Name: LifeStation
Rating: 4.5

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Verified Customer

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Diane Cook Edmond, OK

I wish they responded faster to the alert. I came home one day to find my mother unconscious on the bathroom floor. I pushed the button and it must've taken them five minutes to answer. It was just a slow reaction time.

6 years ago

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Tom Corbett Sewickley, PA

I liked the size of the wristband, that's what convinced me to get it. I think it's all pretty good, though occasionally the alarm goes off unintentionally. Still, so far so good.

6 years ago

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Anonymous Douglas, AZ

My daughter was the one who found them. I just started wearing it, so I haven't had an emergency where I need to call them yet. Still, I think it's a good medical alert system.

6 years ago

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Melinda Williams Valley Springs, CA

I got it because of the price. The gentleman on the phone was also very professional and answered all my questions. I haven't even plugged in the system yet though.

6 years ago

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Bruce Vanner Little Elm, TX

My insurance carrier was the one that recommended it for me. When I ordered it they failed to ship it when they said they would ship it. The supervisor that I talked to was very good about resolving the shipping problem that I had, but everyone else just transferred me around. As for the device, the battery life it has is very short.

6 years ago

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Joan Senitz Meridian, ID

I got it for my mother and they have been very wonderful with her. They have been very responsive every time she used the button. They contact people quickly.

6 years ago

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Elaine Viteo Audubon, NJ'

I just found that out on the internet and decided to give it a try. They give me very good support and are very friendly. The device itself has performed very well so far.

6 years ago

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anonymous O'Fallon, MO

I have nothing to compare it to, and ambulance came once because of my error. Other than that, no reason to comment, test it once a month, wear my necklace. Wish it were less expensive, but it is what it is

6 years ago

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JKS Warren, OH'

The button works very well. The straps holding it on my wrist keep going bad, lleading to a series of false alarms as the button rotates to the underside of my wrist causing it to be vulnerable to accidental bumping.

6 years ago

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Karin Cherry Valley, MA

They have excellent customer service. When/if the alert is activated they respond immediately and active the emergency medical plan without flaw. I highly recommend them!

6 years ago

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James McGee

Mercifully, I have not had to use the product for an emergency but I do monthly checks of the system and my calls are always responded to promptly and courteously.

6 years ago

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Thomas- Alexander Lane

Life Station is helpful in getting emergency help. But after that they drop the ball. It would be nice to know if a person is picked up and taken to the hospital where they went. I received a call about my husband but after the notification. Life Station did not know where he may have gone. I was not at home and it was alarming

6 years ago

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Bill Morrill

My aunt has had to utilize the service at least 6 times in the past two years. Each time I was notified and emergency services were already on site when I got to her home.

6 years ago

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Lois Booth

Purchased this for my 95 year old mother who lived alone. Scheduled tests of the system with email to me that all was good was helpful in monitoring her getting assistance if needed. However, I paid extra every month for the Fall notification. When needed it did not work and she lay on the floor for a long time until she could get herself to her cell phone and call a neighbor. She wore the pendent outside her clothing as directed by company. She fell without notice and did not try to stop her fall. LifeStation stated that trying to stop her fall would not set off the alarm. Not doing these were given by the company as reasons for the pendent not registering the fall. In addition, the customer service representatives gave other excuses for why the pendent would not work. If there are so many reason why it won't work, they why sell it and charge me extra. I would not use this company again, nor recommend it.

6 years ago

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Louanne Romaneck c/o Hersh

My mother has had to use her Life Station call several times and each time, the Life Station representative responded promptly andy mom got the help she needed.

6 years ago

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John Ort Hackettstown, NJ

I haven't had to use it yet personally. I have to contact them every month or so to check that the service is working. When I forgot to test it though, they never contacted me to notify me or to make sure that it was all alright. That's kind of a shortcoming.

6 years ago

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Anonymous Liberty, MO

Customer service has always been responsive when I call them or when they call me. The person that wears it keeps it on her wrist all the time, and it works even when she's out in the yard.

6 years ago

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Reginald Wilson Washington, DC'

I know that you're supposed to carry it around on you neck at all times, but since I'm in pretty good health I just don't have it all the time. When I called them first, I didn't get anybody on the line. They had to call headquarters and change the station that I had. After that change, they always answered very promptly.

6 years ago

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Joan Johnson Addison, PA

Late on a Saturday night I went and laid out in bed to go to sleep. I rolled over and I felt a sharp pain in the center of my chest. It wouldn't go away, so I called my son. He was 3 hours away so he just suggested I try and press the button. I did that and they sent an ambulance out to check on my vitals. I didn't even have to take the ambulance, but they really helped me.

6 years ago

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Verified Customer

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Gertie Mae Landry St Martinville, LA

My mother has one of those medical station, though she has never had to use it yet. Still she has never had any problem with it and it has never failed.

6 years ago

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Laurie Shuldt Albuquerque, NM'

Everything has been perfect, I've gotten an immediate response from the paramedics and they work really quickly. Customer service has been very supportive and patient.

6 years ago

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GinP_1016Ort Paradero Willard, OH

I chose LifeStation since it was the right price and I didn't need to have a contract with them. They are always right there when you push the button. Their reaction time is good and it's inexpensive.

6 years ago

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Roberta Steiner Topeka, KS

We got it because it was the right price. I once pressed it by accident and they called me right away to see if there was anything wrong. The thing is that they wouldn't let me stop paying for the service for a time while I was figuring out my living situation. I've been paying for it for a year without needing it because they wouldn't let me suspend the service for a bit. I'm hoping my son will return the machine so I can stop paying for no use.

6 years ago

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John Zagami Montclair, NJ'

My mother uses the device. When she falls, she presses the LifeStation button and they come get her. They have been very prompt when calling, no matter what time it is.

6 years ago

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Barbara Shocker Harrisburg, PA

My 94 year old father in law wears it. We chose it because you can wear the apparatus around your wrist. When we had to contact the main offices, they always come back to us very quickly and promptly.

6 years ago

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Ellen Curtis Morganton, GA

I actually haven't had to use it, but it doesn't get in the way at all. When we tried to call them and test the system it took a little longer than what I'd like. Other than that the device is small and easy to use.

6 years ago

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Esther Nagao Oakland, CA

I normally put it on in the morning after waking up. Then I just walk around with it and put it in the charger in the evening when I go to bed. The price is right, though my only problem is that they didn't give me much written information with the equipment.

6 years ago

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Brenda Elverling Duluth, MN

We got it for my cousin because of the features it had and the price. I don't think she's ever had to use it, but in my limited experience it has been good.

6 years ago

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Marilyn Treat San Jose, CA

Luckily I haven't had to use it. Still, when we have called in the answers have been forthcoming and it is easy to call in and find out what you need to know.

6 years ago

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Lisa Claspill Tecumseh, KS

We got it because it had a fair price. Customer service has been very friendly and helpful, no matter if we have questions about the set up or if we need help. It has never failed.

6 years ago

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Ronald Grass Tekamah, NE

I have the thing for my mother and she hardly ever uses it. There have been a couple of times when she fell to the floor and needed help getting up. They were not bad at all, and she has been satisfied with it.

6 years ago

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Cynthia H Lancaster Sunflower, MS'

We got it for my mother because of the price. Anytime we had a problem or something went wrong with the device, we always got an immediate response from them. We enjoyed using it for the peer we had.

6 years ago

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Raymond & Susan Rudd Arroyo Grande, CA

I haven't had to use it for anything, though I just accidentally set off the alarm. Customer service is always very helpful and the device is easy to use.

6 years ago

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Anonymous Houston, TX

I've used it when I fell. They called and asked what was wrong. The equipment works ok. The only thing I would change is make the chain or necklace a little shorter.

6 years ago

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Phyllis Ayers Lincolnton, NC

My son got this for me as a surprise after my husband passed away. I haven't had to use it, but I think it's good judging from other people's experiences.

6 years ago

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Maureen Stott Bountiful, UT'

My daughter set the stuff up for me. I've never had to use it, but I've talked to customer service because they wanted to make sure that it was still working.

6 years ago

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Karl Cox Elk Grove, CA

We've only tested it, but the person that needs it in the house wears it whenever I'm gone. Customer service has always been very responsive and quick and the device seems to be working okay. It's good as far as I can tell.

6 years ago

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Joyce Erickson Sacramento, CA

I live alone and it's helpful to have it. I haven't really used it, though I have knocked it and set it off accidentally. When that happens they've called me and it's been great so far. I appreciate the service.

6 years ago

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Vincent Carroll Washington, DC

We got it for our family members. We liked customer service because they answer our questions and take care of things right away. Though we've been having problems with the unit itself...

6 years ago

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Gina Ferland Youngstown, FL

I've actually purchased it for my father. He uses it around the clock. They typically answer within 20 seconds of an issue. The only thing is that we had a monitor that was not always reliable.

6 years ago

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Kourosh Bral Woodland Hills, CA

The service is for my Mom, so whenever she gets into a situation where she cannot help herself, she activates the device. They get back to my Mom within seconds and they take care of it right away. I'm completely satisfied.

6 years ago

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MM Marion, NC

I haven't used it much, but I've accidentally set it off a couple of times. I got a response right away, so I'd have to say that their response is very good.

6 years ago

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Volta Perkins Chicago, IL

I have an elderly mother who's 94, and I'm a football couch. Since I'm in and out of the house, I wanted to make sure that she could be taken care of even when I'm not in the house. It's pretty good.

6 years ago

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Barbara Moss Amarillo, TX

Response time is WAY too slow. The phone will "ring" about 4 times (I'm told it's looking for a signal with those rings), then another 7 or 8 rings before a human answers! I could be dying by then. I'm very disappointed with the time involved. The only reason I'm keeping the system and not depending on calling 911 myself.....is because the LifeStation works away from my home and I probably wouldn't have my phone with me.

6 years ago

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Tamara Wichita, KS'

We haven't had to use it yet, however, we have used it for tests once a month. Their representatives are very helpful, attentive and always taking care of my mother.

6 years ago

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Patricia Elyria, OH

I haven't really had to use it for an emergency yet but I use it. I checked it to make sure it works, to know it's working. Every-time I call them they're right there.

6 years ago

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Mildred West Columbia, SC

I'm glad I have Life Station, the price is great and their customer service is very good, I'm just real pleased, I feel safe with if and thankfully I haven't ever used it.

6 years ago

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Constance Kankakee, IL'

I wear Life Station all the time, I check the equipment once a month and my experience overall has been favorable, their customer support is great. I highly recommend it!

6 years ago

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S McElroy Mountain View, CA

I rate them a 9 because it is dependable and customer service is very courteous and on point. I am placing my life in the hands of this service and they give me everything I believe they should..

6 years ago

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Geneva Augusta, GA

The agent that stayed on the line with me when I fell was very good. He made sure I was okay until somebody came over and helped me get up. Overall, I'm satisfied with LifeStation.

6 years ago