Name: MobileHelp
Rating: 4.6

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Verified Customer

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Diane Amarillo, TX

I’m so confused. It came with a watch, but no charger. How do I know if it’s working or if it needs charging?

1 month ago

Reply from MobileHelp

Hi Diane, We received your review and we apologize for any confusion with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 13th, 2024

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Darlene Appleton, WI

Easy to use. I hit the button by mistake, and they responded within a minute.

1 month ago

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Karen Irapuato, GUA

Prompt service, quick alerts, everything works as expected! Thx!!

1 month ago

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Lou Blue Dallas, PA

TOO many false fall detection alerts. If I am outside, away from the base station, the alert could go to my family or emergency services.

1 month ago

Reply from MobileHelp

Hi Lou, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. We also offer different systems based on your needs. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Please do not hesitate to contact us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 6th, 2024

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Edna

everything! Appreciated being able to customize what we needed

1 month ago

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Judith

very sensitive rolled over in bed and heard a voice asking if I fell

1 month ago

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Deborah Shepherdsville, KY

I like it very sensitive goes off with slightest movement still satisfied

1 month ago

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Mike Myrtle Beach, SC

Set up was very easy. Customer Service and Tech Support have been amazing!

1 month ago

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Lucy Charlotte, NC

I have only had MobileHelp a couple of months. My opinion is that you dhokk up of not ask for a review until customers have had time to have an opinion. I got my first request during the first month. My only request is that the alert goes off at the slightest movement. I called customer service and was told it can't be adjusted. The rep was very nice and we tested it. The alarm went off when the mechanism was dropped about 4 feet. However, it goes off 2 or 3 times a day. I was doing yard work and it went off when I was stooped down pulling weeds. It never touched anything. Also, it goes off sometimes when I am watching TV and just move it to be move comfortable.

1 year ago

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RAYMOND LEBER Cuyahoga Falls, OH

Mobile help responds quickly with your emergency requirements. The Mobile Help unit can activate accidentally but your contact persons are notified immediately of the accidental activation. But if it is an actual emergency, they are also contacted immediately in advising those contact personnel of an updated evaluation of the emergency call from the MOBILE HELP unit.

1 year ago

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Pat Stewart Twin Falls, ID

I've been surprised how sensitive the device is. Once, I sat down too hard and the device indicated "fall detected" and other times I've apparently bumped the device and it sounds the alert. However, one time I did fall and there was no alert sounded; apparently, it must have had something to do with the way I fell. Though I felt severe pain in my leg, I was able to get myself back up and moving again.

1 year ago

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Verified Customer

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Letitia R. Guillory Brooklyn, NY

The alerts to charge are so helpful because I receive a text each time and I can always check in with my mom to make sure she charges the device. Also, we had a slight emergency and while I couldn't be reached the time, the operators were able to call the other emergency numbers as well as EMTS. Though they seem to have the incorrect name of the street.

1 year ago

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Debbie White Portland, OR

I've had 2 other plans, both said they have detection. Unfortunately before I got yous, I had a fall,my family was upstairs and couldn't hear me at first, when they came downstairs it was agreed I should go to hospital, I tried both systems and neither one worked.We ended up calling 911. That's when I found you. I haven't fallen again, but you product has gone off telling me "Fall detection enabled" so I know it works. Thank you

1 year ago

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Verified Customer

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Rebecca Davis Torrington, CT

I was searching for a medical alert provider for my recently widowed mother. I found you customer service to be outstanding and 100% transparent. The agent I worked with was so caring and knew the product he was promoting. We received the device as promised and could not have been any easier to set up. My mother loves the button and she feels safe at home alone. The pricing for the device in consideration of what service my mother is receiving is a bargain. Thank you for being such a great company that truly cares about its clients.

1 year ago

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Renate Neuert Grimsby, ON

Mobile Help came through. Mom needed their help and they answered within seconds. Mom had fallen and had a hard time breathing, so Mobile Help called an ambulance which took her to hospital. The person at the Call Center was compassionate and reassuring with mom. I am so glad we decided to buy these devices, just in the nick of time , as it turns out. If you think your loved one needs a device, chances are, your instincts are right. Don’t delay. Thank you Mobile Help for your quick response.

1 year ago Edited January 10, 2024

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Paula M Langenstein Sterling Heights, MI

It has been very easy to wear/use. Plus, I had a false alarm last week and the agent who answered the call was extremely patient with me.That went a long way toward my comfort since I still do not know how I generated the call. Apparentlyl I clicked the button inadvertently while putting the fall button device back in its cradle t o charge it.

1 year ago

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Christy Baguio Salinas, CA

I have had several false alarms including one when I was actually falling but was able to catch myself. The operators are so nice and tell me not to worry about false alarms-the goal is getting me help if I need it. I am very impressed that they ask if anyone around me needs help. With the proliferation of mass shootings this is a very good question. Another family member or friend could have a medical crisis while with me. What a good feeling to know that I could be of help.

1 year ago

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Cyndi Wachter Portage, WI

When I got this device for my mother the company worked really well in assisting in getting it set up for her and was very prompt on getting the device mailed to us also the tech that helped us set it up was very good at explaining how it works so that even my 90 yr old mother could understand very pleasant company & CS to work with we have been fortunate enough thus far in not having to use it but we are very confident that if the need should arise that my mom will get the help she may need in a timely manner

1 year ago

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Carolyn Trombly Concord, NH

Mom fell down a flight of stairs, just one week after getting MobileHelp! Their response was immediate; they called me and rescue squad immediately and when Mom got to the hospital they discovered she had a broken bone in her neck. If it weren't for Mobile Help, she would not have been found for 4 hours and I would have tried to pick her up myself and that could have made her injury worse. She's healing well now and wears her Mobile Help faithfully. She also promises to stay away from the stairs! Thank you.

1 year ago

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Marjorie Long San Antonio, TX

It has helped me feel more safe, especially when I have to go outside. Inside I am caregiver for my husband who is diaabled, so do much moving around, and it will go off when I don't mean for it to. However, I do wear it inside - just cautious when bending over, etc. I do not wear it at night as I turn over frequently and it would keep going off.

1 year ago

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Kelly Marsh Willoughby, OH

When I was looking for something like this for my father in law this company answered all my questions and listened to all my concerns that I needed help with. The representing was super polite and patient with me to find the best option for our situation. Unfortunately the equipment arrived and before we could set anything up he passed away but the customer service was fantastic.

1 year ago

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George Fischer

I started with Mobil Help after a major fall and severe injuries, I was excited to find a communication instrument that was worn on my wrist and included a timepiece, I purchased the Samsung Gear and used it untdil AT&T closes out their 3G service the Samsung used to communicate, I called MobilHelp and the personnel were most helpful in identifying a prouct that filled my needs and satisfied my idiosyncraces.

2 years ago

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Cecilia Trammell Rome, GA

This device, while I've only had it for two weeks, has given me a sense of security and peace of mind. I no longer need to carry my phone with me when I go outside of the house. I have occasionally "triggered" the alarm accidentally and am happy to say the system worked each time in response to the alarm. I have yet to actually need the alarm system for an emergency and hope I don't!

2 years ago

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Lynn Zottnick Gainesville, GA

Both my parents and inlaws have used MobileHelp for emergencies in their homes. The response team was swift and provided them with the help they needed in each situation. The devices are well designed for the elderly to use -the wrist alert device bands are extremely soft and comfortable (I wish my smartwatch had bands like these!). Thank you for a well-designed and implemented alert package!

2 years ago

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Rhonda Lincoln Orlando, FL

Great service. I just wish the device was more visually appealing and they had other lanyards to choose from I have tried and researched other companies al with fall alert. I fell once and the alarm didn't work. It then took me 3 days of trying different methods to notify themI finally got someone to manswer when I told them I needed to pay my bill! Customer service has been super with this company and easy to use..

2 years ago

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Kenneth Nehls New Lothrop, MI

I did a lot of research on medical help devices and after talking with several companies, I choose MobileHelp. I really like not having to have a base unit. It is truly mobile and I have coverage everywhere that I go. The fall detection is an important feature to me for I have had several bad falls. The device was activated just from taking off the necklace to quickly and there was a representative responding very quickly. I highly recommend MobileHelp and you will get the service you paid for from this company.

2 years ago

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Kimberly Doherty Buffalo, NY

Very friendly, professional, and informative staff. I feel much safer in my home just knowing there is help a button push away. What I like the most about system is if you are wearing necklace and you fall the system immediately responds . There is also a device I can take with me outdoors or anywhere basically and it has two way audio. Highly recommend this service.

2 years ago

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Chris McConnell Spring Hill, TN

It is easy to use and easy to recharge. They are very responsive; numerous times I have caused the alert to speak to me (in very American English) that they have detected a fall. It is always something stupid that I did to set it off. When you press 2 fingers on the button. It cancels the emergency call. I hate creating the false alarms, but love the assurance that they are always there.

2 years ago

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Faleice North Zulch, TX

I received my Mobile Help pendant quickly. It has GPS capability and I can go anywhere freely. The pendant I'd comfortable and easy to wear. The set up instructions were simple and easy to use. I would highly recommend this for seniors who live alone. It gives me so much peace of mind to know that if I fall help is very close at hand. FIY, it works great; I accidentally leaned down suddenly and my alarm went off saying fall alert. What can I say, it works.

2 years ago

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ARLYNE MORGENSTERN Fort Lauderdale, FL

I was wearing my new "necklace" the 2nd day I received it when I fell and couldn't get up . I pushed the button and before I got my finger off the button a voice came out of it. Within 7 minutes the rescue squad was at my door and in my house and got me up. The last time I fell without MobilHelp it took me 4 hrs before I was able to scream and my neighbor called paramedics. My knees literally can't have any pressure on them.

2 years ago

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Glenna Togo Albuquerque, NM

They called me first when the alarm went off rather then sending help to make sure it was an emergency. I was so glad. I live in Albuquerque and my aunt who wears the device lives in Mesa. The device went off twice because of my aunt's misuse. She is almost 95 who suffers from dementia. I love the product but she gets confused on how to use the product. I may have to return it unless she understands how to use it and not take it off and hang it on her walker!

2 years ago

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Lisa Havens Shawnee Mission, KS

We were hoping that Mobile Help services would be a fail safe but not ever needed. Well, when Dad fell recently, we were relieved to experience how well it works. When Dad did not respond to the call from the help center, they had emergency services there immediately. The EMTs were able to get into the house with the information we had provided to Mobile help and they found him on the floor. Thankfully he is OK, but who knows how long he would have had to wait before someone realized he was in trouble? Thank you for your quality product and services!

2 years ago

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Ruth. Axsom Melbourne, FL

My son contacted the company due to a friends recommendation and the information qe read on line. I had had a monitoring service for several years That service required a wall phone connection and I no longer had that. Also I could not speak directly to the neck unit. Your unit provided what I was interested in having. The "0n the go" was what I felt I wanted.

2 years ago

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Verified Customer

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David Rice Reedsville, OH

As a family member requesting this for my father, the ordering process was easy and straightforward. Was able to choose the solution that best met our needs. When issues have arisen with the operation of the base unit and testing of devices, support has been readily available via phone to help guide through testing and resolving issues. Have not had to use the system for real, but response has been quick during tests.

2 years ago

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Diane Judice Youngsville, LA

I ordered the mobile unit with fall pendant for my very independent-minded mother. Though previously very resistant to any kind of medical alert system, this unit was unobtrusive enough to convince her to give it a real chance. While not enthused, she has accepted it as part of her lifestyle, and given her children peace of mind. And I think (though she won't admit it) that it also gives her peace of mind. The only drawback...some fall-alert false alarms while sleeping and when bending over quickly.

2 years ago

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John William Broughton Lansing, MI

When I was setting this up for my sister, you were very thorough, followed through everything you said you would do. Equipment arrived as promised and my sister received excellent service from your customer service in setup and follow through. The one area where I am not sure about is that my sister sent back the fall pendant and my credit card has not been credited with the $90 refund. Please contact me regarding this. My information is on my account.

2 years ago

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Paul Peraino Antioch, CA

Initial Customer Service Rep was informative, detailed, professional. Once unit purchased, set-up and TESTING was not difficult. Emergency assist staff confirmed quickly TEST results received. Follow-up with MobileHelp easy by phone, and email contact. Added 'fall detection' device, has proven effective within 60 days after purchase-- and grateful for this option

2 years ago

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Megan Tozier Pataskala, OH

It was a very responsive service and worked well which helped give me peace of mind. I'm a more active client yet a fall risk with a toddler and big Great Dane. My kiddo and dog kept setting off the multiple devices, making it a little frustrating. For the same price per month we decided to get a smart active watch. Your company didn't have a watch option with the fall service that I needed plus there's a lot more apps that I can use and features I can use with my smart phone. Your product is simple and would work really well for a less mobilized and in need of less technology kind of client. The system still worked really well.

2 years ago

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Marianne Trainor Turtle Creek, PA

I’m new to Mobile Help and have not had any emergencies to use it. I can say that the necklace is small and comfortable to wear, and the other piece fits nicely on an end table…it’s small and the lights on it are bright enough for anyone to see. Ordering it and setting it up was easy. I don’t know how to answer the rest of the questions.

2 years ago

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Lori Wise Summerville, SC

I haven't had Mobile Health long, but they've already helped me multiple times. They got help for me when it was needed and it didn't take long at all. The fall detector keeps track of how many times I fall and has helped me realized just how bad it was. Their customer service is flawless. It's well worth the money. It's already far surpassed the cost for me. I think it will be for you, too. I highly, highly recommend them.

2 years ago

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Sharon Wolfe Marysville, WA

It was so easy to get started with MobileHelp. Th we people I talked to explained everything clearly and answered any questions I had. The system I chose came in two days as promised. The instructions were easy to follow and when I called to ask questions they were quickly answered. I have a system with fall detection and I accidentally set it off. The call went thru and was answered immediately. I had another company before MonileHelp and theMobile Help is the best. I would recommend them if you are thinking of getting a system like this. n

2 years ago

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Carol Renner Portland, OR

Twice, in learning to use the equipment, my alert went off. A phone call came immediately for help. One of the times I didn't get to the phone on time, and as I was getting back to the operator, my door bell rang and medics already arrived to help me. They were very kind even though it was a false alarm. I have confidence that if I should truly need help, it will be here within minutes!!!! e

2 years ago

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Deborah v. Mesones Silver City, NV

Customer service is prompt, very responsive and all personnel very polite. Faster than I could respond, my cat hit the safety necklace setting off my alarm. Instantly a voice came over the speaker ready to alert 911. I stopped the process and was so embarrassed, but the nice person assured me that all was well and allayed my concern. I am so impressed how quickly there was response and how comforting was the responded. I know I am safe with this company and it's devices and personnel.

2 years ago

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JACQUELINE MARSHALL Garden City, MI

Very helpful customer reps, explained everything in a way you can understand and they took their time. When I had an issue with the fall protection necklace being too sensitive for me, they helped me right away. They sent out the necklace where you have to push the button in a very timely manner, with no extra cost to me. Very good customer service.

2 years ago

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Anita Grimes McGehee, AR

Pleasant and courteous agents made it easy to get signed up. The product is so simple to set up. Very affordable When my mom had a fall recently I was contacted immediately and even though emergency responders had been already been dispatched by them the rep stayed on the phone with me while I went next door to check on my mom. The agents are all very easy to understand.

2 years ago

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Abby Walker Lewisville, NC

We were using another company prior to moving to MobileHelp. Whenever there was an issue with the product- it was near impossible to get a resolution in a timely manner. We rely on MobileHelp because phone calls are answered promptly and the customer support is outstanding. The costs are competitively priced. I take comfort in knowing that my loved one has MobileHelp.

2 years ago

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Steven La Porte City, IA

I haven't had to use my MobileHelp alert as of this time, but living alone it does give me comfort knowing that help is only a push of a button away. I have the wrist band and suffer dizzy spells from time to time. Needless to say, during a dizzy spell dialing a phone for help is impossible. Now all I need to do is push (or slap) the button on my wrist band.

2 years ago

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Mary Evelyn Bell Annapolis, MD

...bought MobileHelp for my sister. Adrian could not have been more helpful and was not the usual, pushy salesman type. He seemed genuinely interested in helping me. Within a week or two after the system was set up, my sister had a bad fall and broke her ankle. She was able to summon help immediately and easily. I have already recommended MH to friends. Thank you, Mary Evelyn Bell

2 years ago

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Scott Marshville, NC

We live in a very rural area and the units work very well. My mom (she’s 91) has set the fall detector off several times by mistake and the staff has been wonderful to work with. My wife and I get text messages whenever the unit is activated which is great. On Easter my mom did fall and within seconds it seemed the operator was talking to her from her pendant, we were there and were able to help my mom. The operator made sure she was ok before hanging up and resetting the unit. Thanks, we are more comfortable knowing the unit works and the staff are so friendly and helpful!

2 years ago

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Mary Swenson Nixa, MO

Talking to a live representative is at the top of my list. People there really listen for the most part. I moved here right before Covid-19 to help my daughter who newly divorced was about to be forced to live in her car or on the streets. Then after that first year she moved out and I haven't heard from her since. New to Missouri and isolated I didn't know anyone. And so if an emergency situation arises at least I can summon MobileHelp. It's tragic but I have to make the best of my circumstances. Thanks MobileHelp you give me strength to carry on.

2 years ago