Name: MobileHelp
Rating: 4.6

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Verified Customer

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Thomas Van Tassell Fayetteville, NC

This is something I've been waiting to get, I didn't want to wait any longer. It works just about anywhere, and it's really important to have some way to get help. I set it out here with me when I fell out of my wheelchair and couldn't get up. I've discussed it with other people quite a bit already, and I'm just really happy with the service. They call or text to see if there's any kind of fall or anything. I can't ask for a whole lot more.

6 years ago

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Virginia Chayra Fresno, CA

Considering my age and that I live alone, I thought that it would be a good idea to have one. I haven't had the opportunity to use it, because I consider myself at age 87 to be in really good health, but I want to make sure that no matter where I go or what I do I can get assistance immediately. If they weren't trustworthy, I would have never gotten the system. I can wear a device on my wrist and take it with me, or sleep with it. I have another device that I can take with me. If I decided to go on one of my adventure trips, they can find me no matter where I am.

6 years ago

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Sandra Hancock

I just liked the advertisement. I'd been shopping around, and I decided they were the best for me. I've got one regret, though. I got the wrist button and the necklace when I got back from my stay in the rehab hospital, and I had been wearing the necklace just two days, and the button fell off. I called MobileHelp and they said they would send another one out to me, another necklace and a button. So, I'm very pleased, not that it fell off, but that they're sending me another one. I've had buttons in the past and they never fell off, though.

6 years ago

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Stephanie Wharton Lookout Mountain, GA

We liked the price and what they have to offer. We have it for monitoring my mother-in-law 24/7. We've not had to haven't use yet. We got it so that when she falls that we'll be able to know that she's fallen, but we've been staying with her all the time. Haven't had to use costumer support, except when I signed up and they called back, and that was fine. I don't have any problem with it. It's easy to use; it's just plug-in-and-go, so that's good.

6 years ago

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Anonymous

My children decided that I needed this. I haven't had any time I had to use it, except by accident. I dropped it on the floor when I removed my garment from my head. I pulled it off and it fell on the floor. First thing I know, I heard "fall detected," and then they came on and wanted to know if I was alright. I did tell them that I accidentally dropped it, and so everything was okay. They immediately responded, so it seems that it really works.

6 years ago

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Patricia J Slisz

I wanted something where they would send help out first, and then notify my family members. A lot of them have been notified as family members then they in turn have to call 911 themselves. I wasn't pleased with that; I wanted something where the help would be first in line. I've never had to use it so far, and I hope I never do, but if I do, I have it available. I felt that the cost was really minimum compared to some of the others, but I just paid it for the whole year.

6 years ago

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Linda Billups Columbus, OH

I decided on Mobile Help based on phone calls that I made during my research period, and feedback that I received. I really haven't had to use it yet, but a typical day is to make sure that I have the fall alert necklace on when I'm here at home, and then to make sure that I take the cellular unit with me when I leave home, so that I have access to help if I need it. A couple of times my alarm has gone off when it shouldn't have, and I received calls, so it's pretty responsive. I have no complaints. It's pretty sensitive, but I guess they all are.

6 years ago

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Carolyn Himes Seguin, TX

I feel secure, because before I got it I had fallen a couple of times. It's convenient equipment. It went off accidentally, and immediately they would call to find out if everything was okay. I think they're affordable and I appreciate how quickly they respond. I talked to them twice and they said they were gonna send something out, and I got it immediately in the mail. I already recommended it to about 6 people. I called other services and they were way too expensive for me, being a widow, and I didn't like what they offered.

6 years ago

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Kevin Connolly Florence, AL

As a matter of fact, I have already recommended MobileHelp to people. We haven't had to use it'we've only tested the system a couple of times' but they've always been very courteous and responsive to any questions that we had. We haven't had many; just for very minor stuff. It all seems to be well made, and I think it was a good value for the money; that's why we went with it.

6 years ago

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John And Mary Kaul

I researched it to make sure that it was cellular-based, because we traveled quite a bit and that's important to us. Some of the others are just through a phone line at your house, and I wanted to make sure that when we're traveling we were still able to use it. That was kind of the deciding factor, and when I did some googling of the company and that made me decide to go with them. My wife is the one that uses it. We just go about our business and just feel safer knowing that in fact we have the device. She's by herself; that was kind of my concern, if I was traveling and away from the house, or she went someplace and she couldn't make a phone call, so it just gives her more freedom. I haven't had a lot of experience with it, but I have had two false alarms, and they called immediately and forgave me right away. I haven't had any issues with the equipment; it seems to work fine, including anytime we tested it. It's a product that we hope we never have to use, so that's our goal: to have it, but never have to use it.

6 years ago

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Ethelyne Victoria Morris Miami, FL

I called it one time and I got results right away. It was at 1 in the morning. I was in great pain, and I called, and right away someone answered the phone and asked if it was me and if I needed medical help. I said yes, and right away they sent a team of people here. They told me what to do to ease the pain, they gave me Ibuprofen, and I was able to go back to sleep. They were very speedy in getting me the help I needed. I was in so much pain and it really mattered to me. The answering service is very good, a person comes on and answers you and talks to you, and that's very important.

6 years ago

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Nettie Jean Campbell Atlanta, GA

I like the fact that you can take it anywhere. I've never had to use it; I have it just to make me safe. When I set it up they were very good. They're very prompt in getting back to me if I missed a call on setting it up. I think it's a good device. I haven't had any problems with it, it tested well, and I have no reason to believe that it would ever fail me.

6 years ago

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Judy Moore, La Jolla, CA

Price is right. I can wear a watch-like as opposed to a not so attractive '''necklace.''' They provide a lock box for your front door. Ask that you hang on your icebox door all your medical information. I have a little instrument that I can carry in my purse when I leave the house which enables me to call for help. You can regulate the volume on the small console - very nice so your neighbors don't hear the loud response from the Mobile Help folks. I could go on and on! And AARP recommends this device and compare it with the other devices in AARP.

6 years ago

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Annette Southwell Hayden, AL

I haven't used it, but I wear it all the time. I love it, and so do my children, because I feel like I'm secure. I live alone in the country, and they were just so afraid that something would happen and I wouldn't be able to get help. My daughter who lives in California got it for me. All the equipment is very, very good, and seems to be very accurate and efficient. The lock box on the door is really nice.

6 years ago

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Helen Tiger

I had read their marketing brochure and had asked them for additional information. It sounded like it would work for me, but it will not. I'm waiting for them to send me a return post receipt, and I will be sending it back. I had no problems with their customer service. They were helpful and told me what they would do. The device itself seems to be convenient, but I just tallied everything up and figured that for the number of times I would probably use it, it is going to be more costly than I had initially anticipated. I have advanced glaucoma and I'm going blind, so I have major health problems and with the expenses, it just didn't seem to be the way to go.

6 years ago

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Rocki Ramsey Linden, CA

It was recommended by a friend who is pleased with it. When I called and asked for information about how it worked, everybody was very helpful, very professional and just very customer-friendly. That's the only contact that I had; when I originally signed up for the unit, and when I set it up. I have it, but I've never had an incident to need to push the button.

6 years ago

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Robin Davis Cleveland, OH

My movability is not all that great, so a lot of times I want to make sure that I'm able to be contacted by somebody if I'm not around or something like that. I saw the advertisement on TV and I wanted to see what it's like. It's been a good company. I called for some information about my lock box, and they explained to me everything that I have to do and how to activate it. I just activated my system yesterday, and so far it's doing pretty good. I don't have any problems with its value for my money, and I will recommend it to another friend.

6 years ago

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Linda Peguies Detroit, MI

I will recommend them. I was with another company, and I had to call them 3 times before they could even get the armbands to me'they had the wrong address. That's one reason I switched to MobileHelp. I haven't had to use it yet, but I do wear it all the time. When I first got it, I didn't know whether it worked or not, so I pushed the buttons just to do it, and they came on right away, even though they told me "don't just do it like that to see if it works."

6 years ago

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Vaughn Shinaberry Homosassa, FL

I went with MobileHelp since they are the supplier for most of the other companies. The alert devices are fine. For my use, I have to switch back and forth between them, but that doesn't seem to be a problem, so I like it. I haven't had to use it yet, but they have taken calls that have been accidental with an excellent response, almost immediately. I've been referring it to other folks and they're getting very interested in it.

6 years ago

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Diane Lafata Pittsburgh, PA

I received notifications from other companies and they weren't as knowledgeable or helpful as MobileHelp was. I had gone into the hospital three different times and I didn't have the MobileHelp yet. Probably would have been very handy to have it; that's one of the reasons I got it. The pendant is smaller than others, and with MobileHelp, I can extend it to go all over the United States. I just used it the other day to make sure that it was working, and the man was very helpful.

6 years ago

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Paulette Collins Chester, PA

I haven't had any complaints so far. I haven't had to use it'thank God for that'but my granddaughter had my necklace thing once, and she had pushed it. I guess she wanted to see how the button works. They notified me very fast when she did it; it didn't take long at all. They're on time, I don't have to wait. It's good to have in case of emergency, in case I can't get to my phone or anything. I will just go ahead and push the button, and someone will come on my little intercom to find out if everything's okay. Not even only me, but if anybody else who's in the house is okay.

6 years ago

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Anonymous Louisville, KY

My son bought it for me. I didn't want to wear one, but he said it made him feel better. If I had been the one buying this myself, I would have looked into things further. I called to test, and they did a fine job of answering my questions and testing it. I wear one of the things all the time, but I think it's kind of ridiculous that you have to take the other part of it with you if you go any place. There are others that don't do that, where the mobile device has a battery in it, and it answers without carrying an extra piece. I don't think you should have to carry two things. With this one, if the thing you wear on your wrist is the thing you push and you don't have the other thing with you, it's of no use at all.

6 years ago

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Rebecca Caviness Scott City, MO

I wanted one that would let me travel. It's good to have in case you fall or something, and you can just push the button on your wrist and get help. If you need a cop or something all you do is push the button and they'll notify the police department where you're at. They are quick about responding when you need help. It's a good thing to have your money go to.

6 years ago

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Roger And Amanda Smith Gastonia, NC

It doesn't just sit around the house; you can go where you want to go, and with it goes with you. It's very comfortable on my wrist. It's very nice, there's no problem whatsoever. The company's been around for a while, and you don't have to worry about anything going bad on you. The company knows your problem, so if it happens, you can push that button there would no guessing about how to help you. Nice people and a nice company to do business with.

6 years ago

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Robert And Janice Klain Fort Lauderdale, FL

There's a couple of them that I thought were good, but MobileHelp had that mobile system over their competitors. I really think they're kind of expensive , but if I didn't trust them I wouldn't have selected this service. They've always answered my questions promptly and completely, and they tried to be as helpful as they possibly can. The device definitely works. In the house I wear the pendant, and then when I'm out I used the mobile unit, that's pretty much it.

6 years ago

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Anonymous San Clemente, CA

I did some research and thought they offered the most opportunities for different kinds of that type of care. They've been very helpful and understanding, and everytime I called they've been right there to answer my questions. I just received it recently, and when the first one came, the package was beeping when it arrived, so I called the company. They were very nice, and they had me send it back. Within a week I had a new one, and so far that's working very well. In fact, it works so well that I bent over and an ambulance came. I think people better know how sensitive it is! I had no idea how sensitive the units are, and you have to be careful, because you can set it off a lot more easily than I thought. Aside from that, I think the device quality is very good.

6 years ago

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Jeanne Crockard Pensacola, FL

I think the fact that I could take the device with me was key to deciding on MobileHelp. I haven't had to use it or their customer support yet, so I guess it's good. I don't like the little charging device because I don't think it charges very much, and I don't like having to charge it when I come home because I don't remember to do it. I would rather have a device that I don't have to charge. I think other companies that I know of don't have a charging device, so if I had to change I would change because of that. I don't like having to come home and remember to take it out of my purse and charge it. That's the part I don't like. Other than that, I'm happy with it.

6 years ago

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Vanessa Suarez

I researched and narrowed it down to the top 2, and I finally decided that because MobileHelp offered the same thing as the 2nd one, and yet they are the ones that make some of their own equipment and sell it to the 2nd one, that means they're better. Their price was a little bet less, too, and they had everything I wanted. I sleep with my bracelet, and I have the GPS unit charging near my bed, so that I can hear it if I need it during the night. When I wake up I use the pendant that will detect if I fall. I put that on while I take a shower and when I go walking, and then I go back to my wristband, and I go to my office with my GPS unit next to it. I had my pendant go off a couple of times and their response was immediate. They called back the next day to give me some tips on what I could do to avoid a false alarm, so they have been very fast in response, and very good in giving me ideas in how to use it and how to manage it better. I haven't really gone through anything except those false alarms, but they showed it is working very well, maybe too well. I think that the pendant is a little bit too sensitive, or I am too active for it, but that's a good problem. It's better for it to be wrong by calling a false alarm, than to let me lie there needing help and not calling at all. I really think they have a wonderful company, and a wonderful product. I'm just going to change the pendant that's so sensitive. I think I'm too active'if I bend down to get a soap from the shower or something that falls on the floor, it goes off thinking that I fell'and so I really think that I'm not yet at the stage in my life where I need that pendant, but I know where to get it when I do need it.

6 years ago

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Joe And Sybil Horton

I would highly recommend them. So far, they perform very well. My parents are very happy with them, and they're going to try them for a year. They have bracelets and GPS and a Better Business Bureau 5-star rating. The support people when I called were very friendly, courteous, informative, and not pushy. They were just very knowledgeable, trained well, very efficient, and they spoke English well.

6 years ago

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Robert L. Milliser

Our daughter had done some research on it, and that she suggested it for us, so we we talked to their representative and liked what we heard. I already have recommended it, since I'm satisfied with it. It has gone off a couple of times but we've had a good response. We'd get a call right away when it goes off, to let us know and to find out if we need help. My wife has fallen three different times, and it really hasn't gone off then. We have found out that It takes a certain kind of fall in order for it to go off, and then it takes thirty seconds.

6 years ago

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Cathy Brown

I needed something just in case I fell or got sick when nobody's around, and I just kept getting stuff in the mail, so I thought I'd give it a try. I'm very likely to recommend it. There was one time that I accidentally pressed the button by mistake'I haven't really needed to use it, otherwise'but when that happened, I was very satisfied. Somebody came on right away, and was very willing to help me if I did need it. They were very courteous.

6 years ago

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Brenda King

I need the device because I have to be out sometimes by myself. The people I spoke with about getting it were very, very nice. They answered all my questions and gave me the answers I needed to hear. When I tested it, they were on there immediately. I've accidentally hit the fall button'not by pushing it; I just bumped something'and they were there very quickly.

6 years ago

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Bupha Sincharoen

This is the first time we signed up for anything like this, but I think their customer service people are great. I have given the company name to 2 of our friends, I hope they contact them. I think we feel safer. When we take a walk in a park or something we can feel safe; if something happens, somebody can come and help. We're elderly and we live in a rather remote area. We think it'd be good to have in case of a fall or some emergency like a stroke or heart attack. So far it's great service. Some of the devices can easily be set off by accidentally pressing them, though.

6 years ago

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caring

The ratings it had made me decide it would be my best option. I wear it all the time, I've only had one experience where I didn't fall or anything; it just called me and I don't know what I did. I understand they're very sensitive, but I wear it 24/7. I think just the idea of that false call one time meant that they were on top of it, they would answer it. The associates stay with me on the line until everyone is sure about everything.

6 years ago

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Joyce Murphy

One of my friends had it, so that's why we got it too. Yesterday my husband fell and they called to the let me know. I have to work, and that makes me feel secure whenever they are monitoring him, but this morning he fell, and it didn't go off. I was standing there looking at it when he fell, and nobody called. That makes me feel not comfortable because I don't know now whether it would be detected or not while I'm away.

6 years ago

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Vanessa Baxter

Nobody's perfect, but the customer service people were very good. Everybody that I talked to in regards to getting this done was very helpful. We actually decided on it by talking to the customer service agent. It's for my mother, and we just want her to be safe. We've only had the device for a little while, so we haven't had to use it, but the set up was easy.

6 years ago

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Shirley Anderson

I've seen it advertised forever, so I figured it was a long-lasting and good company. The only support I needed was in setting it up originally, and they were very thorough in giving me directions. Fortunately I haven't had to use it, but I carry it around with me. It is compact and complete. There isn't anything I have to do with it that hasn't been done already.

6 years ago

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Jeffrey A. Talley

They seem to have the equipment best suited for what I needed. The device is for my father and he wears it all the time. It's a very sensitive device. He's had a couple of false alarms with it, but the device works correctly, so it's worked fine for us. My experience has been very positive. The support staff are friendly, and they really helped me out when I originally set up the device. They walked me through it and answered all the questions I had. I think they are trustworthy, and I've had no reason to say otherwise.

6 years ago

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Ruth Privatsky

My daughter did a lot of checking up, so we got a lot of information before we signed up. I've been very pleased with the the way everything was set up. I was doing doing grocery shopping once, and I must have touched the button. When I came home my youngest daughter was at the house and she said that the fire truck was there! I don't even remember pressing the button, but everything worked out fine. It gives me a lot of peace of mind to know that I can get help very quickly, and it's a good system to have. They are very trustworthy, and I'm glad to have it.

6 years ago

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Maria Biasco

When I called up both companies I was looking at, I was satisfied when they answered my questions and everything. I'm hoping it's a good company. So far I've been lucky that I don't have to use it, but I have it on me, and it's good that they are available. I have enough equipment from them that I feel safe, and I would recommend them to other people. The customer support is fine.

6 years ago

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James Booker Huntsville, AL

My wife had called another company out of Virginia, and they sent a black box and the neck thing, and it wouldn't work. So I saw this commercial on TV, and I decided to call this company because it was the best one. She wears the watch thing all the time, and she's satisfied with it, so I don't have problem with it. It accidentally went off, and the people contacted us promptly and we let them know it was just a mishap. They treated us great, they talk nice, they're polite, everything. I believe it's the best, and I have no complaints.

6 years ago

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Ana Sylmar, CA

It's for my sister because she had a couple of falls. It's much better than the regular Life Alert because you can be anywhere in the United States, including while traveling. The customer service is very, very, very supportive. When we feel weak or something like that, which can happen anytime, we all need this kind of support, it really saves lives.

6 years ago

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Curtiss Orr Rockledge, FL

I like the features for my Mom. She's 82, and she takes the device out with her to attend her senior fitness program three days a week. It gives me peace of mind that she has it now. It's simple; not anything too complex that you'd have to be a genius to use. It's just convenient. She accidentally pressed the button one time, and within twenty seconds I was getting a call to check in on her. It was very on point, so I'm very pleased with it. It was a mistake but they are right on top of it.

6 years ago

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Anonymous Omaha, NE

A friend of mine had a studied several different companies, and recommended this. She got it herself and was pleased, so that's the recommendation I followed. I've only had one call to customer support, and it was fine. I got the help I needed. On the very first day, I accidentally set it off. I haven't had to use it, though. The necklace did not work for various reasons, so I wear the bracelet. On a typical day I am in and out a lot, going to a lot of places in various areas of the city, so I just mostly travel around with it on me all day long. So far, so good.

6 years ago

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Cecil Jones Edmond, OK

My sister-in-law had it for like a few hours, and she didn't want to use it. I think we first saw about it through a survey from AARP. They were very helpful setting it up, and very understanding about sending it back. They sent the label very promptly, and we sent it back. We're very satisfied with the customer service; I thought it was excellent. If we ever need that type of service again, we certainly would go with Mobile Help. Everyone was very kind and very helpful. I was very impressed.

6 years ago

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M. M. Victor, MT

I had looked at several companies and the ratings seemed good for Mobile Help. The woman I talked with on the phone was convincing and really, really good, and I really liked the little portable unit that I can carry around, so I don't have to be tied to a box in the house, because I'm out and about a lot. If I'm working outside on our twenty acres, and something happens, I can talk to somebody, or if I accidentally hit the button I can immediately talk to somebody and cancel the call. I've got the wrist unit on most of the time. It doesn't rotate around, even though I'm small, and they gave me the neck pendant too. I wore the pendant yesterday and it was it was quite uncomfortable. It was really rough on my neck, so I had to put on a turtleneck and put the pendant around the collar instead of just against my bare skin. The one interaction I have had so far is with the person who I spoke with when I was trying to figure out how to set the unit up. I had some other questions, and they were very nice, very clear, and they treated me like a normal human being, instead of being condescending like some people are to older people.

6 years ago

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Carmen Costinett West Palm Beach, FL

A close friend of mine recommended Mobile Help. She gave me their phone number and I called. It's quite reasonable for the help you're going to get if you need it. I'm satisfied with the price. I'm following the directions to do everything the way that I'm supposed to, with the equipment. I feel more secure even though I haven't had to use it. I go out quite a bit; I don't just stay at home. I take the device that I'm supposed to take with me when I leave the house, and that and the pendant around my neck are with me at all times. It's just good knowing that that somebody is there, such that I will get help immediately. It psychologically makes me feel better, because I live alone. I don't have any reason not to trust them; so far they've been trustworthy and helpful when I've had to call them. I had to call them at first about the equipment and how to use it, and the person I talked to was very helpful.

6 years ago

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Anonymous Medford, OR

I surveyed the ones that were around, and I got feedback that they were one of the better companies. They're just right on the ball when it comes to something happening. I have not fallen, but there have been a couple of bumps and they were right there. I accidentally dropped it when I took off a sweatshirt and the device hit the floor. They were right on the ball thinking that I had fallen, and answered the alert.

6 years ago

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Bruce Helbling South Bend, IN

I got Mobile Help because they would be able to take care of both me and my mother. They've been very attentive so far. They seem to be pretty decent company. They were able to get the equipment out in a timely fashion, and they worked with me to to get that taken care of with my mother. I would say it's pretty pretty nice equipment. I still have a little difficulty understanding both of the things that I've got'the pendant and a little device that goes on my belt'I'm not used to that, but other than that, it's not a bad system.

6 years ago

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Betsy

I have a friend that has the same thing, and she was very pleased with it. I've called them many times, and they are always right there. They answer the phones right away, and I'm just very pleased with them. I don't go anyplace without it. I either wear the neck thing, or when I go out I wear the wrist thing because I'm just self-conscious; I don't want anybody to see it. The equipment seems to be okay. I had the fall detector part of it, but I gave that back because it was going off like for no reason, and I just couldn't stand it.

6 years ago