Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.

Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.

Click here to go straight to LifeStation customer reviews

The Good

  • Low Price and No Long-Term Contracts
  • Multiple Plan Options
  • System and Warranty
  • Fastest Response time in the Industry
  • Complimentary Alert Messaging
  • 30-Day Money-Back Guarantee
  • Five-Day Battery for Mobile System
  • Waterproof Alert Button
  • "Find My Loved One" Feature
  • Free Spousal Alert Monitoring
  • LifeStation Reviews
  • 1,000-Foot Range from Base Station

Low Price and No Long-Term Contracts

LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.

Multiple Plan Options

LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:

In-Home Landline — $19.95 per Month

This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency. 

  • Shower-safe buttons wearable as a pendant or on the wrist
  • Sensitive whole-house 2-way speakerphone
  • Optional fall detection pendant available
  • Plug compatible with landline phone jack or modem - optional Cellular System available

In-Home Cellular — $26.95 per Month

This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home. 

  • 2-Way voice pendant
  • Shower-safe pendant up to 600-foot range (2 football fields)
  • Easy setup - connect to phone line and power within minutes
  • No activation or setup fees 

Mobile LTE — $34.95 per Month

This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.

LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country

  • Fastest, most reliable nationwide LTE Network
  • Most accurate location services, utilizing GPS and Wi-Fi
  • Fully waterproof — take it in the shower or bath with no worries
  • Longest battery life — up to five days without needing a charge

System and Warranty

LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.

The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.

Fastest Response Time in the Industry

LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.

Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.

The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center. 

Complimentary Alert Messaging

A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.

30-Day Money-Back Guarantee

LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.

Five-Day Battery for Mobile System

LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket. 

In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge. 

Waterproof Alert Button

All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances. 

"Find My Loved One" Feature

For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.

Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time. 

Free Spousal Alert Monitoring

If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month. 

LifeStation Reviews

LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.

1,000-Foot Range from Base Station

LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency. 

The Bad

  • Additional Fees

Additional Fees

One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers. 

The Bottom Line

LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.

LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.

If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more. 

View Best Medical Alert Companies

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User Reviews

Star Rating

4.5
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2,488 Reviews

Review Breakdown

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Helen

November 12th, 2018 DETAILS arrow_drop_down
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I've never had any trouble, I just have to check it every month.

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Nancy

November 12th, 2018 Fontana, CA DETAILS arrow_drop_down
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Their response is nice. I like the bright green light because it's still visible to me if I needed it in the middle of the night.

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Charles

November 12th, 2018 Carlsbad, CA DETAILS arrow_drop_down
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The customer service is always interested in how we are doing.

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Dan

November 12th, 2018 Weyauwega, WI DETAILS arrow_drop_down
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I've never had a problem. They're always very polite and very good. We had a few issues with the device, but other than that, there is no problem.

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Angela

November 12th, 2018 Rockingham, NC DETAILS arrow_drop_down
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When you call them and mess with the button, they are right there to answer you.

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Willie

November 12th, 2018 Durham, NC DETAILS arrow_drop_down
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Anytime the alert button's been pushed, it's just a matter of a few minutes before someone's responding. It's never failed, I've never had any problems with it.

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Edmund

November 12th, 2018 East Meadow, NY DETAILS arrow_drop_down
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The customer service representatives are actually terrific. The device is very sensitive. I hit the button I think twice and immediately the ambulance came and the person on the other line was absolutely terrific.

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Patricia

November 12th, 2018 Ligonier, IN DETAILS arrow_drop_down
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It came unplugged by accident and they were right there to take care of it.

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Estelle

November 12th, 2018 Miami Beach, FL DETAILS arrow_drop_down
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One time I fell and they came within 15 minutes and to me, that was pretty good. The man who came in was very sweet and tried their best and whoever fell down, they'll pick them up.

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Judy

November 12th, 2018 Stony Brook, NY DETAILS arrow_drop_down
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It's good when I'm here in the house, but I can't go out and about. You can't go too far from your house. I did fall and it did work.

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Anita

November 12th, 2018 Beaverton, OR DETAILS arrow_drop_down
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We've never had to use it, but the one time we checked in, they were right on it, so far as we're concerned, it's working great.

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Steven

November 12th, 2018 Wheat Ridge, CO DETAILS arrow_drop_down
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I've never had any problems and they're always very prompt on everything. It always works exactly as advertised.

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Anonymous

November 12th, 2018 McVeytown, PA DETAILS arrow_drop_down
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I do check in every couple months to make sure the machine is working. The customer service is very nice and thank me for checking and they reset the machine and then I'm good to go again. It's easy to use and they are very quick to answer my call. They make it easy to pay. The monthly billing goes to one of my cards so I never have to worry about forgetting to pay, it's just automatic.

LifeStation Logo

Reply from LifeStation

Nov 13, 2018

Thank you very much for taking the time to write a review!

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Patricia J.

November 12th, 2018 Vancouver, WA DETAILS arrow_drop_down
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If I made a mistake and pressed my button, they were always nice and they reset my machine. One time the original machine I had was broken and the company was very kind and understanding and they sent me a new one. It's so loud I swear you can hear it outside and I asked them about it and they said it's just the way it has to be so in order to be heard throughout my apartment. That's the only thing I don't like very much.

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Donna

November 12th, 2018 Portland, OR DETAILS arrow_drop_down
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I haven't had any real problem. One time there was confusion of who they were supposed to call when I needed help but we got that straightened out. It's always been there for me.

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Anonymous

November 12th, 2018 Sacramento, CA DETAILS arrow_drop_down
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They've been there fast for me every time I needed them. They're good about calling you back after a few failed times to check that you're all right and you're happy with what you have.

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Reply from LifeStation

Nov 13, 2018

Thank you for the review!

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Dorothy

November 8th, 2018 Fairfield, CA DETAILS arrow_drop_down
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It is easy to get a hold of someone at LifeStation. Even if I accidentally set off the alarm, someone comes on and asks if I need help or not.

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Sallie

November 8th, 2018 Pleasanton, CA DETAILS arrow_drop_down
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Customer service is very polite and nice. They are very responsive to alarms.

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Joyce & Thomas

November 8th, 2018 West Palm Beach, FL DETAILS arrow_drop_down
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Customer service always answers any questions that we have. They have always contacted in case there was a problem.

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Nyree D.

November 8th, 2018 Albuquerque, NM DETAILS arrow_drop_down
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The device works well in the home. My house was broken into and the device was stolen and LifeStation has yet to replace it.

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Edna

November 8th, 2018 Cincinnati, OH DETAILS arrow_drop_down
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When I called a couple times, they answered right away. Great response time.

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Bobbie

November 8th, 2018 Sacramento, CA DETAILS arrow_drop_down
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The necklace is light and easy to wear. The service is a little bit expensive.

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Gerald

November 8th, 2018 Phenix City, AL DETAILS arrow_drop_down
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It does everything that it is supposed to. When I press the alarm button, it doesn't take long for me to get a response.

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George

November 8th, 2018 Johnstown, PA DETAILS arrow_drop_down
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I am concerned about the use of the product when I am outside. The service is available to me when I need it.

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Anonymous

November 8th, 2018 Fort Lauderdale, FL DETAILS arrow_drop_down
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I don't have to wait more than a minute or so in order to get a response from LifeStation. They are immediate with their responses.

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Anonymous

November 8th, 2018 Germantown, TN DETAILS arrow_drop_down
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LifeStation is very responsive to any calls that we make.

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Connie

November 8th, 2018 Fairport, NY DETAILS arrow_drop_down
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Everyone at LifeStation is very helpful and kind.

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Sharon

November 8th, 2018 Columbia City, IN DETAILS arrow_drop_down
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If I push the button to call for help, someone will be there right away. I am able to wear the necklace 24/7 and get the help that I need.

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Deborah

November 8th, 2018 Sonoma, CA DETAILS arrow_drop_down
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LifeStation is responsive, kind, and able to answer any question or need. They could do better at answering calls quicker. The instructions on how to use it were not clear.

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Reply from LifeStation

Nov 09, 2018

Thank you for taking the time to write a review Deborah! Sometimes our monitoring specialists are all busy with other users so sadly we can not always answer the call as fast as we would like.

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James A

November 8th, 2018 Glenham, SD DETAILS arrow_drop_down
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LifeStation's customer service reps are always available. The ambulance came when the alarm went off.

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Donna

November 8th, 2018 Kansas City, MO DETAILS arrow_drop_down
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Customer service answers calls for help right away. I do not like the way the necklace hangs around my neck. It bothers me.

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Reply from LifeStation

Nov 09, 2018

Thank you for taking the time to write a review Donna. If you are not pleased with the necklace, either due to its weight, the material that the lanyard is made out of, or the length of it, please call our customer service line at your convenience and see if we can help you figure out a way to make it more comfortable for you.

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Joretta

November 8th, 2018 Longview, WA DETAILS arrow_drop_down
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No matter where I go in my house, I can press the button to call for help and they will send it to me.

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Erica

November 8th, 2018 Buffalo, NY DETAILS arrow_drop_down
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The device offered is very easy to use. We have been with LifeStation for years and have never had a problem with them.

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Rebecca

November 8th, 2018 Elk Grove, CA DETAILS arrow_drop_down
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The only downside with LifeStation is that it is stationary. I cant easily take it with me when I travel.

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Martha

November 8th, 2018 Oceanside, CA DETAILS arrow_drop_down
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The assistance offered is good and efficient. The responses to any call are always quick.

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Augusta

November 8th, 2018 Wenatchee, WA DETAILS arrow_drop_down
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LifeStation is good at notifying me if there is ever a problem with my mother who uses the device. They always follow up when I need them to.

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Marjorie

November 8th, 2018 Santa Rosa, CA DETAILS arrow_drop_down
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The only problem I have is the sensitivity of the device in detecting a fall/emergency even though there isn't one. Customer service is there right away when you need them.

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Francis & Gabriel

November 8th, 2018 Hicksville, NY DETAILS arrow_drop_down
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Customer service has always been available to help assist us in any way.

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Renee

November 8th, 2018 San Francisco, CA DETAILS arrow_drop_down
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Customer service is fast, efficient, and friendly. LifeStation is definitely worth the money. They always have a quick response to our needs and calls.

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Ernestine

November 8th, 2018 Gig Harbor, WA DETAILS arrow_drop_down
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The support I need is provided instantly with LifeStation. Everything works beautifully and LifeStation is great about answering any questions I may have.

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Anonymous

November 8th, 2018 Portland, OR DETAILS arrow_drop_down
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The product is easy to use, and is very responsive. Somewhere during the time we have been a customer with LifeStation, our contact information had been changed.

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Patricia

November 8th, 2018 Sand Springs, OK DETAILS arrow_drop_down
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I attempted to push the button in order to get help but they didn't respond. They sent the ambulance over even though it wasn't necessary.

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Melvin Ainsworth &

November 8th, 2018 Crockett, CA DETAILS arrow_drop_down
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Customer service has always answered right away.

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Lorraine

November 8th, 2018 Romeoville, IL DETAILS arrow_drop_down
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The service offered by LifeStation is very prompt.

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Anita

November 8th, 2018 Mayfield, KY DETAILS arrow_drop_down
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Every time the device has gone off, LifeStation has responded almost immediately.

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George

November 8th, 2018 DETAILS arrow_drop_down
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I slept with the device and must've pressed the button by accident because the police and ambulance were there. The service is effective and responsive.

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Anonymous

November 8th, 2018 State College, PA DETAILS arrow_drop_down
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I was brought to Lifestation because of the cost of the device. They are also very responsive with any needs that I have.

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Mary Jane

November 8th, 2018 Rochester, MI DETAILS arrow_drop_down
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The device itself is convenient and gives me a prompt response.

Verified Customer

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Elizabeth

November 8th, 2018 Driftwood, TX DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Company trustworthiness
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LifeStation was prompt and responsive whenever I have called them by pressing the button on the device.

Verified Customer

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Patricia

November 8th, 2018 Hayward, CA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Customer service responds quickly and they follow up. The device is small, and convenient to use.