Name: LifeStation
Rating: 4.5

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Verified Customer

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Anonymous

The service was recommended by a neighbor that has it. We both belong to Kaiser and it seemed they recommended LifeStation, so I got it. I wanted it because I live alone and can't see very well, especially when I go out. I'm happy with the price.

5 years ago

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Krista Kuehnhackl

I picked it after talking to a couple of companies and comparing their rates and services. In the end, I picked them. They were very helpful and fast in providing me the service that I needed and in answering any questions I had.

5 years ago

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Brian Personett Seymour, IN

I went online and since they had decent reviews I called them. They were really helpful, very easy to deal with, and not pushy at all. The only thing I've done is call them to set it up. They were very helpful and it was all very quick and painless. I've been very happy up until this point.

5 years ago

Reply from LifeStation

We are glad to hear that Brian.

Thank you for taking the time to write a review.

May. 31st, 2018

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Bill Galbraith

We needed something that would work both away from the house and inside of it so we ended up with this one. I've had it for months now and it has worked out. I have accidentally triggered it once and somebody answered right away. It sounded like they were ready and willing to work.

5 years ago

Reply from LifeStation

We take all button presses very seriously, as we have no indication whether or not it is an accident until we hear a response from you.

Thank you for choosing Lifestation, and thank you for your review Bill.

May. 31st, 2018

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Anonymous Niagara Falls, NY

I researched about it and picked it based on the needs of a family member. They are very knowledgeable. When setting up the system they were very organized, patient, and polite with us. It worked out very well. The system works, it's very easy to use and affordable.

5 years ago

Reply from LifeStation

Thank you for the review!

May. 31st, 2018

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Anonymous Arlington, VA

I picked it based on the cost and the strong reviews I read. The sales staff was very accommodating and they certainly provide great service. They're committed to that. It's a bit too easy to set the alarm off by just moving around but it certainly works.

5 years ago

Reply from LifeStation

There have been many concerns about how the button can be easily set off, but it needs to be sensitive enough to be able to detect a fall.
Unfortunately the side effect of this is that at times it can be activated when you are not in a serious situation.

Thank you for taking the time to write a review.

May. 30th, 2018

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Sharol Carlson Overland Park, KS

I got it because it met all my needs including the fact that it has the GPS, so it isn't limited to my home. I have had some false alarms and they're very responsive and very quick. They're also very forgiving. The only thing is that the button doesn't really hold its charge well but that's a minor detail.

5 years ago

Reply from LifeStation

We are aware that false alarms can happen rather easily. The button is sensitive since it needs to be able to register a fall, but a downside of this is that at times it can go off when there is no need.

Thank you for taking the time to write a review Sharol.

May. 29th, 2018

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Randy Foos Fort Collins, CO

I picked it because of the price. The set up was rather easy to do and they walked me through it. It was pretty quick and painless. We've had to use it one time alread and it very quickly notified everyone about what happened. I'm pretty satisfied with it.

5 years ago

Reply from LifeStation

I am happy that you feel comfortable with our product.

Thanks for the review Randy!

May. 30th, 2018

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Penny Cavlwell

The AARP gave them a recommendation and since I liked it I just went with it. I've only had it for a week but I've already tested it and set it off by mistake. It just works fast. Every time I've called they've been quite responsive.

5 years ago

Reply from LifeStation

We never know if the button press is due to an accident or an actual incident, so we always strive to answer every call as quickly as possible.

Thank you for choosing Lifestation, and thank you for writing a review Penny

May. 30th, 2018

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Carrie Mauldin

I am a service coordinator at a facility for senior adults. I am also a pastor's wife. Between my residents and my church members, I have signed up many for your medical alert button. I have been very pleased with every aspect of the service and the product.

5 years ago

Reply from LifeStation

Thank you for spreading the word about our company. We always strive to be as efficient and effective as possible when dealing with something as serious as someone's health. Thank you very much for the review Carrie and i hope you continue to be pleased with our services.

May. 24th, 2018

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Sabrina Royster, daughter of client. Winlock, WA

It makes me feel better knowing that LifeStation is able to tell if my mother has fallen or she can touch the button if she needs help. I don't like that it goes off when she is just sitting still, and the person still calls her contact people and the ambulance even when she follows instructions to press button if she is okay. That they still call her contacts upsets them for no reason. Has happened a few times in last 4-5 months.

6 years ago

Reply from LifeStation

I am sorry to hear that Sabrina.

If the device went off accidentally and your mother was able to say that it was just an accident, the monitoring specialist should not have called the names on her contact list.

May. 31st, 2018

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Donna Ortiz

Someone recommended it to me, so I got it for my mom. If I had any questions they are very nice when answering them. Whenever my mom presses the alert button they come online right away and reassure her. The response is just immediate. I'm very impressed with them. I think it's a good product.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Donna!

Dec. 14th, 2018

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Anonymous Belle Glade, FL

From the information listed online, I thought it was the best fit for my mom's needs, so I got it for her. Anytime there has been an issue, they've addressed our problem quickly. The button does exactly what they said it would do.

6 years ago

Reply from LifeStation

Thanks for the review Anon!

Dec. 14th, 2018

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Brenda Austin Orangeburg, SC

Basically, I needed the service for my father. I think they were the same company that I had gotten for my mom, and since it had been so beneficial I got it for my dad too. Customer support has been helpful, they explained everything to me clearly. I've had no issues with them. During the couple of times that I tested the service I thought that it took a little too long for someone to respond. I would've liked it if the response came on a bit more quickly.

6 years ago

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Becky Jones Metter, GA

I researched other equipment and the battery life and the fact that it's rechargeable were the things that convinced me. I got it for my mom and we're both very pleased with it. The button is mobile, so it can go anywhere with her.

6 years ago

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Bernice Merte Ann Arbor, MI

They provided everything that I needed at a reasonable price, so I got it. I haven't had it for long, but I always get a very quick response whenever I accidentally hit or push the button. When that happens, the are very polite about the situation.

6 years ago

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Roger Rullo Covina, CA

My girlfriend was the one that chose it for me. I mainly got it for her peace of mind, though it also gives me some security knowing that it's there. The button appears to be cheap, but I've accidentally set it off and it seems to work. They respond and react after I push the button, especially if they get no response back from me. Though in my first experience testing the equipment it took them several minutes to respond. Fortunately, I haven't had to use it for an emergency.

6 years ago

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Doreen Jones Citrus Heights, CA

The service was referred to me by Kaiser. I really haven't had to use it but they have been very responsive when I hit the button on my wrist. I love the fact that I have the lock box on my door. That way emergency personnel can come in when management is not around without having to break down the door.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review.

The lockbox is one of our more underrated extras that we have with our system. It would be very unfortunate to have a fall and press the button only to then have your door knocked down trying to get to you. Having the lockbox avoids that issue entirely and it helps you feel a bit more safe knowing that the people who need it will have proper access to your home.

Oct. 30th, 2018

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Leon Byrd San Marcos, TX

The 24 hour service was what convinced me to get it, besides the device can also recognize falls. Customer support has been very responsive. We've had a few accidents where I hit it and they have always responded quickly to those. I think it has a good value.

6 years ago

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Gertraud Ramsey Millersburg, OH

I wanted to get something like it and when I called my insurance company to ask for recommendations they mentioned LifeStation. So far I haven't had to use it, thank goodness, but I've called and tested it a couple of times now. Everything works fine. I think the price is fair too.

6 years ago

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Jesse Wayland Monmouth, IL

I checked with other companies and after researching them I decided to go with LifeStation. The device is easy for my sister to use. When we tested it and tried to get a hold of somebody it turned out that we had to change the button and upgrade it. There was a bit of a misunderstanding between whoever was on the other end and us. I don't think they really understood what we wanted done and they ended up sending my sister the button instead of sending it to me first. What happened after that was that my sister put on the new necklace on without realizing that it hadn't been activated. If I hadn't talked to her after she got it, it wouldn't have worked if she had needed to use it. I think there should be better communication between the people that do the upgrades and take care of the paperwork.

6 years ago

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Anonymous Grand Rapids, OH

I wanted to have something that my husband could have in case he needed help. He wore the bracelet part, but when we actually needed them they didn't respond. I pressed the button because he had fallen and they never called or anything. I ended up calling 911 for help myself. I thought it was all supposed to be a quick response but they didn't even call. They did text a couple of people, but that was not what we needed. I wasn't really happy with that. The button had worked once before when we pressed it by mistake. I hit it and they called immediately. It was just that when it was really necessary, they didn't call.

6 years ago

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Anonymous Española, NM

My daughter did the research on it and this one seemed to be the best way for us to go. I haven't used it for that long, but I do wear it. The necklace is light and it doesn't really feel like I've got something hanging around my neck. They answered pretty promptly when I ran my test.

6 years ago

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Scott (David) Mathis Atlanta, GA

I read some reviews about them online and decided to get it. Customer support is very easy to get in touch with. They're very customer friendly, courteous, and I always get a quick response from them. The button is very easy to use. Overall I've had a good experience with them and I'm very pleased with it so far.

6 years ago

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Doug Ludlow Kansas City, MO

I live alone and I've had a couple of minor strokes so I thought it'd be a good idea to get it. I wear it all the time. Customer support has always done everything that I've asked them to do. The two times I've accidentally set it off, they have been right there for me.

6 years ago

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Louisa Mccoy Coleman, TX

I think they contacted me or I got some information somehow. I mostly let my daughter take care of that and that's how I got it. I've had no reason to call them yet or ran into any problems so far. Since I'm 93 years old and I live alone though I'm sure I'll eventually need it. As far as I know, they are great.

6 years ago

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Carol Matthews Toledo, OH

I went with them because of its price and the kind of service they offered. They've been there whenever I needed them and have been reliable. They've answered the questions I've had very quickly. It is pretty expensive though.

6 years ago

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Nitaa Rowe Idaho Falls, ID

I was in the hospital for a while and when I came home I found out that my family had set it all up for me. I'm happy with it. I haven't had any call that was handled slowly. Everything has been taken care of quickly. I've had no trouble with customer support or with the equipment either.

6 years ago

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Anonymous Moneta, VA

I think I saw the ad in a magazine and decided to get it because of that. They've always responded whenever I test it to make sure that it works. I've actually done that from the basement to see if we had any issues with the range and it seemed ok. Other than that, we've never had to use it. It is expensive for what it is though.

6 years ago

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Vicki Brodhead, WI

My son picked it out for me. I've never really had to use it, but I've had times when I accidentally press the button. Customer support has always been there for me when that happens and the alarm goes off. They've answered every time.

6 years ago

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Eugene Daidone

I got it since I live alone, so I went and dealt with them myself. I test the instrument once every three or four months. When I do, they respond within 30 seconds or so. I have no complaints about it and I can forget about it, it's like it doesn't even exists. It's good

6 years ago

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Maria Mendoza Daly City, CA

We were referred to them by Kaiser. They have been very responsive whenever we have a problem or when we do the monthly checks to ensure that the system is working. I haven't really used it outside of that, but it seems to work. The value that you get for the price is great. Since my mom is turning 90 soon and we don't know what or when something will happen, it's really a lifesaver.

6 years ago

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Georgia Sullinger North Ridgeville, OH

I got it since my parents are disabled. They were the only service I was aware of at the time so I got it. I always get alerted if anything goes wrong and they also respond to any question I have. The button is also very accessible and easy to use.

6 years ago

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Johnandsharon Martinez Martinez, CA

Kaiser is our health insurance and they actually sent us some information about LifeStation. We ended up signing up for it. Customer support has always answered whenever I push the button. I just wear it around my neck and that's it.

6 years ago

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C.B. Schaumburg, IL

I just saw and advertisement for it and decided to try it out. It all just worked. Customer service is good and the quality of the equipment has been fine too. It has just been there, it's reliable and works alright. I did have a device that failed, it was the one that goes around the neck. They actually noticed before I did and replaced it.

6 years ago

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Marilyn Sears Peoria, IL

We checked out 3 different services and LifeStation was the strongest so we went with it. They are always there when I need them. The unit itself is very tough and never breaks. I've fallen four times already, but every time that happens I just forget I have LifeStation. Still, it's irreplaceable.

6 years ago

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Georgia Floyd Dallas, TX

I got LifeStation since I needed it. I'm a single person and I'm taking care of my mother. She was eligible for that so we got it. It all works the way they said it would work. As soon as you hit the button the alarm is set off and they respond. They do a really good job.

6 years ago

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Shirley Smith Waterloo, AL

My daughter in law was the one that decided to get it for me. She has medical experience and she thought this one was the one that worked best for what I needed. I did order a battery once and that took a while to be delivered, but that was the only issue I ever ran into. I had no other problems with them.

6 years ago

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Paul Nixon Fredericksburg, TX

We looked into it some time ago and the price was one of the things that made us settle on it. Service in general was important too so we considered that as well. The only issue I have with the equipment is that the base thing doesn't speak loud enough when it starts saying 'emergency.' I want to have a different one that speaks louder since this one doesn't seem fit enough for that. I've had a lot of false alarms but they always respond promptly. They got that just right.

6 years ago

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Anonymous Santa Rosa, CA

I think Kaiser gave me some information about them and, since I trust them and everything they do is ok by me, I went and checked it out. Customer service is great. I ran into one little problem once, but they were very courteous and helpful with that. My only complaint right now is with the device. I thought that the button would attach right to the wristbands but that just doesn't work. I've actually given up on that and just keep the button in the bathroom by the shower. I have been very fortunate in that I haven't really needed it, but I thought the wristband would be better.

6 years ago

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Anonymous Des Plaines, IL

I can't quite recall why I got it, I just did some research and thought they were reasonably priced. When I called them the operators answered my questions and were good, so I got it. I don't really use it a lot, but whenever I do call them they answer promptly. My device is several years old now, but it has been working fine. I'm happy with it so far.

6 years ago

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Shirley Thayer Oakland, MD

My brother had a bad carotid artery and died from it when he was only 45. Since I needed to have some help I got LifeStation. I feel more confident having it while being away from people. If I have to call for help, I know it's there. I know that because whenever I call for testing, somebody is always there for me. I haven't had any problems.

6 years ago

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Marieandben Lane Fresno, CA

Kaiser actually recommended them to me, so I got it. Customer service is great, they let me know when my batteries need recharging or if I need to get a new one to replace the old one. It's all very easy to use and I just carry it with me.

6 years ago

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Joan Sciarretta Happy Valley, OR

My son got it for me. Luckily I haven't had the occasion to use it much, but I find it to be very good. It goes off on its own and I don't know why, but that doesn't happen very often. If I need it I'm able to just push the button and they talk to me.

6 years ago

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Gloriaa Diaz Farmingdale, NY

I don't use it but my mother does. Every time it goes off, they always respond whether it was just my nephews playing with it or an actual emergency. It has always worked when we needed it and it's always on. It could always be cheaper though.

6 years ago

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Jackie Borsuk Irvine, CA

My daughter did some research and picked this one out for me. The price was just very reasonable I think and since they all do about the same thing so she went with it. I use it every day but I haven't had any problems where I needed to call customer support. It's all been working fine.

6 years ago

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Margaret Smith Centre, AL

My children were the ones that looked at some of them and they decided that this one would be the most useful one for me. I've never had to use it. I accidentally smashed it one time in the years that I've used it. Still, they've always been nice when I call to test it. I think they would be useful if I ever need it. The only concern I have is that if I was way from the main station I don't think I'd be able to communicate with them if I needed to. I know that if I'm next to it I can use it to talk to them with it, but I don't know if I can use the arm band for that too. I've accepted it as something that I need and it gives my children consolation that I wear it

6 years ago

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Anonymous

It had about all the things that the others offered, but customer service was a lot nicer, so I went with it. They have always been good and fixed whatever problems I had. I haven't needed to use it, but it's always been there ready for me to use. I test it every month and it gives me security to know that it works.

6 years ago

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Wanda Lucas Rio Linda, CA

After I fell and ended up in the hospital, Kaiser sent me a letter to let me know about it. Since I have insurance with them, I just joined. I've never had to use it, but I know it's there and I can call for help if I need it. I have faith in them and I feel safe wearing it. I'm just pleased with it.

6 years ago

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Lois Barker Santa Rosa, CA

Kaiser recommended it to me, so I got it. When I first got it a couple of years ago I realized that it didn't work outside of my home. I know to get that it costs more but I don't want to pay them for that. Still, I'm happy with the people that answer whenever I call them. I haven't had to call them for an actual emergency, but they are always nice. They helped me get a couple of replacement parts. I have no complaints about them.

6 years ago