Name: Medical Guardian
Rating: 4.4

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Paula Jennings Cary, NC

Fall detection, cost, salesperson, Rita, who was helpful and polite. She called back and was not pushy, just informative.

3 years ago

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Jo

Your customer service was awesome. Leon did a wonderfuljob in explaining the product and made me feel confident in my decision

3 years ago

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Jo-Ann Burlingame

I chose from the products on the internet Everyone from the company has been courteous and answered all of my questions

3 years ago Edited September 14, 2021

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Anthony Memphis, TN

My father passed in November 2019. I returned the equipment with the RMA and received an email confirming return. I continue to receive past due and collection notices. I have spoken to this company a minimum of 10 times via phone and/or email. They have advised that my return was place on somebody else's account. They keep saying it has been resolved. Again this weekend....another collection notice. Watch your back. This company is so unorganized, it's pathetic.

4 years ago

Reply from Medical Guardian

Anthony, thank you for your review. We apologize for the experience you have gone through in trying to cancel this account. Your feedback and concerns are very important to us. We will be sending you a private message asking for contact and account-specific information so that we may investigate this for you. Thank you.

May. 5th, 2020

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Melissa Freeman Elkin, NC

Medical Guardian has the best ratings on the Internet. Customer service thus far has been tops!! Josh G. Has been wonderful!

4 years ago

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Linda Cox Waterloo, IA

I found that Medical Guardian was less expensive than Life Alert. I think the customer service was knowledgeable, professional,helpful and very nice.

4 years ago

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Scott Neifert Jacksonville, FL

It was the highest rated and it met all of my requirements. The purchase was simple and the agent was very helpful and knowledgible

4 years ago

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Janetta Arvada, CO

This company bombards you with phone calls and emails once you ask for info. I even told them NOT to call my work # which they still proceeded to do 3 times! They don’t listen or care if you say I’m not ready yet and that you will contact them when you are. Tracy hung up on me after getting upset that she called my work again! Bad customer service. It’s all about the sale with them and not the customers wishes. Beware

4 years ago

Reply from Medical Guardian

Hello Janetta, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Nov. 11th, 2019

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Barbara Houston, TX

We have used the system over 5 years. When our Mother went to an assisted living home recently we cancelled our subscription and we returned the product in excellent condition in the original box/ packing and had to pay the return fee. We were promised over a month refund for the portion paid that was not used. Today when I called to report that I hadn't received my $46 refund I was told it went toward a $50 restocking fee. WHAT???

4 years ago

Reply from Medical Guardian

Hello Barbara, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Oct. 9th, 2019

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Kathie Clinton, OH

I had the system for m husband, it worked well enough. He passed away about a month ago. Shipped their system back to them and haven't gotten a penny back into my account yet. they took over $100 after he passed and gave no refund so far..... it has been well over 2 weeks. They can grab the money in an instant to bounce your account...

4 years ago

Reply from Medical Guardian

Hello Kathie, thank you for your review. Your feedback and concerns are very important to us. We're very sorry for your loss and please accept our condolences. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you.

Sep. 17th, 2019

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Billy Godwin Gallatin, TN

The device itself works ok. However they sent a new neck pendant which we TOLD them we didn’t want & billed us extra each month for it. I sent it back & they confirmed receipt. However for over a month now I’ve been trying to get my overcharge refunded. I’ve spoken to six different customer service people & each time they assure me my money will be refunded “very soon”. How long does it take to credit an account! (15 minutes or less) I plan to report this to the Better Business Bureau

4 years ago

Reply from Medical Guardian

Hello Billy, thank you for your review. We have reviewed the call and we're very sorry that this information was not relayed to you correctly. We have fully refunded your card on 09/06/19 and it should've taken 3-5 business days to go back to your card. We have also applied a one-month credit to be applied to your next billing cycle. Thank you!

Sep. 17th, 2019

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Warren Ilchman Bronxville, NY

Although I was impressed with the foprmalities of service, I had a very bad experience once I tested them Falling last week, I was met shortly thereafter by three men in blue uniforms who only wanted to take me to an emergency room. Fortunately, my apartment's superintendent, who let them in, was there and pointed out that I had cuts, but none needed stitches and that my doctore was on his way. Disgruntled they left. I thought they performed like bouncers in some b ar, not as "medicsal guardians".

4 years ago

Reply from Medical Guardian

Hello Warren, thank you for your review. We're sorry about your experience! Our purpose is to call 911 for you in an emergency situation. We can't control what the emergency responders do. We apologize. Thank you!

Aug. 15th, 2019

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michael hue braswell Swainsboro, GA

I do not like their tactics. Getting calls from a hired call center in Warner Robins, Georgia. This means additional cost added to product. I do not like the fact that I can not purchase online without having to speak to a rep. Modern customers like to study the info and buy direct without speaking with a sales professional. Even the emails say that I have to cll the rep....

4 years ago

Reply from Medical Guardian

Thank you very much Michael for your valuable feedback! We definitely appreciate your valuable feedback and will pass it on to managers. Thank you again.

Aug. 15th, 2019

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Mary Jane Pearland, TX

I'm disappointed in your watch. I,m on my third one in a year. I never had to use the service but when ever I called to test the service althought it took a little while to answer

4 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message with account-specific details. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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H. Bloomgren Jr Russell, PA

Do not use this company! I have been doubled billed several times and company promised to resolve, never did. Promised to call me back within 24 hours, never did. I am getting efficient at entering disputes with my credit card company. Have GPS type service which doesn’t work well. In home service appears ok. I paid for a year service in advance, now 6 months later I have a charge on my credit card currently. Never give this company your credit card number.

4 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jun. 21st, 2019

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Mo Casselberry, FL

After receiving product was not what we needed, We were told to sent everything back. Sent back with tracking # they Received 06 Jun. Now 3 weeks later no refund, We were told mailed to wrong address even though still same company and we returned to return address on box and even though same company they need to send me a cancellation form to process the claim. Not a happy camper.

4 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jun. 21st, 2019

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Kim Gallatin, TN

Please everyone read this I was not satisfied with the service I had the service for my parents which my mom died this yr so, plz read the small print, I called and told this company to disconnect my service and my parents service, well becareful because if you disconnect your service turn in your equipment the same day, cause they will continue charging you, SO MAKE SURE YOU READ THE FINE PRINT,I think they need to explain this to the customers much better

4 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jun. 19th, 2019

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Phil Weynand Boerne, TX

Everything was clear for setting up system. Need to add info on battery replacement on pendant and wrist. Looks like they will last a long time, just doesn’t say how long!

4 years ago

Reply from Medical Guardian

Hi Phil, Thank you so much for your suggestion! We appreciate you taking the time out to provide this valuable feedback. Have a great day!

Jun. 7th, 2019

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Claudia Fort Collins, CO

My Mom is still waiting for the correct paperwork to be sent.It has been almost 3 weeks and she still cannot use this service.I am very disappointed . You had originally sent this in MY name even though you have been speaking with my MOM the whole time. What a bummer. She wishes she had gone with another company.I'm starting to wonder myself.

4 years ago

Reply from Medical Guardian

Claudia, thank you so much for the review! We are sorry to hear that you feel your experience has been less than satisfactory. A member of our Customer Care Team will reach out to assist you. If you would like to reach out to us beforehand then please give us a call at 1-800-313-1191. Thanks again for your review, and have a great day!

Jun. 4th, 2019

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LB Travelers Rest, SC

The services given are very good but the prices are misleading at first. The option for someone disabled would most likely be the $40+ a month, over $480+ a year. Much too expensive for most disabled/handicapped/seniors.

4 years ago

Reply from Medical Guardian

Thank you for your review! While our service may not be the cheapest in the industry, we offer a variety of different packages that can fit your wants, needs, and lifestyle while maintaining the highest level of quality. We take your feedback very seriously though and will be sure to review your experience. Thank you for choosing Medical Guardian—we look forward to continuing to support and protect you! Thank you again for your review, and have a great day!

Jun. 4th, 2019

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David Smith Tilghman, MD

Sales person Shawn explained everything in detail. I knew exactly what I was getting and based on his recommendation I am very satisfied.

5 years ago

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Dot Kensinger Madison, OH

I purchased from Mobile Help. I wanted to try it for 20 or 30 days. Both of the Reps are pretty aggressive. When I called your Rep, I tried to tell him I still may purchase from Medical Guardian, but he freaked out & started yelling at me. Extremely disrespectful & definitely unprofessional. I’ll never call your company again w/ that kind of service. I had to finally hang up on him.

5 years ago

Reply from Medical Guardian

Dot, thank you for your review. We are sorry that your experience with one of our reps did not meet your expectations. We will review the call in question with the employee and his supervisor to ensure that others do not have a similar experience. We take your feedback seriously and appreciate you passing it along. Have a great day!

May. 14th, 2019

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Kathy Davis Sonora, CA

We have decided not to get any service at this time. All I wanted is a pamphlet of Info, so I could compare it to others, but I understand you either can't or won't send out a pamphlet. I want something that covers more than 600 feet as I walk a lot down town which is about a mile or more. I got that figure from you website. Your rep said it would cover anywhere, whom do I believe? Your website or your rep? Thanks Kathy

5 years ago

Reply from Medical Guardian

Kathy, thank you for your feedback. While we don't send out paper pamphlets, we can email you if you would like. If you remain interested in our products, simply reply to this message with your email address and we will send one over. Any information shared in your response will not be posted publically. We also apologize for the confusion about the range of our products. While we do have products with a finite range for in-home use, we also offer products that can be taken with you wherever you go. The unit with the 600-foot range you are referencing is our Home Guardian. It is a great product, but will not protect you if you are outside of that 600-foot range. We have three separate devices designed for on-the-go use that may be of further interest to you. Please feel free to reply to this message with any additional questions you have about our service. Have a great day!

Apr. 17th, 2019

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Joanne` Ashland, OR

Haven't had the opportunity to use it. Which is good! Wear the wrist band. Monty was very helpful when I called for information.

5 years ago

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Debbie Dryden Peachtree City, GA

Just set up within this last week . Was easy to set up and test. Response was quick and loud enough for my husband to hear in most of our home.

5 years ago

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Karen Brooklyn, NY

So far, my experience has been great. The set up was easy and everyone who I spoke to over the phone was knowledgeable and very polite.

5 years ago

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David Duest Middleton, MA

Hard sell once first call is placed. They call back frequently. Product works as stated. Easy setup. Had some problems getting all options shipped as a package but they offered good customer service when contacted.

5 years ago

Reply from Medical Guardian

David, thank you for your review. We're happy that you're satisfied with your device and the service you received from our team after ordering. We appreciate your feedback with regards to the sales process and will pass this information along the appropriate manager. Have a great day!

Mar. 6th, 2019

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Susan Terhune Greenacres, WA

The person I spoke with was very pleasant & helpful. I was very interested in the prodect & have been very interested in starting to use it. The problem is I still have not received the product!

5 years ago

Reply from Medical Guardian

Susan, thank you for your review. We are happy your experience with our team has been a positive one so far. We went and looked at your account information and see that your unit was delivered after this review was written earlier this week. We are here if you have any other needs, please don't hesitate to reach back out. You can reply directly to this message if you have any other questions or concerns. Have a great day!

Mar. 1st, 2019

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George W Sparks, NV

It was very easy to activate. The woman who helped me on the phone was most efficient and we got everything done quickly.

5 years ago

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Dorothy Russell

The only time I tried to use the Medical Guardian was during what I thought was a heart attack. The dispatcher did notify my family members but did not stay on the line with me. After several minutes, the clerk in the store called 911, an ambulance arrived in minutes and I was transported to the hospital. I never received any follow up call from Medical Guardian.

5 years ago

Reply from Medical Guardian

Dorothy, thank you for reaching out. We hope that you are doing well after the incident you had. We definitely would like to take a closer look at your concerns. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your address and phone number, we will look more closely at what happened. Feel free to provide any additional information that you feel may be relevant, such as the date of the incident. Thanks again for reaching out!

Mar. 15th, 2019

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brent bull Livingston, MT

I chose this company for my for my father because consumer reports ranked this company number 1. well I am extremely disappointed, customer support is almost impossible to get a hold of, the mobile app does not work and now his watch is not being tracked by your system!!!!!!! I am real close to returning watch and canceling.

5 years ago

Reply from Medical Guardian

Brent, thank you for your review. We're sorry for the technical issues you've faced with your father's device. We are currently looking into your concerns and will be in touch about getting these issues resolved. Have a great day!

Feb. 22nd, 2019

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Judy Judy Bos Holland, MI

I called your company to get information on your products but the man who I talked to was unwilling to hear me and pushed way too hard for a sale. And he didn't give up when I hung up on him but persisted in calling me and texting for a number of days. You probably have a good product but I was totally turned off by your agent and will definitely not buy any of your products.

5 years ago

Reply from Medical Guardian

Judy, thank you for your feedback. We're sorry that your sales experience was not satisfactory. We definitely want to look further into your concerns. If you are willing to provide us with the phone number you used to reach out to our team, we will use this information to investigate your concerns further. Any information shared in your response will not be posted publically and will only be used for the purpose of this investigation. We take our entire customer experience seriously and we want to assess this situation to make sure others don't share your experience. Thanks again for the review and have a great day!

Feb. 11th, 2019

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Destiny M Napa, CA

When I initially spoke with your staff, I gathered the information needed. My mother didn't think she needed any devices for medical alert. Fine, she's only 93, of course she doesn't think she needs one. So now your sales department is calling me every day and a week later I decided to return the call. I dialed the number from caller ID and it immediately hung up. The call was blocked from inbound calls. Scam? Unfortunately, I don't trust that your company is real.

5 years ago

Reply from Medical Guardian

Destiny, thank you for your review. We're sorry for the frustrating sales experience you had when shopping for service for your mother. We're not sure what happened when you called into our team about service, but we assure you that we are a real company in business since 2005. We would like to investigate what occurred in this instance further. Would you help us out by sharing a bit of additional information? Any information shared in your response will not be posted publically. If you can provide your full name and the phone number used to reach out to our team, we will look at what occurred here. This information will not be used for sales purposes, but only to ensure we properly address your concerns. Thanks again for the feedback and have a great day!

Feb. 11th, 2019

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Laura Dallas, TX

I initially was going to use medical guardian, and then I realized I didn't have the correct information for the person I wanted to get it for. He requested a quote, and apparently y'all haven't called him back yet, although you've continued to call me for over 2 weeks, and now you've called me a total of 15 times. I did shoot y'all a text you awhile back saying that I didn't intend to use medical guardian anymore, but apparently you didn't get it.

5 years ago

Reply from Medical Guardian

Laura, thank you for the feedback. We apologize for the confusion here. If this problem has yet to be resolved for you, reply to this message with your phone number information we will ensure that it is removed from our call lists. Any information shared in your response will not be posted publicly. Have a great day!

Jan. 23rd, 2019

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Nick Regine Staten Island, NY

they give a key lock box to be placed in a designated location , which they are suppose to share with EMS along with the combination. on two occasions they almost had to break down the door because this information was never given to EMS. not satisfied , when I called to ask why they said they would do an inquiry, 5 days later they still have not answer !!!

5 years ago

Reply from Medical Guardian

Nick thank you for reaching out. We wanted to apologize for this situation and for the delay in getting back to you initially. We took a look at the account in question and see that this issue was looked into by our management team. It appears that they were able to identify the cause of this issue and come to a resolution with you on the matter. If any outstanding issues remain, please feel free to reply directly to this mesage. Have a lovely day!

Jan. 23rd, 2019

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Robin Revis Marion, NC

All the reps were nice but no one told.me that my dad had to have an AT and T tower for the device to work. I told all of them he only had a cell phone and no driving and line. Now we have to send it back.

5 years ago

Reply from Medical Guardian

Robin, thank you for the review. We're sorry that our device did not work out for your father. We are sending this feedback over to our Sales team to ensure that others don't have the same experience as you both did. We wish you both the best going forward. Have a great day!

Jan. 18th, 2019

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Terry Scott Saint Helen, MI

I believe that Medical Guardian is a very good company and has a very good product. I just wish I could find a way to fit it in my budget.

5 years ago

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liz Dayton, OH

Salesman (I think he said his name is More) stated he sent information via email. Second salesman called to askif I was still interested. I said I was still waiting to get information. Moe told me a brief overview of packages, but I wanted to see written info to make a decision. The second salesman said written info has the same information, did not offer to send a brochure, and couldn't get off the phone fast enough.

5 years ago

Reply from Medical Guardian

Liz, thank you for reaching out. We're sorry that your experience with our Sales team did not meet your expectations. So we can better look into what happened here would you be willing to provide us with some additional information? Any information shared in your response will not be posted publicly. If you could provide us with the phone number used to reach out to our team, we will investigate your concerns. This information will not be posted publically and will only be used for the purposes of investigating your experience. Thanks again for the feedback.

Jan. 2nd, 2019

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Judy Wyzic Livonia, MI

The person I called was so compassionate and understanding. The need arose right after my Dad passed away, and we had to wait until Mom was ready.

5 years ago

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Allen Smallwood Grand Junction, CO

We were very disappointed in the response time, over a minute, and the fact that mom could not hear the agent, nor the agent hear her, from inside her bedroom, only 25 feet away. The agent said, "Well, she has to be in the same room." What is the point, then? ? I used to install and maintain a similar unit for another service, and was useful in the entire house. This was many years ago, Sony figured the service would be much better, not much worse. For these reasons, we have shipped the unit back, and cancelled the service.

5 years ago

Reply from Medical Guardian

Allen, we are sorry that our unit did not live up to your expectations. So you are both aware for future reference, we do offer a variety of device options, including all-in-one devices with the microphone built right into the wearable device itself for easier communication with our operators. Regardless, we wish both of you the best moving forward.

Nov. 16th, 2018

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GP Cresskill, NJ

Absolutely outstanding in every way. The equipment, Sales and customer service is top notch. The team is not pushy but very informative.

5 years ago

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terry wilkinson Mobile, AL

I cant talk due to medical health, she did most but we agreed that the price, which I verified 4 times, was going to be $39.50 month, and that the payment for the day was $39.50. and low and behold it was $49.50. I don't know what happened, but I haven't even got equipment yet and I already don't trust you.

5 years ago

Reply from Medical Guardian

Terry, thank you for reaching out. We apologize for the confusion surrounding the price paid for your device. We are currently reviewing the sales call in question and will be in touch shortly to help resolve this situation for you. We will make all efforts to win back your trust. Have a great day!

Oct. 1st, 2018

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christine anderson West Jordan, UT

Mo payments were set up for paper invoice to my mothers home, instead medical took the payment from my credit card which was NOT authorized.Then I received e-mails for the next payment- no bill was sent to my mother.She has never received the wrist band that I requested twice, she hates the necklace. Billing and customer service is horrible because of this she won't use it.Sept. 22- I called again I was told I could Cancell anytime I wanted If this isn't fixed I will.It's not worth it.

5 years ago

Reply from Medical Guardian

Christine, thank you for reaching out. We are sorry that you and your mother's experience with Medical Guardian has been less than satisfactory. We would like to look into your concerns further and also assist you with your cancellation if this has not already been dealt with. So we can better research your particular situation, would you be willing to help us locate your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's name, address, and phone number, we will have a member of our Cancellations department reach out to discuss closing out her account. Thanks again for reaching out and we hope you have a lovely day!

Sep. 24th, 2018

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Carolyn Hopper Ingram, TX

I use the wristband which i am satisfied with, but i wish it had the ability to be charged rather than having to use the other device and docking station.

5 years ago

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Samuel Gastonia, NC

I ask the sales person if the area my mother lives in had cell service for the mobile unit. He responded that she had great service in her area. When the unit came in I attempted to set it up and found out that she had no service at all. When I called to talk to customer service she ask if I had tried moving around the house to see if we could get service. After I spoke to a supervisor they sent me a return label. I have not seen where they have gave my money back yet so I will be calling them soon

5 years ago

Reply from Medical Guardian

Samuel, thank you for the feedback and for giving Medical Guardian a chance. We are sorry that things didn't work out at your mother's location. While we make all efforts to look at signal availability at a particular location, at times there are unforeseen environmental factors that can limit cellular coverage. We want to extend our sincerest apologies. With that in mind, we would like to look into your situation further and to provide you with an update on your refund request. If you would be willing to provide us with a bit of additional information to look up the account in question, we will report back on our findings. Any information shared in your response will only be shared with Medical Guardian and will not be posted publicly. If you could provide your mother's name, address and phone number that should allow us to locate her account. Thanks again for reaching out Samuel!

Aug. 16th, 2018

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joyce Tucson, AZ

We have never used a device like this. The company made it very simple and made sure we understood everything that was needed. Very respectful.

5 years ago

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Ann Walker

Lock box for key to hang on door knob. Just hope the 911 folks can get it open easier than I did. Hope they are more familiar with the device.

5 years ago

Reply from Medical Guardian

Ann, thank you for the review. Emergency responders are generally very familiar with lockbox devices as they are a commonly used by people with medical alert devices. Feel free to reply directly to this message if you have any other questions or concerns!

Jun. 13th, 2018

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widow living alone

Very easy to set up, small button to wear in home with larger device to carry when out of home. Easy and uncomplicated to use.

5 years ago

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Rebecca Milton, FL

My dad used them and they were really good and it was easy to setup and there was always someone to talk to if there was something wrong

5 years ago

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Leah goodman Clearlake Oaks, CA

Because it did not work in my area, they where really nice, now I am waiting for my refund, I have sent units back to company and I have to wait up to 30 days for refund that is just not right.

6 years ago

Reply from Medical Guardian

Leah, thank you for reaching out. We are sorry that cellular coverage was not strong enough for our devices to work in your area. Your refund will be processed shortly upon receipt of your equipment. Feel free to reach back out if you have any additional questions or concerns.

May. 18th, 2018