Medical Care Alert

verified
Medical Care Alert Logo

7.1

Overall Score

155 User Reviews

a month ago

Medical Care Alert

verified
Award Winning Customer Service
1-(855) 209-9335

Medical Care Alert Services are provided by Michigan-based, family-owned parent company American Response Technologies, Inc. The company's goal since its inception has been to make the best quality medical alert monitoring equipment affordable to everyone who needs it. Medical Care Alert offers several different emergency response systems and a variety of payment options to suit your needs and preferences. These systems are manufactured by BOSCH, a German healthcare manufacturer that is known for creating hospital-grade medical and communications technology.

The Good

  • Contract
  • Warranty
  • Monitoring Features and Awards
  • Customer Service
  • Safe, User-Friendly Equipment
  • Home & Away Elite System

Contract

Medical Care Alert offers members a choice of three subscription service plans: annual, semiannual, and quarterly. There are no long-term contracts. If at any point members would like to cancel their services, they can do so without charge. And if you cancel within the first 14 days, you get a full refund.

Warranty

Medical Care Alert systems are backed by a lifetime warranty but have some limitations if you want to return the equipment. More information is featured in The Bad section.

Monitoring Features and Awards

Medical Care Alert centers are all based in the United States, monitoring you 24/7/365. The company also offers free spouse monitoring. In an emergency, the monitoring center will call people on your provided contact list and send free SMS text messages to cell phones. Medical Care Alert's monitoring center was awarded the CSAA 2016 Monitoring Center of the Year Award.

Customer Service

Medical Care Alert's EMT-certified Life Safety agents are ready and available to assist members 24 hours a day, 7 days a week and 365 days a year, including holidays. Whether you have questions about ordering equipment or if you are experiencing difficulty operating the in-home medical system, their Emergency Response System is there to help by phone or email.

Safe, User-Friendly Equipment

Medical Care Alert's push-button wristwatch and necklace devices are aesthetically designed for comfort and attractiveness. The functions are designed for easy and simple use by just pressing a button, instantly connecting seniors with the company's Emergency Response System. The button is waterproof up to three meters deep and is easily pushed with arthritic hands. Medical Care Alert's call buttons are offered in three styles: pendant, wrist, or clip-on. The pendant has a break-away clasp to prevent choking while you are sleeping.

Each medical alert device from Medical Care Alert serves different features. The Home system is the basic in-home medical alert system with a remote emergency button a base unit. The Home & Yard unit has an extended range that can be reached from around your entire property. And the Home & Away system features built-in GPS capabilities and two-way voice functionality so you can take it anywhere and be connected.

Home & Away Elite System

Medical Care Alert's new product, Home & Away Elite, allows customers to travel anywhere with nationwide coverage through AT&T. It can be equipped with automatic fall detection and is highly water resistant.

The system is also easy to install yourself. The Home Medical Care Alert Base Station is so sophisticated that Safety Agents can communicate with you throughout your home without yelling. It has a very sensitive microphone and speaker that allows you to hear the Agent/Representative from most, if not all, parts of your home.

Medical Care Alert's mobile product Home & Away Elite gives consumers the greater mobility to fit people with more active lifestyles.

Visit Site

The Bad

  • Warranty Limitations

Warranty Limitations

Medical Care Alert expects customers wanting to return the system to do a live trial run of the system to test it. This includes hooking the system up and testing it with their Emergency Response Center. In the case that you decide to return the system and equipment without testing it to see if it works, you will be charged a $50 fee.

The Bottom Line

Medical Care Alert has made its mark in the personal emergency response industry with its 24/7/365 emergency support, easy-to-use products offering a full range of free benefits, and a relatively affordable subscription service. The company's monitoring service is available around the clock and even on holidays, providing much-needed accessibility and peace of mind to seniors and their families. There are four different system options that come with many extra features at an affordable price to meet the needs of different people. There's no long-term contract, activation fees, or installation costs which makes it very simple to begin service. Read Medical Care Alert reviews below to see what past and current customers have to say.

We'll Introduce You!

Call our recommended rep over at Medical Care Alert below.

1-(855) 209-9335

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

4.3

155 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:

Verified Customer

Rita Chemers
August 27th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

no help on weekend if falling and monitor is flashing there is no way to get help and calling the phone # is a waste

Helpful?

Verified Customer

Roger T. Rhodes
August 27th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Attitude of the nice people I have worked with

Helpful?

Verified Customer

Steve B.
August 27th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They responded well in an apparent emergency and their phone service was quie effective

Helpful?

Verified Customer

evelyn edelstein
August 27th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They stay in touch even though I have not called for help

Helpful?

Verified Customer

GymW
August 27th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Customer services is superb. Cost is a bit higher than many. No ancillary services available. Current only supports AT&T network. I you are unable to obtain a strong AT&T cellphone signal than the unit will likely not work in your house. So far I have only found one other competitor that does not use AT&T

Helpful?

Verified Customer

Zoey' s grandma
August 27th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great sales staff and customer service, and great easy to use product.

Helpful?

Verified Customer

Anonymous
August 27th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Response to your needs are very quickly answered.

Helpful?

Verified Customer

Joan Dannucci
August 27th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Calls are answered promptly and courteously. They are very thorough in contacting all the names on the list.

Helpful?

Verified Customer

Gloria Ziesel
August 27th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

It detects falls and can be used any place and covers a wide range

Helpful?

Verified Customer

Donna
August 27th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great company and product very pleased with their customer service

Helpful?

Verified Customer

Dave Freeman
August 27th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great safety device for elderly people that live alone.

Helpful?

Verified Customer

Dottie
August 20th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

very fast to alert for the need for assistance

Helpful?

Verified Customer

Doyle Sorrell
August 20th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

It works every time I hit the button, someone calls me within a minute

Helpful?

Verified Customer

Islandboy_967
August 20th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

call center picks up fast and they all seem to understand English.

Helpful?

Verified Customer

Sunny
August 20th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They always notify me immediately , along with ambulance

Helpful?

Verified Customer

Debbie Bishop. For my mom Sybil King.
August 20th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Poor customer service and they do not uphold their 14 day return policy. They count the day it leaves their facility as day 1 and even though it was shipped Ups as requested for return, they Bake sure there is no way you can get it back to the for a full refund. They charged $45 for two day shipping

Helpful?

Verified Customer

ROSIE
August 14th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

VERY GOOD TO WORK WITH. HAD TO CANCEL AFTER A FEW MONTHS DUE TO OTHER HEALTH PROBLEMS AND THEY WERE KIND TO DEAL WITH IN REGARD TO THE CANCELLATION

Helpful?

Verified Customer

Rich
August 14th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Customer support, equipment, staff cares both in emergency support and customer service

Helpful?

Verified Customer

Randall Moore
August 14th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Low battery alerts became an issue thus leaving the service and returning the equipment.

Helpful?

Verified Customer

Priscilla
August 14th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Customer Service is very good. The only problem I have with them is I wish they had a wrist band in addition to the neck lanyard. I tried the belt clip and it is uncomfortable.

Helpful?

Verified Customer

Lynda Eriksen
August 14th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Test runs did not go well. 1st try ambulance was dispatched. 2d try my phone was tied up and unusable for an hour with them.

Helpful?

Verified Customer

Herbert Peterson
August 14th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

excellent customer service, mistake was made on company part when ordered. corrected action right away

Helpful?

Verified Customer

Frank
August 14th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Intermittant cell service with AT&T in area making GPS tracking usless

Helpful?

Verified Customer

Don
August 14th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Blunder on first time use! Did not follow instructions on file!

Helpful?

Verified Customer

Billy Scherer
August 14th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Provides great support. Reminds me to test the system if I fail to. Communication is very good to and from

Helpful?

Verified Customer

Annilisie
August 14th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Initial start up clumsy with equipment issues.

Helpful?

Verified Customer

T. Jenkins
July 6th, 2018 Stockton, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Closing of account found numerous charges and fees that were suspect

Helpful?

Verified Customer

Greta
July 6th, 2018 Alexandria, VA DETAILS
Value for your money
Customer service
Company trustworthiness

I'm a recent subscriber. MH was verey patient and efficient in the set-up process & and subsequently the Testing system has been excellent

Helpful?

Verified Customer

Jodi Haupt
July 6th, 2018 Sunrise Beach, MO DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

It sent alerts each time it should even false alarmswhen ir was accidentally dropped.

Helpful?

Verified Customer

Deb
July 6th, 2018 Port Matilda, PA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great service and keeps you aware if they find a problem with system

Helpful?

Verified Customer

Jill Regal
July 2nd, 2018 Pasadena, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

when I needed help, you get it to me fast and staid with me .

Helpful?

Verified Customer

Lisa
July 2nd, 2018 Washington, PA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Overall pretty good, though the cell service that they use is spotty and the monitor was pretty large to wear. Customer service is good. When we enrolled it seemed a good one to go with for GPS and fall detection. When you end your service be sure to send every little thing back or they will charge you - even for a small plastic belt clip. I had to ask for an itemized bill to see what they were charging us for.

Helpful?

Verified Customer

David Taillard
July 2nd, 2018 Westland, MI DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Operators are pleasant and response is immediate.

Helpful?

Verified Customer

David
July 2nd, 2018 Greensburg, PA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Never had any issues ordering, using or ending the service when the time came.

Helpful?

Verified Customer

James williams
July 2nd, 2018 Rocky Mount, NC DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Prompt professional courteous and fair pricing

Helpful?

Verified Customer

Terrell Jenkins
June 26th, 2018 Stockton, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Upon returning alarm numerous allegedly missing items were charged to my credit card that were incorrect.

Helpful?

Verified Customer

Denise
June 26th, 2018 Waukee, IA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

It works anywhere my Mom goes. Easy to use and gives me peace of mind.

Helpful?

Verified Customer

Carol Savkovich
June 26th, 2018 Louisville, KY DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Incredibly wonderful customer service by phone. Efficient service in terms of alerts.

Helpful?
Albert Stoddard
June 4th, 2018 Yulee, FL

Medical Care Alert provided excellent service and assistance in setup. I ordered the equipment and it arrived in two days. The setup directions were easy to understand and straightforward. I've tested the equipment and call center several times and it worked exactly as it was supposed to. I have not had to use it yet in an emergency yet, but if and when I do, I will forward an update

Helpful?
David Barr
March 12th, 2018 Rowlett, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Scam Alert. Returned equipment as instructed, expecting pro-rated return of prepaid 6-month fee. After reasonable time called and told equipment “looked like had been ripped from wall” and had charged my account additional $182. They provided random pictures that did not show any identification as being equipment I returned. They refused to admit there could be mixup or incurred at their shop. They claimed shipping box not damaged, but did not include that picture. I personally removed from my 96 year old mother’s apartment and shipper attested to fact no damage when returned. Just a scam to collect $300. Do not trust!

Helpful?