Name: Medical Guardian
Rating: 4.4

check_circle

Verified Customer

star star star star_border star_border

Zella M Taylor Lincoln, CA

I went with them since I didn't need a contract. It's there in case I need it, but it's too expensive.

6 years ago

Reply from Medical Guardian

Hello Zella, thanks for your feedback. We are happy to be there for you in your time of need. We would like to speak with you about your account. One of our Customer Care Specialists will reach out to you shortly. Thanks

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star

Teresa

Friendly, professional, prompt anwering, easy to use large buttons

6 years ago

check_circle

Verified Customer

star star star star star

sanders

The operaters are always friendly when I do my monthly check of my system.

6 years ago

check_circle

Verified Customer

star star star star star_border

sara gorby

I have had no need of the services but the agents have been very accessible and informative

6 years ago

check_circle

Verified Customer

star star star star star

meanjean

Always courteous on test calls and on customer service calls

6 years ago

check_circle

Verified Customer

star star star star star_border

poopsiea

It takes about 3 rings until connected which I feel it should be answered by the second ring

6 years ago

check_circle

Verified Customer

star star star star star

Tom in Eastpointe

I am happy with service thus far and glad my daughter ordered it for me.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Daughter of client

Way to expensive for basic coverage customer service good overall services monitoring good expense is high for seniors

6 years ago

check_circle

Verified Customer

star star star star star

Linda

I've always received prompt, courteous, and helpful assistance

6 years ago

check_circle

Verified Customer

star star star star star

Barbara

It allows her to be able to go out of her home and not worry

6 years ago

check_circle

Verified Customer

star star star star star

willy b

quick delivery,easy setup,affordability,customer service was very polite

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mrs H

Cost was told my payment of $134 was every 6 months & then see it's taken every quarter. I can't afford that!! Misleading! !!

6 years ago

Reply from Medical Guardian

Hello, we apologize for any misunderstanding regarding your billing cycle. We have some other payment options that may suit your budget. Please reply with your full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks!

Apr. 4th, 2018

check_circle

Verified Customer

star star star star star_border

Nancy Conner

Price courtesy and competency of the rep. Has not been utilized yet. That's why only 4 stars.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They answer right away and have our information at their fingertips

6 years ago

check_circle

Verified Customer

star star star star star_border

none

Because I have not had a chance to test its value--fortunately! but feel secure with it.

6 years ago

check_circle

Verified Customer

star star star star star

sc

Fits my needs and Guardian staff are helpful and respond immediately.

6 years ago

check_circle

Verified Customer

star star star star star

Sue.

Fast and easy installation as well as great customer service.

6 years ago

check_circle

Verified Customer

star star star star star_border

Carmen

i would prefer a bracelet to a necklace because I want to be able to control it when I walk around.

6 years ago

Reply from Medical Guardian

Carmen, thank you for the review. We may be able to help you out with this request, but it depends what unit you are currently using. Would you be willing to help us locate your account? Any information provided will not be posted publicly. Please reply to this message with your full name, address and phone number. Thanks again and have a great day!

Apr. 5th, 2018

check_circle

Verified Customer

star star star star star

NancyLee Carson

response is quick to answer gps is great tracked me down to another state

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Lois Hornaday

no contact unless i initiate it in an emergency; can't tell if device is working all the time. can't you check in?

6 years ago

Reply from Medical Guardian

Lois, we thank you for the feedback. We are looking for new ways to interact better with our current customers going forward. In the meantime, expect a courtesy call from one of our Customer Care Specialists to see how things are going. Have a great weekend!

Apr. 6th, 2018

check_circle

Verified Customer

star star star star star

Pat

The contact us in the order requested immediately during an incident.

6 years ago

check_circle

Verified Customer

star star star star star

Sharon Lay

Only had one occasion to use it and help was there immediately.

6 years ago

check_circle

Verified Customer

star star star star star

Karen R

Responsive and system is simple. They seem to really care about their clients.

6 years ago

check_circle

Verified Customer

star star star star star

Marie Anders Cairo, NY

Cost and the service. No I haven't really used it at all. No concerns.

6 years ago

check_circle

Verified Customer

star star star star star

Yvonna Waco, TX

I use it once a month to test it and overall it's just a good thing to have.

6 years ago

check_circle

Verified Customer

star star star star star

Dorothy Hancock

I picked them because they were highly rated. They come in right away.

6 years ago

check_circle

Verified Customer

star star star star star_border

Russell Blue Bell, PA

Does everything it advertises. The only issue I have is it is not hearing impaired friendly

6 years ago

check_circle

Verified Customer

star star star star star

Beth Fitzsimmons Newburgh, IN

everyone was very friendly and helpful and I needed information about a refund.

6 years ago

check_circle

Verified Customer

star star star star star

MARK ROGERS Ennis, TX

I HAVE HAD FLAWLESS SERVICE SO FAR AND THE RESPONSE TIME IS VERY QUICK.

6 years ago

check_circle

Verified Customer

star star star star star_border

Active 70+ yr old Jenison, MI

I have to push the button if I fall. If I am not able to do that, it would be of no use to me.

6 years ago

check_circle

Verified Customer

star star star star star

katezerner Jupiter, FL

I have returned the unit but they are a very nice company to work with

6 years ago

check_circle

Verified Customer

star star star star star

Madealena pizzica Glenview, IL

It give me great peace of mind knowing help is close by if I need it.

6 years ago

check_circle

Verified Customer

star star star star star

Ronnie Shimek Houston, TX

I love it because when I fall someone comes by to pick me up off the floor

6 years ago

check_circle

Verified Customer

star star star star star

javajanet Dayton, OH

Medical Guardian is security. A,ways with me and available should I need it.

6 years ago

check_circle

Verified Customer

star star star star star

Stephen Benedict Albany, NY

Peace of mind. And when I'm away i know my mother is protected

6 years ago

check_circle

Verified Customer

star star star star star

jk North Port, FL

reliable, answer needs quickly; give advice on how to use product

6 years ago

check_circle

Verified Customer

star star star star star_border

Marie Barclay Mascoutah, IL

Service good so far, but have not had a necessity to activate emergency coverage.

6 years ago

check_circle

Verified Customer

star star star star star

Jo M arks Antioch, CA

SAtisfied With service Promptness in answerin g calls

6 years ago

check_circle

Verified Customer

star star star star star

Nancy Brunetta Buffalo, NY

Response time is excellent , customer service is also excellent

6 years ago

check_circle

Verified Customer

star star star star star

William kring Myrtle Beach, SC

They Came When I Needed Them It; if this ia not enought, tough

6 years ago

check_circle

Verified Customer

star star star star star

Pat F. Anchorage, AK

When ever I call to test the system they are always right there.

6 years ago

check_circle

Verified Customer

star star star star star_border

Sharon Gastonia, NC

We have not had to use it, thank goodness so I really don't know how it would be in an emergency

6 years ago

check_circle

Verified Customer

star star star star star

Jane Wanchese, NC

When I push my button to make sure it's working, they call me immediately.

6 years ago

check_circle

Verified Customer

star star star star star

Richard Bethlehem, PA

When I called them, they were very helpful with any problems I have had.

6 years ago

check_circle

Verified Customer

star star star star star_border

Alton Sheppard La Vernia, TX

Medical Guardian was the first company I called. The device is probably a little too sensitive.

6 years ago

check_circle

Verified Customer

star star star star star_border

Memaw Marion, IN

Customer service was very helpful but response when button was pushed seemed a tad slow.

6 years ago

check_circle

Verified Customer

star star star star star

Laurie Sandusky, MI

Always answers at the push of a button and calls for help as needed

6 years ago

check_circle

Verified Customer

star star star star star

JB Rockledge, FL

Quality company and service! They are dependable and always friendly.

6 years ago

check_circle

Verified Customer

star star star star star_border

Lorna Rensselaer, NY

fortunately havent' had to use it; once activated by mistake and they responded...

6 years ago

check_circle

Verified Customer

star star star star star

davis Washington, DC

no problems like using the less expensive type that we initially used.

6 years ago