Clair, MO

Because i feel someone is always near me when i need them Arar me wheni ne ed them

3 years ago

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Verified Customer

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Mark H Eastland, TX

Quality product and service. I love the cellular option and the equipment is excellent.

3 years ago

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Minnie L. Norman Cincinnati, OH

They deserve it, very competent, Any question you have concerning equipment they can answer it.

3 years ago

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Verified Customer

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Mary Louisville, KY

I am really happy with it. They care about you at mobilehelp. It works really nice.

3 years ago