Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.

Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.

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The Good

  • Low Price and No Long-Term Contracts
  • Multiple Plan Options
  • System and Warranty
  • Fastest Response time in the Industry
  • Complimentary Alert Messaging
  • 30-Day Money-Back Guarantee
  • Five-Day Battery for Mobile System
  • Waterproof Alert Button
  • "Find My Loved One" Feature
  • Free Spousal Alert Monitoring
  • LifeStation Reviews
  • 1,000-Foot Range from Base Station

Low Price and No Long-Term Contracts

LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.

Multiple Plan Options

LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:

In-Home Landline — $19.95 per Month

This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency. 

  • Shower-safe buttons wearable as a pendant or on the wrist
  • Sensitive whole-house 2-way speakerphone
  • Optional fall detection pendant available
  • Plug compatible with landline phone jack or modem - optional Cellular System available

In-Home Cellular — $26.95 per Month

This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home. 

  • 2-Way voice pendant
  • Shower-safe pendant up to 600-foot range (2 football fields)
  • Easy setup - connect to phone line and power within minutes
  • No activation or setup fees 

Mobile LTE — $34.95 per Month

This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.

LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country

  • Fastest, most reliable nationwide LTE Network
  • Most accurate location services, utilizing GPS and Wi-Fi
  • Fully waterproof — take it in the shower or bath with no worries
  • Longest battery life — up to five days without needing a charge

System and Warranty

LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.

The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.

Fastest Response Time in the Industry

LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.

Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.

The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center. 

Complimentary Alert Messaging

A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.

30-Day Money-Back Guarantee

LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.

Five-Day Battery for Mobile System

LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket. 

In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge. 

Waterproof Alert Button

All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances. 

"Find My Loved One" Feature

For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.

Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time. 

Free Spousal Alert Monitoring

If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month. 

LifeStation Reviews

LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.

1,000-Foot Range from Base Station

LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency. 

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The Bad

  • Additional Fees

Additional Fees

One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers. 

The Bottom Line

LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.

LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.

If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more. 

We'll Introduce You!

Call our recommended rep over at LifeStation below.

1-(866) 719-4597

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User Reviews

Star Rating

4.5
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2,420 Reviews

Review Breakdown

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sandra nidetz

April 30th, 2019 DETAILS arrow_drop_down
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sometimes when i test the machine it seems to take too long for an answer

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Reply from LifeStation

Apr 30, 2019

We appreciate your feedback Sandra! The safety of our users is our #1 priority and we are constantly working to ensure that you get the fastest response time possible.

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Connie Conner

April 23rd, 2019 Rocklin, CA

Very helpful Immediate response once I made my decision

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Reply from LifeStation

Apr 23, 2019

Thanks for the review Connie!

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Kathryn Huffman

April 23rd, 2019 Vista, CA

After 3 weeks, I still haven't received my LifeStation product. I am VERY disappointed that the customer service representative who signed me up said it would arrive in 3-5 days and it still isn't here 20 days later!

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Reply from LifeStation

Apr 25, 2019

Thank you for your feedback Kathryn. We tried reaching out to you on Tuesday to resolve this issue but we were unable to reach you. Please call our customer service line at 800-998-2400 so we can resolve this issue as efficiently as we can.

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Betty Luther

April 22nd, 2019 DETAILS arrow_drop_down
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The time I needed help they were very fast.

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Reply from LifeStation

Apr 23, 2019

Thank you for taking the time to write a review Betty! I am glad that we were able to provide the help that you needed.

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Ednamay E. Taraba

April 22nd, 2019 DETAILS arrow_drop_down
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Can not wear it, way to heavy. No good for just sitting around home and sleeping, not what I expected and way to expensive

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Reply from LifeStation

Apr 25, 2019

Thank you for taking the time to write a review Ednamay. We tried reaching out to you on Tuesday to discuss returning to your original device, but we were unable to reach you. If you would like to discuss this situation further, please call our customer service line at 800-998-2400.

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David Sbaffi

April 22nd, 2019 DETAILS arrow_drop_down
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The service is great and the people I have talked to have been great.

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Reply from LifeStation

Apr 23, 2019

Thanks David!

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Paul

April 22nd, 2019 DETAILS arrow_drop_down
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The recent instructions to set-up the unit included a phone number that I was not able to make contact with.

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Reply from LifeStation

Apr 23, 2019

Thank you for your feedback Paul. I am sorry to hear that the number you received was unable to be called. If you still require assistance with the device please call our customer service line at 800-998-2400 and they should be able to help you with anything you need.

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Karen

April 22nd, 2019 DETAILS arrow_drop_down
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Good service and Always helpful. Best value for the money. Thank you. Keep up the good work.

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Reply from LifeStation

Apr 23, 2019

Thank you for taking the time to write a review Karen!

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Norman

April 22nd, 2019 DETAILS arrow_drop_down
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Long wait after calling before getting an answer

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Reply from LifeStation

Apr 23, 2019

We appreciate your feedback Norman. The safety of our customers is our #1 priority and we are always working to ensure that you get the fastest response time possible. If you have any more concerns please feel free to call our customer service line at 800-998-2400

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Helen

April 22nd, 2019 DETAILS arrow_drop_down
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It works! My mother in law has pushed the button several times over the years with no problems.

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Reply from LifeStation

Apr 23, 2019

Thanks Helen!

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Leonard Gust

April 22nd, 2019 DETAILS arrow_drop_down
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I've moved around a bit for a few years and also moved the system in complete confidence and without a problem.

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Reply from LifeStation

Apr 23, 2019

Thanks for the review Leonard!

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Mike Epple

April 22nd, 2019 DETAILS arrow_drop_down
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Great service. Very responsive. Friendly and caring when contact by parents.

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Reply from LifeStation

Apr 23, 2019

Thank you for taking the time to write a review Mike!

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prefer not to answer

April 22nd, 2019 DETAILS arrow_drop_down
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Staff is helpful when we call to check the unit

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Reply from LifeStation

Apr 23, 2019

Thank you for the review!

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Kressie

April 18th, 2019 Arcadia, FL DETAILS arrow_drop_down
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I have locked myself out of the house and they even let me get back in the house. Nobody was around to help me get in and I had to call in.

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Reply from LifeStation

Apr 18, 2019

Thanks for the review Kressie!

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Anonymous

April 18th, 2019 La Quinta, CA DETAILS arrow_drop_down
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The customer service has been pretty good over the years. I've had one bad experience. The phone call dropped and that was my big problem but I've got that straightened out and I call LifeStation first and tell them I'm going to test the system and it's been working fine.

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Anonymous

April 18th, 2019 Miami, FL DETAILS arrow_drop_down
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It would be nice if it was smaller and less obtrusive but other than that it works perfectly fine. My mother needed it because she fell down and she needed to use the device and they called me at the same time they called the rescue. Keep up the good work LifeStation

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Carol

April 18th, 2019 Boise, ID DETAILS arrow_drop_down
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They are always very helpful. If there is an issue, it gets resolved quickly. We used the device when there was a fall and it was very efficient.

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Gladys

April 18th, 2019 Tyler, TX DETAILS arrow_drop_down
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They helped me whenever I called. Every time I used the device, it worked beautifully. I've called them several times when I was caring for my mother and when I ran my test, they answered promptly.

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Emma

April 18th, 2019 Corona, CA DETAILS arrow_drop_down
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They always respond immediately and don't hesitate to call if I need help. They respond immediately. We usually test it once a month and there's no issue.

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Marilyn

April 18th, 2019 Melville, NY DETAILS arrow_drop_down
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My testing has always been a positive experience. The only negative comment I had is that unfortunately the device only allows you to use it within the area of your home and not when you outdoors.

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Reply from LifeStation

Apr 18, 2019

Thank you for taking the time to write a review Marilyn! If you are interested we do offer a Mobile GPS Device that keeps you protected not just in your home, but outdoors and anywhere you would like to go. If you would like to hear more about this device, please feel free to call our 24/7 customer service team at 800/998/2400 so they can help you determine if you would to switch to this new device.

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Bethtaver

April 15th, 2019 Gainesville, GA DETAILS arrow_drop_down
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They have always been very helpful and we've had a couple of times in need of their help and they've always been very good about it. Every time that we have needed assistance, it has always been a matter of seconds. The device is very convenient. Sometimes we test it and they're there doing their job.

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Anonymous

April 15th, 2019 DETAILS arrow_drop_down
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There has never been a problem with the system. I'm so used it it's like second nature. We just tested it and everything went through fine.

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Anonymous

April 15th, 2019 DETAILS arrow_drop_down
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They have always been available. I test it about every month to make sure it's active. One time it was used by mistake because I hit the device and my granddaughter had called me and told me that they had paramedics coming so I had to meet them at the door and tell him I was fine.

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Anonymous

April 15th, 2019 DETAILS arrow_drop_down
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Sometimes it doesn't seem like I'm getting through to them. I have been having a lot of trouble with my phone so that causes me to have trouble with my life alert device.

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Vivian K

April 15th, 2019 DETAILS arrow_drop_down
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Every time you call in you get the EMT's to come to the house. We like it because it's efficient every time. We needed it on a Saturday, at 7:30 in the evening, and also again at 3:30 in the morning.

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Joseph

April 15th, 2019 DETAILS arrow_drop_down
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They always answer me right away when I push the button. It's convenient. I have used it quite a few times to get the ambulance.

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Anonymous

April 15th, 2019 DETAILS arrow_drop_down
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It was just wonderful. People just came in and took her right to the hospital, it saved her life.

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Ruth

April 15th, 2019 DETAILS arrow_drop_down
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They always answer me within 40 seconds. They're very courteous.Very clear, very concise. Just very good. I like that it's easy to access. It's powerful. I can talk from close by or in another room or even from the basement and they can hear me. I like that if they don't get an answer, they come automatically. The one time I really needed it, I had an issue, it was not LifeStation, it was the phone line because it was down. I was not able to use my LifeStation and I was on the floor for 2 days and finally somebody came to fine me and I had medical treatment after that. It wasn't LifeStation's fault, it was the phone service's.

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Linda

April 15th, 2019 DETAILS arrow_drop_down
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They've always been there when I needed them. LifeStation is always there when I hit the button, they answer right away. When I fell and I couldn't get up, I needed help so they called the fire department and they came and got me up.

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Paul

April 15th, 2019 DETAILS arrow_drop_down
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I like it. It's handy. I tested it one time and it was a little bit longer than usual and I happened to walk out of the house and while I was out, the person called me and I got the fire department and police pulling up in front of my house. I'm satisfied with the job they've done.

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Ramona

April 15th, 2019 DETAILS arrow_drop_down
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I've only used LifeStation once and the response was good.

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Max

April 15th, 2019 DETAILS arrow_drop_down
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They've been reliable. It's worked for my mom and it's an essential tool for her to be able to live at home. It's been very reliable. They seem to update things correctly and there hasn't been really much of a problem or issue with it. We have tested it on numerous occasions and the customer support and feedback we had was always prompt and accurate so we were happy with that. We've had it for 5-7 years now. Early on, there were a number of times that in her sleep the button got pressed but in the last three years, that hasn't been an issue so there's not even been false alarms which is good for everybody.

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Clare

April 15th, 2019 DETAILS arrow_drop_down
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I've always had a quick response from them and the people that I've talked to have always been informative and very nice on the phone. I like everything about it. I wear it every day and every time I've use it, the people that had come on came some quickly. I had to change the black cloth that hold it because it made my neck raw and hurt so I got a shoelace that was very thin and put it on and that's been fine.

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Geraldine

April 15th, 2019 DETAILS arrow_drop_down
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They always answer the phone it seems. It's a little longer than it was when I first ordered it. I would be a lot more at easy if they answered quicker when they are called. The wait time is a little longer than before. I have the full alert for the falls and it's very sensitive. I have set it off a few times because it's more sensitive than the original I had.

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Anonymous

April 15th, 2019 DETAILS arrow_drop_down
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It's okay for what I need but it doesn't reach the farthest that I go.

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Barbara

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When I need the customer support, they were very responsive.

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Ella

April 15th, 2019 DETAILS arrow_drop_down
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The reason I've had trouble with the customer support was that the batteries go down after it's been on the charger all night and it shouldn't do that. The device is so big and heavy. I'm sick of it going off accidentally several times.

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Rena Maxine

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Every time I have ran a test on it, they are automatically right on. Sometimes I like to wear the wrist device but it's always too big for my arm.

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Dianna

April 15th, 2019 DETAILS arrow_drop_down
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They have always been good about helping me.

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Sandra

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The contract said that they would send us a prepaid box to return the LifeStation equipment and they didn't.

Verified Customer

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Jean

April 15th, 2019 DETAILS arrow_drop_down
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The bracelet that you wear is too heavy and it messes up your clothing. When I tested it, I got a good response.

Verified Customer

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Agnes

April 15th, 2019 DETAILS arrow_drop_down
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Every time I push the button, they're right on on time. I used it about five months ago when I fell off my stool and I pushed the button and the fellows were there in no time at all.

Verified Customer

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Joyce

April 15th, 2019 DETAILS arrow_drop_down
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The device is very user friendly. I have tested it several times and it's worked every time. There was one time it didn't report but I contacted LifeStation and they immediately reset it. Every time I've contacted them, LifeStation has answered immediately and answered all of my questions.

Verified Customer

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Janet

April 15th, 2019 DETAILS arrow_drop_down
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Even when I accidentally push the button, they get on the line. The customer service is very friendly. They're very very courteous. I live by myself so it's very helpful. There's not been any issues or anything that I dislike about it. One time I wasn't feeling good and I lost my balance and everything and they were real concerned and asking "are you sure you're okay?" and then they called back to know if I needed help.

Verified Customer

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Wilma

April 15th, 2019 DETAILS arrow_drop_down
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I've had to use it several times and I have injured myself and it's nice to know that I can get someone here to help me get up off the floor.

Verified Customer

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Ed

April 15th, 2019 DETAILS arrow_drop_down
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The customer service has taken good care of me and solved all my problems. I don't dislike anything, I'm satisfied with the device and happy with the service.

Verified Customer

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Lee

April 15th, 2019 Honolulu, HI DETAILS arrow_drop_down
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LifeStation always calls me right away whenever there's a problem with our system but we never had much problems. When we test it, it goes real quick.

Verified Customer

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Vicki

April 15th, 2019 Amarillo, TX DETAILS arrow_drop_down
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There are no dislikes about LifeStation. We've used it several times and everything about it has been good.

Verified Customer

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Robert And Norma

April 15th, 2019 Bedford, MA DETAILS arrow_drop_down
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The customer support is always responsive and their answers are to the point. The one I wear on my wrist is too big.

Verified Customer

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Thomas W.

April 15th, 2019 Morongo Valley, CA DETAILS arrow_drop_down
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They do what they say they're going to do and they do more than you expect they'll do. I like the way that they people you talk to answer your questions you need to ask and they're right on the spot. Every time I push the button they always come right on and within a couple minutes they called the fire department on me.