Name: LifeStation
Rating: 4.5

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Verified Customer

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Miriam Erath, LA

Very pleasant, very kind and very knowledgeable is how I would describe their customer service. we've only used the system to test it, but I think it's perfect.

6 years ago

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Verified Customer

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Dorothy Albany, OR

Having it with me gives me a sense of comfort, and although I haven't used it, I carry it with me everywhere. We did hit the button by accident already, and they were all very nice. they're there if I need them!

6 years ago

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Jack Herrington Holcomb, NY

I have had LifeStation for just a couple months, and have never had an emergency where I needed it. A few times there has been a problem in which the battery did not stay charged for a full day, although they claim battery life “up to” five days. The problem is they use AT&T cell service, and that coverage is rather poor where I am located, so that puts abnormal strain on the battery. I looked at alternatives, hoping to find something with better battery life, and tried MobileHelp, with a 30 day trial period, which I have now returned. MobileHelp was a much more complicated system, and in a side-by-side comparison, the MobileHelp battery life was actually shorter. I had a few conversations with Customer Service for both of these systems, and Life Station was much more satisfactory. I think almost all systems use AT&T, so if that is the case, in my limited experience I think LifeStation is excellent, and I will look no further. It is simple and easy to understand, and Customer Service is accessible and helpful.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Jack.

You are correct in that almost all medical alert systems use the At&T network, so generally an area that causes problems for one system will most likely cause problems for the others.

As their coverage improves, so will our capabilities, but if you feel you are ever having problems with the signal in your area please give us a call and we will do what we can to solve the issue.

Thank you for choosing LifeStation!

Jan. 8th, 2020

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Jen Williams Vinton, VA

My mother has had the Life Station unit for several years and it has worked very well. When I called to add the “key lock” unit today, the representative automatically put me on the $3/month service charge. He didn’t mention the other option of buying the key lock unit for $40. A few weeks ago when I called in to ask about the key lock unit, the representative told me of the two options. So I felt as though the representative I talked to today who wanted to charge me the $3 monthly service fee without offering me to buy the unit for $40 was DECEPTIVE! If I hadn’t talked to another representative last week, I wouldn’t have known about both options. Honesty should always be the best policy!

4 years ago

Reply from LifeStation

Thank you for your feedback Jen.

Selling the lock box was a policy that we has discontinued several years ago, so it seems that the agent who told of the second option was confused and had forgotten the change in policy. Currently the lock box is only available at the current cost of $3 per month.
We are sorry for any inconvenience this may have caused.

Sep. 12th, 2019

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Jacqueline Arnold Spencerport, NY

Have had no emergencies but the button is easy to use and test and response is immediate when testing. Set-up was simple. I hang it off a grab bar at the far end of the shower and moisture has not been a problem. I keep it on the seat of my walker at night, next to the bed, and turn the button to the bottom so the flashing in the dark is not disruptive. So far, so good.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Jacqueline!

Aug. 14th, 2019

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Sharon Stevens Vancouver, WA

I am a new client and so pleased with the pendant and charging station. Had another service for several years but they never updated and became quite expensive. I have had a couple of accidental alerts and people were so very kind about it. I have shortened the cord on the pendant so it does not hang low enough to be activated by the edge of my desk! God quick responses to alerts.

4 years ago

Reply from LifeStation

Thank you for the review Sharon!

Accidental activations happen quite often in this industry, so our monitoring specialists are very aware of this and make sure to treat each situation as professionally and cordially as possible.

Thank you for being a member of the LifeStation family.

May. 24th, 2019

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Cheryl Dayton, OH

LifeStation is a Great product! We got our Mom, who is 92 and still living alone a LifeStation alert 9 months ago. She has not had to use it for an emergency yet, but has set it off by accident once. The dispatcher was very nice and understanding, and all of us got the alert text. They were right on the situation 👍🏻 We as her children are very glad she is using LifrStation!

5 years ago

Reply from LifeStation

Cheryl, we are so glad that you have been happy with the LifeStation service. It is great to hear that having LifeStation cold bring you greater peace of mind.

Thank you for taking the time to write a review!

Apr. 3rd, 2019

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Beverly Renee Hendricks Rialto, CA

When I fell and pressed my LifeStation necklace button, I was immediately spoken to through the LifeStation speaker system that is plugged into an outlet in my apartment. I recently upgraded, for fewer dollars, to a GPS LifeStation necklace. This is what I recommend for those who drive and move around outside their home. It's a little more bulky, however I feel so safe now with LifeStation. Very affordable.

5 years ago

Reply from LifeStation

Beverly, we’re so glad that you’ve been happy with the LifeStation service. It is great to hear that having LifeStation could bring you greater peace of mind. Thank you for sharing your thoughts with us!

Mar. 14th, 2019

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Valerie Las Vegas, NV

Received it yesterday, and after calling customer service today, they answered all my questions, and gave me more peace of mind, that, no matter what "someone" is always there when you need them too be. My family is my 1st sense of security, but, in this world today, when all are busy, or unavailable, I have my second sense of security, and that is...LifeStation. Thank you for giving me...more peace of mind.

5 years ago

Reply from LifeStation

Thank you very much for taking the time to write a review Valerie!

As you've said we pride ourselves on being able to provide peace and mind to our users, and i am glad that you feel the same way. Hopefully you will never need to use our device, but if you do you can feel comfort knowing that we will be there.

Jan. 11th, 2019

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Cindy Young New York, NY

Have had the systems for 5 years. Cannot say enough good things about this company. The main feature is they have their own call center. If you've ever used a company that outsources, you'll see the difference when the phone rings for 2 full minutes before they answer. Those 2 min. are the difference between life and death. My mother has had to use it 4 times and it has saved her all 4 of those times. Worth every penny.

7 years ago

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Verified Customer

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Michael Hiefner Plano, TX

Easy setup, good area coverage & quick Find response. My Parents live in a rural area and LifeStation works wonderfully.

2 years ago

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Verified Customer

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5 Jackson, MS

The last time I used it was fine, the ambulance was prompt getting here. They seem to help when needed, they're always there.

4 years ago

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Verified Customer

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5 Morgan Hill, CA

It's fine. I don't dislike it though I accidentally pushed the button in a grocery store and it went off and I was surprised.

4 years ago

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Verified Customer

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5 Clarksville, TN

Customer service is always available when I call and it is nice having it on all the time because they answer right away.

4 years ago

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Verified Customer

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5 Pismo Beach, CA

Feel very comfortable. Every time I pressed the button, even with a mistake, they answered right away and they've been very dependable.

4 years ago

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Verified Customer

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4 San Lorenzo, CA

It goes off with just a touch and it's too big. I've never used it but it's been activated twice and they contacted me right away so I was very pleased with that.

4 years ago

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Verified Customer

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5 Beaufort, NC

The string around my neck is hard to keep clean and change but it is the best and I've had to use it several times and it has been spot.

4 years ago

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Verified Customer

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5 Palmyra, VA

As far as the whole experience has been, it's been fine. I haven't had any problems, everything is done according to the way it is supposed to work.

4 years ago

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Verified Customer

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Danessa Staten Island, NY

They're very courteous. It's convenient to wear it around my neck. Each time I've used it the ambulance got here within five minutes.

4 years ago

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Verified Customer

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Lorraine Kennebunk, ME

My dad fell when he was outside and fractured his back. Because of the GPS connection he was able to use the device outside and get an ambulance.

4 years ago

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Verified Customer

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Barbara Rumley Chippewa Falls, WI

The pendant is a little bit bigger than I would have liked it but that's not a major thing. I've tested it once and it worked without any problems.

4 years ago

Reply from LifeStation

Thank you for the review Barbara!

Feb. 26th, 2020

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Verified Customer

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Brenda Bakersfield, CA

I've hit the button a couple of times by mistake and they answer and I say I'm ok and then they reset me. They were very nice and very cordial.

4 years ago

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Verified Customer

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Byron Round Rock, TX

She's used LifeStation probably a dozen times over the years and the response was immediate. I like the response time of the device.

4 years ago

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Verified Customer

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Becky Princeville, IL

My mother used it the other day. It really is a lifesaver. I've recommended lifestation several times to my mothers friends.

4 years ago

Reply from LifeStation

Thanks Becky!

Oct. 22nd, 2019

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Verified Customer

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Debbie

We test our LifeStation monthly and they are quick to answer. Also very polite. I will be recommending your products to friends and family.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Debbie!

Oct. 21st, 2019

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Verified Customer

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Richard Horn

Constant issues. It takes far too long for an operator to respond to a button activation, and sometimes there is no response at all. Power outages cause large problems with the base. Customer service is lacking. I will soon be cancelling my subscription and using a competitor's product.

4 years ago

Reply from LifeStation

Thank you, Richard for your feedback. We're glad we were able to speak with your mother to confirm that her console is functioning properly. Feel free to contact our 24/7 customer service line at 800.998.2400 with any additional questions.

Dec. 6th, 2019

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Verified Customer

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Diane U

I like the fact that there is no contract, Also when my dad has pushed the button to test it, they r prompt at responding

4 years ago

Reply from LifeStation

Thank you for the review Diane!

Oct. 21st, 2019

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Verified Customer

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Jean teal

The service has been a literal life saver for my mother on several occasions. The peace of mind it provides is priceless

4 years ago

Reply from LifeStation

Thank you for the review Jean!

We are so glad that the LifeStation system has helped provide peace of mind for you and your family.

Oct. 14th, 2019

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Verified Customer

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Hilari Perris, CA

Have used customer service a couple of time and they were pretty good. Tested the device and everything was fine, the response was very quick.

4 years ago

Reply from LifeStation

Thank you for the review Hilari!

May. 29th, 2019

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Verified Customer

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Anonymous Plymouth, IN

I fell once and I couldn't get up and I had a couple of good looking men come and pick me up and I also had a breathing problem once and the EMTs came and took me the emergency room.

4 years ago

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Verified Customer

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Anonymous Allegan, MI

I like the monthly updates and the monthly alerts. Everything has gone well and it is good to know it is there if we need it.

4 years ago

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Verified Customer

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Wendy Ransomville, NY

I wish it were more attractive but I have always gotten a very good response and they came right away and put me in an ambulance. I feel very secure.

4 years ago

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Verified Customer

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Nancy Reading, PA

The medical alert device does not work. I tested it and the company answered and I heard them but that was the last time it worked. I really could use something like this but it just doesn't work for me.

4 years ago

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Verified Customer

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Karen

I have no complaints. It is here for an emergency and that is important to me and my daughter. When I tested it the other day, it came out very good.

4 years ago

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Verified Customer

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Barbara Arkadelphia, AR

Convenient that I can wear it on my wrist or around my neck. If I need them, all I need to do is push a button and immediately someone comes.

4 years ago

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Verified Customer

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Dorothy Lakeland, FL

I can depend on it but it is kind of big and heavy and I was supposed to have a chain not instead of a cord, but that is not a big problem.

4 years ago

Reply from LifeStation

Thank you for the review Dorothy!

May. 29th, 2019

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Verified Customer

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Wade Concord, CA

LifeStation is very quick to respond and I like the fact that I keep setting it off all the time. I am very happy with it. I think they are doing a good job.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Wade!

May. 29th, 2019

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Verified Customer

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Ronald Bluffton, OH

It's easy to use and recharges easily. I've tested it about three times I believe. The test has worked well and there's always been a good response.

4 years ago

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Verified Customer

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Andrea Sunbury, NC

The battery seems to wear out. I knew nothing about the battery, I was ready to get rid of the devices but apparently it was a problem with the battery. It's supposed to recharge automatically. They had to send me a new one.

4 years ago

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Verified Customer

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Joyce Foley, AL

The service is just tremendous. When I had fallen in the bathroom I was out cold and I couldn't find the device around my neck and they were there.

4 years ago

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Verified Customer

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Viki Chaparral, NM

Whenever I push the button or need help, they're always there to talk to me. It's handy to have. I tested it and the response was well received.

4 years ago

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Verified Customer

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Anonymous

I've only used it once but it's responsive. I tested it when I first got it and then later I had to use it because I had fallen and couldn't get up.

4 years ago

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Verified Customer

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Anonymous Yonkers, NY

I don't like it, it's very heavy and very large. I tested it and they notified my son. I asked them not to do that and they said they wouldn't.

4 years ago

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Verified Customer

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Harry Crofton, MD

The battery went dead and I called them and they were delightful in sending me a new one. I tested it one time to make sure and it was fine.

4 years ago

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Verified Customer

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Shirley Goochland, VA

They are very prompt. I've never had to use it but I've accidentally set it off several times and they answered immediately.

4 years ago

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Verified Customer

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John Sutton, WV

I like it really well because it saved my life. Two o'clock in the morning I couldn't breathe and I pressed the button and I had people right away.

4 years ago

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Verified Customer

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Kressie Arcadia, FL

I have locked myself out of the house and they even let me get back in the house. Nobody was around to help me get in and I had to call in.

5 years ago

Reply from LifeStation

Thanks for the review Kressie!

Apr. 18th, 2019

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Verified Customer

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Carol Boise, ID

They are always very helpful. If there is an issue, it gets resolved quickly. We used the device when there was a fall and it was very efficient.

5 years ago

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Verified Customer

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Anonymous

There has never been a problem with the system. I'm so used it it's like second nature. We just tested it and everything went through fine.

5 years ago

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Verified Customer

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Anonymous

Sometimes it doesn't seem like I'm getting through to them. I have been having a lot of trouble with my phone so that causes me to have trouble with my life alert device.

5 years ago