Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Betty Montgomery, AL

I haven't had any problems with it. They answered right away, even when I made the test call. I tested it once and called about a blue light not flashing and they fixed it right away. It is a little heavier, the cord on my neck bothers me.

3 years ago

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Verified Customer

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Merle Streator, IL

I'm getting good follow-up and everything. It's gone off a couple of times and I don't know why, I gues I bumped or something so they are going to check it to see if it was set to loose or something. They've called me about three to four times since I've gotten it. They want to make sure i was alright.

3 years ago

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Verified Customer

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Beverly Dayton, OH

I like the fact that it has a built in GPS on it. The calls are answered promptly. They were very courteous and wanted to make sure that there was no problem. They were very courteous and concerned with my well being. All in all, very nice, very professional.

3 years ago

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Verified Customer

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Stanley Rockford, IL

We had some trouble because one of the pendants wasn't working so we had tosend it back and they had to send us a new pendant. But after that everything's been working okay. I appreciate the quickness that they got a new pendant over here.

3 years ago

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Verified Customer

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Madeline South Hadley, MA

I haven't had to use the device but I did test it a couple of weeks ago and it worked very well. Being able to call somebody if I injured myself is a nice piece of mind. I think its great to be able to wear it around my neck and I have that available.

3 years ago

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Verified Customer

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C Mahwah, NJ

I think it's very good both the one for the wrist and the one around the neck. I like them very much. I did not have to use it yet. Thank goodness. I tested it to make sure it was working for me and you know both times they answered very well. They were very polite.

3 years ago

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Verified Customer

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Melissa Freedom, PA

Very responsive. One time I called in and added another caller to my list and she was very helpful. When I tested it, they were very fast responding to my call. When I call in every month to check on and they're very responsive, very fast answering me. I haven't had to use it for actual emergency yet thank goodness.

3 years ago

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Verified Customer

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Sylvia Belcamp, MD

Enormously easy to use. I love the suggestion they gave of putting my list of medications on the refrigerator and the key on the door lock so that if the paramedics come flying blind, this way they know exactly where to go I really like that. The only time I tested it was when I first got it I did it the way it

3 years ago

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Verified Customer

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Tony Lady Lake, FL

Their calls are professional, but they are a little slow on their response time. I like that it's easy to carry. There's a time that there was almost a full minute delay, which is a long time. A lot of people die in three to five minutes but I don't think there's apparently anything else we can do to make it faster in your answering the call for help. The only thing that I don't like is that anytime I go out of the house I always have to take a little device with me that goes from my wrist to the device.

3 years ago

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Verified Customer

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David Reddick, FL

Always helpful. I have never use it but try to get in touch with them and takes a long time to answer the phone, same to me you know, you make system checked. I tested it about two weeks ago and you know it just took forever for me to answer the thing.

3 years ago

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Verified Customer

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Denise Tinley Park, IL

The thing that I like best about it is that my family knows if I have a fall and I can get immediate help. They do exactly what they say they're going to do and they are there for you so you don't feel like you're all by yourself.

3 years ago

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Verified Customer

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Bill Richardson, TX

It was very easy to sign up and I feel like the the rates in terms are very reasonable. My dad inadvertently used at once and the people were very kind and considerate in responding to the need but we've not needed to use it yet. I like the fact that its easy and there are 2 forms of notification.

3 years ago

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Verified Customer

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Carol June Fresno, CA

I haven't had it very long and I only have once mistakenly push on button when I was moving furniture. I have no complaints but I've had no experience yet. I wish it didn't blink because it makes people ask me questions that I don't want to answer.

3 years ago

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Verified Customer

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Donna Novato, CA

It's a handy thing to have in an emergency since I'm alone. Well I like it because it's handy and I can wear it around my neck so I wear that all day. Then I put it on my night stand at night,so if I get up during the night I have it right next to me.

3 years ago

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Verified Customer

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Ramona

When we push the button, the guy answered so I guess it's good. I hate wearing the thing around my neck everyday, but I do it because my daughter in law is paying if you wanna know the truth. The wrist one doesn't fit me well so.

3 years ago

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Verified Customer

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Vanessa Suarez Mission, TX

I've tested it and immedaiately they call in so I know it's working. They don't seem to have good communication between each other. Like I got a letter that said I needed to set up my system, but I had already setit up. So they need to get their act together in the sense that they need to communicate better between the different departmenst so they don't look foolish.

3 years ago

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Verified Customer

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Anonymous Charlotte, NC

I lost my necklace in the parking lot at a doctor's office and I didn't realize it and you made it easy for me to get another one. I feel very safe with it. I did a lot of homework before I chose your company and without a doubt I chose the right one.

3 years ago

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Verified Customer

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Edward Kennesaw, GA

It's easy to set up and easy to test and they were actually able to speak with someone. When we tested it we actually went down to the basement and we were able to go all the way up to the top floor in the back of the house so it's got really great signal. Every time I've called and talked to them, they've been very helpful.

3 years ago

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Verified Customer

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Virginia Saint Joseph, MO

I have had a little bit of trouble getting a hold of someone to help me because it wouldn't charge. The times I inadvertently touched it, I had a response very quickly and very kind, cheerful people that realized I made a mistake.

3 years ago

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Verified Customer

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Barbara Ruiz West Sacramento, CA

Three weeks ago I felt faint and fall to floor. I was down for three days unable to reach my cellphone. Medical Guardian has the highest rating on the internet. I left my contact info, received a return call and signed up for your service for a year. Customer service was very accommodating.

3 years ago

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Verified Customer

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KAthy petritsch New Bern, NC

Cecille Was wonderful she answered all my questions and she really seem concerned for the reason I was looking into getting a life alert. She call me back when she said she would be very pleased with the price and the service offered thank you scale of 1 to 55 stars OK

3 years ago

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Verified Customer

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My name is Julia, my 87 year old dad is Andrea

Unfortunately my dad fell, snd he pressed his alert tag, within in minutes I received a call that my dad fell, the operator was so kind and patient with me as I was on the way to his home! This company was everything we signed up for and more!! Extremely pleased

4 years ago

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Verified Customer

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Herman Murray Blueglass

The most important reason I rate Medical Guardian the best in the business is because I trust they will be there when I need them. There are so many indicators that they are reliable, trustworthy, efficient and caring to trust that they will be there if needed.

4 years ago

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Verified Customer

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Barbara Kingsport, TN

I like that they're very prompt when you pushed the button for them to help you. My granddaughter recently pushed it she didn't know, I just had it hanging on my walker and she pushed the button and the next thing I know they are calling wanting to know if I needed help so that was, that was pretty heart rendering to me as an elder.

4 years ago

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Verified Customer

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Anonymous Fostoria, OH

I like everything except for the little rubber thing that they put the medical alert button in because sometimes that will stretch out. The other day it fell out and I couldn't see it and the alarm went off three times. They're just very good they're quick with their response and even though it went off three times no one was nasty they were all very nice people.

4 years ago

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Verified Customer

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Anonymous Salisbury, NC

They are quick to call you back to see if there is an emergency and if you need help and that's a good thing. I like the fact that It works. I have not had to use it yet but it has gone off twice and you have been Johnny on the spot to call and see if I'm okay.

4 years ago

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Verified Customer

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Anonymous Tyler, TX

It works so fast. It interfered with my clothing that I wear. I've set it off accidentally three times since I've had it. I had to rearrange the lanyard that is hanging on because I'm not very tall and when I caught up against the counter. The people who answer are very nice when I accidentally set it off.

4 years ago

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Verified Customer

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R Chicago, IL

I had to use It not very long ago I had a seizure when I woke up I was alone and hurt and I pressed the button on my wrist and they I was answered very quickly. The only thing I didn't like about the hosting they didn't stay on the line with me

4 years ago

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Verified Customer

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Martha Lorain, OH

I went through the testing process of the equipment and it all went very smoothly. I followed the directions that came with what I was sent and it was very clear how to do the process. It was very easy. Sometimes it's a little difficult to get ahold of someone.

4 years ago

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Verified Customer

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Carolyn Melbourne, FL

They've always answered the phone very promptly and wanted to help me out if I needed help. I accidentally hit the button a couple of times but I would say they're very prompt and and answering the phone and and wanting to be of help.

4 years ago

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Verified Customer

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T. R. Waterford, WI

I have accidentally used it twice but I accidentally pushing the button once while I was sleeping and once while I was I guess laughing and fooling around with my granddaughter and my daughter and I got a quick response. They've heard the phone ringing and the quick response, "Are you okay?" and everything and I was quite pleased with that. And then I also called once because I was having trouble charging it and they went through how to charge it and I've had no trouble since then.

4 years ago

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Verified Customer

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Lori

As soon as I have a question or if I call in they can answer my question real quick. They're very punctual about getting back to me. I used it accidentally and they responded immediately. I just told them I didn't mean to hit the button. They said that was fine and they would reset it.

4 years ago

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Verified Customer

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Anthony

I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one.

4 years ago

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Verified Customer

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anonymous

The only problem I had when we tested it was I could hear them but they couldn't hear me. I had to go over to the right to that machine to talk to them, we couldn't talk across the room. I like that it's with me all the time in case I need it.

4 years ago

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Verified Customer

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Elaine

I have a hard time carrying it with me without it setting itself off. I am not able to wear it because the pendant is to big to be wearing everywhere. It's very sensitive. I tried to put it in my pocket but it goes off. I put it in my purse and could here it talking to me at the grocery store. It had activated and I told them it was an accident. I think the customer support is great.

4 years ago

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Verified Customer

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Beverly

It's not gorgeous. We've tested it and it works fine. The people were very polite and helpful. I like that the button on the bracelet is protected so you don't accidentally hit it. That was one of the things I was concerned about was accidentally pushing it.

4 years ago

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Verified Customer

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Betty Williamsport, IN

Had to call when I first got it to see how to set that up and everybody was very polite. I just tested it just this month and it took only forty seconds for the reps to answer- they came right in and I talked to very clearly.

4 years ago

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Verified Customer

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Patricia

They were very respectful, they were very kind and they were very helpful. I just got it a couple of weeks ago and had to use it for the first time. They were here within 10 minutes. They came in, they were quit and they only had to help me up. I was fine and they went on their way.

4 years ago

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Verified Customer

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Greg

I like the fact that it's keeps you safe at all times. I don't like that I accidentally hit it and they have to call me and it's kinda embarrassing that I'm fine and I have alerted them. I just tell them it was a mistake and the question if I'm ok and that's it. They're very polite, very mannerly and very helpful.

4 years ago

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Verified Customer

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Anna

Except for customer service I'm very pleased with it. I can go anyplace with it. I can travel with it and charge it when I travel. It seems to be working quite well when I call in and test it. The operator answers right away. I was put on hold with their customer service several times. I've waited as long as 15 minutes and had a very hard time getting it activated. Also I wish there was an improved string to wear around your neck.

4 years ago

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Verified Customer

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Meryl

I think that the quality is very good. When I tested it someone got right on the phone. They were very friendly and courteous. I like that if I do fall I just have to press a button and someone will be there for me. I don't like that the medallion I wear around my neck is heavy and that I have to charge it.

4 years ago

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Verified Customer

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Michael Sierra Vista, AZ

I like being able to push a button and get a response. I used it when they installed it and it was very audible. You could here it through the house and the response was very quick. They are very attentive. They're always calling me and asking how I like.

4 years ago

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anonymous Modesto, CA

The tie that came with it was long so I cut it and tied it but then it fell off. I have a different tie on it now and it's fine. I know it works. I accidently pressed it once. I was leaning over to do some work and I heard a loud voice near my telephone. It was checking on me.

4 years ago

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Verified Customer

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Joseph

I don't like that I have to keep recharging it. I tested it once and it worked fine. I got a response right away and I was very satisfied. The one experience I had, I had an issue and in the little conversations with them, I would say they were very very helpful.'

4 years ago

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Verified Customer

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Janet

They were real prompt when I had a problem and it's a very secure feeling when you go outside and if you fall and get hurt, somebody is there to help you. About two weeks ago, I had a pill stuck in my throat. They picked up right away and got in touch with my two daughters in the ambulance and they were here within ten minutes.'

4 years ago

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Jeanine Augusta, MT

I don't like that I accidentally can hit the button and you can't turn it off and that you have to wait for them to call you. One time I had the wristband on and I accidentally set it off and my neighbor came over so it obviously worked. They called pretty promptly.'

4 years ago

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Gary Jennings

The wrist element is desigened too thick and has never felt confortable. I takes a little longer for an operater to answer than expected. I live in 2 different locations (FL & NC) and have to phone the main office to reregister the neighbor phone numbers. It would be more convenient to have allow alert neighbor registered and only notify when I change locations since the GPS reports where I'm located when activated. Otherwise all is satisfactory. Operaters are excellent.

4 years ago

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Verified Customer

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Dennis McFarland Portland, OR

It's so easy for my mom to put the wrist unit on and keep it on 24/7. I live in a different state than her so it gives me peace of mind to know that if she has an event, it will be monitored and acted on for her best interest.

4 years ago

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5 Louisville, KY

I like the security of knowing if I fall, somebody is able to get a hold of. The watch is not real comfortable, the piece keeps coming out from under where you buckle it but I am wearing it because it is a good thing. They answered when I accidentally set it off.

4 years ago

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Verified Customer

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5 Wailuku, HI

It's very good and I also appreciate that there's GPS so I can use anywhere in the country. It's very easy to use and the battery stays charged nicely and the response time is very quick and professional. It is very convenient. I would say it is definitely worth it.

4 years ago