Medical Care Alert services are provided by Michigan-based, family-owned parent company American Response Technologies, Inc. The company's goal since its inception has been to make the best quality medical alert monitoring equipment affordable to everyone who needs it.

Medical Care Alert service offers several different emergency response systems and a variety of payment options to suit your needs and preferences. These medical alert systems are manufactured by BOSCH, a German healthcare manufacturer that is known for creating hospital-grade medical and communications technology.

Company highlights include a 30-day risk-free trial, a price-lock guarantee, and positive consumer reviews. 

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The Good

  • Contract
  • Warranty
  • Medical Care Alert Cost
  • Monitoring Features and Awards
  • Customer Service
  • Safe, User-Friendly Equipment
  • Variety of Medical Alert Plans
  • Medical Care Alert Reviews

Contract

Medical Care Alert offers members a choice of three subscription service plans: annual, semiannual, and quarterly. There are no long-term contracts. If at any point members would like to cancel their services, they can do so without charge. And if you cancel within the first 14 days, you get a full refund.

Warranty

Medical Care Alert systems are backed by a lifetime warranty but have some limitations if you want to return the equipment. More information is featured in The Bad section.

Medical Care Alert Cost

Medical Care Alert's pricing is on par with other medical alert companies, ranging from $27.45 - $36.62 per month. The company doesn't charge an equipment fee or activation fee, and no long-term contracts are required. You can choose between semiannual, annual, or quarterly payment options. However, the monthly cost doesn't include additional add-ons, such as automatic fall detection (additional $10 per month).

Monitoring Features and Awards

Medical Care Alert centers are all based in the United States, monitoring you 24/7/365. The company also offers free spouse monitoring. In an emergency, the monitoring center will call people on your provided contact list and send free SMS text messages to cell phones. Medical Care Alert's monitoring center was awarded the CSAA 2016 Monitoring Center of the Year Award.

Customer Service

Medical Care Alert's EMT-certified Life Safety agents are ready and available to assist members 24 hours a day, 7 days a week and 365 days a year, including holidays. Whether you have questions about ordering equipment or if you are experiencing difficulty operating the in-home medical system, their Emergency Response System is there to help by phone or email.

Safe, User-Friendly Equipment

Medical Care Alert's push-button wristwatch and necklace devices are aesthetically designed for comfort and attractiveness. The functions are designed for easy and simple use by just pressing a button, instantly connecting seniors with the company's Emergency Response System. The alert button is waterproof up to three meters deep and is easily pushed with arthritic hands. Medical Care Alert's call buttons are offered in three styles: pendant, wrist, or clip-on. The pendant has a break-away clasp to prevent choking while you are sleeping.

Each medical alert device from Medical Care Alert serves different features. The Home system is the basic in-home medical alert system with a remote emergency alert button and base unit. The Home & Yard unit has an extended range that can be reached from around your entire property. And the Home & Away system features built-in GPS capabilities and two-way communication voice functionality so you can take it anywhere and be connected. You can find more information about Medical Care Alert packages in the following section. 

Variety of Medical Alert Plans

Medical Care Alert has various medical alert system plans that have customizable options and include a price-lock guarantee. You can opt for semi-annual, annual, or quarterly payment plans on each package, and all plans include no equipment fees, activation fees, or long-term contracts.

Home Medical Alert System ($27.45 per month)

  • Water-resistant medical alert pendant
  • Sensitive whole-house two-way speakerphone
  • Optional automatic fall detection pendant
  • Plugs into landline phone jack or modem 
  • Optional cellular system
  • 1,000-foot range from base unit

Home-3G Wireless Medical Alert System ($32.04 per month)

  • Water-resistant medical alert pendant
  • No phone line required
  • At&T cellular service
  • Optional automatic fall detection pendant
  • 1,000-foot range from base unit

Home & Yard Medical Alert System ($32.04 per month)

  • Water-resistant medical alert pendant with a 600-foot range from base unit
  • Two-way communication voice pendant
  • Connected to phone line

Home & Away Elite GPS Medical Alert System ($36.62 per month)

  • Water-resistant medical alert pendant
  • AT&T cellular connection and GPS location services
  • Optional fall detection pendant
  • Bedtime Buddy emergency button available
  • Battery life up to 36 hours

Home & Away Primo Mobile Medical Alert System ($36.62 per month)

  • Water-resistant medical alert pendant
  • Three times triple location services (GPS, WiFi, and Cellular)
  • Four-day battery life per charge
  • AT&T wireless cellular connection
  • "Track & Find" locate device online

Home & Away Ultra Mobile Medical Alert System ($36.62 per month)

  • Water-resistant medical alert pendant
  • Three times triple location services (GPS, WiFi, and Cellular)
  • Three-day battery life per charge
  • AT&T 4G LTE wireless cellular
  • Free "Care4Mom" smartphone app (iOS and Android) that shows medical alert device location and status

Automatic Fall Detection ($10 per month on any Home, Home-3G and Home & Away Medical Alert System Plan)

  • Water-resistant medical alert pendant
  • AutoFALL fall detection button

Medical Care Alert Reviews

The majority of Medical Care Alert reviews are positive, noting exceptional customer service, quality equipment, and quick response times. Customer approval is an important sign that a company is trustworthy and reliable. 

The Bad

  • Warranty Limitations

Warranty Limitations

Medical Care Alert expects customers wanting to return the medical alert systems to do a live trial run of the systems to test it. This includes hooking the system up and testing it with their Emergency Response Center. In the case that you decide to return the system and equipment without testing it to see if it works, you will be charged a $50 fee.

The Bottom Line

Medical Care Alert has made its mark in the personal emergency response industry with its 24/7/365 emergency support, easy-to-use products offering a full range of free benefits, and a relatively affordable subscription service.

The company's monitoring service is available around the clock and even on holidays, providing much-needed accessibility and peace of mind to seniors and their families.

There are six different medical alert service plans that come with extra features at an affordable price to meet the needs of different people. You also have the option to add fall detection to a few of the medical alert packages for additional peace of mind. The fall detection add-on requires a $10 monthly fee.

There are no long-term contracts, activation fees, or installation costs which makes it simple to begin service. Medical Care Alert offers an equipment warranty, however, warranty limitations require users to run a test to see if the system works before sending it back. If you don't do this before returning, you may have to pay a $50 fee.

Read Medical Care Alert reviews below to see what past and current customers have to say. You can also check out top-rated medical alert companies to see how Medical Care Alert compares to competitors. 

View Best Medical Alert Companies

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User Reviews

Star Rating

4.3
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162 Reviews

Review Breakdown

5 star
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1 star
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Sentiment Criteria

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Cecile Kelsall
January 30th, 2019 DETAILS
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Med Care Alert begins by collecting the information they willl need to respond quickly with the needed care.

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Reply from Medical Care Alert

Feb 04, 2019

Thanks for your feedback - we appreciate it! The information you complete on your Personal Profile helps us to notify your contact list quickly in the event of an emergency. If you ever need to update or add a contact, please call our Customer Service team at 1-877-913-3680.

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D Sparks
January 30th, 2019 DETAILS
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Friendly people and great service. Easy to get in touch with.

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Reply from Medical Care Alert

Feb 04, 2019

Thanks for your kind words - we really appreciate it! Remember to test weekly, and call us if you ever need anything - 1-877-913-3680 for Customer Service!

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Paul Maggiore
January 30th, 2019 DETAILS
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Customer service has been wonderful to work with.

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Reply from Medical Care Alert

Feb 04, 2019

Thanks so much for letting us know - we really appreciate it! Call anytime you need us or have questions - we're here for you! :)

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Karen Franklin
January 17th, 2019 DETAILS
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There has been several occasions where I accidnetly pushed the button and the response team was answering right away.

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Reply from Medical Care Alert

Jan 17, 2019

Thanks for your feedback - remember you can press your button for any reason (medical, fire, police) and we'll be ready and happy to respond!

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Shirey
January 17th, 2019 DETAILS
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Very helpful with the selection of my Alert System. Quick response time

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Reply from Medical Care Alert

Jan 17, 2019

We're glad we could get you help quickly - please remember to test your system weekly and call us if you ever have any questions or need anything!

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Priscilla Andrade
January 17th, 2019 DETAILS
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From ordering until now Staff has bine great.

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Reply from Medical Care Alert

Jan 17, 2019

Thanks for your kind words, we really appreciate it! :)

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Bill
November 6th, 2018 Davenport, FL

Brand new to the service. So far impressed with the service I have received. No hidden charges or service fees. System appears to be a quality built product.

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Rita Chemers
August 27th, 2018 DETAILS
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no help on weekend if falling and monitor is flashing there is no way to get help and calling the phone # is a waste

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Roger T. Rhodes
August 27th, 2018 DETAILS
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Attitude of the nice people I have worked with

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Steve B.
August 27th, 2018 DETAILS
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They responded well in an apparent emergency and their phone service was quie effective

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evelyn edelstein
August 27th, 2018 DETAILS
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They stay in touch even though I have not called for help

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GymW
August 27th, 2018 DETAILS
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Customer services is superb. Cost is a bit higher than many. No ancillary services available. Current only supports AT&T network. I you are unable to obtain a strong AT&T cellphone signal than the unit will likely not work in your house. So far I have only found one other competitor that does not use AT&T

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Zoey' s grandma
August 27th, 2018 DETAILS
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Great sales staff and customer service, and great easy to use product.

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Anonymous
August 27th, 2018 DETAILS
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Response to your needs are very quickly answered.

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Joan Dannucci
August 27th, 2018 DETAILS
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Calls are answered promptly and courteously. They are very thorough in contacting all the names on the list.

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Gloria Ziesel
August 27th, 2018 DETAILS
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It detects falls and can be used any place and covers a wide range

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Donna
August 27th, 2018 DETAILS
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Great company and product very pleased with their customer service

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Dave Freeman
August 27th, 2018 DETAILS
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Great safety device for elderly people that live alone.

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Dottie
August 20th, 2018 DETAILS
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very fast to alert for the need for assistance

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Doyle Sorrell
August 20th, 2018 DETAILS
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It works every time I hit the button, someone calls me within a minute

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Islandboy_967
August 20th, 2018 DETAILS
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call center picks up fast and they all seem to understand English.

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Sunny
August 20th, 2018 DETAILS
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They always notify me immediately , along with ambulance

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Debbie Bishop. For my mom Sybil King.
August 20th, 2018 DETAILS
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Poor customer service and they do not uphold their 14 day return policy. They count the day it leaves their facility as day 1 and even though it was shipped Ups as requested for return, they Bake sure there is no way you can get it back to the for a full refund. They charged $45 for two day shipping

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ROSIE
August 14th, 2018 DETAILS
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VERY GOOD TO WORK WITH. HAD TO CANCEL AFTER A FEW MONTHS DUE TO OTHER HEALTH PROBLEMS AND THEY WERE KIND TO DEAL WITH IN REGARD TO THE CANCELLATION

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Rich
August 14th, 2018 DETAILS
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Customer support, equipment, staff cares both in emergency support and customer service

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Randall Moore
August 14th, 2018 DETAILS
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Low battery alerts became an issue thus leaving the service and returning the equipment.

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Priscilla
August 14th, 2018 DETAILS
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Customer Service is very good. The only problem I have with them is I wish they had a wrist band in addition to the neck lanyard. I tried the belt clip and it is uncomfortable.

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Lynda Eriksen
August 14th, 2018 DETAILS
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Test runs did not go well. 1st try ambulance was dispatched. 2d try my phone was tied up and unusable for an hour with them.

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Herbert Peterson
August 14th, 2018 DETAILS
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excellent customer service, mistake was made on company part when ordered. corrected action right away

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Frank
August 14th, 2018 DETAILS
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Intermittant cell service with AT&T in area making GPS tracking usless

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Don
August 14th, 2018 DETAILS
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Blunder on first time use! Did not follow instructions on file!

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Billy Scherer
August 14th, 2018 DETAILS
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Provides great support. Reminds me to test the system if I fail to. Communication is very good to and from

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Annilisie
August 14th, 2018 DETAILS
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Initial start up clumsy with equipment issues.

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T. Jenkins
July 6th, 2018 Stockton, CA DETAILS
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Closing of account found numerous charges and fees that were suspect

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Greta
July 6th, 2018 Alexandria, VA DETAILS
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I'm a recent subscriber. MH was verey patient and efficient in the set-up process & and subsequently the Testing system has been excellent

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Jodi Haupt
July 6th, 2018 Sunrise Beach, MO DETAILS
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It sent alerts each time it should even false alarmswhen ir was accidentally dropped.

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Deb
July 6th, 2018 Port Matilda, PA DETAILS
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Great service and keeps you aware if they find a problem with system

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Jill Regal
July 2nd, 2018 Pasadena, CA DETAILS
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when I needed help, you get it to me fast and staid with me .

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Lisa
July 2nd, 2018 Washington, PA DETAILS
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Overall pretty good, though the cell service that they use is spotty and the monitor was pretty large to wear. Customer service is good. When we enrolled it seemed a good one to go with for GPS and fall detection. When you end your service be sure to send every little thing back or they will charge you - even for a small plastic belt clip. I had to ask for an itemized bill to see what they were charging us for.

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David Taillard
July 2nd, 2018 Westland, MI DETAILS
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Operators are pleasant and response is immediate.

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David
July 2nd, 2018 Greensburg, PA DETAILS
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Never had any issues ordering, using or ending the service when the time came.

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James williams
July 2nd, 2018 Rocky Mount, NC DETAILS
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Prompt professional courteous and fair pricing

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Terrell Jenkins
June 26th, 2018 Stockton, CA DETAILS
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Upon returning alarm numerous allegedly missing items were charged to my credit card that were incorrect.

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Denise
June 26th, 2018 Waukee, IA DETAILS
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It works anywhere my Mom goes. Easy to use and gives me peace of mind.

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Carol Savkovich
June 26th, 2018 Louisville, KY DETAILS
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Incredibly wonderful customer service by phone. Efficient service in terms of alerts.

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Albert Stoddard
June 4th, 2018 Yulee, FL

Medical Care Alert provided excellent service and assistance in setup. I ordered the equipment and it arrived in two days. The setup directions were easy to understand and straightforward. I've tested the equipment and call center several times and it worked exactly as it was supposed to. I have not had to use it yet in an emergency yet, but if and when I do, I will forward an update

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David Barr
March 12th, 2018 Rowlett, TX DETAILS
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Scam Alert. Returned equipment as instructed, expecting pro-rated return of prepaid 6-month fee. After reasonable time called and told equipment “looked like had been ripped from wall” and had charged my account additional $182. They provided random pictures that did not show any identification as being equipment I returned. They refused to admit there could be mixup or incurred at their shop. They claimed shipping box not damaged, but did not include that picture. I personally removed from my 96 year old mother’s apartment and shipper attested to fact no damage when returned. Just a scam to collect $300. Do not trust!

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Lorraine Cherashore
February 13th, 2018 Elkins Park, PA DETAILS
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Debbie E, the marvelous Medical Alert Specialist guided me on the phone , step by step , teaching me the set up of my Medical Alert System. I am a retired teacher but needed lots of tutoring to set up my GPS fabulous Medical Alert!! She listened patiently, carefully explained entire procedure and made sure I understood before she hung up.. She called me periodically to check if everything going smoothly. She was my Medical Alert Teacher teaching me.!! No one should ever feel uncomfortable not understanding set up. Debbie always there by your side!! I feel soooo safe driving, volunteering in schools, and staying alone at night with my Magical Medical Alert which is my buddy by my bedside!! I have raved to all my friends how awesome Medical Alert is to have!! Its priceless!! How can you put a dollar sign on saving your life??? As active as I am, my kids know I am in good hands with Medical Alert!! Even spoke with owner ! He was sooo caring and attentive when I praised Debbie E on the phone! Soooo everybody dial Medical Alert and it will erase all of your anxiety of not being heard! To Life!! To Medical Alert!! Lorraine C. ??

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Russell Resweber
November 6th, 2017 Richmond, TX

The representative was very professional and knowledgeable, dealing with her was a pleasure.

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Mike Harrington
October 31st, 2017 Wixom, MI DETAILS
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Company trustworthiness
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I got it a couple of years ago and use it. It's been quite satisfactory. I thought the price was quite reasonable. There is a modular that works with the phone system. I wear a monitor so that if I have a problem, I can punch a button and get a reply. It is on a landline phone. I don't have covering when I am out of the area. I think they have done quite well. The price was one of the reason's I choose them. If I should run into a problem where I am semi incapacitated. I push a button, and it transmits an alarm message to the company over my phone system. They will call back, through the monitor I wear. I would hear on the monitor and be able to converse with them. So far I have only used it as a test or accidentally pressed the alert. They were quick on the line back, and I was able to apologize and tell them accidentally triggered the alert. That gave me a feeling of confidence when I accidentally pressed it.