Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Ron chambles El Campo, TX

I had a problem with the device and it took a while for the rep to answer and before it was resolved I was disconnected

6 years ago

Reply from Medical Guardian

Hello Ron, we apologize for your call being disconnected. We would like to resolve any issues you may have with your unit. We will have one of our Customer Care Team Members call you shortly to resolve your issue.

Mar. 26th, 2018

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Verified Customer

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Carey Stanley Evansville, IN

Have not had to use it, but a friend has several times and is well pleased.

6 years ago

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Verified Customer

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Frustrated customer. Pueblo, CO

Customer service is almost nill. On several occasions II tried to get through to the company four days in a row and was put on hold for up to 10 minutes.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We apologize for the difficulty you had reaching out to our Customer Care team recently. We have been receiving higher call volume as of late. We have taken steps to alleviate this issue and you should have an easier time reaching us when you call in again. If you do have any additional questions or concerns, please feel free to reply directly to this message. Have a lovely day!

Mar. 21st, 2018

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Verified Customer

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ROBIN KAPLAN Reading, PA

BECAUSE THE CALL CEN]TER PERSONNEL ARE VERY PROFESSIONAL AND HELPFUL.

6 years ago

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Verified Customer

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Margaret Smith Angola, IN

Always answer my question. I feel if l need help they'll be there

6 years ago

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A concerned daughter. Des Plaines, IL

Response time and options. Customer service very good with testing and explaining product

6 years ago

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Verified Customer

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Robert

Reliable system. Alert, caring operators on Medical Guardian staff.

6 years ago

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Claire Loftus Hollywood, FL

I have never had to use the. but with testing they seem to take too much time before connecting

6 years ago

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Verified Customer

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Gerald Meridian, ID

Everything is good, EXCEPT it takes TOOOOOO long to answer when I hit the button

6 years ago

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Verified Customer

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C. Weed Phoenix, AZ

They Do what they say they will do! Great Service!!.............

6 years ago

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Beth Golden, CO

Responsive -- good communications. Could be a little more competitive, price-wise.

6 years ago

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Verified Customer

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Jean Upper Marlboro, MD

Power went out and the Guardian called to make sure parents were OK.

6 years ago

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Verified Customer

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aubrey e leach Holdrege, NE

good service, good product never had to use it so everything was fine

6 years ago

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Verified Customer

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Eva Asheboro, NC

Friendly and helpful when I have called and response time if very good

6 years ago

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Verified Customer

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Pattie Johnson City, TN

Excellent service. Trustworthy equipment, friendly operators.

6 years ago

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Verified Customer

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Marie South Saint Paul, MN

Confusing billing. Bulky to go unit. Not sure there is an advantage to having this rather than a cell phone

6 years ago

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Verified Customer

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DeVonne Santa Ana, CA

Always there friendly and eager to help when I test the system

6 years ago

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Verified Customer

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P.S. Anchorage, AK

I've never used the device, I just keep it on my bed side table. I think the button is too sensitive.

6 years ago

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Verified Customer

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Sheryl Colvin Urbana, OH

It had one of the highest ratings I saw, but I don't really like the bracelet.

6 years ago

Reply from Medical Guardian

Sheryl, thank you for reaching out. Your Mobile Guardian has an option to be used with a neck pendant instead of a wristband. We will have a member of our Customer Care team reach out to discuss your options. Have a great week!

Mar. 20th, 2018

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Verified Customer

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Sarah Joy Tyler, TX

My caregiver recommended it because it's reliable, and I just wear it around my neck.

6 years ago

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Verified Customer

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Elizabeth Sunshine St. Marys, GA

It's very good. When you push the button, they are right there for you, always.

6 years ago

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Verified Customer

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Noconinfo Hephzibah, GA

Cannot get in touch via phone/ text/or e-mail to check on account or ask questions. No contact information

6 years ago

Reply from Medical Guardian

We thank you for reaching out. We would love to answer your questions! You have a few options. The first is to reply directly to this message with your questions. If you would prefer to speak with someone on the phone, reply with your full name, address and phone number so we can identify your account and reach back out. In either case, your response will be shared directly with Medical Guardian and will not be posted publicly. Alternatively, you can reach out directly to our Customer Care team at 1-800-313-1191. They are available Monday-Friday, 9AM-9PM EST and Saturday-Sunday, 9AM-5PM EST. However you choose to reach out, we are here to help. Have a great day!

Mar. 14th, 2018

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Verified Customer

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BAM San Lorenzo, CA

Haven't needed to use the service yet so have no way of knowing how they respond in an actual emergency.

6 years ago

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Verified Customer

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Anonymous Bend, OR

I am very happy with it. It make me feel comfortable and safe in my house.

6 years ago

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Verified Customer

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Betty Jo Lexington, KY

I have no complaints - thankfully we've not had to use - brings great peace of mind

6 years ago

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Verified Customer

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Sherry Vogel Cincinnati, OH

Luckily, we have not had to use the service for any emergency but we feel safer knowing we have it. We wear the necklace and carry the "radio" when we go out.

6 years ago

Reply from Medical Guardian

Sherry, thank you for the review. Is there anything we could do better to earn a higher rating? If so, please tell us! We're looking to be a 5 out of 5 with our customers.

Mar. 12th, 2018

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Verified Customer

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Bernice Cortland, NY

Need lighter pendant to wear or a watch style alert. The present pendant is too heavy and not aesthetically pleasing!

6 years ago

Reply from Medical Guardian

Bernice, thank you for the review. We offer multiple products here at Medical Guardian and may have another product that will meet your needs better. If you are interested, we can give you a call and discuss your options. So we can best assist you, would you help us locate your account? Reply directly to this message with the name of the user, their phone number and address. Any information provided will not be posted publicly and will only be shared with Medical Guardian. Have a great afternoon!

Mar. 13th, 2018

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Verified Customer

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None.. Auburn, WA

No matter where I go ... it goes... always there... just in case

6 years ago

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Verified Customer

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Billy Borgard Winter Park, FL

No problems Always answer all of my questions and are very plesant.

6 years ago

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bob Miami Beach, FL

on a couple of occasions they came to the rescue of my problem

6 years ago

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Jim Boca Raton, FL

They respond quickly and professionally to all questions and issues.

6 years ago

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Mary L Roberts Del Rio, TX

Very dependable and helpful. I have mine with me all the time.

6 years ago

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Verified Customer

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Edward J. Atkinson

When I needed emergency assistance the response was very quick and efficient.

6 years ago

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Verified Customer

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mark robins Gloucester, VA

they were very good but I wish the response time was a little better

6 years ago

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Verified Customer

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Ruby Little Remlap, AL

Because it works as advertised! Money well spent for peace of mind!

6 years ago

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Verified Customer

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G. Robert Springfield, VA

Dependable, consistency, trustworthy, reasonably priced for service

6 years ago

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John Stone Midvale, UT

Friendly and courteous operators are always there to be of assistance.

6 years ago

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Patricia A. Bubeck Lewes, DE

Have not had reason to use service. However I use your lock box when I lock myself out!

6 years ago

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Verified Customer

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Jean Taylor Phoenix, AZ

I feel very safe no matter where I go.I have the monitor for any state I travel to.

6 years ago

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Verified Customer

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Janet East Stroudsburg, PA

Quality equipment - helpful, courteous, informative customer service

6 years ago

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Verified Customer

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larry ogledzinski Jacksboro, TN

recent test took 7 mins. to answercall totally un satisfactory need better response time

6 years ago

Reply from Medical Guardian

Larry, that response time is well above what is typical. We will have a member of our Customer Care team reach out and troubleshoot. Thank you for reaching out.

Mar. 14th, 2018

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Verified Customer

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satisfied customer Brighton, MI

This is a good company, sometimes it takes a while to reach the contact command center

6 years ago

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Verified Customer

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Neal North Wales, PA

very good help when needed.Medical Guardian the best for your money,

6 years ago

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Barb

When I call they answer and I feel secure wearing med button around my neck

6 years ago

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Gloria Hoida Pulaski, WI

because I can relie on it and I carry it with me all the time and I like the smallness of it

6 years ago

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Verified Customer

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Cletus Kinzinger New Athens, IL

My dad's unit needs to be charged daily and I was told it would hold a charge longer

6 years ago

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Peter

Responsive to my Aunt's needs. Timely responses and guidance

6 years ago

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Verified Customer

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Jeff Patterson Casco, MI

My daughter picked it for me. I've never had to use it, but I wear it everyday.

6 years ago

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Linda Lygrisse Red Cloud, NE

My kids got it for me. I keep it on me and it seems to be fine. I know they're trustworthy.

6 years ago

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Verified Customer

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Lloyd Mount Vernon, WA

It worked when I fell down 911 was called then my family was called and notified

6 years ago