Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Anonymous

I got this device for my mother. The two times I've contacted Medical Guardian, they have been very responsive and nice. They are good to new customers. We tested it once when she first got it, and the customer service is very kind and nice to work with.

3 years ago

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Anonymous

Their customer service calls periodically to make sure it's working, but it's simple and easy to use. The set up was also easy. When I tested it, they took longer than expected for someone to answer me. It took about 2-3 minutes, and if I were having a heart attack or something, I'd need someone to get back to me in about a minute. It can get a bit expensive to purchase this service.

3 years ago

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Sandy

We've tested our device many times and they're very responsive and address the patient by name. They always clarify to make sure help is needed or not when the device is tested. They're very polite and courteous to deal with.

3 years ago

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Dorothy

I got this device for my grandma who has used it a few times and it's worked. This company always answers my questions and give good advice as to what I should add to the device. They also inform me about promotions going on.

3 years ago

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Jim

My wife wears the wristband and we have the necklace available if we need it. I am a little more active than she is so I don’t carry it around with me. We’ve been pleased with it. It works, we have tested it. The people we’ve talked to have been very responsive.

3 years ago

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Donna

You can’t beat nationwide. I did check it when I got to my winter house and they got the address right. It is a little big so I wear it under my shirt. I am hesitant to wear it in the shower but other than that I feel confident. They helped me set it up. They are very nice and friendly.

3 years ago

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Anonymous

The cord is ugly but that is a minor thing I should just get a nice one for it. I also wish the light wasn’t so bright. It is kind of frightening in the middle of the night to see it shining on the ceiling. I like that I can press a button and get help. I like the people that answer the phone. I’ve been pleased with them.

3 years ago

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Kathy

Haven’t had to use it in an emergency yet but I feel content knowing that it is there and that it works well. It was easy to use and to get prompt service from it. They are very nice and polite and helpful. All my questions have been answered promptly.

3 years ago

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Anonymous

Anything I’ve asked for, they’ve always been very good at responding to me and helping me out with whatever my question is. They are very prompt when I test it. They’ve called me a couple of times when something did not seem quite right.

3 years ago

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Kenneth

Overall their products are very good. I test it once a week and there are not problems with it. I was concerned about the wrist bracelet compared to the necklace and they took my request and sent me a necklace as well. It’s pretty handy if nobody is around.

3 years ago

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Rita

I like everything about my medical alert device. I fell one time in the kitchen and I couldn’t get up and I called and they were here within a matter of fifteen minutes. I could have laid on the floor until my kids came in the evening because they work. They’re wonderful.

3 years ago

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Rose

My mother is the one who wears it. She likes the comfort of knowing that there is help available if she needs it but she is not happy with how easy it is to bump the wristband to make it call. They are pleasant to deal with. They are prompt and courteous.

3 years ago

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Anonymous

The only problem I have with it is I am trying to figure out the length of time to charge it. It varies from two to seven days. It is good in every other aspect. I have accidentally pressed the button once and they were on immediately asking if I was okay.

3 years ago

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Anonymous

I lived with my son and his wife but they moved because of the pandemic so I am alone now and now if I fall I have something to rely on. I am happy with it. When I set it off by mistake, the operator was on asking me if there was a problem.

3 years ago

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Anonymous

Small, not big and clumsy but very light weight. It works very well when I test it. It is very pleasant working with them. When I ask for information about it, they are very willing to give it. I find them easy to talk to. Very receptive.

3 years ago

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Anonymous

It seem pretty solid and comfortable. The only thing I would like is if it were adjustable. If I inadvertently bump it I almost instantly get a call from your service center asking me if everything was okay. I have confidence in it.

3 years ago

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John

We've had them for less than a year but the support has been great on it. Every time we've had a question, they were able to answer and help us understand very clearly. It's fairly easy to use. Each time we've tested it, it's worked.

3 years ago

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Michael

Had bougjt this for my mom, who had fallen numerous times and she already punched button once. An ambulance summoned, myself an aunt and uncle were contacted. Everything worked the way they said and all is good now mom got the help she needed with one push of a button. I'm now living 1200 miles away and feel better knowing she has a safety net

3 years ago

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Wendell

I am in excellent health and I don’t expect to need to use it but it is just something to have since I am by myself now and my kids thought it would be good to have as an extra precaution. I tested it when I first got it and it works fine. They respond quickly. It is easy to work with.

3 years ago

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Agapita

When my grandmother called it, they were on it quickly. Even though it was a false alarm, it was nice to know that somebody still answered just to make sure she was okay. I like that it is loud. It is hard for my grandmother to understand the person if they are not speaking clearly. It is very simple and easy to use.

3 years ago

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Adam

Invaluable as it gives me freedom for safety reasons to be outside and it works great when we test it. The response was immediate and clear. The sales experience was also fantastic. I do think that the wrist band should be a softer than a hard plastic. Something a little more elastic would be better.

3 years ago

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Daniel

Very satisfied with Medical Guardian. I would definitely recommend this company over any other company. They’re courteous and prompt. I like everything about it. I like that my husband can push the button and a few seconds somebody comes on. They double checked to make sure the ambulance od fire department came.

3 years ago

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Julietta

Accessible and easy to work. It works well and they are timely. One time my mother hit the button when she was a bit disoriented and they gave me a call, I am the first person they contact, and I was able to go by early that morning to make sure she was doing fine. If I don’t pick up they call the 2nd person on the list.

3 years ago

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Anonymous

For the time I have had it, it has worked perfectly. It keeps me alert. When I went out of town, they called me because I was not connected and they wanted to make sure I was alright. I explained the situation and everything was fine.

3 years ago

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Dorothy

It is a good price for peace of mind. It offers fall protection, which not all medical alert systems do. When my grandmother sets the pendant on the table a little bit too quickly, they call right away. It is easy to understand people who call you and easy to call in.

3 years ago

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Anonymous

Twice by mistake I have pushed it. The person comes on right away and asks me my name and if I am okay. I like everything about except that when I cross my chest, it gets set off because I forget it is there. I would like something to stop it once it starts so I don’t have to wait for someone to come on to ask the questions.

3 years ago

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so much for an anonymous survey

When it arrived, it was not fully set up. I had to make calls to get the devices to work. When it was set off by a sudden movement that was not a fall, the audible instructions said to "Press the button if this is not an emergency" but pressing the button didn't do anything. It was some frantic moments when the audible instructions told me that emergency services were being dispatched when I had not even been connected to a representative through the device by phone or by the device. It has gone a little smoother since then.

3 years ago

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Susan

I’ve recommended them to several of my neighbors. I like that I can wear it around my neck. I always have access to it when I need it. They were very helpful and walked me through step by step. It took a lot of their time and patience but I did not feel rushed.

3 years ago

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Dorothy

So far they have been very good. I like the watch. I can take it in the shower. I like the cradle. It gives me a sense of security. Customer service has been very good. They got me a new medallion and watch when it didn’t work and now it works fine.

3 years ago

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Anonymous

At the very beginning of the month, I tested it and it worked very well. The operator was polite and efficient. She asked me a couple of questions to determine it was a legitimate test and when she was assured it was, she concluded the call. I like the feeling that I have some backup in case of an accident.

3 years ago

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Albert

Right after it was delivered to my dad, it was tested. It helped me keep in touch with whatever injuries my father may have whenever he’s at home. He doesn’t have anybody there that can call for help so we have medical guardian. Everyone is very friendly and helpful.

3 years ago

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Barbara

The person in customer service was very nice, polite, and friendly. We actually had a little laugh together. I like that the device is easy to wear. It is not sometime you have to worry about putting on. You can just keep it there.

3 years ago

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Norma

Test it every five days. I usually put it on the charger when I go to bed at night and as soon as I get up I call in to test it. It is no problem. I like the scrap that is around my neck. I would like a little different one for dress clothes. Other than that I have no problems. It is as good as it gets.

3 years ago

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Anonymous

If I need help, they are quick getting back to me and asking me if I need it. One day I feel in the kitchen and they came on. I was able to get myself up so I didn’t have to use them but it was good to know it was there. It is one of the better ones.

3 years ago

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Elona

We like everything about Medical Guardian. It works well. We’ve used it twice and it has been wonderful. My mother used it when she fell and was able push the button and it all went very well. Everybody was very gracious and professional. We could not be more pleased.

3 years ago

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Salvatore Minardi

I was given and explained the safety features for my Mom 89 years old she had fallen and they responded quickly weeks later she had difficulty breathing and she pressed her watch and the EMS was there and the door lock code was given to the police so not to have to call the fire dept. and break through

3 years ago

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John Brown

Very quick response time. I hit the button when I fell and the ambulance was here in 7 minutes. My daughter did beat them here but they were very nice and helpful. I did not want to go to the hospital but they insisted. They did however let my daughter take me to the hospital of my choice. They did not leave until we were in our vehicle. I am happy they did this because I ended up being in the hospital for a week.

3 years ago

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Melody Wilkes

The company gives great peace of mind to those who have parents who live alone. Customer service has been very helpful and friendly, the device is easy to use and the key safe is a great solution for easy access to the home in case of an emergency.

3 years ago

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Frances Lefebvre

I pressed my button on only two occasions, once to test, and the second time to question the light flashing on the box. Both times, someone answered immediately using my name, and asked if I was in trouble. When I said why I pressed the button and that it wasn't an emergency, the person verified my address, and sounded glad that I was okay.

3 years ago

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Robert

The watch is bulky. I bump it and activate it too easily when it is on my wrist. The quality is definitely there. We get immediate responses when we test it. They are very courteous and friendly and not in a hurry to get off the phone. They make sure they explain to you how everything works and answer all your questions.

3 years ago

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Anonymous

My broke and they said they so I had to call them to get a replacement and I was happy that they said they would pay for the shipping. I used the button once because my neighbor looked like she was having a problem and I got a response right away.

3 years ago

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Joyce

Medical Guardian is convenient for my mom because there is a sense of security for her and it is easy to operate. The particular unit we ordered has unlimited mobility with it so I think it is a good all around package. We have tested it a couple of times and each time it was faster. They answered with 2 to 3 rings.

3 years ago

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Susan

Customer support is very, very helpful. I highly recommend medical guardian. It is very comfortable and easy to wear. I am not afraid I am going to have it go off and if I did, I can easily correct it but telling them to cancel the call.

3 years ago

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Jane

Everybody always has room for improvement. I do have trouble with my device but customer service has been extremely nice and are trying to get it resolved. They seem to be willing to do whatever it takes to make sure the device is up and working properly.

3 years ago

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Ruth

The time we used it, I was happy with it because it makes me feel that my mother is safer as she could get a hold of me right away. When we tested it, they replied right away though they did say the wrong name but they corrected it right away.

3 years ago

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Anonymous

So far I like everything about it. It is very convenient and light on my neck every day and gives me peace of mind. They responded very quickly, almost immediately. My only suggestion would be for it to tell when it is time to charge it by voice.

3 years ago

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Richard

It's a great system. They have wonderful customer service. It is a little more expensive than other systems but it is the best system. I have had other ones and medical guardian really is the best. It is easy to handle and you take it with you when you leave the home so it is a simple system.

3 years ago

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Evelyn

So far I like everything about medical guardian’s medical alert device. I tested it a couple of days ago and immediately someone was on the phone answering me. Every time I test it, they are right there and are nice and helpful and polite. I feel very relaxed talking to them.

3 years ago

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Barbara

Several times I have tested it and I have confidence in it. They were very pleasant and assuring and responded very quickly. The voice was very clear and they heard me clearly. I think I made the right choice. I am very satisfied with it. The price is vey high but the confidence it gives makes it worthwhile.

3 years ago

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Lillian

I like everything about medical guardian. I have used it twice and both times, it helped save my life. Just three days after I got my bracelet, I had to have it help me and it was just a few minutes until they got there to save my life.

3 years ago