Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Rebecca

Priceless since the first night we had to use it at three o clock in the morning. She pushed the button and Medical Guardian called me and I went over and saw she was slipping into a diabetic coma and we were able to get the paramedics to her to get her stabilized. Everything worked the way it was supposed to.

3 years ago

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Verified Customer

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Grady

I like the device because it is simple and has been very reliable as far as I can see. Support is easy as far as getting the equipment here and getting it installed. I check every day to see if it working. It is well worth it. I am extremely satisfied.

3 years ago

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Verified Customer

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Rose

The unit was simple to set up. It is a simple device. I don’t have to worry about her being close to it and I like that she is able to go to different cities and it will still work. It is really loud and clear on the speaker. We don’t have any issues getting in touch with them. Customer service has been really good.

3 years ago

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BL

They have generally been very easy to work with when we've had to call in. We did have difficulty with the first unit received. When I called for help nothing worked and no solution was found. I called again at a later date, talked with a different person, he told me entirely different actions to take to set things up and it worked like a charm. I was very happy that we got it working, but disappointed that all customer service people don't know how to set the equipment up.

3 years ago

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Stacey

I’ve used it twice now, once when I was lying on the floor and couldn’t get up and the most recent I couldn’t get out of my chair and my caregiver had taken my walker, and both times, it solved my problems. I like knowing that I have help when I need it. If I fall down, it is easy and I know it is there.

3 years ago

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Joann

It is pretty expensive but it is worth it. I am happy with it. I hope it lasts a long time that I don’t need to use it but I am 91 years old. It is comfortable to wear. I wear it on a silver chain I bought myself. The quality is good. I wore a different brand for some years and it wore out. There were several things I didn’t like about the old one that I like about this one.

3 years ago

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Verified Customer

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Helen

The assurance that it gives me if I have a problem that I will have help immediately is very good. I get fast responses so I am pleased it works efficiently. I am glad it works six or seven days before it needs to be recharged.

3 years ago

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Verified Customer

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Nancy

Every time I call, I’ve always had a good experience with nice people. It makes my mom feel safe and me feel safe leaving her to got to the store or something. When it went off in her suitcase, the firetruck and ambulance came so the response is good.

3 years ago

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Richard Buzzelli Columbus, OH

24-7 ability to summon assistance on the go and not tethered down to just my residence. I have the active system. The downfall about device is it doesn't hold charge as advertised. Don't even get 3 days and battery is dead. This shouldn't happen with today's technology.

3 years ago

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Faye Houston, TX

The customer service lady was very informative and helpful when we decided to get it. The instructions do say that you need to only charge it every seven days but I am having to do it more often than that, it might be because I have a pacemaker.

3 years ago

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Roger Hiram, GA

Good customer support and it gives them a way to get in touch if they need help. It does go off when he throws it around his neck but they are nice about it. They make sure he is okay. I was warned ahead of time this was not satisfactory for some people because the fall detection goes off easily but we don’t have any problems with it.

3 years ago

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Audrey Sharpsburg, GA

When I first ordered the system, they were very prompt and courteous. It was easy to set up the device. It works for the purposes that we need it for. It works perfectly when we test it. It is for my mother in law. She presses the button and they call service and reach out to my wife and me.

3 years ago

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Joe Whippany, NJ

We travel from Florida to New Jersey and I like that we can transfer everything to New Jersey with no problems. I feel secure. They respond right away. There was a problem with the lock box but they sent me a new one as soon as possible.

3 years ago

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Verified Customer

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Virginia Sterling, MA

You have to be careful because it is very sensitive. I have to wear it under my shirt so it doesn’t bump. It is kind of embarrassing when the medical man comes to my door so I have to be careful. They are there promptly which is good if I ever really needed it. It does give you a comfortable feeling.

3 years ago

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Verified Customer

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Dale Chardon, OH

Everything is good I just have to remember to take the little unit off the charger and put it into mu purse every time I go someplace, that is the only part I don’t like. The quality is good. Everybody was nice when I had the paramedics come to my house by accident. They talked me through it.

3 years ago

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Annemarie Wheeling, IL

Have it on me every day, all day long, except at night. I wish I could change the cord to something nice looking like a necklace. It is a little pricey. When I call customer service with questions, I get satisfactory answers right away.

3 years ago

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Verified Customer

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Jane San Jose, CA

Carrying around the little box is very comforting for me. I feel good about having it. They are very cooperative and explained everything is great detail, we check out several companies and Medical Guardian looks to be the best one.

3 years ago

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Mary Scituate, MA

My husband and I both have them and it seems to be working perfectly fine. We have had no problems with it. The only thing I can fine that I don’t like is that it flashes every two seconds or so at night but we’re getting used to it.

3 years ago

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Verified Customer

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June Dublin, OH

I like that it is loud. We can hear it all over the house and it protects my mother though I wish you didn’t have to talk to the base, I wish you could talk to the pendant instead. They are very nice and handle the situation quite well.

3 years ago

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Bobbi Aurora, CO

The ladies were really good when we were hooking it. I am very pleased with them, though I don’t like that I can take it in the backyard, but my friend recently fell in the shower and broke some friends and I gave her Medical Guardian’s information so she can have one too.

3 years ago

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Lynn Finksburg, MD

I have the bracelet and I like it very much but I seem to be allergic to the band so I have to wear a band aid on my arm so it doesn’t touch my skin. The people at Medical Guardian are very courteous and helpful. They listen to anything you need to tell them.

3 years ago

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Mendele Baltimore, MD

I think medical guardian is pretty good. I have been with them 5 weeks and so far within those 5 weeks everybody has been great. They are very professional. I have called them two or three times for non-emergencies to get in touch with them and all their responses have been fast.

3 years ago

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Cookie Sutherlin, OR

I would absolutely recommend it. I like that it tells me when it needs to be charged. It comes in good and loud and clear. It does everything I wanted it to do. It is comforting for me. The only thing I don’t like is something blinks at night and that is annoying sometimes.

3 years ago

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Anonymous Poplar Grove, IL

There has been pretty quick responses in the testing experience. One time I accidentally leaned against something and the pendant went off and they were nice about it. They are very quick and thorough. It is one of the better companies.

3 years ago

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Verified Customer

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Anonymous Beloit, WI

This brings me comfort knowing I have it in case of a medical emergency. The customer service representative that got me started was great. When I tested the device, the operator came on and was very professional and nice. I can you that I an EMT does respond when it goes off because one time I accidentally pushed the button on my wristband.

3 years ago

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Verified Customer

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Charles Mission, TX

The button is lightweight. I can pin it to my shirt or have it lanyard. The only thing I don’t like is the button for the GPS flashes and can trigger my migraines but that is fine because I don’t use it all the time and I can stick it in my purse. Customer service was fine. They explained everything very thoroughly and told me to call back if I needed more information.

3 years ago

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Robin Northfield, MN

Haven’t had to use it yet thankfully but I feel everyday like I might have to so I feel so much safer knowing if I do fall, somebody isn’t going to find me a day later, they are right there to help. They do a good job. When I test it, everything is pretty quick. When I called customer service because it wasn’t working, they were clear and it was an easy fix.

3 years ago

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Verified Customer

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Grace Dunedin, FL

When somebody lives alone, it is a good thing to have if there is a problem, you can press the button and it will keep you safe. I feel safe. I feel secure. It is convenient. It’s nice looking. It gives me confidence, The people are very good on the other side of the phone. The got me a new one when my product was defective.

3 years ago

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Verified Customer

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Suzan

The customer service person that I talked to was very helpful, very knowledgeable, and very friendly. I like the fact that my father can be out in his three quarter of an acre yard and it covers the whole area. It is not limited in it’s coverage. They answer immediately when you test it.

3 years ago

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Verified Customer

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Barbara

The only thing I don’t like is the watch band, it keeps coming out of the little loop and I have to adjust it all the time. That’s the only thing. Other than that I love it. It makes me feel that I am not alone. I have somebody in my corner all the time. They listened to what I had to say.

3 years ago

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Verified Customer

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Robert

I like it very much. As soon as the button is pressed, somebody is calling me to see if I am alright. The only problem is that when I am eating at the table, I lean over and I bump it against the edge of the table and it goes off. It has happened twice.

3 years ago

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Verified Customer

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Delores

I am glad I gave it a try. It is really secure. I test it and they are there. I used it once to reach out to my son. They got a hold of him and he came right over to help me. They were polite and direct and seemed concerned. It is a good relationship.

3 years ago

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Verified Customer

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Loretta

Everything about is something I like. It is used by my mother and it gives me peace of mind that if there is an issue, I’ll be notified. We test it and get instant responses. They are knowledgeable and understanding. It’s awesome.

3 years ago

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Verified Customer

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Sara

Everyone is friendly and professional. They know what they are talking about. The information they have provided me has been accurate. The device is easy to operate. When we test it, they answer right away. Twice, when we’ve pushed the button, the EMTs have come here, it only took about 16 minutes I believe.

3 years ago

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Anonymous Bandon, OR

It makes me feel very secure. It works fine. When I first received it, I tested it. A friendly young woman answered. She was very concerned and we reviewed the information. It was good service. They are easy to work with and very efficient in getting me good information.

3 years ago

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Verified Customer

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Susan Brookfield, CT

The one thing that I like is that if I hit the wrist button of the pendant, it does not go off like my other one did. You really have to push the button to get somebody to answer. The people who come to talk are very and nice and don’t rush you and are very quick to get you help.

3 years ago

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Anonymous Midvale, UT

It's a really good company. I have cerebral palsy and live alone and it does make me feel safer. It’s such a wonderful device to have. It is very cheap so that people can afford it. I would recommend it, I have been telling anyone about it.

3 years ago

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Priscilla Zachary, LA

I like it because they answer promptly. I've tested it since I've had it and two times it's gone off on it's own. It was no problem, I just cancel because it wasn't an emergency. They responded quickly. It's reliable and trustworthy and I feel secure with it.

3 years ago

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Verified Customer

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Judy And Frank Uniontown, OH

I like that there was an option of the necklace and wrist option so at certain times she likes to wear one or the other. I tested it when we got it. I just pushed t he button and they were quick to come on and ask if we had an emergency. I told them I was testing it and they were very nice and professional on the other line.

3 years ago

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Alice Boise, ID

I like the fact that when you have a problem you can get an answer right away. The person I bought it for is my mother and she fell and needed attention right away. I just pushed her necklace and you guys came right on the line. They were right there and were calm and got the help that we needed.

3 years ago

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Ralph Burlington, IA

When I did the test they were there promptly and were concerned about my issue. I like the idea that I can go anywhere and be well-protected when I'm on the road. I've been having a few problems with it going off and I never touch the button.

3 years ago

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James T. Harris, Sr. Stone Mountain, GA

We signed for Medical Guardian just before the pandemic started and it has been a quiet period for me. Staying home mostly and of course not needed Medical Guardian. Any testing we have done, we have received immediate response..

3 years ago

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Donald East Greenwich, RI

My son bought it for me as a gift and I have no dislikes. It works about right. Accidentally set it off the other day and they called me right back. They are there whenever it is pushed. Feel safe with it. It is good to have at my age.

3 years ago

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Sharon Williamsburg, VA

The button I wear around my neck is small and lights. It’s easy to push and it seems to hold up well. I have worn it for a while and it hasn’t broken yet. It’s easy to get on and of to change clothes and things like that. Most of the people that work there are nice and, one person was a little short with but everyone else was very pleasant. I am a little disappointed that they cannot hear me all over the house.

3 years ago

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Susan Cedar Rapids, IA

It makes my son much more comfortable, he doesn't worry about me so much. I didn't know how to use the button at the time, but there were right here. Sometimes I haven't been able to hear what's being said, but they fixed that.

3 years ago

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Betty Montgomery, AL

I haven't had any problems with it. They answered right away, even when I made the test call. I tested it once and called about a blue light not flashing and they fixed it right away. It is a little heavier, the cord on my neck bothers me.

3 years ago

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Merle Streator, IL

I'm getting good follow-up and everything. It's gone off a couple of times and I don't know why, I gues I bumped or something so they are going to check it to see if it was set to loose or something. They've called me about three to four times since I've gotten it. They want to make sure i was alright.

3 years ago

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Beverly Dayton, OH

I like the fact that it has a built in GPS on it. The calls are answered promptly. They were very courteous and wanted to make sure that there was no problem. They were very courteous and concerned with my well being. All in all, very nice, very professional.

3 years ago

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Stanley Rockford, IL

We had some trouble because one of the pendants wasn't working so we had tosend it back and they had to send us a new pendant. But after that everything's been working okay. I appreciate the quickness that they got a new pendant over here.

3 years ago

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Madeline South Hadley, MA

I haven't had to use the device but I did test it a couple of weeks ago and it worked very well. Being able to call somebody if I injured myself is a nice piece of mind. I think its great to be able to wear it around my neck and I have that available.

3 years ago