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MobileHelp

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7.5

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Author: Kaitlyn Short

LAST UPDATED: June 16th, 2024

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products. 

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

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The Good

  • Positive MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

Positive MobileHelp Reviews

The majority of MobileHelp reviews are overwhelmingly positive, with most customers awarding the company 5 stars. Common feedback highlights MobileHelp's impressive customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This provides peace of mind to potential MobileHelp customers looking to receive the best possible service; MobileHelp is clearly top-rated for a reason.

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

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The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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Star Rating

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4.6

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14,616 Reviews

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NancyTerrell

This system failed us at the worst time. This is Brenda, Nancy's daughter, I want someone to contact me about returning this rotten system and getting money back. Mom had a massive stroke on Nov 12. We found her on the floor at 9:00 am. YES she was wearing her pendant and NO IT DID NOT GO OFF!! My son-in law pushed the emergency button when her found her. Doctors said she had been on the floor from 4-6 hours thus causing much more damage. She now can not speak and is paralyzed on the right side. I am still very very angry! We purchased this for exactly this reason and it FAILED!!!! DO NOT DEPEND ON THIS SYSTEM IT DOES NOT WORK! Went off all the time when she was just sitting or walking across the floor, but when needed IT FAILED US COMPLETELY!!!

7 years ago

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Sheila Madonia-Maberry Grandview, MO

We have had Mobilehelp for the last 4 or 5 years. We need it as my husband has seizures and most recently a stroke. We moved and I was going to cancel but after his stroke decided to keep the service I called updated the info, they send me info all the time but the rep didn't update my house address. I live in the same home it's billed too. Last night my husband had a major TIA I called they had the wrong address. I gave him the correct one but ended up having to call 911. I'm furious that I've spent so much money on a unit that goes off when no one has touched it but when you need them they drop the ball. Oh, and F u to the lil snot that called me back today.

7 years ago Edited September 14, 2021

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kimberly renfro Tucson, AZ

Signed up for it late October and was charged 3 times, one was valid and the other 2 were not. They say they only see 2 charges and refunded one of them but I am still charged twice. I have been calling and calling and getting the run around. I still haven't got to use the system since it is for a parent who hasn't come home yet. But as for first impressions this is not a good one.

1 year ago

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Genia Cheek

Not sent what I ordered. Paid for 2day delivery got in 5 day's and then had to wait another week (7 days) for it to get the part I ordered the first time. Was told that you would not charge me for 15 days because it took so long to get it up and running. BUT NO CHARGEED ME FROM THE DAY I GOT THE FIRST DELIVERY AND IT DIDN'T WORK THEN. SO NO I AM NOT HAPPY!!!!!!

1 year ago

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Reply from MobileHelp

Hi Genia, We received your review and we apologize for the issues you have experience with the delivery and setup of the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to further assist with your account? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 17th, 2023

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Tina Gardnerville, NV

MobileHelp associates were always polite and patient. However, they misdiagnosed the problem causing lack of service 100% of the time and always denied any responsibility. Neither did they authorized a refund, though I received service 0% of the time, and they always blamed my phone(s). I finally gave up and went to Verizon, which provides service 100% of the time.

1 year ago

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Reply from MobileHelp

Hello Tina, We received your review and we apologize for any inconvenience you have experienced however it seems like you are referring to a different company, as we do not offer cellular coverage for cell phones. At MobileHelp we provide personal emergency response coverage and we pride ourselves in providing a great experience and peace of mind to our customers We want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

May. 18th, 2023

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Elizabeth A Myers Simi Valley, CA

The mobile device the wrist device has gone of twice NY accident. The first time I was sweeping leaves out of the garage and it went off by its self. The second time it went off in its own while I was speaking on the phone. Then bade kept repeating call in progress and the mobile device whuch was upstairs said sending help. I had to go up stairs and speak to the rep and tell her dk not send and ambulance they wrist device went off in its own.

2 years ago

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Reply from MobileHelp

Hi Elizabeth, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Jane Gant Taylorsville, NC

I am very pleased with the mobilehelp device we purchased for my mother-in-law, but I am very displeased with the customer service. I was told my sister would be able to receive a $200 credit when we purchased mobilehelp for my mother-in-law, and when we called to activate the $200 credit for my sister, I was told she couldn't get it. For this reason, I am NOT recommending mobilehelp to anyone!

2 years ago

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Reply from MobileHelp

Hi Jane, We received your review and we apologize for any inconvenience you have experienced with the referral for your sister. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with reviewing this referral? If all of the referral requirements are met, we would be happy to process the referral credit for you(below is a link to our website for more details). You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family. https://www.mobilehelp.com/pages/refer-a-friend?_pos=1&_sid=4dc16106f&_ss=r

Nov. 4th, 2022

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Barbara Scott

I have already completed one of these questionnaires. I was suppose to receive a $200 check for referring a friend. Well I did refer a friend and she sighed up for Mobile Help but I have not received my $200. Every time I call they tell me accounting has not issued the check. WELL I ALREADY KNOW THIS. WHEN WILL I GET IT? If you keep advertising this and not follow thru with your promises then I can really hurt you on Facebook. I can advertise that no one should sign up for this.

2 years ago

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Reply from MobileHelp

Hi Barbara, We received your review and we thank you for your referral. We apologize if you have experienced any trouble getting information regarding the status of your referral. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to help resolve this issue, and answer any additional questions or concerns you may have? We are always happy to help, and we can be reached directly at 877-827-6207 Option 3. We look forward to speaking with you soon.

May. 20th, 2022

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Sharon Vandagriff Concord, NC

It takes such a long time for responder to answer. The fall detector accidentally alarmed and before I could cancel it, before company alerted the first person on my list of contacts the fire department and police were at my front door. I never heard the wristband alert of fall detected. The next time the landyard detected a fall when I picked it up to put it on. Instead I put it in the box it was delivered in.

3 years ago

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Reply from MobileHelp

Hi Sharon, We received your review and we apologize for any inconvenience you have experienced with the false alarms. Is seems like you have not yet had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 9th, 2021

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Anonymous Mentor, OH

Have been trying to get a return label from Mobile help to send item back via FedEx 3 months ago nothing happens, even called them, now after shutting down mobile help devices, they have the gull to charge me over do bill when this device has not been used for 3 months ,won't even return my call. maybe my state attorney general office, BBB, Federal trade commission should go after them sign very disgusted.

4 years ago Edited January 10, 2024

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Randall Prineville, OR

Because they don't tell you up front all the terms and conditions of the agreement they send for one to sign. It would take a lawyer to understand the agreement. They capture your credit card info and bind you to a renewal that wasn't disclosed up front also. I won't sign it and will cancel my credit card number before they get to renew at an increase in rates and mail them there equipment back to them. Very dishonest company and sales people.

5 years ago

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Reply from MobileHelp

Hi Randall,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 4th, 2020

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Rita Zimmerman

My son has early onset Alzheimer's and we felt the watch would be good to track his whereabouts. However, he did not like the watch because it was heavy and he did not like wearing it. Second, it only allows us to track him if he happens to push the help button and he apparently could not make the watch turn on because he could not remember how to use it. We have canceled this service for him. We are now exploring other means to track his movements. (His wife and mother are answering this survey.)

5 years ago

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Reply from MobileHelp

Hi Rita. We are to hear that our system didn't meet the needs of your son. You can logon to ping the location of the watch through our caregiver tools in the online portal, but the subscriber would need to have the watch turned on for a signal to be sent. Thank you for taking the time to send us a message. Kind Regards, MobileHelp

Aug. 30th, 2019

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Kimberly Port Orange, FL

I was told it was an all-in-one unit and not a two part unit. The unit that makes the system work has to be charged. I am not happy with the service. It goes off for no reason without any movement on the bed. It takes forever to be answered. It goes off about 15-20 times connecting the call. I'm very unhappy with their service. I was misinformed, misguided, and I won't be going back.

6 years ago

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Anonymous Riverview, FL

My system did not activate with 2 pretty hard fall. Unreliable equipment False Promises- tell you up front there will be no questions asked or hassles upon cancelling service- the operator did, then she transferred me to another sales person offering me a better deal and then I got a call a few days later from another person. A typical.com company- nice up front to catch you then not deliver on anything they stated up front.

6 years ago

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Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Nov. 9th, 2018

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Norma Dean And Norman Freeman Piqua, OH

I can go anywhere with this one, and I couldn't do that with the other one I had. I think the company is really good. It saves a lot of people's lives if they have it in their home. It gets me help when I need it real quick. For anybody that that can't stay up on their feet very long, or they fall a lot: please get it, because that is the best thing they could have in their home.

7 years ago

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Nita Minneapolis, MN

Device is working but no one answers the call first to see whats going on. They sent help but we were just testing the equip. Still not working properly. Need a person to answer call, then do whats needed. Then if no one answers home call, then send 1st responders, cops, etc. Please get this fixed. Ill try again in aa few days.

1 year ago

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Reply from MobileHelp

Hi Nita, We received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and make any account changes needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 19th, 2024

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Kim Mayne Chicago, IL

Terrible, battery was dead in 2 days after full charge & response time after I hit the base was over 5 min to get them to call 911. I would suggest you get a pendant that doesn't need battery charged & if possible call 911 yourself (with a smart phone)

1 year ago Edited January 24, 2024

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Reply from MobileHelp

Hi Kim, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your mother's recent fall. We wish her a speedy recovery. If you have not yet had a chance to speak with our Technical Support team, a representative will be attempting to contact you for further assistance with this incident. You can also reach us directly at 877-827-6207 Option 1. We are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Jan. 19th, 2024

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Deborah Erie, PA

unit is far too sensitive. It would go off with no touch. I left it at home once and came home the red light was blinking. I had an embarrassing experience when I was in a store. The unit went off and I couldn't cancel it. I was saying 'cancel alert' which was ignored. I was getting looks from customers. I am discontinuing this service.

1 year ago

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Reply from MobileHelp

Hi Deborah, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

May. 18th, 2023

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Beverly Maher New York, NY

It went off accidentally a few days ago and it took over five minutes for someone to answer and that's unacceptable they said all the lines were busy or some thing if I needed immediate help I could die by the time the answer so I'm not so happy with it

2 years ago

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Reply from MobileHelp

Hi Beverly, We have received your review; we are glad to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience you have experienced with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on and help resolve this issue? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 3rd, 2022

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Nancy Helm Reading, PA

If you bend over a slight bit, it goes off. I was told you could use it in a shower. Well how do you wash your legs if you can't bend forward. Also when I went to get a pan out of my lower cabinet it went off. I have it sitting on the cradle, I'm afraid to use it because the slightest forward movement will trigger it.

2 years ago

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Reply from MobileHelp

Hi Nancy, We received your review and we apologize for any issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team about this issue, one of our representatives will be happy to troubleshoot the equipment with you and provide any equipment replacement needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you experience nothing less. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Edward Zemaitis Abilene, TX

I when with this company because of the features they offer, Living hours from my mother I find peace in know that if something happened to her MobileHelp can summons 911 right away. I also love the feature that if the unit is activated I get a text message right away.

3 years ago

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Reply from MobileHelp

Hi Edward, Thank you for your review. We are glad to hear that our system is giving you the peace of mind you need. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and we want to make sure you are experiencing nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Susan Blair

Elderly people use Mobile. Why can't you send paper statements? they don't know how to go on a computer! My mother's 80 and she expected a paper statement for the bill. She doesn't know how to call, go online to set up ongoing payments

4 years ago

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Reply from MobileHelp

Hi Susan, We received your review and would like to contact you to further assist with your account. We do offer both paper and electronic statements and we would be happy to assist with setting up your account with the option that works best for you. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. And you can also reach Customer Service directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Nov. 19th, 2020

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Geneva Radcliff

They misspelled my name. I would not sign. Someone else signed my name misspelled. They keep sending document for me to sign daily. They made me pay 3 months in advance. If I knew they would not correct my name I would not have taken it out. I don't think anyone knows what is going on

4 years ago

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Reply from MobileHelp

Hi Geneva. The spelling of your name was corrected on your profile in July. It matches the same spelling that you have provided today in your review. We have not received any signature for the document that we have emailed you. No one else has signed your name. We would be happy to discuss this with you further, please give us a call at 877-827-6207.

Oct. 11th, 2020

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Mary Seary

The alarm is always going off for no reason. I can't wear the pendants because every time I stand up from my lift chair it goes off. I can't wear the wrist band because it goes off for no reason. I placed the wristband on an end table beside me to push if necessary and it goes off without touching it.

5 years ago

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Reply from MobileHelp

Mary,

We are sorry to hear about your experience. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you and resolving any issues you are experiencing.

Best Regards,

MobileHelp

Apr. 30th, 2019

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Merlyn

When I started talking to the man he did not tell me I had to have electric service to plug it in all the time and I go to Alaska where I am not near electricity. If they would have told me that I would not have taken it. It does help when you are close to electricity but when you don't, I don't know what you're supposed to do.

6 years ago

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Marvin Webber

Didn't work when I needed it. Hit the button three times, and each time it rang until it disconnected, with no answer. Finally got response on fourth try, after some 20 or so rings. By that time a stranger had called 911 for me.

6 years ago

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Reply from MobileHelp

Marvin, We are sorry to hear about your experience. We will be reaching out to you to discuss this further. We look forward to speaking to you. Best Regards, MobileHelp

Nov. 9th, 2018

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Lawanda J Bixby, OK

Last week it kept going off at like midnight about six times and they kept calling me. I deactivated the service and someone was supposed to call me after the twelve hours and no one ever calls so I had to call them, I'm sending it back, I'm not happy with it at all.

6 years ago

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Unhappy customer

Ordered & told them not to contact the person. Was a birthday gift & they called him the next week. Then they kept calling him & sending mail harassing him. Never opened the box & canceled the service. Very unhappy with this company. Would never recommend them.

6 years ago

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Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jul. 24th, 2018

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Carolyn Hurley

Because they are liars and thieves. Ordered for my brother and he passed away before being released from nursing home. I returned equipment in unopened box with their return label. They was supposed to refund 2 of the 3 months I prepaid. They lied and said it was wrong equipment fo they did not pay the refund.

6 years ago

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Reply from MobileHelp

Carolyn,

It was a pleasure speaking to you the other day & we are happy to know we have resolved your issue. The other company's equipment has been mailed back to you. Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Jun. 28th, 2018

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Bj Pittman Temple, TX

I tried to use it this morning but it wouldn't work. I pushed the button 2 or 3 times but I didn't get any response. I have the wristband, the necklace and the thing that I have to carry if I go to the grocery store or somewhere. It's supposed to work no matter where I go. It doesn't do me any good if it doesn't work though. I might cancel it.

6 years ago

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Marie North Las Vegas, NV

This makes me feel partially secure, but I don't like that the device that has the microphone is too far away. They cannot hear you sometimes, and that is not a good feature. Instead, they should just have a universal ox, where they can put it up and talk from anywhere in the house. If I were to fall in the bedroom, they would never hear me.

7 years ago

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Gerard Richard Fitchburg, MA

I'm very satisfied with the service so far. I preferred the GPS unit for him, but I decided not to purchase it, considering there's always somebody with my dad. He did press the button by accident already, and nobody seemed to hear him. I was little taken back by it.

7 years ago

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MT Wichita, KS

I purchased MobileHelp for a family member because I work the evening shift, and she falls sometimes. The device itself is too sensitive. There would be an operator calling us when she's lying down, so I can't say I'm so satisfied with it. However, their representatives were great.

7 years ago

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Steven Coleman Chandler, AZ

Setting up the system was good; I understood it very well. I didn't have a problem with the service itself, however, I didn't like the way their representatives handled things. They ran my card without my permission. Although I didn't have money in my account, I didn't like that she did that.

7 years ago

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Robert Pringle Oceanside, CA

I had a couple of major illnesses such as heart problems and cancer, so I decided Mobile Help would be a good fit for me. Their billing service is terrible because I'm supposed to be paying quarterly and I found out that I've been paying 4 payments every single month. They refused to correct that, so I would never use Mobile Help again.

7 years ago

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Jim Arrington Greenwood, MS

Swatting is when the fire department comes and you didn't call them. The machine does not listen to you. Wake up a 98 year old in the middle of the night and the machine does not listen to you. The equipment is atrocious.

1 year ago

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Reply from MobileHelp

Hi Jim, We received your review and we apologize for any inconvenience you have experienced with the automatic fall detection. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Feb. 7th, 2024

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Don DeWitt, MI

My wife doesnt like it. Its too sensitive, goes off in her purse, or if she sets it down on the car seat, as if she has fallen!. Now it stays home on the charger. Im sorry I wasted my money on it all up front!

1 year ago

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Reply from MobileHelp

Hi Don, We received your review and we apologize for the issues you have experienced due to the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 30th, 2023

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Vickie Herron Coweta, OK

Does not work in a metal building. Could not communicate with the operator. Didnt call back the house phone to check when the operator didnt get a response from the person. To much money to not work as described.

2 years ago

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Reply from MobileHelp

Hi Vickie, We have received your review and we apologize for any inconvenience you have experienced with the coverage in your building. Metal constructions can interfere with cellular coverage in your home, however, if you have a landline phone available, we do have a landline based system that can be used. At MobileHelp, your safety is our number one priority, and if this is an option for you, we would be happy to assist you with placing a new order. You can reach us directly by dialing 800-800-1710. We look forward to speaking with you soon.

May. 6th, 2022

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Marcella Seiter Oklahoma City, OK

I am not comfortable with the fact that the main box where you can speak with someone if you take a fall or are in need of assistance is not always where you can speak to a person.

3 years ago

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Reply from MobileHelp

Hi Marcella, We received your review and we definitely understand your concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the account with you and find any alternatives available to help resolve this concern. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 28th, 2021

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Ttttttttt Dalton, PA

When I contacted the company to see where the device was after 15 days from the date it was shipped they had no idea of how to trace it. Customer service was terrible in that regard.

4 years ago

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Reply from MobileHelp

Hello, We received your review and would like to contact you to further assist with resolving any issues or inconvenience you've experienced. What would be the best number for us to reach you on? Due to the current pandemic shipping carriers have been experiencing delays with delivery, but we apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 10th, 2021

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Anonymous

It hasn’t been working. I tested it again yesterday and there was no response. I can’t get someone in this thing. Service is pretty good but if there is an emergency, I would be without help.

4 years ago

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Reply from MobileHelp

Please give us a call at 877-827-6207, Option 1, so that we may resolve this for you.

Aug. 11th, 2020

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Stephen

Customer service was good but it didn’t really work for me. I have epilepsy and I am no conscious when I have a seizure. It doesn’t tell me when I have a seizure or fallen out of bed so it is no good for me.

4 years ago

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Reply from MobileHelp

Hi Steven. We are sorry to hear that our system did not work for you. Did you have the automatic fall detection pendant added to your system? Give us a call at 877-827-6207, we would love to find a system that fits your needs.

Aug. 11th, 2020

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gwen

The lock box is a piece of junk. I have tried several times to open it without success. Without it what do you have? If I can't open it how can I expect someone else to do it?

4 years ago

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Reply from MobileHelp

HI Gwen,

We are sorry to hear you are having trouble with the lockbox. We do offer a tutorial on the lockbox via our youtube channel. Please search MobileHelp LockBox and it will be the first video that appears.

If you still are having trouble with the lockbox, please give us a call at 877-827-6207.

Thank you for being a valued part of the MobileHelp family!

Mar. 24th, 2020

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Larry Benfer

I fell down on 19 August and I pushed my neck piece alert and it didn't work fortunately my life arrive shortly there after I reported it and they are sending me a new neck piece

5 years ago

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Reply from MobileHelp

Hi Larry. We are sorry to hear about your experience, however, we reviewed your account and see that this was already been resolved when you spoke to our Technical Support Department. If you need any further assistance, please contact us at 877-827-6207. Kind Regards, MobileHelp

Aug. 30th, 2019

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Brenda Wentworth.

My mother had an allergic reaction to the equipment that required a doctor's intervention. The company should warn customers that there's possible side effects or allergic reactions.

5 years ago

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Reply from MobileHelp

Hi Brenda. Our neck pendant is made of plastic and nylon for the lanyard. The wrist button has a silicon band and the button is plastic. We are sorry to hear that your mother is allergic to this type of material. We hope she is feeling better. Thank you for taking the time to send us a message. Kind Regards, MobileHelp

Aug. 30th, 2019

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William Schroeder

I asked for a refund after ordering the wrong device. Never signed agreement and sent back unit with all intact. Have yet to see a refund to my credit card and am still receiving mail.

5 years ago

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Reply from MobileHelp

Hi William. We reviewed your account and see that you were refunded on 07/17 to your payment method on file. We would be happy to call your banking institution with you to confirm that the refund has been provided. Please contact Customer Care at 877-827-6207 for assistance. We look forward to speaking to you. Thank you for taking the time to send us a message. Kind Regards, MobileHelp

Aug. 30th, 2019

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Joan

I think the watch is making my skin burn and I'm not usually allergic to anything. I keep it on as much as I can and I try to carry it around. I wanted something around my neck but they said they couldn't do that.

5 years ago

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Patricia Hollis

It was advertised in an art magazine and I thought that the art pad approved it, but it was just a company who bought a page for the advertisement. In my experience, they don't answer even when I'm testing it.

6 years ago

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Leonard Floral Park, NY

I should have been told initially that instead of having devices, you can purchase the one on your wrist that would take the place of all the other stuff that I signed up for.

6 years ago

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Reply from MobileHelp

Leonard,

We are sorry to hear that you were not told about our MobileHelp Smart Watch. If you would like to switch to the MobileHelp Smart Watch, we can definitely do that for you! All you would need to do is call our Customer Care Department at 877-827-6207, and they would be happy to assist you . You will need to purchase the watch for $349.95 and service is $24.95 per month, with 3 months of service required up front. We look forward to speaking to you!

Best Regards,


MobileHelp

Dec. 7th, 2018

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Joyce Longmont, CO

I'm not very happy with the service because so many times, there is a false alarm apparently when I move around. It's extremely annoying that something triggers it and sets off the alarm.

6 years ago

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Reply from MobileHelp

Joyce,

We are sorry to hear you are having issues with false alarms. We would like to look further into this with you. If you could please contact technical support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you.

Best Regards,

MobileHelp

Jul. 19th, 2018