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Medical Care Alert

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162 User Reviews

5.8

Overall Score

LAST UPDATED: April 13th, 2020

Medical Care Alert services are provided by Michigan-based, family-owned parent company American Response Technologies, Inc. The company's goal since its inception has been to make the best quality medical alert monitoring equipment affordable to everyone who needs it.

Medical Care Alert service offers several different emergency response systems and a variety of payment options to suit your needs and preferences. These medical alert systems are manufactured by BOSCH, a German healthcare manufacturer that is known for creating hospital-grade medical and communications technology.

Company highlights include a 30-day risk-free trial, a price-lock guarantee, and positive consumer reviews. 

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The Good

  • Contract
  • Warranty
  • Medical Care Alert Cost
  • Monitoring Features and Awards
  • Customer Service
  • Safe, User-Friendly Equipment
  • Variety of Medical Alert Plans
  • Medical Care Alert Reviews

Contract

Medical Care Alert offers members a choice of three subscription service plans: annual, semiannual, and quarterly. There are no long-term contracts. If at any point members would like to cancel their services, they can do so without charge. And if you cancel within the first 14 days, you get a full refund.

Warranty

Medical Care Alert systems are backed by a lifetime warranty but have some limitations if you want to return the equipment. More information is featured in The Bad section.

Medical Care Alert Cost

Medical Care Alert's pricing is on par with other medical alert companies, ranging from $27.45 - $36.62 per month. The company doesn't charge an equipment fee or activation fee, and no long-term contracts are required. You can choose between semiannual, annual, or quarterly payment options. However, the monthly cost doesn't include additional add-ons, such as automatic fall detection (additional $10 per month).

Monitoring Features and Awards

Medical Care Alert centers are all based in the United States, monitoring you 24/7/365. The company also offers free spouse monitoring. In an emergency, the monitoring center will call people on your provided contact list and send free SMS text messages to cell phones. Medical Care Alert's monitoring center was awarded the CSAA 2016 Monitoring Center of the Year Award.

Customer Service

Medical Care Alert's EMT-certified Life Safety agents are ready and available to assist members 24 hours a day, 7 days a week and 365 days a year, including holidays. Whether you have questions about ordering equipment or if you are experiencing difficulty operating the in-home medical system, their Emergency Response System is there to help by phone or email.

Safe, User-Friendly Equipment

Medical Care Alert's push-button wristwatch and necklace devices are aesthetically designed for comfort and attractiveness. The functions are designed for easy and simple use by just pressing a button, instantly connecting seniors with the company's Emergency Response System. The alert button is waterproof up to three meters deep and is easily pushed with arthritic hands. Medical Care Alert's call buttons are offered in three styles: pendant, wrist, or clip-on. The pendant has a break-away clasp to prevent choking while you are sleeping.

Each medical alert device from Medical Care Alert serves different features. The Home system is the basic in-home medical alert system with a remote emergency alert button and base unit. The Home & Yard unit has an extended range that can be reached from around your entire property. And the Home & Away system features built-in GPS capabilities and two-way communication voice functionality so you can take it anywhere and be connected. You can find more information about Medical Care Alert packages in the following section. 

Variety of Medical Alert Plans

Medical Care Alert has various medical alert system plans that have customizable options and include a price-lock guarantee. You can opt for semi-annual, annual, or quarterly payment plans on each package, and all plans include no equipment fees, activation fees, or long-term contracts.

Home Medical Alert System ($27.45 per month)

  • Water-resistant medical alert pendant
  • Sensitive whole-house two-way speakerphone
  • Optional automatic fall detection pendant
  • Plugs into landline phone jack or modem 
  • Optional cellular system
  • 1,000-foot range from base unit

Home-3G Wireless Medical Alert System ($32.04 per month)

  • Water-resistant medical alert pendant
  • No phone line required
  • At&T cellular service
  • Optional automatic fall detection pendant
  • 1,000-foot range from base unit

Home & Yard Medical Alert System ($32.04 per month)

  • Water-resistant medical alert pendant with a 600-foot range from base unit
  • Two-way communication voice pendant
  • Connected to phone line

Home & Away Elite GPS Medical Alert System ($36.62 per month)

  • Water-resistant medical alert pendant
  • AT&T cellular connection and GPS location services
  • Optional fall detection pendant
  • Bedtime Buddy emergency button available
  • Battery life up to 36 hours

Home & Away Primo Mobile Medical Alert System ($36.62 per month)

  • Water-resistant medical alert pendant
  • Three times triple location services (GPS, WiFi, and Cellular)
  • Four-day battery life per charge
  • AT&T wireless cellular connection
  • "Track & Find" locate device online

Home & Away Ultra Mobile Medical Alert System ($36.62 per month)

  • Water-resistant medical alert pendant
  • Three times triple location services (GPS, WiFi, and Cellular)
  • Three-day battery life per charge
  • AT&T 4G LTE wireless cellular
  • Free "Care4Mom" smartphone app (iOS and Android) that shows medical alert device location and status

Automatic Fall Detection ($10 per month on any Home, Home-3G and Home & Away Medical Alert System Plan)

  • Water-resistant medical alert pendant
  • AutoFALL fall detection button

Medical Care Alert Reviews

The majority of Medical Care Alert reviews are positive, noting exceptional customer service, quality equipment, and quick response times. Customer approval is an important sign that a company is trustworthy and reliable. 

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The Bad

  • Warranty Limitations

Warranty Limitations

Medical Care Alert expects customers wanting to return the medical alert systems to do a live trial run of the systems to test it. This includes hooking the system up and testing it with their Emergency Response Center. In the case that you decide to return the system and equipment without testing it to see if it works, you will be charged a $50 fee.

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The Bottom Line

Medical Care Alert has made its mark in the personal emergency response industry with its 24/7/365 emergency support, easy-to-use products offering a full range of free benefits, and a relatively affordable subscription service.

The company's monitoring service is available around the clock and even on holidays, providing much-needed accessibility and peace of mind to seniors and their families.

There are six different medical alert service plans that come with extra features at an affordable price to meet the needs of different people. You also have the option to add fall detection to a few of the medical alert packages for additional peace of mind. The fall detection add-on requires a $10 monthly fee.

There are no long-term contracts, activation fees, or installation costs which makes it simple to begin service. Medical Care Alert offers an equipment warranty, however, warranty limitations require users to run a test to see if the system works before sending it back. If you don't do this before returning, you may have to pay a $50 fee.

Read Medical Care Alert reviews below to see what past and current customers have to say. You can also check out top-rated medical alert companies to see how Medical Care Alert compares to competitors. 

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Star Rating

4.2

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162 Reviews

Review Breakdown

5 grade

59%

4 grade

25%

3 grade

4%

2 grade

5%

1 grade

8%

Sentiment Criteria

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Quality

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Service

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Freida Waldron Baldwinsville, NY

I first heard about Medical Care Alert from a flier that I saw in the newspaper. My mother wears a bracelet and when she needs it she pushes the button and then they come. She lives alone and has fallen down in the past, and we wanted to make sure that she could get some help when she needs it. Customer service works very well; we've only needed it once, and that wasn't easy, because she fell while I had unplugged the machine while cleaning, and unfortunately I unplugged the telephone too, so I couldn't hear them call when they called to check on us, but it works fine. It's been very good so far overall.

4 years ago

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Barb Hartzler Harrisonburg, VA

My Dad died a couple of years ago and my Mom can't see very well, and we just wanted something extra. She was having some problems and issues, and we wanted to make sure in the event of some kind of emergency she would have a way of getting ahold of us if she fell or something. I got it after I looked it up online. It's a pendant she wears around her neck. We're extremely satisfied with the customer service. It's done very well. When sometimes she's set it off accidentally, the people that call, or the people that answered the alarm have been very, very helpful and very kind, and we've had a very good overall experience.

4 years ago

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Rebecca Estes Plainview, TX

We needed this service for my wife and I, because of the accidents we've had, and because we're by ourselves. My daughter got it for us after I fell and broke my leg. My wife is short on breath; she's on oxygen 24/7, and my kids got scared that if I fell or something, she couldn't get me up, and she'd have to call for help. I thought this was a good thing to get, since we can just push the button around our neck and it would go directly to the alert company and then they will follow up. I wish it connected to the cell tower instead of just direct to the phone line. That way you wouldn't need to worry about somebody tying up the phone line or the phone going dead on you. That's only negative thing I would have to say. As long as the phone line works in it, it's great. It even worked when the lady who works for us brought us out to the street, where we tested the button, and it still worked. The customer service has been excellent, and we've had a good experience overall.

4 years ago

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Frank Araujo Sacramento, CA

Medical Care Alert has been one of the best and most well-known providers of medical alert services in the industry, so we had heard about it before by word of mouth. My wife has Alzheimer's dementia, and the Alzheimer's association also had a recommendation in their brochure and on their website. I wanted some backup in case my wife got lost, she's been lost a couple of times and that's what I was looking for, prevention or safety for her. I found their service to be excellent. Fortunately, we've been able to get by with very very minimum use of the services so in that sense we have absolutely no complaints. I like one of the things they do, which is that they follow up on a regular basis.

4 years ago

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Norma Evans Sebring, FL

My overall experience with them has been excellent. It gave me access to going outside and going around my neighborhood. The various times that I've spoken to them, they've been on top of every question I had. I've also had my equipment replaced, and everything went smoothly. On top of that, their customer service is great. That just makes me stay with Medical Care Alert.

4 years ago

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Anonymous Kent, OH

After my husband died, my son was looking into different services like this one, mostly because I'm older and live alone now. I like it very much. During the winter, I go down to Florida. We're able to just take it with us, and continue using it wherever I am! I think a lot of them don't have that privilege. On top of that, their customer service agents are always cooperative. They're always there, and it's comforting to know that there's somebody there for you in case something happens, because neither of my children live locally.

4 years ago

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Veronica Ostapak Maspeth, NY

I heard about Medical Care Alert from neighbors. I decided to get it because I'm 84 years old. Their customer service is calming; it makes you feel little safer that you have somebody to call. They're very conscientious, they were there at the drop of a hat if something happened, to see whether it's an accident that you push the button. They're very, very responsive. It makes me feel more calm that I have somebody that I can call in case of an accident.

4 years ago

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Mike Rodgers Grove City, PA

I have the around-the-neck push-button, panic-button system, and it worked just fine. I was very happy. I have had a couple of falls, so my daughter subscribed to it for me. Their customer service is a top service, it's very good. I think we all are very pleased with the service. I like the fact it was personal and that the people were very helpful when I needed them.

4 years ago

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LJV Kansas City, MO

It was recommended to me by a physical therapist, but think I first heard about it from a magazine ad. I like using it just fine, the system I like is not the one with the telephone with you, but the one that I wear, the GPS directly on my person, and I have it with me all the time, because I fall frequently. The customer service has been fine, and I've had no problems with the service overall.

4 years ago

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Joyce Fields Vancouver, WA

I'm 84 I'm going on 85. I walk a dog and I'm still driving and I just felt it was a good security for myself. I live in a retirement home here in Vancouver and I heard about it from our other residents. I fell one time and within 5 minutes I had help here. I think it's terrific, I wouldn't be without it. If I bump it, it goes off and I know somebody's there to help me.

4 years ago

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Richard Descoste Greensboro, NC

I would say I'm very satisfied with what I've got. You've got to learn what the equipment can do and then learn how to adjust to what time you're using it, and it works very well. I got online and I got list of 10-20 Medical Alert systems, and I picked out the one that's best applied to what I needed. I've had quite a few false alarms; the apparatus came off my belt, and it did alert, so I know it works. It gives me a sense of comfort, because if I need somebody, I can use it. It's just very good! They're very efficient and I'm very satisfied so far.

4 years ago

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Ann Bennett Anderson, SC

Our daughter is the one that wanted us to get this. She's the one that went online to get all the information. So far, we have been very pleased with what we have. When we ordered it they explained to us all about it, but so far we haven't have to use it, thank goodness. We charge them every night, but we have been so blessed and we have not had to use it at all.

4 years ago

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Barbara Tibbetts Montgomery, TX

My nephew did some research and of all the companies he researched, he felt Medical Care Alert was the best. The customer service is fine. I have a pendant that I wear and it works well. The only concern that I have is I really don't like the cloth strap. I'm still working full time in the fashion industry, and what I've finally done is to put a silver chain through the pendant and wear it that way. I'm trying to get the courage to cut off the cloth one. I wish there was a different option. The only time that I've used it is when I accidentally set it off. Besides that, I haven't had an issue where I actually need the service; it just gives us peace of mind.

4 years ago

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Lisa Washington, PA

Overall pretty good, though the cell service that they use is spotty and the monitor was pretty large to wear. Customer service is good. When we enrolled it seemed a good one to go with for GPS and fall detection. When you end your service be sure to send every little thing back or they will charge you - even for a small plastic belt clip. I had to ask for an itemized bill to see what they were charging us for.

3 years ago

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Patrick Crawford Salt Lake City, UT

It's been an excellent customer service! My mother is getting dementia, and we just wanted something to take care of here while at home. Medical Care Alert gives us the confidence that we can have somebody there very quickly. Besides, she thinks it's easy to use.

4 years ago

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Roy Hart Hessel, MI

The system is excellent. It's worked every time my mother has fallen so far. There was an incident where she couldn't remember what happened, but when I called the customer service like, they were very helpful! They have me the exact times of when the call was made, and all the call backs that they made, so the system really worked for us.

4 years ago

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Rene Smith New Braunfels, TX

My mother has not used it yet, and she's satisfied with the service. If she falls in the garden, we'd be able to locate her. There is a problem however. She's so fragile, that it's hard for her to put on the wristband and attach it. I would think on re-doing the wristband.

4 years ago

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Suzanne Adorian Fuquay Varina, NC

It's been an excellent customer service! I don't know the name of the system, but it's the one you wear around the neck; we've been satisfied with it. My mother is over 90 years old, so the main reason we purchased it was because of her age.

4 years ago

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Kitty Shumlin Putney, VT

I live alone and have some walking problems, so I needed a way to alert somebody in case something happened. So far, it's worked just fine. I haven't had any issue with Medical Care Alert. It's there, and I hope I never have to use it.

4 years ago

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John Mueller Blue Bell, PA

We're happy with the necklace he wears; it works fine. Plus, their customer service has been great! Every time I've had contact with them to report a problem, they call us right away! The experience has been great. We love them. We're just very happy with the service.

4 years ago

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Mary Mcdermott Maple Mount, KY

As a person with Parkinson's disease, Medical Care Alert has given me a sense of security in areas where I know it's a bit dangerous for me. It was very easy to get the device, and they were very clear in explaining it to me. I'd say I'm fairly impressed with it, and glad that I have it.

4 years ago

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B.J. Canton, MI

I did a search online for alert systems and it came up. We like it fine, it's very convenient. We got it because my mom's elderly. They're very good with customer service and overall. They've been very responsive whenever we needed anything; its been very good.

4 years ago

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Anonymous Stillwater, OK

I went and did a search on the internet to find out about it. I thought I needed it for when I travel and also when I'm home, because I live alone. The customer service is good, though the device itself is not as good as I thought it would be, and it's pretty bulky. I live where there's not really good reception, so if I pushed the button while in the house the signal would need to go through a window, but if I fell over and couldn't move I couldn't very well get to a window. It's good overall, though.

4 years ago

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John Day Jenks, OK

I am totally satisfied with Medical Care Alert. I continually wear the device, and I'm very pleased with it. The first device I purchased was limited to my house and garden, but now I have the one you can use anywhere across the entire United States. Plus, it's very easy to use,

4 years ago

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Barbara Keating Lexington Park, MD

At the beginning, I was setting off the system accidentally, and they were very tolerant, understanding, and assisted me with the device on a few occasions. Everything was excellent! I've actually been on their site and did a short assessment. I gave them my opinion about the equipment and the service; I think it's the best one around.

4 years ago

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Anne Miller Macomb, MI

Their customer service has been great, and my experience using the system has been excellent. I just have the Medical Alert System, and I like it. So far, there has not been something negative about them. If I have any problems, I just call, and everything is corrected.

4 years ago

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Carmelita Blackwood Bellaire, TX

They've been very satisfactory every time I've talked to them on the phone. I'm glad I haven't had to use it, but I know everything would be fine if I did need them. My family and friends pressured me to purchase this service; they thought I should have an extra help in case something happened. I just updated the system, and they never called back like they said they would. Either way, I just changed the battery.

4 years ago

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Joanna Yates Springfield, MO

My daughter got it for me. She lives in Dallas and she was worried about me being here by myself. People fall at my age and I thought it's something I needed. I feel safer with it. I haven't had to use it or anything but I'm satisfied with it.

4 years ago

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G.K. Pleasant Valley, NY

I'm a nurse so I was aware of this alert buttons being available. I fell down on my cellar stairs and I live alone, so my daughter found it on the computer. I purchased it, and I'd say the alert button seems a little larger than some of the other buttons that I've, seen. I also didn't like the strap they gave me; I put it on a chain of my own. Medical Care's customer service is good, though.

4 years ago

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GymW

Customer services is superb. Cost is a bit higher than many. No ancillary services available. Current only supports AT&T network. I you are unable to obtain a strong AT&T cellphone signal than the unit will likely not work in your house. So far I have only found one other competitor that does not use AT&T

3 years ago

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Beverley Manifold Raleigh, NC

My husband has advanced Parkinson's disease, and after a lot of falls, we purchased one the fall detection service. Their customer service is excellent, but we're having trouble with the pendant. Charging the system can be a problem. We leave it charging all night, and it's not ready to use the next day. Another issue is that it doesn't catch all the falls. My husband had a very bad fall a couple of weeks ago, and it didn't catch it at all. There have been other times where the system detects a fall, but everything is okay, so we're thinking of looking into other companies.

4 years ago

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Richard Gray Bellingham, WA

Their representatives have been good! They've been helpful, and answered all our questions. Plus, it was good and easy to get the system up and working, it works properly. I'm just happy with the services. It seems to be working fine for my folks.

4 years ago

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Joan Mcdonald Henderson, KY

As widow living alone, I figured I should have this, in case something went wrong. I've been very satisfied with the customer service team, and the overall experience has been very good. If I have a problem with it, they always take care of it on time.

4 years ago

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Dave McManamen Billings, MT

We got this service because my wife has medical problems, so this is something she can use to get a hold of somebody. Their customer service is pretty good; they've done a good job. I don't know what's the name of the system we purchased, but it's the one that has the button, and it works just fine!

4 years ago

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RCH Albany, GA

I'm pleased with it. I have the one that allows them to be aware when I fall. I got it because I live alone. Regarding their customer service, I'd say I'm very satisfied. Overall, it's excellent.

4 years ago

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Jane Lloyd Pittston, PA

We've been pleased with Medical Care Alert. It's for my husband, who had had several falls, and we saw the device in an ad in a magazine. We've had it for several years now and we're satisfied with it. Our experiences overall, and specifically with their customer service have been very good.

4 years ago

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Lorraine Cherashore Elkins Park, PA

Debbie E, the marvelous Medical Alert Specialist guided me on the phone , step by step , teaching me the set up of my Medical Alert System. I am a retired teacher but needed lots of tutoring to set up my GPS fabulous Medical Alert!! She listened patiently, carefully explained entire procedure and made sure I understood before she hung up.. She called me periodically to check if everything going smoothly. She was my Medical Alert Teacher teaching me.!! No one should ever feel uncomfortable not understanding set up. Debbie always there by your side!! I feel soooo safe driving, volunteering in schools, and staying alone at night with my Magical Medical Alert which is my buddy by my bedside!! I have raved to all my friends how awesome Medical Alert is to have!! Its priceless!! How can you put a dollar sign on saving your life??? As active as I am, my kids know I am in good hands with Medical Alert!! Even spoke with owner ! He was sooo caring and attentive when I praised Debbie E on the phone! Soooo everybody dial Medical Alert and it will erase all of your anxiety of not being heard! To Life!! To Medical Alert!! Lorraine C. ??

3 years ago

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Mike Harrington Wixom, MI

I got it a couple of years ago and use it. It's been quite satisfactory. I thought the price was quite reasonable. There is a modular that works with the phone system. I wear a monitor so that if I have a problem, I can punch a button and get a reply. It is on a landline phone. I don't have covering when I am out of the area. I think they have done quite well. The price was one of the reason's I choose them. If I should run into a problem where I am semi incapacitated. I push a button, and it transmits an alarm message to the company over my phone system. They will call back, through the monitor I wear. I would hear on the monitor and be able to converse with them. So far I have only used it as a test or accidentally pressed the alert. They were quick on the line back, and I was able to apologize and tell them accidentally triggered the alert. That gave me a feeling of confidence when I accidentally pressed it.

3 years ago

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Steve Haas, Reno NV! Sparks, NV

I have had Life Alert from Medical Care Alert for my Mom for about a year now. She has Dementia and I feel that it is important that she has extra protection and comfort as well as for me it help's my peace of mind that she know's how to use it and she's comfortable with it. She has had to use it 3 time's and we are happy with the results of the customer service team that answer's the phone and dispatches people out to our house as needed.. At Medical Care Alert they are all very nice and professional and care about the person who is calling and their concerns. There is nothing better than knowing Life Alert can save a persons life, since I have gotten the system for my Mom, I have encouraged many of our friends to get it for their loved one's. Don't ever be fooled thinking an emergency wouldn't happen to you or a loved one, it can happen to anyone and knowing that even if family is not home with you or your loved one, your never alone with Life Alert. from Medical Care Alert.

6 years ago

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sandra & edward duszynski Downers Grove, IL

it has been a year that we have had our medical care alert system and we have just renewed it at the same price--we will never have to pay a higher price to keep our system. we fortunately have not had to use it except, for our inquisitive 4yr. old granson who pushed the button but they called and said we didn't have to worry as long as everything was okay. I cannot begin to tell you about the service Jessica and Sue have given us, they are indeed an asset to the company that Bryan runs. we feel well protected and safe with our additional family at MEDICAL CARE ALERT. hopefully, we will be calling them only to tell them we are okay WE RATE ALL OF THEM BETTER THAN A 10. .

6 years ago

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Keith M. Guy Seattle, WA

Ask yourself, what the the price of Peace of Mind? We found that after my 89yr old mother-in-law fell, in her home, last August, when she had fallen and was crying and pleading for help for almost 6 hours . It was 3 am when I was up and noticed her lights still on so thats when we found her. She lives right across the street from our house, our last visit of the day is between 6-8pm. I decided right then we need some type of alert system. After researching numerous alert systems, what they offered, pros and cons, comments, Medical Care Alert had different variations of systems to match our needs or upgrades. I made the call to Brandon at Medical Care Alert, asked questions, NO pressure, Brandon explained each systems to ensure we weren't buying a system to fit our needs. There was no hard sell, the system sells itself! All it takes is a push of a button to sound the alert, you speak directly to them, they make the calls, your job, provide comfort until help arrives! Peace of Mind!

7 years ago

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Priscilla Kahn

Customer Service is very good. The only problem I have with them is I wish they had a wrist band in addition to the neck lanyard. I tried the belt clip and it is uncomfortable.

3 years ago

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Eric Schatz Marquette, MI

Although the customer service is good, and the equipment is alright, I think it takes longer than it should to connect to a real person. I'm disappointed with that. If I continue to have this problem, we'll probably be looking into another service.

4 years ago

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Helen Berdinka Millville, DE

We can't be with my elderly mother, so we purchased the Pendant for her, as well as the box in the house that's hooked up to her Wi-Fi. The equipment is good, and the representatives are fine as well.

4 years ago

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CB League City, TX

My mother is in another state without a caregiver, so that's why we purchased this service for her. We've been perfectly happy with their customer service, and the equipment itself has been satisfactory. Our experience with them has been alright.

4 years ago

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Jon Healy Palmetto, FL

My wife is handicap, and the system is very easy for her to use. We just like using it; it's worked fine for us. Plus, their customer service is very good.

4 years ago

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Kathy Seabrook, TX

I'm at home alone all day and I tend to fall because of my medical condition. We don't have a home phone; we only have cell phones, and there were only two or three companies that worked with that. We researched those three, and of the three, the reviews and the cost made us choose Medical Alert. The customer service is mixed. When I've pushed the button, I've gotten a very good response; help has come, but I've also had false alarms when I have been using my walker. When it works, it works well. When it has false alarms, it's not working well.

4 years ago

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Anonymous Sarasota, FL

I've been satisfied with the customer service and the overall experience with Medical Care Alert. Because of a fall risk, I got the cellphone system after I learned about it on the internet, and it's nice, it works.

4 years ago

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EB Pennington Gap, VA

Their representatives have been good, and the overall experience has been good as well. My daughters didn't want me here without something, so they decided to get the service for me. So far, it's been a positive experience.

4 years ago

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Barbara Sitler Bethlehem, PA

After doing some research online, I contacted a woman through the phone. She was just so personal and concerned, and that really sold me the service, I haven't talked to her ever since I purchased it, but I would love to. Although I haven't had to use it, as far as I know, the device works just fine.

4 years ago

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