Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star_border

Phyllis Picard Woodbury, NY

I got the Duo for someone who had a stroke and she can't be alone. A relative told me about it; he knew someone who had experience with it. So far it's fine. We haven't really used it yet; we haven't had need for it, fortunately. It was very simple and easy to set up and use, though. The sales team was fine; the only problem I ran into was that I was told by the salesman that the product would not be activated until we were ready to activate it, at which time we would call them and have it activated, and what I was told when I received it is that it came already activated, so our first year started about a month before I really wanted it to start. It was fine; it was just a little bit of a misunderstanding, but I think that they should have made that more clear. I was frustrated with the level of response I got with that one issue, but they resolved it, and so for me it was unfortunate, but it has nothing to do with the actual use of the product, so it's fine. It all worked out in the end.

5 years ago

check_circle

Verified Customer

star star star star star

Pennee Rogman Eau Claire, WI

I'm living home alone and it's scary going down steps. I've got the one where I can go anywhere in United States and push the button. It's a good service. The sales team people are very nice, and the device was quite easy to open and use. The only complaints I have are that the necklace thing is not exactly comfortable, and I've had to replace it once already, because it broke.

5 years ago

check_circle

Verified Customer

star star star star star_border

Suzanne Overstreet Madera, CA

I have a fall detector. My husband passed away, and I live alone, and it's a good idea using it. I first found out about it from the internet. So far it's okay. I haven't had it very long, so I haven't really had it long enough to give a really good idea how I feel about it yet. The sales people were very good, and It was pretty easy to open up and start using, but I think the cord that they have you put around your neck is the ugliest thing I've ever seen, since you have to wear it all the time, it looks horrible under your clothes. I think you could do something about modifying that a little bit.

5 years ago

check_circle

Verified Customer

star star star star star

Angela Hartschuh Blue Ridge, TX

My mother has fallen a couple of times, and it was a bad type of fall, so I was referred to MobileHelp by a friend. The whole thing was extremely helpful. The excellent salespeople have gotten me through it and answered all my questions that I had about it. We're very satisfied with the service, and getting the equipment set up was very easy and self explanatory. You just plug it in, nothing to it.

5 years ago

check_circle

Verified Customer

star star star star star

Jane Myers Osage Beach, MO

I'm 85 years old and I live alone, and I just thought I might be a candidate to fall sometime now, so probably it's time to have something on hand. I went online and got the Solo; that's the one with GPS. I am pleased with everything I've had so far. I haven't had any problem. It was fine setting it up; I did it myself, and I called them to be sure I was doing it right and they kinda walked me through it. The salespeople were great; they didn't push me into anything. They told me what they had, what it did, mentioned the low price, and just let me make up my mind.

5 years ago

check_circle

Verified Customer

star star star star star

Jason Prunick Marquette, MI

I'm very satisfied with MobileHelp's service, and their sales staff are great. The equipment's very easy and straightforward to open and use. I would highly recommend the product and the company. I did an internet search and it was one of the ones that came up. I got the full system; the one with the pendant, the bracelet, and the GPS. My mother-in-law has hemiplegia and she is prone to seizures, and she decided she wants to live alone. This allows her to do that.

5 years ago

check_circle

Verified Customer

star star star star star

Doris Dnaiel Auburn, WA

I had a heart attack. I'd read about MobileHelp in AARP magazine and so I ordered it. It's wonderful. I haven't had to use it for real yet, thank God, but it's perfect because I can take it with me, while with the others available you had to stay home all the time. I'm very satisfied with the sales team and as for the equipment itself, well, there's nothing to it- you just plug it in and it gives you more security in case something happens. I'm very happy with it.

5 years ago

check_circle

Verified Customer

star star star star star

Sabrina Gamble Mobile, AL

I ordered one for my Mom; she's 75 years old and she began to have problems walking, and she had fallen twice. I've tried different products for her and for me too. MobileHelp provides a good service and their salespeople are very good, too. I love it, I love it. It really helps. It's been working very well as we've used it in our home.

5 years ago

check_circle

Verified Customer

star star star star star

Trevor Person Little Rock, AR

I purchased MobileHelp Solo for my father. We were replacing a competing service, and we heard about them via word of mouth. Setting it up was easy, and we're highly satisfied with the sales process and the service. They seem professional and polite, and are easy to understand. They explained things thoroughly. That's been the experience so far. Thankfully we haven't actually had to use the service; We're using it in terms of its daily monitoring, but we haven't had to call using emergency call or anything, but so far we're very satisfied.

5 years ago

check_circle

Verified Customer

star star star star star

Kenneth Raynor Emery, SD

We heard about MobileHelp from a friend, and decided to get it because of our age and my wife's medical conditions. So far we haven't had to use it, but it's really great. It's easy to use, and the sales people are okay, too.

5 years ago

check_circle

Verified Customer

star star star star star_border

Phylis Berg San Diego, CA

I think their representatives did a great job, I'm highly satisfied with that, and the system is overall fantastic! It's a little sensitive, especially because it goes off when my mom is laying down, but I prefer that, than not enough sensitivity.

5 years ago

check_circle

Verified Customer

star star star star star_border

Joyce Helms Cornelius, NC

I haven't had the system for long, but I can say that the sales team was excellent! There's more markets advertising the same service, so I'm going to be looking into more prices that are cheaper than this one.

5 years ago

check_circle

Verified Customer

star star star star star

Sarah Horton Loganville, GA

The system I purchased was the fall detector one, and so far, it's been great. I haven't had to use it yet, but I'm very satisfied with their service and equipment. It's been a very positive experience.

5 years ago

check_circle

Verified Customer

star star star star star_border

Wade Hefner Hickory, NC

I didn't have to deal with anybody really, I just ordered the system, and it worked for a year. It worked anywhere I went, and it worked just fine.

5 years ago

check_circle

Verified Customer

star star star star star_border

Ruth Terrill Coldwater, MI

So far, I've been satisfied with the service, however, the only problem I've had is when I accidentally push the button, I cannot turn it off. Other than that, they know where I'm at.

5 years ago

check_circle

Verified Customer

star star star star star_border

Patrick & Debra Woodson Houston, TX

Their sales team was wonderful! They were nice, and the system has been pretty easy to use. It's helpful, and everything has been good so far.

5 years ago

check_circle

Verified Customer

star star star star star

Dorothy Bradley Lake City, FL

Getting MobileHelp was a no brainer for me, something I needed to do, in case something happened. I have superb satisfaction with them, and don't have any complaints. In the beginning, their sales team was a little pushy. I was not going to put off with that, so once they've realized that I just wanted certain things, they were fine. The only thing I have problems with is the lock at the front door, I can't get that open. Everything else is easy, just that padlock is difficult. To me, their excellent service is what will make me continue with them after the 3-month trial.

5 years ago

check_circle

Verified Customer

star star star star star

Billie Riebling St. Louis, MO

I don't know which exact system I purchased, but I like it. My daughter decided this for me because I had fallen a few times already; even my neighbor had to pick me up and bring me in the house once. Melissa, one of their representatives, was great! She helped me install the system, which was simple to do.

5 years ago

check_circle

Verified Customer

star star star star star_border

Cecily Heath Santa Cruz, CA

It was very easy to set up the system, and the representatives were polite and good. It's been a good service so far.

5 years ago

check_circle

Verified Customer

star star star star star

Martha Palmo Las Vegas, NV

My niece lived with me, and she's very happy that I tend to protect myself with a service like this. Personally, I'm very happy with the system, and I will continue to have it.

5 years ago

check_circle

Verified Customer

star star star star star

Pat Summers Decatur, TX

I purchased it for my mother, and it's cumbersome to use because she doesn't like to use it. It gets in her way, it's not very attractive, and it calls the attention when she's in public. She just has a lot of reasons for not wearing it. Besides that, the representatives were very thorough, so the service is very good, but the product needs some adjustment.

5 years ago

check_circle

Verified Customer

star star star star star

Patty Macino Wilmington, NC

Everything with MobileHelp has been very satisfactory. The equipment is very good, and the system was very easy to install. Plus, they've been very professional when I've called with any questions.

5 years ago

check_circle

Verified Customer

star star star star star

Michele Towne Beverly Hills, CA

I think the service has been excellent. Everything has been going good, and the sales team has been pretty good with answering questions.

5 years ago

check_circle

Verified Customer

star star star star star

Brenda Cowdrey Barnstead, NH

Their representatives were all very nice to me, and good at what they do. I had a little trouble with setting up the system, but I called them, and they helped me out right away. Overall, it's a great service!

5 years ago

check_circle

Verified Customer

star star star star star

Cathy Milne Portland, OR

After falling frequently, I decided MobileHelp would be a good option. The sales team was superb, and the equipment was better than satisfactory. When I had questions, everybody was always helpful. I really enjoy the freedom of knowing that I don't have to worry about falling outside of my house anymore, and that's wonderful!

5 years ago

check_circle

Verified Customer

star star star star star

Karyl Zandt Cottage Grove, OR

I'm a 72-year-old person that lives alone, so I thought this would be a good idea. It's a very good service, and the equipment was very easy to set up. Although I haven't had to use it, I feel much safer with it.

5 years ago

check_circle

Verified Customer

star star star star star

Ruby Herrington Birmingham, AL

A few friends of mine went online and searched for a system for me. The agents were fantastic with my friend. They were very helpful, and walked him through the set up. The system did go off one night, but I didn't know it, and within minutes, the paramedics and my friends were here.

5 years ago

check_circle

Verified Customer

star star star star star

John Fondren Baconton, GA

My mother lives next to us, but in a separate house, and we wanted something that would allow her to get help if she needed it. So far, we've been very pleased with the service. The representatives were good and very helpful. They're easy to get a hold of, plus, they're pretty informed and seem to know their systems well. So far, I've had really good communication with them.

5 years ago

check_circle

Verified Customer

star star star star star

Birdie Woods Madison, AL

Nobody's at home but me, so I purchased the MobileHelp system with the wristband and the necklace. The sales team was fine, and so far, they've offered a very positive experience.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Patricia Burns Boone, IA

It's easy to set up and the sales team is great, but I don't use it. I have a small condo and 2 phones, and I guess I would take it in my car, but I haven't been on in a excursions.

5 years ago

check_circle

Verified Customer

star star star star star

Sue Watkins Nicoma Park, OK

I'm satisfied with the service so far. It's easy to use, however, the wrist band they sent me broke, so I haven't been able to use it.

5 years ago

check_circle

Verified Customer

star star star star star

Al Holmes Brookhaven, MS

I purchased the Duo System for a family member that's developing dementia, and so far, it's been very good. Dealing with their representatives was satisfactory, and the equipment itself is just fine. It's been a positive thing so far.

5 years ago

check_circle

Verified Customer

star star star star star

Beverly Tannheimer Orange, CA

MobileHelp has been excellent! It's been a pleasant experience, from speaking to the sales team, to setting up the system, which was very easy. I don't put a whole lot of thoughts about it, which is great.

5 years ago

check_circle

Verified Customer

star star star star star_border

Laura D'Angelo Tenafly, NJ

I needed a little help when it came to setting up the system, due to my disability. However, I would say that the representatives were very courteous. They answered my questions.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Diana Mizusawa Albuquerque, NM

My dad was falling too much, so he needed a service like this. The sales team was alright, and the equipment was okay, however, we've had some trouble with the devices. My dad has Parkinson's and he cannot put the wrist band on and off, so I need to find something that's stretchy, so he can put the wrist band on. Plus, the string for the neck thing wasn't very comfortable, and then they told me they were going to give me a button for the shower, but it turns out that was extra, so I don't know what happened there.

5 years ago

check_circle

Verified Customer

star star star star star

Roger and Kim Mier St Johnsbury, VT

Setting up the equipment was easy. Plus, the representatives were very helpful when I installed it. They've been very nice.

5 years ago

check_circle

Verified Customer

star star star star star

Pat Ohagan Fort Myers, FL

The sales team was unbelievably great, and the service has been fantastic! I would recommend it to anybody; their customer service is excellent.

5 years ago

check_circle

Verified Customer

star star star star star

Leslee Hall Wesley Chapel, FL

My sister lives alone, and we were worried about her falling, so we decided this would be a great option for her. So far, the service has been excellent, and the sales team was great. Besides, the instructions for setting up the system were easy to follow.

5 years ago

check_circle

Verified Customer

star star star star star

Larry Renda Gilbert, AZ

The service seems to be top rate, but I'm a bit concerned about the fall pendant, because it seems to be overly sensitive. Besides that, we're pleased with it. We got what we expected.

5 years ago

star star star star star

Judy Halliday

I have had this service a a while and they have been great in responding, billing and all customer Service. I would certainly recommend them to anyone.

5 years ago

star star star star star

Janelle Sun City, CA

The customer service is very great thank you so much for all of your help.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jacque Arlington, TX

I think your whole situation is confusing particularly for an old person. One company to pay and another to provide service. Life is hard enough for us. Please don't complicate things for us. Seems like I'm getting double billed. Others gave expressed same.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Gerald Escondido, CA

Excessive false alarms, and not alarming on actual fals. I received 3 fall pendants, but only one detects a fall. No provision attach an auxiliary battery on mobile transmitter._

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kathy Lomita, CA

I wear it 24/7. But I have never had to use it so I do not know any other way to rate it. It does make me feel safer

5 years ago

check_circle

Verified Customer

star star star star star_border

Terry Wasilla, AK

Wish they would have suggested since I live alone I only get the mobile unit instead of the home bast and mobile unit. I didn't know I wouldn't need both until I got everything. What would the cost difference have been?

5 years ago

check_circle

Verified Customer

star star star star star

David&Cecile Austin, TX

Listen to the issues and responded kindly, quickly and effectively.

5 years ago

check_circle

Verified Customer

star star star star star_border

Lorraine Saint Louis, MO

They have been very responsive when the "button" has been pushed, usually by accident. The representatives have been very kind, considerate and understanding while talking to mom. When needed, the response has been very prompt.

5 years ago

check_circle

Verified Customer

star star star star star_border

Shelley Rapid City, SD

The folks have been very accommodating and helpful when we needed it. Mom has liked the wrist band button for discreet safety.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Diana Portland, OR

The pendant goes off for no reason. Sometimes while my dad is just sitting and watching TV or when he is sound asleep in bed. Very annoying and has made him very upset.

5 years ago

check_circle

Verified Customer

star star star star star_border

Fred Woodside, NY

Could not rate it a 10 because,thankfully,have not actually had to make use of the service,but I believe they are the most comprehensive service available !!!

5 years ago