Name: LifeStation
Rating: 4.5

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Verified Customer

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David Linam Colorado Springs, CO

We've never had to use it since we got it. Whenever I test the unit though, it takes far too long for me to get a response. It took over 3 minutes for the operator to come on the line. I actually called them about that and they improved their response time. The equipment itself is high quality. I just wish it was cheaper since every other service seems to be lower price.

6 years ago

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Lela Thompson McGregor, TX

I haven't had to use it, but I have been very confused when I get calls in the middle of the night. Apparently I accidentally pushed the button, but they called me really quick.

6 years ago

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Roy Sliger Englewood, TN

I use it every day, though I don't wear it sometimes. I do that because if I bump it or anything it goes off. It's really sensitive. Whenever I push the button it will take just 2 or 3 seconds for somebody to call and ask me if I'm ok. I have no problem with it, except for the fact that it's a bit inconvenient to wear around my neck.

6 years ago

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Mary Delarosa Electra, TX

The device is for my dad. Thank God we haven't had to use it, but since he moves by himself and sometimes gets dizzy, we decided to get it. He has accidentally pressed the button and the response was pretty quick.

6 years ago

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Susan Marchant West Des Moines, IA

I've never actually had to use it for an emergency. I've only pressed it one time against the counter and they called me to see if I was alright. The call was very prompt and they were right there, even though I hadn't even realized I had pressed the button. The GPS sometimes shows the device is in random places and I'm not sure why that'd be.

6 years ago

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Jeff Zwick West Palm Beach, FL

I got it awhile back. My mother used it when she fell down and they responded in a timely fashion. They contacted both 911 and me. They did everything they were supposed to do, and they did so right away.

6 years ago

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Linda Snesrud Faribault, MN

My mother pressed the button unexpectedly a couple of times and we received a call from them. She was ok and they did respond so we think the service is ok. At this point we are looking for something that costs a little less though...

6 years ago

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Verified Customer

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Nancy Souers Upland, IN

We had problems with the machine we got for our mother, but customer service took care of it immediately. The device helps us know that she's safe and that if she needs help, she'll have it right away.

6 years ago

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Sean Martell Forest Hills, NY

My mother just wears it all the time, though I think they could make the device a little smaller and weight a little less. She hasn't had to use it yet, but we haven't had any issues.

6 years ago

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Anonymous Westminster, CO

I've never had to use it, but there have been occasions when I've called them. Whenever I had questions, or when I needed help registering my neck locket, I would give them a call. It would take them quite a while to get things done though.

6 years ago

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Joan Bauman Sherman Oaks, CA

I am a Kaiser member and I saw it advertised, so I decided to go with them, especially because I didn't need to sign a contract. I haven't had to use it, but it has gone off by mistake. Those times they answered right away.

6 years ago

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Anonymous Granite Bay, CA

Kaiser recommended it for my aunt since she's a patient, so we got it. We haven't needed it for an emergency, we've only tested it, but it seems to take them a while to answer the phone. Other than that, everybody has been friendly. When we needed to replace the device, it was done in a timely manner.

6 years ago

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Jean Rotter Terrebonne, OR

Thank God I have it with me. I fell in my yard in July and had to call the ambulance with the wristband I have. I had two broken vertebrates but the ambulance came to get me and it was ok.

6 years ago

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Karen Martin Locust Grove, VA

I got it for my brother-in-law since he can't get around no more. He wears it around his neck. He hasn't had to use it yet, but it's just safe to have it and know that somebody could come to the rescue if he needs it.

6 years ago

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Beverly J Wasdorp Coarsegold, CA'

LifeStation has been perfect. I haven't had to use it for emergencies, but I've tested it before. It does take them too long to answer. You have to buzz at least 5 times before anybody answers, I could be dead by then. It's nice to have it though, it's comforting to know that I have it.

6 years ago

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Judy Kraus Tucson, AZ

I got LifeStation because it was the most cost effective and did what they were supposed to do. I haven't had to use it, but I've accidentally set it off a couple of times and they've called back real quick. The only thing is that the little pendant thing seems kind of cheap, it doesn't look like it's waterproof.

6 years ago

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Stuart Kessler Lake Worth, FL

The service covers my needs, that's why I got it. Every month or every 2 months, I call to have it tested. The waiting time is a bit long, which makes me wonder how long it will take to get to them if there's an emergency. Thank God I haven't had to use it yet.

6 years ago

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Rich Mandel Silver Spring, MD

My mom is the person that uses it. She has had to use it before and the EMT responded very quickly. Whenever she had false alarms, there was always a prompt response. It provides us the service that we need at a reasonable cost.

6 years ago

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Linnie Booker Memphis, TN

I had fallen before, so I knew that I needed some kind of protection in the house. That is especially if I go into the tub to take a bath. I'm scared of falling, but I know that if I need it I can get someone to come and check on me. It's always available and reliable.

6 years ago

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Charles Morris Colorado Springs, CO'

I like being able to wear it all the time when I'm out shopping. Because of the GPS I don't have to be within so many feet to my home phone. I've had no problems with customer service.

6 years ago

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Pat Champ Mountain Grove, MO

It was pretty easy to get going with the service. You just have to plug it in and that's it. I've never had an emergency, but since I'm in a wheelchair and getting up is really hard, I'm glad I have it. I know that if I fell, I would have the help that I need. The service is also fairly priced.

6 years ago

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William Luna North Bergen, NJ

It is more expensive than other devices, but it has the auto fall detection feature. They have been very responsive, courteous, and helpful. I have nothing but good results when I call them.

6 years ago

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Angela Demartini Sacramento, CA

I don't wear it all the time, like when I a shower or take a bath. But a little after I got it I fell, after that I decided to wear it all the time. Every time I need to call them, they answer immediately and take care of me. The fire department got here pretty fast when I needed them too. It makes me feel safe whenever I have it on.

6 years ago

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Jerry Deweese Sylva, NC

We test the devices and necklace about once a month. We had a minor mechanical issue with it, but they were very responsive and fixed those issues. The problem was with the telephone line, but they were prompt. It works properly now.

6 years ago

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Leon Alexander Glendale, CA

I've never really needed to use it, but I still carry it with me. If I'm in an accident or problem while I'm away from home, I know they can still provide me assistance. The system is not tied to a single location, so I think that's great. I pressed the button by accident once and they did send the cops. I think they were very good and handled that well. It is a nuisance that you have to plug it in constantly to recharge the batteries though. The service is relatively expensive, but if I ever need it it's extremely valuable.

6 years ago

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Anonymous Siletz, OR

I got it because it has GPS and you can get that through AT&T which is the only cellphone company around. My father hasn't had to use it on purpose yet, but he has accidentally set it off a few times. They have been very kind about it. The device is pretty bulky though, I'd like it to be smaller for my father to wear.

6 years ago

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Christina Mayes Utica, M

I haven't had to use it since I've been here, but I put it on when I get up and take it off when I go to bed. I haven't had any problems since I've got it. The only thing is that it's a little too heavy and I'm not crazy about the cord.

6 years ago

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Carol Behnke Fond du Lac, WI'

I haven't had any trouble with it so far. It seems to work well and I don't have any trouble other than when I travel. Though I'm sure most people do. Whenever I inadvertently push it, they answer. That's the only interaction I've had with them.

6 years ago

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Tracy Martin Kelseyville, CA

My father uses it, but he hasn't had emergencies too often. So far he has only needed help about 4 or 5 times, but they're always on top of it. They call the ambulance and then they call me. They're a really good service.

6 years ago

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Lorrie Roberts Binghamton, NY

They answer every question and if my mother ever has any problems with the button, they send her another one. They've been really good. My mother prefers the wristband, but the necklace is not as good.

6 years ago

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Wilma Moore Indianapolis, IN

My mother hasn't had to use it yet, though there were a couple of times that it went off when she didn't need it. The only thing is that I wish that the bracelet or the necklace were made a little better. My mom actually has the watch and I guess it's pretty easy to use and it serves the purpose.

6 years ago

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Anonymously Ashland, WI

I wear it all the time and I feel good that I have it because I'm kind of unsteady on my legs. I fell at the store and I needed to be checked out. I called and it took a long time for it to get through before anybody answered to see if I was okay, I didn't appreciate that too much. However, they were kind and thorough and wanted to know what happened. They sent somebody else right away, an ambulance came out pretty fast after they answered, but like I said it took a long time for them to answer.

6 years ago

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Gary Comstock Park, MI

The representative, they were pretty clear and outgoing right from the day one. However, I only needed a short range not the GPS type operation. I wanted a short range but it seems that when I was looking over the others they provided the best one of that time

6 years ago

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James Philadelphia, PA

I wear it around my neck and I hope nothing happens. It's actually too sensitive. It goes off when I go to bed and if I roll on it or something like that then it goes off and it gets annoying to be honest.

6 years ago

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Anonymous Luling, LA

Speaking with LifeStation was always a positive experience. Naturally I would choose the cheaper but you know if you wanna have a mobile unit that's working everywhere you go then you got to pay the price.

6 years ago

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Muriel San Bernardino, CA

They offer a very good customer support, whenever I had to test it, they're always there to answer. My overall experience with Life Station has been a great experience, I wouldn't go anywhere without it.

6 years ago

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Pam Spencer/Anna Abraham Tucson, AZ

Easy to use and my mom has had to push it for help, the only thing we don't like is that it is not very loud, and is difficult to hear. The last one she had was much louder when she pushed the button and seemed to cover more distance.

6 years ago

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Eileen Beavertown, PA

My only contact needed is monthly check and this month our landline number was changed and when they tried to call and couldn't get through they immediately called alt. Number to make sure we were ok.

6 years ago

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Joan Sherman Oaks, CA

I really have not been in communication with life station except for routine matters so I do not know how you will respond to emergencies. I have no qualms about your service. I am sure that you do respond promptly. Thanks.

6 years ago

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NA Dover, DE

It has worked just fine. They respond immediately no matter what. Even if it's just for questions about the system, they're there to help you, so we've had an excellent service from them. I definitely recommend LifeStation.

6 years ago

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Julia Portsmouth, VA

Their representatives are very caring and compassionate, and they seem to want the best for the patient. Plus, they're very professional, and the price is also good. When I push the button by mistake, they answer very promptly.

6 years ago

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Marie Warminster, PA

The service is for myself because I'm alone most of the time. Although my family does come and go sometimes, I like that it gives me reassurance that I could get in touch with somebody, if something happened. Overall, it's been a positive experience.

6 years ago

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L.D. Floresville, TX

It's a good product, and it gives us a peace of mind, knowing that my mother can activate the alarm if she needs to. Plus, their agents are very cooperative and easy to communicate.

6 years ago

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G.K. Stockton, CA

There was good communication when the button was pushed, and they responded within about 1 minute. They were professional, and clarified any questions we had, so it was a positive experience.

6 years ago

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Brenda Glenpool, OK

Thankfully, we've only had to run tests for it, but the people we've spoken to have been very helpful. They actually explained everything very well, so I'd say I'm very satisfied with it.

6 years ago

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Kathy Brighton, MI

We haven't really talked to anyone since we purchased the system, but they did offer an excellent service. Thankfully, the person we purchased it for hasn't used it, but I think it'd be nice if they checked on our loved one more often.

6 years ago

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Laura South Dennis, MA

Setting up the system for my mother was a very good experience. The employees I spoke to were kind, and everything went very smoothly. Plus, it's cheaper than the previous service we had, and that's a good thing, considering my mother is on a fixed income.

6 years ago

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Thomas Walnut Creek, CA

I've bumped into something a few times, and the device automatically alerts their representatives, who quickly call me to make sure I'm alright. Working with them has been a very favorable experience, even if it's for a system malfunction, they respond very promptly.

6 years ago

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Sue Evansville, IN

They've done a good job so far! Everybody is very friendly and helpful, and when our loved one needed the service, she just pushed the button and they sent somebody out right away.

6 years ago

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Mike St Helens, OR

My son uses this service because he's disabled, and so far, he's been comfortable with it. He set it off by accident, and the response from LifeStation was wonderful! They responded appropriately, and notified me as well. The only thing I'd add to their service is a monthly report to my email, with all the responses between LifeStation and my son.

6 years ago