no help on weekend if falling and monitor is flashing there is no way to get help and calling the phone # is a waste

Attitude of the nice people I have worked with

They responded well in an apparent emergency and their phone service was quie effective

They stay in touch even though I have not called for help

Customer services is superb. Cost is a bit higher than many. No ancillary services available. Current only supports AT&T network. I you are unable to obtain a strong AT&T cellphone signal than the unit will likely not work in your house. So far I have only found one other competitor that does not use AT&T

Great sales staff and customer service, and great easy to use product.

Response to your needs are very quickly answered.

Calls are answered promptly and courteously. They are very thorough in contacting all the names on the list.

It detects falls and can be used any place and covers a wide range

Great company and product very pleased with their customer service

Great safety device for elderly people that live alone.

very fast to alert for the need for assistance

It works every time I hit the button, someone calls me within a minute

call center picks up fast and they all seem to understand English.

They always notify me immediately , along with ambulance

Poor customer service and they do not uphold their 14 day return policy. They count the day it leaves their facility as day 1 and even though it was shipped Ups as requested for return, they Bake sure there is no way you can get it back to the for a full refund. They charged $45 for two day shipping

VERY GOOD TO WORK WITH. HAD TO CANCEL AFTER A FEW MONTHS DUE TO OTHER HEALTH PROBLEMS AND THEY WERE KIND TO DEAL WITH IN REGARD TO THE CANCELLATION

Customer support, equipment, staff cares both in emergency support and customer service

Low battery alerts became an issue thus leaving the service and returning the equipment.

Customer Service is very good. The only problem I have with them is I wish they had a wrist band in addition to the neck lanyard. I tried the belt clip and it is uncomfortable.

Test runs did not go well. 1st try ambulance was dispatched. 2d try my phone was tied up and unusable for an hour with them.

excellent customer service, mistake was made on company part when ordered. corrected action right away

Intermittant cell service with AT&T in area making GPS tracking usless

Blunder on first time use! Did not follow instructions on file!

Provides great support. Reminds me to test the system if I fail to. Communication is very good to and from

Initial start up clumsy with equipment issues.

Closing of account found numerous charges and fees that were suspect

I'm a recent subscriber. MH was verey patient and efficient in the set-up process & and subsequently the Testing system has been excellent

It sent alerts each time it should even false alarmswhen ir was accidentally dropped.

Great service and keeps you aware if they find a problem with system

when I needed help, you get it to me fast and staid with me .

Overall pretty good, though the cell service that they use is spotty and the monitor was pretty large to wear. Customer service is good. When we enrolled it seemed a good one to go with for GPS and fall detection. When you end your service be sure to send every little thing back or they will charge you - even for a small plastic belt clip. I had to ask for an itemized bill to see what they were charging us for.

Operators are pleasant and response is immediate.

Never had any issues ordering, using or ending the service when the time came.

Prompt professional courteous and fair pricing

Upon returning alarm numerous allegedly missing items were charged to my credit card that were incorrect.

It works anywhere my Mom goes. Easy to use and gives me peace of mind.

Incredibly wonderful customer service by phone. Efficient service in terms of alerts.

Medical Care Alert provided excellent service and assistance in setup. I ordered the equipment and it arrived in two days. The setup directions were easy to understand and straightforward. I've tested the equipment and call center several times and it worked exactly as it was supposed to. I have not had to use it yet in an emergency yet, but if and when I do, I will forward an update

Scam Alert. Returned equipment as instructed, expecting pro-rated return of prepaid 6-month fee. After reasonable time called and told equipment “looked like had been ripped from wall” and had charged my account additional $182. They provided random pictures that did not show any identification as being equipment I returned. They refused to admit there could be mixup or incurred at their shop. They claimed shipping box not damaged, but did not include that picture. I personally removed from my 96 year old mother’s apartment and shipper attested to fact no damage when returned. Just a scam to collect $300. Do not trust!