Name: LifeStation
Rating: 4.5

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Verified Customer

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Don E. Wellington, KS

Customer service always seem available to help. The device seems to always work, it always is operating. I don't have any complaints, it's been very satisfactory.

5 years ago

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Verified Customer

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Elsie Lake Charles, LA

I would like it to be smaller and more inconspicuous. I don't want people knowing I have it, and it shows under my clothing. I would like them to call me and check in on me every once in a while.

5 years ago

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Verified Customer

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Mary Ann Estacada, OR

I am very happy with LifeStation. Customer service is very understanding and considerate. They are very good at getting someone out to help when I hit the button.

5 years ago

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Verified Customer

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Dianna C. Richmond, VA

I am satisfied with the service. Often times I or somebody else will push the button by mistake, and they will call to make sure everything Is ok within a matter of seconds.

5 years ago

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Verified Customer

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Elsie Paradise, CA

Even if I accidentally hit the button, they are there for me instantly. The ambulance even came to me when I was in a church service. They always respond instantly.

5 years ago

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Verified Customer

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Anonymous Augusta, GA

I've tested it out a couple of times and both times I was very pleased with the respond. It's compact and functional and does what it says it's going to do.

5 years ago

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Verified Customer

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Elsie Portland, OR

I use it to test once a month and the customer service is always right on. They're always very, very nice and courteous so I have not complaints. It's so dependable.

5 years ago

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Verified Customer

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Linda Jane San Angelo, TX

I like the easiness of the device. I don't have to push a lot of numbers to talk to them, I can just press one and get a hold of someone very quickly.

5 years ago

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Verified Customer

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Candy

Every time I have called, LifeStation has been very quick to respond, very helpful, and very considerate. The only downside is sometimes the device accidentally goes off.

5 years ago

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Verified Customer

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Iris Frostproof, FL

I thought it was very economical, I was really surprised when I found out what the price was. It means a lot to me that I can feel safe now because I was totally alone.

5 years ago

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Verified Customer

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Richard Las Vegas, NV

They're right there when you need them, when you push the button they will answer. It's compact and convenient to use. The price is competitive and affordable.

5 years ago

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Verified Customer

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John Verona, PA

This is better than some of the other ones because you can be outside and if you accidentally set it off you can answer them without somebody showing up unknowingly.

5 years ago

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Verified Customer

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Cheryl Cincinnati, OH

It is a little bigger than what they told me, but it is efficient. It seems to work well, and the fall detection has worked appropriately. They respond fairly quickly and answer my questions when I call.

5 years ago

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Verified Customer

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Anonymous

They responded not too quickly, maybe like 30 seconds. But when they responded to even the test, they notify everybody on the alert list without telling them it's a test or not.

5 years ago

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Verified Customer

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Mary Goldsboro, NC

Every time I need it and push the button, someone always answers and tried to help me every way they can. I was very satisfied with the call I made and the way they answered.

5 years ago

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Verified Customer

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Mary Cottonwood, CA

I've tested the system monthly and they're very pleasant. We've had no problems so far. The system works just like it should and they called right away and ask if you are ok.

5 years ago

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Verified Customer

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Beverly Farmington, MI

They've been very quick to respond and easy to work with over the phone. We haven't had any problems with it and notifications would come in promptly and without any errors.

5 years ago

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Verified Customer

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Kathleen Santee, CA

They're always very prompt to answer whenever I fall down and help arrives quickly, very courteous and patient. It's very easy to wear and to use, it's an excellent product.

5 years ago

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Verified Customer

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Martha Longmont, CO

They're there when I need them and theck check in with everyone to be sure I'm okay. They're knowledgable and the device is very convenient. It has everything I need.

5 years ago

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Verified Customer

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Shirley Marlene Zanesville, OH

It's quite touchy. I lean over on it and it says that it detects a fall. I'd wear it more if it wasn't so sensitive but it works out fine when I do have it on.

5 years ago

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Verified Customer

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Bill Caledonia, MI

I have talked to them several times when it's gone off and we've had a really good response from the company. The only complaint that I've had is having someone take care of our text messaging and they haven't done it yet.

5 years ago

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Verified Customer

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Elaine Boca Raton, FL

I feel very confident with LifeStation. The device is very handy. Sometimes I wear it on my wrist, sometimes on my neck. It is always within my reach.

5 years ago

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Verified Customer

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Bernie Homerville, GA

The device is comfortable and easy to use. Its water proof, so I don't need to take it off in the shower. I always receive a call back when I push the button.

5 years ago

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Verified Customer

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Maureen Pleasant Hill, CA

I have had a good experience with LifeStation so far. They've called me several times just to see if their service was ok. I am also able to call them anytime.

5 years ago

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Verified Customer

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Rebecca A Albuquerque, NM

The device is very easy and accommodating. It's not very big, so it doesn't take up a lot of room. Customer support takes care of everything that I need.

5 years ago

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Verified Customer

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Jane Aitkin, MN

Customer service is always attentive and there for us when we call. It was only effective for about 400 feet from the home, and I wish we could've went further with the same security.

5 years ago

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Verified Customer

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Nancy W Clearwater, FL

The people are very friendly. The quality of the equipment is great because I can wear it swimming. Their customer service is the highest for my situation.

5 years ago

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Verified Customer

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Guy Sacramento, CA

It seems like when I need them they are there. I get a lot of help when I call them, and my questions are answered I just wish they could be more helpful. They sent me the home device when I was waiting for the device I take with me when I'm not home, so I had to carry the first one around for a while.

5 years ago

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Verified Customer

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Arlene 33484

I'm not happy with it. I mean I can't wear it at night to sleep because if I turn around and lay on my stomach the paramedics call. So I can't live like that so I don't wear it. It's too sensitive; it goes off every time I try to sleep with it. The customer service is attentive because the button goes off. They're always calling and call me back and make sure you are okay.

5 years ago

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Verified Customer

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Anita F

I never had to use it when I've fallen but the only time it goes off is when I clean or the baby comes in the room and they're always very nice about it.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Anita.

Many of our button presses are accidental, so we make sure to be as kind as possible with our users so that they can continue to feel peace of mind with our device.

Sep. 24th, 2018

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Verified Customer

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Anonymous Englewood, CO

Well because it's here when I need it, I've never had to use it yet but if I needed to it'd be fine. When we had a problem with the device, they sent another one right away.

5 years ago

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Verified Customer

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Wendy Tifton, GA

They've been pretty good. I've never had any problems when things are not working right, they've worked with me on it. I've been sent out new units right away. They are very helpful. It's pretty good, I guess I wouldn't mind if it was a little bit lighter.

5 years ago

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Verified Customer

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Mary Visalia, CA

They've always answered my call. I had a couple of emergencies and they're almost right there or they've confirmed when it was a mistake and so they were right on it. They had the ambulance when I needed the ambulance.

5 years ago

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Verified Customer

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Kathleen Kansas City, MO

Whenever I called them, customer service was very friendly and everything. They're very helpful. Whatever dealings I've had with them has been positive.

5 years ago

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Verified Customer

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Patricia

I have had a problem when I felt really hard and I was really upset because I needed taking care of to get the ambulance here and it takes so long, like 5 times before they answer, so I was unhappy with that so they sent me a new device. They said to call and get it activated. It took me several times of calling because everyone was busy, busy. I'm looking for something else.

5 years ago

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Verified Customer

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Beulah Marble Falls, TX

Every time I rechecked it, they were very responsive and I had a very good experience with it. I find it very easy to use when we were out of town or out of country.

5 years ago

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Verified Customer

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Elaine Orlando, FL

I think the one or two occasions we have used it, they seem to respond in a timely fashion and with courtesy and professionalism. So far, we've had a good experience.

5 years ago

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Verified Customer

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Laurie

A lot of times, when we pressed the button, it would take a little while to go through and get to someone. I like to know that someone is there that can come and help them if they need it.

5 years ago

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Verified Customer

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Jensen Burlingame, CA

Customer service was able to resolve any questions I had very quickly and very professionally. It provides flexibility and security to have in his home or out about.

5 years ago

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Verified Customer

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Beverly South Salem, NY

Customer support is very reliable. The person who answered my call was very courteous, smart, and capable and she said that she would be with me until I was safe.

5 years ago

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Verified Customer

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Nancy Portland, OR

Seems to me that sometimes they are not really quick at answering any kind of emergency call that I make. One time, I inadvertently pressed the button. The sirens went off and I waited for someone to call me so I could tell them it was a mistake, but they took a while.

5 years ago

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Verified Customer

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Jerry Cedar Rapids, IA

LifeStation has done everything that I thought they should do. They have answered our calls, and sent the support that I needed. I appreciate all they've done for us.

5 years ago

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Verified Customer

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Ruth

I really like that their device is light and I feel confident with it, unlike the last medical alert device I had. LifeStation is always there right when I call. Their product is top of the line as far as I'm concerned.

5 years ago

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Verified Customer

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Beverley New Port Richey, FL

I initially got this medical alert device because they offered and provided more than I wanted. I think the device LifeStation provides is a little bulky and cumbersome.

5 years ago

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Verified Customer

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Willie Mae Coppell, TX

I really like the easy payment plans LifeStation provides. When I call them, they respond to me. They're very dependable, and so far everything has been good.

5 years ago

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Verified Customer

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Nelson League City, TX

I've talked to customer support to do the tests and they were friendly. It appears to work but it's limited to being used inside the house and in my case part of the backyard.

5 years ago

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Verified Customer

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Anonymous Fremont, CA

It's a little slow when they mailed out the replacement for my charger and the same thing happened on my unit. If they're too long in getting it here, because if you really need it you'd be in trouble.

5 years ago

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Verified Customer

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Nina Rochester, MI

The customer service has been very helpful. We've had a few power outages and they immediately wanted to make sure that first of all everything was alright and the equipment was working properly.

5 years ago

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Verified Customer

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Barbara Magna, UT

Every time I've called into customer service, they've been really nice. I would like it if it were a smaller device. I feel more secure with this product.

5 years ago

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Verified Customer

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D Santa Clara, CA

Their medical alert device is easy for me to work with and suits my needs well. The device hasn't given me any trouble and I know it would help me if I fell.

5 years ago