Name: Medical Guardian
Rating: 4.4

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Leah goodman Clearlake Oaks, CA

Because it did not work in my area, they where really nice, now I am waiting for my refund, I have sent units back to company and I have to wait up to 30 days for refund that is just not right.

5 years ago

Reply from Medical Guardian

Leah, thank you for reaching out. We are sorry that cellular coverage was not strong enough for our devices to work in your area. Your refund will be processed shortly upon receipt of your equipment. Feel free to reach back out if you have any additional questions or concerns.

May. 18th, 2018

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Michael Kloepping Evansville, IN

I don't them that well. I do know that their prices are alot higher than other companies in the same industry. They were $20.00 amonth higher than Life Station, the company I signed up with.

6 years ago

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SAS Grass Valley, CA

When I was looking for a company such as this one, I found that this was the first to answer all my questions without hesitation.

6 years ago

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carolyn

Very helpful in set up. Mom is always a little intimidated by new technology, but everyone was very helpful and she was very pleased.

6 years ago

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Gigi Cincinnati, OH

Only contact was 1phone call that I received from them. I had requested information online. When the person realized that I only wanted information he said to"look online.". I had been looking and needed more information. He was not interested in providing any. we

6 years ago

Reply from Medical Guardian

Hello Gigi, we are sorry to hear about your recent experience. We would like to research this issue and answer any questions you may have. Please reply with your full name, address and, phone number. Any information you provide will not be posted publicly. We appreciate your feedback.

Apr. 10th, 2018

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Sally Houston, TX

I just received my package today and it is charging. THe gentleman who called to set it up was very kind and understandable, answered all my questionsl

6 years ago

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Bryan Dill Hopkinsville, KY

If ZERO stars were an option, I would give them that. To date, they have charged us $1,400 for a system that wouldn't work, and have refunded less than $300 of that. Half of those charges are for a "lost" unit that they never once told us needed to be returned. We have spent MONTHS attempting to be patient with them, and get some kind of system set up. But, because of their incredibly poor customer service, we are going with someone else. DO NOT waste your time or money with this company, unless you plan on haggling for weeks on end over mistakes they have made.

6 years ago

Reply from Medical Guardian

Bryan, we thank you for reaching out and apologize for the frustrating experience you and your family had with our devices. Per our recent conversation on the matter, we will refund you the full amount paid for your mother's account once the devices in question are returned. You should have received the return label via email yesterday morning. Please feel free to reach back out if you have any other questions or concerns. Have a lovely day!

Apr. 3rd, 2018

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Ann Crawfordville, FL

The set up was easy. The people who call the house to check on you if you push the button or polite. However, when we had to call regular customer service the woman was rude.

6 years ago

Reply from Medical Guardian

Ann, thank you for reaching out. We appreciate the feedback. We take your customer service experience very seriously, so we would like to look further into the incident you described with one of our representatives. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the user, address and phone number, as well as the approximate date of the incident in question, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Mar. 30th, 2018

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Barb Lebanon, OR

I got this system for my Mom. we found that it took around 6 to 21 rings for the calls to be answered while testing the unit. The reasons for this was always something we did wrong, they said. When it came time to renew for another year, they would not take NO for the answer, they demanded I give them my new account number and got nasty with me on the phone. Not a reliable company, would not recommend.

6 years ago

Reply from Medical Guardian

Barb, we're sorry that your experience has been such a frustrating one. We would like to look at your case a bit more closely. Would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Mar. 9th, 2018

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Vic in tennessee Oak Ridge, TN

Have had no emergencies - accidentally hit the button while putting the unit on charge and immediately got a call to check on me.

6 years ago

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Candice Walker

I have had the most horrible experience with this company. I ordered a unit and told it was $39.95 per month. Within 5 minutes my visa was charged $600.00US. When I contacted them I was told it's a deal, buy 8 months get 2 free! Oh great deal! I immediately cancelled my order. The company sent out a unit anyway and now want me to pay to return it. I would NOT recommend this company to anyone. Beware

6 years ago

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Cindy

The customer service rep was very knowledgeable. She explained all of my questions. I was very impressed with the company's ratings.

6 years ago

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Mark Southington, CT

Best Service and so reliable and fast. Thank You Medical Guardian. You truly are #1. I would recommend your company to anyone.

6 years ago

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Fred Soule Twin Mountain, NH

Great marketing->Poor design: we got Medical Guardian for a 99year old family member who would only wear a wrist band trigger. The MG wrist band trigger is like a boat anchor (in size & weight) on this little lady-she could not wear it. Be advised: you take delivery of this system you pay for 3 months whether you realize on day 1 it will work or not. There are better designs and price packages out there we did find.

6 years ago

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Neringa Jacksonville, FL

Medical Guardian is the company of crooks. My husband was additionally charged 648 USD, in addition to the invoice of 508 USD they emailed. And despite the fact that he contacted the Medical Guardian and asked them to return the money, in fact they proceeded and took the money from his bank account. He had to apply to other institutions to get his money charged for nothing back. Thus be careful with very patient guys who talk nicely with you on the telephone and then steal your money in the middle of the day. UNBELIEVABLE! And this company is rating No. 1! What an idiotism!

6 years ago

Reply from Medical Guardian

Neringa, thank you for reaching out. We apologize for the confusion surrounding the billing for your husband's account. This was an error on our part. We are actively working to resolve your issue and will be in touch about getting this fixed for you both.

Jan. 12th, 2018

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Robert Howard High Point, NC

I found it through reviews on Facebook and decided to try it. Thankfully I haven't had to use it yet, but I think it's good.

6 years ago

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PriscillaLuth

You delivered exactly as promised which we appreciate. Everything was simple to set up. Your representative was really wonderful. Thank you

6 years ago

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Corrie Ann Boynton Round Rock, TX

I signed up with this company and stupidly paid a year in advance. I did not like any of the pendants or the charger. When I called to complain and cancel, I was told that I was contractually obligated to pay them 2 months service. This is the company that advertises No Contracts. The customer service reps was arrogant and rude. They charged me $102.18 to cancel.

6 years ago

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Trevor Phoenix, AZ

Product did not work. Pressing the button did work, fall detection did NOT work. When I called the company, after my wife had a terrible fall that resulted in her rolling down our driveway and the fall detection NEVER activated and no call for help was made, the company defended the unit and said it was working as designed. There was no mention of maybe we can check the unit, maybe it is faulty, maybe we can send a replacement - NOTHING. Just "the unit is operating as designed and there is no problem with it. Needless to say, we no longer use this service.

7 years ago

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Rich Lucibello Hawthorne, NJ

I ordered this service for my 95 year old mother and the product lives up to everything I anticipated. I am extremely satisfied with this purchase

7 years ago

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Sonya Gunther Warren, MI

I use the home alert product with the button on the necklace. The sales rep was good - he explained everything in the beginning. When I first got it, it was very confusing and I was very anxious.

7 years ago

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Bella Neuwirth Phoenix, AZ

It was good. I actually looked online and compared all of them and I can tell you if I push the button somebody answers. I was satisfied, everything was fine.

7 years ago

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Marjorie Chandler West Chester, PA

I've been very happy with it. I got it for my mom after she fell, she has the pendant and the GPS. Everything was very good and easy. We do have one problem though

7 years ago

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Phyllis Servidio Rockaway, NJ

I purchased the basic service because my mother is getting old. The setup was straightforward. We haven't had to use it yet, but so far I would give it a 9/10.

7 years ago

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Novilla Bryan Dalhart, TX

I am not very satisfied with the service. I paid for a whole year, and I don't know when it stops. Using it wasn't all that difficult. When I leave home I sometimes forget to put the device on the charger so it dies. Sometimes I forget to take it with me altogether. I give it a 4.

7 years ago

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Susan Eaton Newport Beach, CA

I searched different companies before I bought. Device gives me coverage outside the house. I fell a few times so my son said I needed this. Satisfied so far.

7 years ago

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Mike Jabal Holiday, FL

First learned about Medical Guardian through a search on the internet. I would describe my overall experience with Medical Guardian as fair. I don't use it very often but it has been good.

7 years ago

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Bobbie Duffala Haughton, LA

I heard about Medical Guardian on TV. So far, I am very satisfied with Medical Guardian. The equipment is very easy to use.

7 years ago

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Bob Putnam Rocky Point, NY

Fortunately I've not had to use the system since signing up. But I have no doubt it will work out just fine in the event I do. Very pleased customer service to date

7 years ago

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Frederick Neidardt Tucson, AZ

My new Medical Guardian arrived on time. The system was exactly as described by phone. I am pleased with all my interactions with your company.

7 years ago

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Carol Raith Westminster, MD

The first representative I talked to had the address wrong in the client and billing fields. The second person guaranteed me she would fix it. She only fixed the client field. The third person finally got it right. The first person I talked to told me I could use the device outside my home. That was also wrong with the plan I had chosen. You need to improve your customer services. The customer service person I talked to when I activated the devices was knowledgeable and pleasant.

7 years ago

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Dianne Landrum, SC

The representative was extremely helpful and knowledgeable. He explained everything thoroughly and was courteous and engaging, answered all questions.

7 years ago

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Byron Harris Seth, WV

The lockbox was programmed with the wrong combination. It was one digit off from the last four digits of the phone number, which will create confusion. I called customer support and was told that a replacement lockbox would be shipped asap. After a day and a half with no shipping confirmation, I called customer support. I was told that the lockbox would be shipped yesterday. I still have not received shipping confirmation.

7 years ago

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Jan Morton Chadds Ford, PA

Fortunately I haven't had any emergencies, but the comfort, confidence and security level provided by having the Guardian are tremendous.

8 years ago

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Edna Sappenfield La Porte, IN

Christopher was excellent. He answered all of our questions to help us make our decision and we know he will be there if we have any issues.

8 years ago

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Carmen Thompson Metropolis, IL

Accounts and contacts were wrong on my father's account although they had been verified when I activated the system. And when he fell last week, I was never contacted nor was 911 because they were calling the wrong contact person! Although they made corrections, apologized profusely, and gave a year's credit to his account, the outcome could have been tragic!

8 years ago

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Sandy Bothell, WA

So far haven't had an emergency to use. The device works good an we have given a referral to another person to use you an they did.

8 years ago

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Roderick Arceneaux

Great customer service spoke with the representative and he was very polite and knowledgeable about the product and services. Answered all of my questions and concerns also!

8 years ago

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Carolyn Calderone Huntington Beach, CA

Courteous, knowledgeable, informative. All my questions were answered. I felt secure that I made the best decision. Thank you.

8 years ago

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Edward Hill Meridian, ID

My base failed. I easily found the help telephone number. The technician was able to find a solution and the replacement unit arrived 3 days later. Thank you so much

8 years ago

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Jennifer Virginia Beach, VA

Excellent customer service. The process was smooth and easy with step by step directions. I would recommend Medical Guardian to everyone.

8 years ago

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Rosalina H Nabarrete Ewa Beach, HI

It upset me because it went off by itself a couple of times and all of the first responders were here before I knew anything. After all this time, I find that I no longer need it. Perhaps in the near future I may have a need for it. I would like to cancel at this time.

8 years ago

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valerie harrington Canonsburg, PA

While trying to start up my new service, I had to press the button 6 or more times. Each time, someone would come on and ask what my emergency was. At the same time, the man on the phone was giving instructions. I only have the use of one hand and it was getting quite frustrating after the 6th attempt. Here's hoping it goes smoother from here.

8 years ago

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Peg Kramer

It was efficient and simple to order and install. Jeff, the salesman, was knowledgeable and polite. I am happy I chose Medical Guardian!!

8 years ago

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Vicki Wahl Lake Mary, FL

The birthday on my order was incorrect .i chatted and asked if could send me email with correction. They said no, it Would be in the package. I have not received shipping confirmation ..

8 years ago

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Mark Las Vegas, NV

Nothing on my order was correct. Directions were not followed, wrong items sent. Subsquent calls to sales person address issues\only resulted in another mistake (wrong items) being sent AGAIN. This seriously makes me question how your company would handle a real emergency. I regret that I selected your company.

8 years ago

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Barbara Blue Lakeland, FL

Excellent salesperson. Took lots of time explaining the process to me. Answered all my questions, very polite and helpful

8 years ago

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William Bolitho New Castle, CO

All my questions were answered as to how the device works. Felt the need to have an alert system and this sounds quite satisfactory.

8 years ago

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Richard H Choate Lowell, MA

Inquired about receiving a credit due to the fact that my system was never activated because my parents require coverage 24 hours 7 days a week. I was informed that a credit was being issued for $353 , I received my VISA statement and the amount is only $279.60. Very disappointed with your action, does your company need the $79.40 that bad. I certainly would think that you people would allow exceptions with different circumstances. I don't understand why I was told one thing with the final outcome being different.

8 years ago

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Ernest santoro Milford, CT

Despite cancelling service end of July, returning equipment, supplying tracking info, calling, emailing and now being required to fax, we are still having cost taken out of our account! Now the customer service rep says she has to turn it over to investigative team! How about you return our money and own your error. I just notified bank these are UNAUTHORIZED WITHDRAWALS

8 years ago