Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.
MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.
Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.
MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.
Read MobileHelp reviews below to see what customers have to say about the medical alert provider.
The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.
MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.
MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.
MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.
For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.
This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.
MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.
Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.
This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.
This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.
This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.
The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.
This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.
This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.
This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.
This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.
MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.
With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.
Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.
One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.
MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.
MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.
Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).
Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.
Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).
MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.
MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.
Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.
MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.
There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.
MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.
One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.
Call our recommended rep over at MobileHelp below.
MobileHelp Frequently Asked Questions
How does MobileHelp’s cost compare to other medical alert companies?
MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.
Does MobileHelp provide a money-back guarantee?
Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.
How much does MobileHelp’s equipment cost?
MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.
Does MobileHelp offer an equipment warranty?
Yes, MobileHelp provides a lifetime warranty on all of its equipment.
Does MobileHelp offer fall detection?
Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.
Can MobileHelp work outside of the home?
Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.
Are MobileHelp reviews positive?
Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
It is very convenient for her. Whenever something happens, they let me know and I get over there in time to take care of it. The other week she fell and they called me and I got her set up.
Great service. I love everything about MobileHelp’s device.
It has met all my expectations as far as being responsive. I dislike that it causes an allergy on my husband’s skin.
In general this seems to be the one people like the value for the dollar. It is very easy to set up and is high quality stuff. When I dealt with customer service, it was great.
I like the fact that I have options with the device. I have had a coupe of incidents where I triggered the alarm accidentally and someone always calls right away. I am pleased that are vigilant.
Everything is fine. I can’t find anything wrong with it. I would recommend it.
Very pleased with product and customer service.
Great equipment and fast response (to my accidental alarms)
Thankfully I havenâ€™t had a falling incident yet but have inadvertently set it off twice. The first time the EMS arrived within minutes and although I was embarrassed I was also happy to know that help is there quickly.
They really help you when you call with any question that you have. They seem to really understand your concerns.
They have helped me with all my needs, with no questions ask.
Because I accidentally set it off putting it on one day I received a call quickly
Fast response time. Easy to wear wrist gear. Fine customer service.
Polite, friendly and quick response time.
Rebecca Toledo for Marjorie philippe
So far so good - only had it a few months. Great customer setvice
Keeps initialization false alarms when wearing andnd not wearing fall button. Impossible to get thru to tech support or billing. Need to drop fall button coverage as unreliable
Reply from MobileHelp
Oct 18, 2020
Hi, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp
They have the best communication between client and company. The product is beautifully made. The choices with the wearable button, the watches, etc. are wonderful. The video to set up is accurate and simple to understand. (Remember, most customers could be elderly), the customer service is outstanding. Even the sales rep took a personal approach to my momâ€™s needs and shared about his mom.
Margaret Rose M.
Excellent Service Every Step of the Way, from addressing questions and concerns before ordering, quickly making the exchange needed to Customer Servive handling new set up of device.
They are really there, fast & very reliable service when you need them !!!!
I got one of their products for my mom and so far whenever she pushes the button, they are immediately calling and texting to make sure all is well.
Great customer service. Great product. Fast delivery. Excellent to work with.
Met all expectations. Easy to order, set up and use. All customer service reps were helpful and kind.
Therese Annette Rodriguez
Havenâ€™t had a reason to test it. It went off when I was sleeping and it scared me and still donâ€™t know how I hit the bouton button the fact that it responded Malden me aware of the quick response. That is comforting.
When his alarm goes off, they call us. They are very conscious of what are issues are. They call right back when we test it which is good.
The device is very, very convenient. My children set it up for me. The test went fine.
Since I receive the device, it had been excellent. If we lose power, it is up and running in a matter of minutes. Everything works fine. I like everything except that it flashes a lot.
I’m completely satisfied with my medical alert device. They are so kind and gentle on the phone.
Always good and answer my calls immediately even with false alarms. I like the fact that it has GPS no matter where I am, I would be able to contact medical personnel if I needed to.
I tell my friends about mobile help and I got the same system for my daughter who had brain surgery. It is always available. I check in once a month.
My main complaint is that is has to charge almost every night. Also when it went off when I hadn’t fallen, I had pressed the button without knowing, they sent the firemen, which was not great.
Reply from MobileHelp
Oct 20, 2020
Hi Mary, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? Our Technical Support team will be more than happy to go over the equipment with you. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
I used it a couple of weeks ago when I fell. It’s very functional. I like the way it works.
The people were nice when I called to let them know it wasn’t emergency when my husband accidentally sets it off. It has happened a few times. They weren’t upset about it when I explained to them. I like that I have it and I know it is there if I need it.
Highly recommend it to people especially if they are living alone. Mobile Help is very good. I feel safe knowing the equipment is with me. When I talk to a representative, they assure me it works really well.
Somebody accidentally pushed the button and within two seconds they were calling me back. They were very friendly. I like that I can wear the unit on my wrist or on my neck.
It’s small and the people I’ve spoken with on the phone seem to be very professional.
You wear it around your neck and push a button and they respond to your emergency fast.
Comfortable, and it makes me feel very secure. They made things really easy.
It is a good company. They are very cooperative and helpful. They get to you very quickly. I like the mobility.
Everyone is so nice whenever they call me. I love it. I use the device every day.
We have several options that are well placed for my mother. It is very reliable. It works perfectly. The response time is extremely quick. If you have a family member you’d like to have the comfort and assurance that they are okay, I recommend mobile help. The price is very competitive.
Customer service was very thorough explaining everything. I like that it detects falls but it is too sensitive. Several years ago we used it to call the paramedics for my brother and they were very thorough and got to our house quickly to take him to the hospital. He died but they got here quickly. I am very satisfied with them.
The button is convenient. The equipment was easy to install. It works when it’s tested. They have been receptive to any question I have. I like everything about MobileHelp.
When I hit it by accident, they came on the thig really quick. There is nothing I dislike.
I’ve had quite a few incidents where the button goes off for no reason, it is too sensitive. I like that it there when I need it but I feel bad that I cam calling when I hit is accidentally. That is the only thing I don’t like.
With other companies, I feel like there are hidden fees. I felt like they were very upfront about all the costs. They did no give a hard an pushy sales pitch like other companies, which I appreciate. They answered all my questions promptly. They are very easy to deal with. The device gives us peace of mind. I know it works.
So far, it has been great. The device works the way it supposed to. I like that the one around my neck is adjustable. They answered all my questions and are very detailed.
We like everything about it. They are a fantastic company. Everything is good when we test it.
Every single time I speak to them, they have been good to me. It helps me if I fall and nobody is around to help. It gets 911 to me fast.
Every time I get excellent help from very professional people. I’ve been exceedingly delighted knowing that they are there. I like that I don’t have to be close to the monitor since I am wearing the wrist watch.
Seems to be working without any glitches. There have been no problems so far. When tested it without any difficulty. We’ve been very pleased with service and the equipment. You get immediate results. It is very responsive.